Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Diane Moore
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Sign Up12:28 PM, 8th November 2013, About 11 years ago
I had this same trouble with one of our properties and was quite confused when our damp-proofing engineer suggested we install a fan in the ceiling below the loft not to extract air but to blow air gently into the house from the dry loft area thereby increasing the air pressure slightly and preventing drawing wet air into the house.
We were amazed when we found that this has worked and all the damp problems have disappeared. Google Remcon for details.
Alistair Nicholls
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Sign Up12:29 PM, 8th November 2013, About 11 years ago
My experience says an even better solution is to install a forced air ventilation system (Envirovent supply and fit them). The very small, continuous, inflow of air from outside forces the air to circulate and stops condensation and mould problems.
Worked brilliantly in my 1970s inadequately insulated flat. Electricity cost minimal.
Mark Alexander - Founder of Property118
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Sign Up12:37 PM, 8th November 2013, About 11 years ago
Reply to the comment left by "Alistair Nicholls" at "08/11/2013 - 12:29":
I have also used Envorivent, very effective but not a quick or cheap fix. However, de-humidifiers are very cheap and if tenants can be persuaded that they could actually reduce their bills they might even go out and buy one for themselves! Now wouldn't that be nice?
With all the news about another 9% rise in energy prices I thought this might be a good time to mention this and see what other landlords think. My personal experience is that whenever I suggested or even supplied a de-humidifier in the past tenants have expressed concerns about the costs of running them.
What I'm ideally looking for is some credible independent research to prove they can actually reduce costs.
.
AnthonyJames
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Sign Up13:41 PM, 8th November 2013, About 11 years ago
A few figures for you:
My small De'Longhi DEM10 dehumidifier, which cost £130 to buy, has a power consumption of 190W, so it uses 0.19kWh when run for an hour.
The electricity in my rental properties costs £0.108 per kWh incl. VAT, so the dehumidifier costs 2 pence an hour to run. If it is left to run for two hours a day for four months each winter, the total annual cost is £5.
Another point worth making is that if a property has high internal humidity - which is *not* "damp" - this can also spoil a tenant's clothes when stored in a wardrobe on an external wall. The moisture tends to condense in cool spots with poor air circulation, hence the growth of mould in the upper corners of bathrooms unless you have an extractor fan, so wardrobes can be prime locations for mould spores to grow.
Romain Garcin
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Sign Up14:48 PM, 8th November 2013, About 11 years ago
On the other hand, unless I have made a mistake in calculation, the difference in energy required to heat a room at 50% or 90% relative humidity is also quite minimal. And by that I mean much less that 0.19 kWh difference to raise the temperature by 1 degree.
So seems to me that if there are any cost savings they'll be pretty small.
David Dixon
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Sign Up14:48 PM, 8th November 2013, About 11 years ago
This has been an excellent set of suggestions borne out of real experience in countering damp and mould. One tenant of mine kept a set of motorcycle leathers spread out under his bed and these were constantly growing mould. The solution there was to install an airbrick in the wall to allow circulation - somewhat cheaper that a 24/7 running Envirovent, which is the other successful solution I've tried.
In a crowded HMO, I've installed an Envirovent fan in the ceiling at the top of the stairwell, feeding cool loft air, and this provides a gentle positive pressure as Alan Herbert advised. It's worked well for three years. Each time a resident opens a room door, the dry cool air enters - no complaints of damp.
John Daley
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Sign Up14:52 PM, 8th November 2013, About 11 years ago
Mark,
I have to say that I take issue with the idea that a dehumidifier can solve a condensation problem in a property. At best you are masking the effects and wasting electricity.
Firstly damp and condensation are different and have different causes, difficult to see how a tenant can cause damp when it is the ingress of water from outside the property or released from internal water systems.
All occupied properties have water vapour inside them and this is generated by living in general. The vapour will start to condense on any surface colder than the air temperature inside the home. The greater the difference the faster the water will condense.
Condensation is a real problem and has negative health effects just like damp. Two usual causes though, insufficient effective heating or lack of ventilation. Both usually problems caused by the landlord and suffered by the tenants.
However a lot of tenants do not ventilate properly out of laziness or ignorance so I guess they have brought it on themselves. However it does impact on the landlord as he will have to redecorate more often. Most councils and housing associations have good leaflets on combatting condensation so it's in a landlords interest to get some and provide them to residents where it is a problem.
Second cause is energy poverty, simply the heating works fine but the tenant can't afford to run it sufficiently to keep condesation under control. This is a real problem because there isn't a really simple solution.
If your property is badly insulated or the heating is very expensive to run then look to yourself, however there are 100% grants to provide insulation, new boilers and heating systems that are based on the resident claiming a range of state benefits for eligibility.
If I was a landlord who could get his property improved using someone else's money I wouldn't be long deciding. However it seems to be the case that a lot of landlords resist improving their properties even in the face of offers of free work.
Anyone got any ideas why this would be ?
Mark Alexander - Founder of Property118
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Sign Up15:03 PM, 8th November 2013, About 11 years ago
Reply to the comment left by "John Daley" at "08/11/2013 - 14:52":
Hi John
Having read your post twice I don't see what you have to "take issue" with based on your response.
You obviously agree that condensation is often caused by tenants own habits and living in the property. Are you are suggesting that condensation does not lead to mould? I ask because it obviously does. Leave pretty much anything wet and either mould or rust will appear.
You also go on to say that ventilation is a primary cause of mould. I agree, if people create extra condensation by drying their clothes on radiators and then never open a window there's going to be a problem. Persuade those same people to use a de-humidifier and the problem has a far greater chance of going away wouldn't you agree? OK, the cause of the problems remains but at least a solution is found and surely that's the point is it not?
.
Tony Sheldon
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Sign Up20:04 PM, 8th November 2013, About 11 years ago
I owned care homes for 24 years and had a damp problem in one particular cellar. There were 2 cellars in this property and I had a fan fitted in one (which had no natural air flow) and put an air vent in the next which had access to the outside. I turned on the fan in 1987 and it was still running in 2005 when I sold out. Minimal cost and problem solved. It's all about air movement. Heat is good but not essential.
Tony
Joe Bloggs
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Sign Up0:00 AM, 9th November 2013, About 11 years ago
Reply to the comment left by "John Daley" at "08/11/2013 - 14:52":
YOU STATE: 'Two usual causes though, insufficient effective heating or lack of ventilation. Both usually problems caused by the landlord and suffered by the tenants.'
YOU ARE WRONG TO BLAME THE LL AS
1) INSUFFICIENT HEATING IS MORE LIKELY DOWN TO TENANT ECONOMISING OR USING CALOR GAS!
2) DITTO VENTILATION (TENANTS OFTEN TURN OFF FANS, SHUT TRICKLE VENTS AND DONT OPEN WINDOWS)!
FURTHERMORE THE MAIN FACTOR IS MOISTURE GENERATION AND TENANT 'LIFESTYLE' CAN BE VERY SIGNIFICANT.
THE FOURTH FACTOR IS INSULATION AND THAT IS THE ONLY FACTOR WHICH THE LL IS RESPONSIBLE FOR (BUT THE LL HAS NO OBLIGATION TO IMPROVE INSULATION).
MARK IS CORRECT ABOUT DEHUMIDIFIERS...THEY DO HELP PROVIDED THE TENANT DOESNT DISCONNECT AND REMEMBERS TO EMPTY.