Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jonathan Clarke
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Sign Up18:15 PM, 24th January 2017, About 8 years ago
Reply to the comment left by "tony tony" at "24/01/2017 - 08:50":
I agree . HB direct to me as now and cap their other benefits. Its not our job to teach people how to manage their money. We are being used
The government can totally see this as well I believe ....but it doesnt matter ..
they have a different agenda
They want to not only reduce the welfare budget but they also want us in the the PRS to greatly reduce our influence on the rental marketplace. We are getting too big for our boots . They want us to struggle and not extend our portfolios. They want to stop us in our tracks. So they financially grip me by the throat . They use us and more so the beleaguered tenants as pawns to achieve their objective.
We are a more or less unregulated bunch and we wield too much power. Imagine in 10/ 15 years time when there would be so many more portfolio landlords in every city with maybe 50 /100 properties.
Powerful wealthy determined landlords but with little professional scrutiny.
Any regulation now is piecemeal and they struggle to enforce.
No one really checks up. The volume is too large. The task too great
We can hold the government to ransom if we were organised
If we didnt like some legislation we could unite and we could threaten to make 1000 people homeless in an area by serving a sec 21 . Nothing to stop us at all putting a tenant out on the streets It would send the councils homeless teams into chaos. Emergency legislation would have to be passed to prevent us. They dont want that and they are right to look at the wider problem. There has to be a balance
So I agree they needed to do something to curb the runaway PRS train
But the way they have done it is so very very wrong on so many levels
Its cruel and is and will devastate peoples lives.
I see the hurt they have caused every day
And it will get worse
H B
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Sign Up7:37 AM, 25th January 2017, About 8 years ago
Reply to the comment left by "Jonathan Clarke" at "24/01/2017 - 18:15":
If we are going to go ahead with a threat you need to be ready to go through with the threat of we don't get our own way.
Will the headline be "Landlords take action to highlight wrongs of housing benefit administration" or will it be, "Greedy landlords evict, make 1,000 homeless in rental ransom"?
I think that the rental sector gets enough bad press as it is. Fergus Wilson already evicted his HB tenants and he gives us all a bad name every time he opens his mouth.
How something that will show landlords in a positive light
Mick Roberts
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Sign Up8:29 AM, 25th January 2017, About 8 years ago
Yes Jonathon,
We on the ground do see the hurt they have caused every day.
The Govt will say 'Oh, we have only made 500,000 homeless with the benefit cap & Universal Credit'. 1 homeless is too many.
If you are that one person, it is devastating.
Here's a thought for those of u Landlords who don't mind going on camera for the TV programmes. And to put to the Government if no one hasn't thought of it yet.
The Govt wish to cap the tenants benefit. The tenant hasn't been capped at all. Because they still getting the same money as the majority of tenants ain't paying the difference to the Landlord.
It's the Landlord that gets capped. As the tenant is getting exactly the same amount of money.
The tenant isn't bothered. Tenant getting a free house while Landlord has the costs and suffering and hassle of court and eviction.
So who is the cap against as it's only the housing part that has been capped?
Jonathan Clarke
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Sign Up9:30 AM, 25th January 2017, About 8 years ago
Reply to the comment left by "H B" at "25/01/2017 - 07:37":
I agree any action would have to be very carefully managed. It could go drastically wrong. Its a PR battle more than anything else. The press support or turn on people on a whim. My actions every day could be seen on one hand as a generous deed in helping the homeless or just a money making scheme targeting the vulnerable. I like making money but i also like helping the vulnerable.
On one 3 bed my mortgage is £200 pcm. I was getting £750 pcm rent but now due to the benefit cap I`m getting £300.
Some would say .Why should the taxpayer pay you £6,600 pa you greedy so so ...be happy with £1,200 pa as you know your house will double in value in 15 years or so .
Others would say..... Bless him hes housing the otherwise homeless and by doing so saving the taxpayer from funding a council house and maintaining it... . £6,600 for that therefore is fair recompense
We are a disjointed group. It would take a long time and a great deal of effort to all align ourselves and take joined up action. The Judicial Review boys will no doubt confirm that.
Our image is poor - more akin to bankers than junior doctors . The doctors felt forced into action recently but it was not something they seized on at the first opportunity. They did only when government would not listen
I am not naturally militant but when you see a policy which `steals` £5,400 pa from me without any negotiation or notification and then hits me at the same time with a 5 fold increase in my tax bill due to sec 24 then my horns come out
Fergus yes did us no favours of course. I however work well with my tenants. We are fighting the same battle in many ways but with different agendas. Its been billed as the tenant tax which is true but its a joint landlord and tenant tax .
We should join forces and work as one with tenants - then all those whether left or right of the political spectrum and crucially the press would get behind us I`m sure. The press surely cant go against us both in a joint interview if we are both saying the same thing about the government and how it respectively affects us. They would be bound to support both landlord and tenants. We both need each other
Then the mood of the general public would gradually change. This would take years before that negative perception is changed. And to achieve that we would have to succumb to regulation and scrutiny. That is fine by me because then at least I have a recognised structure for my voice to be heard through working parties, board meetings and focus groups etc etc .
At the moment my voice is really only heard in my ramblings on 118
terry sullivan
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Sign Up9:37 AM, 25th January 2017, About 8 years ago
do not accept hb tenants=a solution. i do not accept any hb
Old Mrs Landlord
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Sign Up10:38 AM, 25th January 2017, About 8 years ago
Reply to the comment left by "Jonathan Clarke" at "25/01/2017 - 09:30":
You are on good terms with your benefit tenants Jonathan because you can afford to reduce rent by £450 per month. Most LLs are not in that position and you yourself won't be if interest rates rise significantly. If the highly educated professionals who front the Generation Rent lobby group can't appreciate that tenants need landlords as much as landlords need tenants then can we realistically expect benefit recipients to do so? I know some have been dealt a poor hand in life with disabilities and so on, but If people have always had everything handed to them with little effort on their part, they tend to expect that regime to continue for ever, even if they know the cost falls on all the mugs who've always worked for everything they have.
Jonathan Clarke
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Sign Up12:00 PM, 25th January 2017, About 8 years ago
Reply to the comment left by "Old Mrs Landlord" at "25/01/2017 - 10:38":
I am on good terms with the majority of my tenants not because of the HB caps issues but because of good selection at the outset. They would work with me to fight HB caps but there is no organised joint structure to buy into.
I guess I can afford it in one sense as a temporary state but that is very different from accepting it long term. I wont accept it and they will be evicted. I went in to LHA to make a sustainable profitable business which I did. Now that structure has changed so dramatically I either fight and win or get out . There are no signs I am winning so LHA are being replaced with working tenants.
And yes many landlords will not be as patient as me because naturally if the cap means the mortgage can not be paid this month it focuses the mind sharper . So masses of Sec 21`s must be flying in now right left and centre . By being on good terms with my tenants and having good cash flow only means i might serve my sec 21`s over a cup of tea slow time .
I work with them to try and save their home but if I cant then I will still work with them while they lose their home
I agree If the tenants representative organisaton wont work for them its a real uphill struggle as many are dysfunctional and cannot form an effective opposition on their own. We could / should maybe take on that role and be the more motivated leading force for them to save our businesses
There is no reason why landlords and tenants shouldn't work in tandem together just like employers and employees do every day. Its just that there isn't a structure to do that effectively and historically its seen as an us v them culture
I also agree the tenants sense of entitlement is so in built into their mindset that breaking that will prove very hard in the short term. It may take a generation and a lot of hurt to change their way of thinking. I see it now more and more. Tenants get up the council the next day now whereas in the past they may have got around to it in a couple of weeks when they felt like it
They ring me now rather than me ringing them. The word has got around
Their survival instinct is kicking in
Fear is in the air
.