Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Luke P
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Sign Up14:35 PM, 20th January 2017, About 8 years ago
Without getting too deep into the politics and morality of it all, how on earth does the Government expect people to get a job when even a full-time wage where I live, doing the sort of work a tenant is likely to get is around £15-18k max?
It's just not fair on those people that do not claim benefits and have a salary of say £20k/yr when the scrounging counterparts have a greater take-home pay.
Jay James
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Sign Up14:44 PM, 20th January 2017, About 8 years ago
Reply to the comment left by "tony tony" at "19/01/2017 - 15:52":
Hi Tony
Playing ball with the benefits system is a no win situation
Playing ball with a non paying tenant is likewise.
Get her out as soo as you can, don't wait.
Robert M
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Sign Up17:29 PM, 20th January 2017, About 8 years ago
Reply to the comment left by "Mick Roberts" at "20/01/2017 - 07:23":
Hi Mick
Thanks for your faith in my opinion!!! However, it is only my opinion, (albeit based on experience), and everyone should seek their own professional advice.
Universal Credit is a nightmare to deal with, it is far far worse than Housing Benefit and that was bad enough. More and more tenants are being transferred to Universal Credit and will receive their housing element monthly (and no doubt spend it instead of paying the rent). I mention Universal Credit because it is closely linked to the Benefit Cap.
The Benefit Cap is actually a Housing Benefit reduction, it does not usually affect the tenant's other benefits, only the Housing Benefit (or Housing Element of Universal Credit). Therefore, the tenant tends to carry on spending the same amount as previously, and expects the landlord to accept the reduced (capped) amount for housing. They generally do not realise, or do not accept, that they have to now use their Jobseekers Allowance, Employment Support Allowance, Income Support, or Child Benefit, to pay their rent.
I have commented on here several times about the new reduced Benefit Cap, and have reproduced (or linked to) a chart showing the reduced Housing Benefit entitlements for the different sized households.
Some households will be exempt from the Benefit Cap, e.g. those in receipt of Disability Living Allowance / Personal Independence Payments, Carers Allowance, or in the "Support Group" of Employment Support Allowance. Also, households that are in gainful employment (above the minimum hours), are also exempt from the Benefit Cap, and this does include people who are self-employed.
Landlords can help to protect their tenants from the HB reduction (due to the Benefit Cap), and thus also protect themselves from rent arrears, by ensuring that their tenants (or people in the tenant's household) are claiming any disability benefits they may be entitled to, or Carers Allowance (if they are caring for someone who gets disability benefits). Landlords could also discuss with their tenants the possibility of employment and/or self employment (hours spent on either/both can be added together to give the total working hours). Many tenants will not feel confident about being able to get a job, e.g. they may be no good at interviews, or may not have the right skills, or may have childcare responsibilities that limit their available hours, however, this does not prevent them from self employment. Self-employment offers a legitimate and ethical way of becoming exempt from the Benefit Cap, and thus retaining their entitlement to Housing Benefit (subject to the normal tapered reductions if they have excess earnings). There are lots of possible commission only self-employment options, many of which can be done by (just about) anyone who is willing to put in the time and effort (contact me for further details, and contacts), but also these can be combined with work that is specific to the skills and interests of the tenant, e.g. gardening, DIY/handyman, crafting, woodwork, cleaning, etc, etc.
If the tenant (or someone in their household) is not exempt from the Benefit Cap (and cannot become so because they are not entitled to the correct benefits, and/or will not get a job or become self employed), then you are left with the option of Discretionary Housing Payments (DHP). This is a payment the Council can choose to pay to a tenant who is facing particular hardship, BUT it is discretionary, it is for a limited time, and it is a limited pot of money so when it's gone it's gone! - In other words, don't rely on getting this.
Of course, if you serve your tenants with Notice (s21 or s8) and they take this to the Council's homelessness department, the homelessness department may ask the Housing Benefit Dept to give the tenant DHP. Homelessness departments also have "homelessness prevention" funds, which can be used to pay off rent arrears, but they are only likely to do this if the tenancy is then sustainable long-term.
Perhaps an option for some tenants, but cannot be recommended by landlords for fear of "contrivance", would be to split the household so that there are less children, e.g. two kids live with mum, two live with dad, but this would only work in a few circumstances. If the household has adult children, then they could also move out so as to reduce the overall benefit for the household (and thus not be caught by the Benefit Cap). - These options are absurd as they are possible solutions for some families facing eviction due to reduced entitlement to HB, but they add to the overall demand for housing and also add to the overall cost to the Council/Government/Taxpayers. However, if it is a case of a whole family being evicted, or part of a family simply moving elsewhere, then the obvious choice is for the family to split into two households.
It would also be possible for the tenant family to make a homelessness application to the Council on the basis that they should be considered to be "homeless" as it is unreasonable for them to continue to occupy accommodation which is unaffordable to such an extent that if they were to pay the rent then it would deprive them of the necessities of life (food, warmth, clothing, etc). There is caselaw on this to support this position (if anyone needs this then please contact me). If this was successfully argued then the Council would be legally obliged to provide the family with alternative accommodation, in which case the tenants would be re-housed and the landlord would have his/her property back to re-let to a household that can afford the rent.
In relation to landlord letting strategies going in to the future, there are alternative letting strategies which could reduce the Benefit Cap risks to landlords, but changing letting strategies is a whole different topic...............!
tony tony
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Sign Up18:01 PM, 20th January 2017, About 8 years ago
Reply to the comment left by "Mick Roberts" at "20/01/2017 - 07:23":
Thanks for that mick some good tips there
tony tony
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Sign Up18:11 PM, 20th January 2017, About 8 years ago
Reply to the comment left by "Robert Mellors" at "20/01/2017 - 17:29":
Thanks Robert some more good tips
tony tony
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Sign Up18:12 PM, 20th January 2017, About 8 years ago
Reply to the comment left by "Robert Mellors" at "20/01/2017 - 17:29":
Thanks Robert some more good tips
Mark Alexander - Founder of Property118
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Sign Up18:28 PM, 20th January 2017, About 8 years ago
Apparently Channel 4 are interested in interviewing people who have commented on this discussion thread.
If you would like me to put them in touch with you please email your contact details to me - mark@property118.com
.
ilc72
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Sign Up21:28 PM, 20th January 2017, About 8 years ago
Non PC comment of course!
Who actually pays for all of this when the only tax rate falling is Corporation Tax!
Ultimately it's another stealth tax on landlords if you ask me!
Section 24 anyone?
Mick Roberts
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Sign Up9:40 AM, 21st January 2017, About 8 years ago
It does sound a lot, what some of these DSS tenants get, but when u add their money up, it's just enough to buy Council Tax top up, food, gas, elec, tv license, water, kids stuff etc.
It sounds more when more kids, but then more outgoings.
And the working person does get more if the working person also has kids.
On Universal Credit, I'm actually paying a firm now to do my UC claims & this is coming out my own pocket because I am no Letting Agent, these are my own houses. This UC admin has gone back 20 years like Housing Benefit used to be. What is it now, something like 86% of UC tenants are in arrears?
That's all Taxpayers money that the tenant has had FREE & not spent it on the rent. Why isn't someone taking this up with the Govt?
A thought for the Government here: This benefit cap. If they lowered the tenants benefit direct from them and not the Landlords Housing Benefit. At least then the tenant wouldn't be homeless, because they wouldn't have to physically hand over the money.
And they'd have to learn they're getting less money.
Council tax TV licence water etc get paid direct. Why not the important house?
Thom Hill
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Sign Up10:49 AM, 21st January 2017, About 8 years ago
Reply to the comment left by "Mick Roberts" at "21/01/2017 - 09:40":
I think the 86% figure was for ALMOs but I imagine it's similar in the PRS. I certainly can't envy anyone trying to let to a UC claimant, and I doubt the extra cuts coming in April are going to improve things.