Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Monty Bodkin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:52 AM, 29th November 2014, About 10 years ago
Landlord Action also got a couple of well deserved mentions during the debate.
Well done for coming up with some credible realistic figures.
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:08 AM, 29th November 2014, About 10 years ago
Well said Paul
.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:57 AM, 1st December 2014, About 10 years ago
I am extremely disappointed that tis bill did not go through.
I agree there are a number of good landlords out there, however on a daily basis I see tenants living in appalling condition, no heating, doors that don’t lock giving the property no security, leaking roofs… I could go on… yet these tenants cant afford to just up sticks and move as they are already living hand to mouth and they are too scared of being evicted to complain.
Most recently I had a tenant who it would seem hasn’t had a CP12 carried out by the landlord for over 4 yrs.. this tenant doesn’t want to be evicted so has not given me authority to report this issue.
This bill or regulation of the industry in some form is urgently needed…
Surprisingly, the private rental sector is not there just for landlords, tenants need to have an equal playing field too
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:29 AM, 1st December 2014, About 10 years ago
Reply to the comment left by "Julie Ford" at "01/12/2014 - 08:57":
You seem to be missing the point though Julie. As it was drafted, the bill was wide open to abuse because a tenant on the brink of eviction would only have to report a fictitious problem or damage something to get another 8 months rent free as well as costing a landlord more money.
Thankfully most MP's saw common sense and turned their backs on this bill. Those who didn't simply revealed how gullible they are when it comes to buying into propaganda based lobbying.
.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:43 PM, 1st December 2014, About 10 years ago
Sorry Mark, i haven't missed the point at all, if fact I follow this Bill very closely, so, you maybe interested in the Published Bill following its 2nd reading, which does stop tenants from reporting fictitious problem or damage and prevents a landlord from serving a S21 AFTER disrepair has been reported. No as a tenants retaliation to a S21!
Its a shame you feel that tenants who report disrepair are simply doing it to gain a rent free period... on the contrary.. the tenants i deal with sadly have very unscrupulous landlords, who despite the tenants paying rent in full and on time every month to not attend to these uninhabitable homes, and tenants are reluctant to report it or complain because they are scared of eviction.
Please try and understand that although this site clearly contains landlords who abide by the law, yourself included, there are many out there who don’t and it is these landlords the Bill was aimed at.
If a landlord is conducting his rental business correctly then he should have no fear of this Bill..
The main issue to the Bill not going through, in my opinion, was due to the fact that most of the MPs are landlords and didn’t bother to read what the Bill was actually about before turning up on Friday and voting… which was very evident when hearing their repetitive and drawn out arguments against, ignorance and turning a blind eye to what is actually happening to tenants is no excuse to celebrate the refusal of a long awaited and much needed change to the antiquated regulations we have now
So maybe worth a read?
http://nearlylegal.co.uk/blog/2014/11/stop-retaliating/
Mark Alexander - Founder of Property118
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:55 PM, 1st December 2014, About 10 years ago
Reply to the comment left by "Julie Ford" at "01/12/2014 - 12:43":
Tenant moves in, starts complainig a out little things immediately, stops paying rent, defeated bill would have protected them. Same thing happens as soon as landlord begins to turn up the heat on arrears. ASB, etc.
You are entitled to your opinion but I am shocked by it and stand by my earlier comments.
.
Dr Rosalind Beck
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:14 PM, 1st December 2014, About 10 years ago
Yes, Mark. You are absolutely right. The Bill was stupid, ill-conceived and wide open to abuse. It was like a Tenants From Hell Charter. Over the years we have already regularly lost 5 or 6 months rent from some of these awful serial defaulters (and it would have been a lot more if we didn't act as swiftly as possible, issue the notices, wait for court dates, have the judge grant them longer and then arrange the bailiffs). This Bill would have been a gift from heaven for these criminals.
At the risk of repeating myself ad nauseum, I have no idea what Julie is talking about. In nearly 20 years as a landlord I have never come across the phenomenon of revenge or retaliatory eviction for reporting a repair (why on earth would we do that?), except in the sense that when tenants do not pay the rent we 'retaliate' by serving them their notice in an attempt to minimise the amount of hundreds or thousands they then steal from us, in the form of unpaid rent.
Jamie M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:36 PM, 1st December 2014, About 10 years ago
Q. How do you know a Lawyer is talking utter rubbish and is telling untruths?
A. (they are talking)
What utter drivel this whole subject is and is yet another attack by leftie groups who feign emotive diatribe to support their shabby we existence's and businesses using the plight of the tenant to drive home their self interested twaddle. I have 35 properties and have for years dealt with the victim trained tenant, coached by local authorities, shelter, CAB, lawyers et al to screw the landlord for everything they can as they all know we are virtually defenceless to these predatory practices and not a soul in any regulatory body or the govt has the balls to stand up and say enough! The landlord is not what this rabble aforementioned will have us all believe they are. Revenge evictions my bum. I have never ever hear of anything of the like and I know hundreds of landlords and on with 800 properties and they all want the same thing. Rent on time and their places kept in good condition. So little Miss lawyer girl get off your lame campaign horse and apply some objectivity to the reality of the situation. (you won't because of self interest) I just lost £7070 in rent and £13,000 in vandalism to a property in Twickenham, and the council coached the tenant to stay there and accused me of renting out a substandard property that the tenant (who they placed in there) had vandalised my flat. How long does it take you to earn £20,000 and what colour is your eye patch? You haven't a clue what you are talking about. I have had 10"s of these disgusting people, councils and I can get a penny back as its a biased unbalanced system much like the morons who inhabit and support it. Never again will a social tenant inhabit one of my properties.
Ian Ringrose
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:01 PM, 1st December 2014, About 10 years ago
The bill as written would have been a real problem, as we all know that some tenants make up problems and/or damage property themselves.
Revenge Eviction clearly is not common, but they are also not unknown and there is a growing resentment towards all landlords due to the actions of a few landlords. Sooner or later such a bill will be past unless we come up with something better.
I would much rather there be a requirement to register a S21 notice (for a charge, say £100) when you issue it, and then it to be illegal to re-let the property until it has been inspected (at the landlords cost). That way a tenant has nothing to gain by lying, but a landlord cannot use a S21 to replace a complaining tenant with one that will put up with disrepair.
It would be easy for there to be a public database of properties requiring inspection, so allowing letting agents and tenants (+ RightMove) to check, along with a large fine and an order banning someone from being a landlord for life for the 2nd offence.
Dr Rosalind Beck
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:15 PM, 1st December 2014, About 10 years ago
As Paul says, we never heard of the so-called phenomenon of 'revenge evictions' until it was invented by Shelter about 18 months ago as a ploy in their senseless attack on landlords. I think we should keep reiterating the fact that if their unfounded statistic of 200,000 'revenge evictions' taking place last year (I'd be surprised if there had been 200) were true, that this would constitute 2% of the renting population, and so it is not an issue for 98% of renters - although as I say, it is probably more like 0.01% of cases where there was any connection between eviction and a legitimate repair being necessary.
All this smoke and mirrors is such a waste of everybody's time. If Shelter wants to use the money donated to it by people who think they are providing shelter to the homeless when they are doing nothing of the kind, then why don't they have a go at Social Housing providers and councils where the level of tenant satisfaction is far lower? We have had tenants move out of council housing and move into our houses which have had a similar rent but are in far better condition and they know that we repair and improve the houses regularly... I don't know. What's going to be next? What next thing will they waste thousands and thousands of donated money on in what seems to be a very personal attack on landlords? As I read somewhere else, you'd think they'd want to work constructively with private landlords since their raison d'etre should be building good relationships with housing providers in order to help the homeless. Something is very wrong in that organisation. They've gone up a blind alley and someone there needs to give them a good shake-up. One interesting thing would be to see their accounts and see how much money they wasted on this stupid campaign. If this were published in the newspapers maybe the donations would stop coming and people could give their money to genuine organisations who provide shelter to people who need it. I would be very happy to donate to any organisation like that. I have already provided lots of rent-free accommodation of course, but I'd like to provide it for the deserving, rather than the type I've been forced into paying for, who prefer to spend the rent money up the club, on drink and fags, the latest mobile 'phones, expensive Sky packages and take-aways! And I am not stereotyping - I am describing the lifestyles of the people who have cheated me out of thousands of pounds. Decent people don't behave in this way; hence I am not describing hard-working people who don't have a lot of money and are struggling to get by - these people pay the rent.
Oh, I've just seen your comment coming in Ian. Please don't ask for more regulation...