Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Strictly Necessary |
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Used only to collect performance data, with any identifiable data obfuscated |
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This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up10:44 AM, 11th October 2014, About 10 years ago
Reply to the comment left by "Colin Dartnell" at "10/10/2014 - 01:44":
Hope you don't get it on your face LOL 🙂
.
r01
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Sign Up13:09 PM, 12th October 2014, About 10 years ago
My wife adores cats and whilst at present we have no pets, my neighbours cat is sitting next to me as I write this, after just being chastised for pulling a thread out of my new mat while clawing it..... That's another £30 lost. Grrrr......
We have always owned our own house and had a range of pets. Each one has ALWAYS caused damage which we accept as the damage is done to our own carpets, curtains, walls, floors and furnishings so we are paying for it.
One kitten clawed every carpet corner inside every door in every room and destroyed a number of curtains, ripped wallpaper and pee'd/sprayed all over the place and to be frank, that is almost certainly what your kitten will do.
We let property out and now have a no pets clause as there are so many variables. A goldfish does little or no harm but if the tank bursts then there is damage. Cats and Dogs can do terrible damage as they almost always claw carpets, throw up on them when they are sick and often urinate to mark their territory. I have had some instances of horrendous damage done by so called "pets" to some of my properties as well as some terrible conflicts caused with neighbours over noise and it wouldn't be so bad if tenants were to actually accept that their animals can cause nuisance & do damage and immediately put their hand in their pocket to pay for it, but you wouldn't believe the arguments we have had with tenants who flatly refuse to accept that their little pug is the reason that fleas are hopping all over the place or that the great big claw rip on the bottom of the sofa is because of "Tiddles" playing. "Oh no, I think the fabric on your cheap sofa is just fraying" is the most popular "EXCUSE".
If you must have a kitten, try offering your landlady a further £1,000 deposit so that if that cute little "wild" animal (which is exactly what a cat is - and it's actually classified as such in law) should do damage and then be totally prepared to lose a large chunk, if not all of it as I can ABSOLUTELY, COMPLETELY, TOTALLY, CERTAINLY, WITHOUT DOUBT, GUARANTEE that considerable damage will be done - no matter how well you look after the kitten or how much time you spend at home. Those cute little kittens have razor sharp claws and need to exercise them to keep them in pristine condition so that they can catch mice, birds, spiders, flies etc and chew them up in the middle of the lounge, leaving the fur, innards etc., for you to pick up. Of course, a freshly butchered corpse loses a lot of blood that will end up in the carpet - a reason I would only ever now have hard floors in my own home.
You must be prepared to pay for a thorough deep clean and fumigation of the property if and when you leave as the landlady has to re-let the property and with the number of people suffering allergies these days, many decent people will not take a property with cat hairs and fleas embedded in carpets. Would you ?? Believe me, people are far fussier with rented property than they are with their own when it comes to things like this - after all, there are plenty of others to rent instead.
Better to buy your own place and then if you are happy to live in a house with scratched furniture, walls and carpets, the damage done is to your own property, not someone else's. My advice would be to stay pet free until then and save the money a pet will cost you toward buying your own place. Do like I am doing right now - pet the neighbour's pussy (oooh errr missus), and then push it out of the door when you've had enough or the dear little sweetie becomes sick and needs a couple of thousand pounds spending on it at the Vets. That is a win, win scenario.
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Sign Up16:46 PM, 12th October 2014, About 10 years ago
I have several properties and I love cats - and dogs! I have 2 cats in one house, all nicely kept and clean and tidy. However, in another a cat was left by a tenant who left - saying she would take the cat and didn't - leaving it to me to look after. Next tenant was happy to take it on - so no problem there although I help out with food. However, she had a friend join her, with my permission whilst looking for accommodation who also bought a six week old kitten into the property - without permission, They had a row and the friend left. I tried to re-home the kitten but unfortunately it got run over and ended up costing ME £865 in emergency vet's bills and the poor thing had to be put down - moral here, NO PETS!!
Mark Alexander - Founder of Property118
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Sign Up9:25 AM, 13th October 2014, About 10 years ago
Reply to the comment left by "r01 " at "12/10/2014 - 13:09":
Hi Ro1
I'm going to play devils advocate with you on this as it is a subject close to my heart.
Hopefully you will accept that both landlords and tenants are the same species and have the same emotions and senses of what is generally right and wrong, i.e. responsibilities?
Now lets suppose that a tenant could give you a £10,000 guarantee that any damage caused by a pet would be made good when they ended their tenancy and that they were good for the money too - would that change your thinking in terms of allowing them to have a pet? I suspect the answer is yes.
Now let's assume worst case scenario, i.e. that amount of damage is caused and you have to take them to Court to get them to pay up on the guarantee, which would include all work and any loss of rent whilst it is done. That's probably about as bad as it could get - right?
So ...... given that you are going to be handing over the keys to your property, and that level of damage and of rental void could be caused by somebody with or without a pet, surely it is more logical to base your decision on whether to let the property on the finances of the tenant and/or their guarantors as opposed to whether they have/want a pet or not?
.
r01
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Sign Up19:09 PM, 13th October 2014, About 10 years ago
Reply to the comment left by "Mark Alexander" at "13/10/2014 - 09:25":
Hi Mark, Devils advocate....? that's me usually - lol
Excuse the length and feel free to edit.
You say "..... tenants are the same species and have the same emotions
and senses of what is generally right and wrong, i.e. responsibilities?"
Well, whilst it may be true for some, in my 30 years as a landlord, for a small but significant number of tenants I think you couldn't have it more wrong. For many, it's more like "it's not my property so why should I accept responsibility?" Isn't it true that if you don't earn much, but work hard, do without many thing that others have and save your pennies over many years, eventually managing to buy that special item it becomes very personal and you look after it like a baby? Clearly, a tenant will not look after someone else's property the same as a person who goes through financial and emotional stress to buy their own property. In fact, I believe it would be naive & completely unreasonable of us to expect this. Unless maybe we are politicians and completely out of touch with the real world......
We can see in this thread about allowing pets that the questioner has got very upset that her understanding - the way she chooses to interpret it (rightly or wrongly), is different to the contractual meaning. The clause ".....only with the express written permission of the landlord..." in no way obligates the landlord to give that permission, indeed the landlord could be considered irresponsible if she allowed it in the wrong circumstances just to placate an adamant tenant.
Sadly, the tenant seems to believe that not being automatically allowed is somehow unfair, unreasonable or a miss-representation. This is often the way people react (or over-react, often without realising it) when they don't get their way.
Of course I accept that a tenant without pets can damage a property as much as a feckless tenant without children can, however, you must agree that the more people living in a property (and particularly the more pets), the more damage and nuisance risk increases along with greater wear and tear.
Yes, my lets are always based on tenant status, references, financial probity etc., but if I have two tenants interested in my property with equal financial/reference/personal status and one doesn't have pets, that's who I'll let to (reduced risk) - like many sensible landlords. I should point out that my properties are in easy let areas and I have never had a problem finding tenants without pets, but if I
did I'd clearly have to re-think. However, the first thing I would do is increase the rents in line with the added risks (plus ensure a large animal damage deposit is taken & restrictive agreement signed so they don't start breeding from home), unlike my present policy of charging just below the current rate for similar properties which means I am, thankfully, spoiled for choice. I believe a number have already made the point it might be more difficult for Lala to find satisfactory
alternative accommodation once she has a kitten and you yourself suggest she ensure any future landlord provides up-front permission for a kitten before signing another agreement (and I would add before giving notice at her current flat) which demonstrates that even ardent pet lovers acknowledge the risks & problems associated with pets.
If you had to accept a pet, a mature, neutered/spayed cat that sleeps most of the day would be a far better choice from a landlords perspective eh? Equally, a well trained quiet breed of dog used to being left for several hours rather than a boisterous untrained pup. And there are thousands who need homes, which is exactly the way "she who must be obeyed" and I have come across the cats who've owned us and allowed us to become their unpaid doting slaves over the years - they may be cruel, heartless, natural hunters with flick-knives on their feet, but they're ohhh soooooo cute when they roll over. Cute or not, they will still claw carpets - that's what all cats do - no ifs, no buts. I know this very well from a lifetime of personal experience wielding a watering pistol to try (but fail) to dissuade it..... And all cats (and dogs) do catch fleas, I have the scars.... and bet you have too.
My landlords methods (and views) have become refined over the years since I first started out and got terribly bitten (pun intended). I now have so few problems with lettings it is finally becoming a pleasure with my tenants staying for years and years. I handle my own lettings & intentionally choose the "person" nowadays as well as their financial and tenant status which works for me & them, so I must be doing something right. I have excellent tenants and they enjoy high quality, well appointed & cared for accommodation.
If I were greedier and prepared to accept more risks & hassles I could probably make more financially by cramming in large families with menageries of pets, maybe even the odd drug taking, alcoholic yobbo (sorry, not very PC - I of course meant "poor unfortunate"), but mine is the business model that works well for me and that's who I do it for.
Clearly I'll never go to heaven, so answering your advocacy on behalf of your ol'
pal The Devil is perfect. Can you reward my reply & ask him to save a seat by the fire for me please? I feel the cold these days.....
R
Mark Alexander - Founder of Property118
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Sign Up10:10 AM, 14th October 2014, About 10 years ago
Reply to the comment left by "r01 " at "13/10/2014 - 19:09":
Being pet owners and having been tenants ourselves in the past my wife and I have not changed a bit in terms of our awareness of our responsibilities.
I have chosen pet-owners over non-pet-owners many times, even on the basis of them both ticking all other boxes in terms of referencing. This is because I know that pet owners stay longer and are prepared to pay a bit more, all because most landlords don't think the same way as I do.
Yes I take additional deposits/guarantees etc. but they expect that.
I too have generally have a good selection of potential tenants to choose from because I market my properties at sensible prices and maintain them well.
I also find that pet owners who are worthy of renting to are far more forthcoming when it comes to me asking them if I can visit them in their home and review their personal bank statements. If they refuse these requests or if I see any evidence of abuse of the property they are exiting(or they have fulfilled their responsibilities to make good any damaged caused by pets) this makes my decisions very easy to make.
Don't get me wrong, I'm no push over when it comes to accepting pets and I say no more than I say yes. However, I do keep an open mind because what I want are three very simple things:-
1) Tenants who pay on time and stay long term
2) Tenants who respect my property
3) Tenants who respect their neighbours
...... and some pet owners make much better tenants than none pet owners.
.
Laura Delow
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Sign Up12:30 PM, 14th October 2014, About 10 years ago
Has Lala updated Property118 on the outcome of her meeting with her Landlady last night? (ha ha!!! can't believe this - it's like a soap & I'm waiting for the next installment!)
r01
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Sign Up12:11 PM, 15th October 2014, About 10 years ago
Yes Mark,
"…… and some pet owners make much better tenants than none pet owners". I wouldn't know as I've never found them, but I'm happy to take your word that they do exist.
I'm not saying it will happen to Lala, but many (particularly flat dwellers), find they have to move & simply cannot find an affordable place that will take their pet, so end up dumping/leaving/giving them away. Unfortunately, agents don't take the vetting care you do, so it's something that works for you given your controlled policy. In general I would reverse your comment as sadly, we only have to see the number of mistreated & abandoned animals in shelters to see how many don't make good pet owners, let alone good tenants. Pru Counsell's post immediately after mine & some others emphasise this point.
Mark, don't get me wrong - I am as much an animal lover as you, which is why we currently have no pets of our own. Sounds strange?? No, it's acting responsibly, which my original post was alluding to. I'm retiring soon and as we plan to spend a couple of years travelling the world we considered it unfair to take on any further pets after our beloved "Marley" passed away. When we return from our travels we'll give a good home to one or two rescue dogs/cats. We both must agree a pet is not just for Christmas, so for now it's all down to petting the neighbours pussy.....
I fully endorse your policy of visiting potential tenants with pets in their current home - very wise and I'd certainly do just that if I considered a tenant with pets (I'd also look at the rear garden to check for breeding kennels, scratched/damaged fences, doo-doo, etc.) & advise all landlords to do so "personally" if they want to avoid potentially serious problems.
With regard to bank statements. I find all "genuine" tenants with or without pets are perfectly happy to provide them. As a policy (and I think I've said this in a previous thread), I never contemplate an AST with any potential tenant until I have personally seen their original passport (British as well as EU or foreign), plus sight of at least three months "original" UK bank statements, not because the law says I should but because I want to know exactly who I'm dealing with. The liars, con merchants and cheats beat a hasty retreat and I simply say "NEXT". This is the most important area where agents fail in my humble opinion.
I had one prospective tenant, a very attractive, well dressed, articulate young Romanian lady in her mid 20's (before they were EU citizens), who surprised me by providing her bank statement and despite claiming she was employed, it showed no regular income, only large sums of money coming and going through her account - more than enough to buy her own property and when I asked what they were she said the company she worked for used her account to pay money in on properties they sold. WHAT????? Drugs, money laundering, tax evasion or sub-letting was my suspicion and I said "NEXT". I found out later that she was placed by an agent that had applied for and accepted her false references and guess what?, I don't need to tell you the rest, suffice to say her landlord paid a heavy price.
Hopefully our posts will help others see some of the potential pitfalls, pets or no pets and if Lala is still following the thread maybe she can now understand why many landlords have to be so careful.
R
Mark Alexander - Founder of Property118
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Sign Up17:54 PM, 20th October 2014, About 10 years ago
What a pity Lala hasn't updated us on what her landlord said and her justification for whatever the decision was 🙁
.
Laura Delow
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Sign Up18:03 PM, 20th October 2014, About 10 years ago
Unless there's a very good reason for Lala not updating us, I find this sadly sometimes reflects what level of respect tenants have for landlords. If it had been any of us, we would have posted the outcome of the meeting or even if the outcome is not yet known or the meeting with the landlady was postponed, we would have posted an update to this effect. C'est la vie!!