Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
tony tony
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Sign Up11:02 AM, 21st January 2017, About 8 years ago
Mick 100% behind you on this ??
Marcus Altham
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Sign Up14:34 PM, 23rd January 2017, About 8 years ago
Hi first post.
Is this page to complain about tenants unable to pay or genuinely help tenants out? I hope it's not how to get rid of your tenants!!
I have been a tenant of an Housing Association for 21 years in the same house. We was the first to experience the new housing benefit cut of 7th November 2016. So I don't work due to anxiety frequent migraines etc and have always thanked myself lucky to have financial help from my Government. My wife works each dinner hour at the local school of which our benefits are reduced by 7.24 per week so she only gets paid for 4 days per week(first boo boo of said Government)!! No wonder there's some who don't wanna work. Then you get the real benefit criminals of the type you see on Channel 5 who blatantly flaunt what they get and what they spend it on. It's us honest claimants with 4 or more kids who are suffering!! Try and explain to your 17yo that the only home she as only ever known is at risk of being taken away.
So we was getting 89.00 per week awarded for rent this was reduced by 12.35 early 2016. We struggled to pay the 12.35 but managed. Now the new cap puts our HB down to 50 pence per week....yes that's right basically we have to pay it all or out on our arses. Then there's the anti benefit squad who feel we have had it coming and deserve what we get. Sorry but would you like me to hand back 2 of my children?!?! Cancel any contracts I may have taken out when we was a bit more comfortable!! Be told it's what some earn in a year so be thankful.
NO No NO....more like the Government have finally realised we the claimants have to help the foreigners out. I know many East Europeans work but they need some extra help financially for the others. So 88.50 per week off me will go a long way!! Don't take my word for it check out what all the charities are saying about the sudden rise in homelessness. Even Duncan Smith is backtracking on the policy he started...Labour are challenging it but Mrs May don't care.
Personally I agree with the cuts and have said as much but where a draw a line is the shear severity of the cut. 88.50 we find and we pay it for as long as we can. But now I have to go court for non payment of mobile and landlines! ! Sorry I had to cancel some contracts judge.
They want us to survive JUST!! Exist on what we have and pay our rent with other monies promised weekly.
Last 7 weeks 3 families are made homeless on my street alone...guess who is living in them houses now? Syrian and 2 Polish families!! That is the secret that has to come out. Check the facts of homeless children then check how many foreigners are taking over these tenancies. Makes me mad I have to point it out.
Thanks for any of you who have taken the time to read just one experience. Marcus.
Bethan Davies
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Sign Up14:49 PM, 23rd January 2017, About 8 years ago
Reply to the comment left by "Marcus Altham" at "23/01/2017 - 14:34":
Hi Marcus, I've messaged you on Facebook with my contact details. Would really like to speak to you. Thanks, Bethan
Neil Robb
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Sign Up16:51 PM, 23rd January 2017, About 8 years ago
I saw on the news today a £26,000 benefits is equivalent to earning a £35,000 a year salary.
I know very few people that earn that amount of money a year.
The government always say pay your rent or mortgage as a priority. Yet when they have brought in these cuts they have taken it form the housing benefit which as we have read hear is causing major issues.
The government don't want the press printing stories saying my kids are starving because the government took the money to feed and cloth them.
Much better head line Landlords take my benefits for rent so I cant feed my kids.
Housing benefit can only be claimed if the was rent due to a landlord. So why do the benefits office think it is ok for tenants to spend this money on anything other than rent. To me it is fraud.
If the person claims to be single and is not the benefit office say that is fraud and prosecute. Or work when the claim they don't but claim benefits it is fraud. So if one claims housing why is that not the same.
Landlords have to buy the houses and pay for them with new tax changes just wait to see how hard it will be to get a house then on benefits. Last week was the first time I turned down housing benefit tenant.
I was hit with two cases due to benefit gap first family of 5 government expects me to rent 3 bed property for £48 a month. The tenant does understand they are due to pay the rent short fall.
Case 2 A 72 year old pensioner £1.99 a week rent. I informed the housing office they need to arrange a £600 a week old folks home.
Everyone thinks Private landlords make a fortune and rip of tenants. My rents are on par with housing associations and our local housing executive (Council Housing).
Housing associations get grants, Low interest rates loans land for free to name but a few perks so why are there rents not less then mine.
In addition most are registered as charities so are exempt tax. Just look at the 6 figure salaries there chief execs and directors receive.
I work very hard to give my tenants decent house and keep them maintained.
Mick Roberts
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Sign Up17:14 PM, 23rd January 2017, About 8 years ago
I'm seeing this homelessness on ground level too.
Yes get in there Marcus with Bethan. We aren't having enough tenants shout loud enough.
Well said Neil on the explanations of where are these tenants gonna' go?
Jay James
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Sign Up17:42 PM, 23rd January 2017, About 8 years ago
Reply to the comment left by "tony tony" at "21/01/2017 - 11:02":
There is no way round the benefits cap from within the benefits system that I have heard of.
It seems that you need to put on your professional head and let them stay if they pay rent or evict them if they do not pay rent. Either way, it will take quite some time to settle the situation. If you feel inclined, you could show compassion by paying them to leave without fuss.
Robert M
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Sign Up21:54 PM, 23rd January 2017, About 8 years ago
Reply to the comment left by "Marcus Altham" at "23/01/2017 - 14:34":
Hi Marcus
Thank you for sharing your personal experience and opinion. As someone who is affected by the cuts to Housing Benefit (via the Benefit Cap), to the extent that you will struggle to pay your rent and may end up being evicted, I am bewildered to read your comment that "Personally I agree with the cuts and have said as much". Do you mean that you want everyone else's Housing Benefit to be cut (but not yours), or that you agree that your Housing Benefit should be cut down to £0.50 per week? How will you manage to pay your rent?
Bearing in mind that you are in highly subsidised social housing, i.e. taxpayers money was probably given to your housing association so that they could build/buy housing to provide at a low rent, (so the rent you pay is not the true cost of providing the housing), how will tenants of private landlords (who are charged a rent that reflects the true cost of providing the housing) cope with the Housing Benefit cuts?, will they manage to avoid eviction when they only get £0.50 per week? If you agree with the Housing Benefit cuts (Benefit Cap), then surely you are agreeing to the evictions of thousands of families! Sorry, I may feel powerless to prevent such widespread homelessness, but I sure as hell don't agree with it!
As for foreigners getting the housing when British families are evicted, that is perhaps because they can pay the rent because they are working, I don't know, but what I do know is that they are not just being given them, they have to pay for them the same as British households do.
ilc72
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Sign Up22:36 PM, 23rd January 2017, About 8 years ago
Reply to the comment left by "Marcus Altham" at "23/01/2017 - 14:34":
Hi Marcus
As previously stated on this thread there are ways of avoiding the Benefit Cap imposed through Universal Credit.
Firstly could your wife get a job working more than 16 hours a week for example?
You mention you have four kids, the eldest being 17, can you look after the remainder of the children?
If you can't then there are certainly other Disabled benefits, e.g. PIP, that are outside the cap?
I am sympathetic, but only to a point, since you mention families being evicted in favour of foreign nationals, those families often live by their means and don't expect the "lifestyle" many UK nationals expect whilst being on benefits? Do they expect to run a car, have the latest gadgets, holidays etc..
Living on benefits should never be a lifestyle choice, except for those Disabled and unable to work.
You mention that you lose benefits when your wife works, actually you'll find UC is less punitive than the old regime and encourages claimants to work.
Jobs are plenty in this country, the problem is many feel that those jobs are beneath them? Send me the first part of your postcode and I'm sure I can send you a link to many jobs requiring no experience other than a willingness to learn, the desire to do a good job, and to be a friendly face.
The landlords on this forum are as opposed as you are to UC, it's an administrative nightmare since benefits are no longer payable to the landlord. Leading to arrears and even more evictions.
You mention you are already in social housing, you already one of the lucky ones not having to find somewhere to live in the Private Rented Sector (PRS).
Those professional landlords, as well as those trying to supplement their income, are genuine decent people trying to do the right thing. But at the end of the day this is their livelihoods as well.
No one here woke up with a property portfolio, they have scrimped and saved, working hard to get where they are today.
Landlords are being attacked from all sides, stopping first time buyers getting on the ladder, fleecing the poorest etc..
We already are heavily taxed, that tax burden is increasing all the time. You buy a house and pay Stamp Duty, whatever you pay we pay an extra 3% of the purchase price. Most landlords are having to cope with tax relief being drastically reduced on Mortgage costs, and soon to come in is a ban on charges to Tenants.
So perhaps rather than thinking what the government can do for you, perhaps think what you and your wife can do for your family?
Sorry if that sounds tough, but it's the reality these days!
tony tony
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Sign Up8:50 AM, 24th January 2017, About 8 years ago
the most sensible thing imo is that the housing benefit should not of been touched , and any cap should of been taken direct from the claiment , that way there would not be familys getting evicted and the claiment would have to learn to cut down there spending ,but at least they would have a roof over there heads . why cant the goverment see that
terry sullivan
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Sign Up9:19 AM, 24th January 2017, About 8 years ago
Reply to the comment left by "Ian Clifford" at "23/01/2017 - 22:36":
well said--i think the Singapore system should be studied/implemented