Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up14:14 PM, 13th February 2014, About 11 years ago
Well, I've only had to ever one section 21 all the way to court & part of that reason was where the gal kept damaging & breaking stuff & calling Environmental Health out on me for the damage.
So to say Landlords wouldn't be able to carry on with the section 21 notice because of:
'a restriction could be brought in providing that a section 21 possession notice has no legal force where repairs or improvements have not been carried out to a property. Such a restriction would not have any impact on reputable landlords as they will want to keep their properties in good repair.'
In the case I've just had, this would be no good at all. Tenant could keep damaging stuff, & Landlord not be able to use notice, as tenant would be saying Landlords fault the repairs.
Mark Alexander - Founder of Property118
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Sign Up16:15 PM, 13th February 2014, About 11 years ago
I'm not at all keen of the repairing issues being used to prevent a s21 eaither. If create ambiguity and could stall a legitimate claim for possession, for example, when a landlord wanted to move back into the property and a tenant didn't want to move out. On the day of the possession hearing the tenant could submit a long list of fictitious problems which would then need to be investigated and in the meantime the s21 would presumably be deferred. Then comes the question, who would verify the tenants claim. Then, just suppose all those fictitious problem actually manifested themselves (e.g. leaks, plug sockets hanging of walls, broken windows etc.) who could prove when it was done and who did it?
For these reasons I think it's a very bad idea and I will be writing to the DCLG to express these views.
The rent repayment order for illegal eviction isn't such a bad one. What I would prefer to see though is a lot more enforcement of the existing laws before more new ones are passed.
.
Sam Wong
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Sign Up22:44 PM, 13th February 2014, About 11 years ago
Although I have lived in this country for more than 40 years, some of the societal attitude never cease to amaze me.
If I am the landlord, I own the property. Why do I have to go through hell and back again if I want my property back for whatever reason or for no reason at all - after the contractual period ?
If I am the tenant, I have purchased the right to stay for a period of time. If I dont like it here, for whatever reason or for no reason at all, I move - after the contractual period.
If you walk in to my shop (not that I have one), I dont have to serve you if I dont want to and I dont have to give you a reason. Similarly, I dont have to buy anything from any particular shop if I dont want to. Neither do I have to give anybody a reason.
I dont have to give anybody a job if I dont want to. Neither do I have to work for anybody if I dont want to. If I dont like working here, I get a job somewhere else. If I cant find another job thats better (whatever the criteria may be) than what I have here, may be I should learn to like the job I have better.
If I have a crap landlord, I go live somewhere else. If I cant find another place thats better (whatever better might be), may be my crap place isnt so crap for the money I pay, then it is probably best to live with it. Or I can learn to be unhappy with my lot.
What I see here is that 83% of the landlords seem to be good guys. Yet they are likely to be made to pay for the 17% bad guys. In my book, thats collective punishment. It isnt just this example, the same logic permeates right through everyday life here (just look at the PPI scandal ! whatever happened to caveat emptor ?). Then everybody wonders why they only have £20 left every week after paying the bills - if they are lucky. Doesnt anybody understand that there is no free lunch ? It is always the enduser (in this case, the tenant) that ends up paying for all the protection he gets ? All that these legislations are going to do is to victimise the guys they are designed to protect ? May be better if we learn to look after ourselves better and take responsibility for ourselves more instead of relying on others or the state to do it for us ? Amazing that what is being discussed should be acceptable for discussion at all.
Mark Alexander - Founder of Property118
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Sign Up23:02 PM, 13th February 2014, About 11 years ago
Reply to the comment left by "sam " at "13/02/2014 - 22:44":
Superb post Sam!
.
Joe Bloggs
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Sign Up10:26 AM, 14th February 2014, About 11 years ago
THERE IS LITTLE POINT BLEATING ON ABOUT THIS ON 118. PLEASE RESPOND DIRECTLY TO DCLG ON THE LINK MARK HAS KINDLY PROVIDED. THIS IS REALLY IMPORTANT. BELOW IS MY RESPONSE WHICH CAN BE COPIED AND PASTED AND USED AS A BASIS FOR INDIVIDUAL RESPONSES:
I wish to express my grave concerns about the proposal to link s.21 possession notices to disrepair as suggested in below extract:
“One way of helping to reduce retaliatory evictions may be to introduce restrictions on the use of the section 21 possession procedure by the landlord in certain situations. For example, a restriction could be brought in providing that a section 21 possession notice has no legal force where repairs or improvements have not been carried out to a property. Such a restriction would not have any impact on reputable landlords as they will want to keep their properties in good repair.”
for the following reasons:
1) 'retaliatory' is a motive. courts will not easily be able to distinguish this motive from other reasons for wanting possession. The effect will be much more uncertainty that ANY landlord (good or bad) will be able to get their property back, whatever the circumstances. this will result in unfairness and consequently lack of investment in the sector. this will reduce choice for tenants and push up rents.
2) uncertainty in the legal justice system is undesirable; they result in delays which increases legal costs and loss of rent (as often disrepair is counterclaimed as a ruse to delay possession being granted for instance). any such change in the law should most certainly not apply to counterclaims brought by tenants in response to eviction proceedings.
3) it may be necessary to obtain vacant possession in order to repair the property.
I look forward to hearing from you.
Mark Alexander - Founder of Property118
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Sign Up10:46 AM, 14th February 2014, About 11 years ago
Reply to the comment left by "Joe Bloggs" at "14/02/2014 - 10:26":
Very well said Joe.
This is what I wrote ...
To whom it may concern
Feedback on the discussion documents re the review of property conditions in the PRS
I’m not at all keen on the repairing issues being used to prevent gaining possession under section 21. It will create ambiguity and could stall a legitimate claim for possession, for example, when a landlord needs to move back into the property and a tenant doesn’t want to move out. If changes were made as proposed, on the day of a possession hearing a tenant could very easily submit a long list of fictitious problems which would then need to be investigated. In the meantime the eviction order would presumably be deferred pending further investigation? Then comes the question, who would verify the tenants claim? Then, just suppose all those fictitious problems actually manifest themselves (e.g. leaks, plug sockets hanging of walls, broken windows etc.) who could prove when it was done and who did it? Sorry, not a good idea at all in my opinion.
The rent repayment order for illegal eviction isn’t such a bad one. What I would prefer to see though is a lot more enforcement of the existing laws before more new ones are passed.
It’s not more regulation we need, it’s more enforcement. Tenancy Relations Officers, EHO’s etc. all know who the real criminals are. They also know which properties are over-crowded, which are unsafe, which don't have planning consents, which are unlicensed HMO's etc. etc. etc. I was delighted to see that government funding has been provided to several Councils for the purpose of taking down the very worst of offenders. My suggestion would be that fines, proceeds of confiscation orders etc. should go back into the funds of the prosecuting Councils in order to fund and incentivise further enforcement. My perception is that the people at the sharp end of enforcement have their hands tied by data sharing protocols and budgets. I've heard of many "slamdunk" cases being dropped due to budget constraints, what message does that send? Moreover, what does it do for the motivation of enforcement officers?
Mandy Thomson
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Sign Up11:15 AM, 14th February 2014, About 11 years ago
Reply to the comment left by "Mark Alexander" at "13/02/2014 - 23:02":
Hear, hear! I second that - very good analogies, very well put.
Mandy Thomson
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Sign Up11:35 AM, 14th February 2014, About 11 years ago
I too believe the proposed repair and maintenance clause is dangerous - both for the reason given above - i.e. a vexatious problem tenant could lie about this and even engineer the "evidence" themselves but also because it can be extremely difficult to get repairs done. While we have some really good tradesmen, this industry too has its share of rogues - landlords and letting agents (as well as owner occupiers) are easy pickings for these people.
One of my properties (in fact my former home) has always had penetrating damp issues - I have managed to resolve all but one of these, but not before paying thousands of pounds and getting ripped off by a total cowboy builder - contracted by my then letting agent - both builder and agent then did a disappearing act and I had to pay out further for the "work" to be put right. However, when I employed another damp specialist a year ago to fix the second damp issue, this proved completely ineffective and I'm currently pursuing them. However, it's only after seeing a similar issue with another of my properties that I think I may know what the source of the damp is.
I am lucky that my tenants are really good, decent people who are more than understanding about the damp issue - they're otherwise happy with the property. I did pay them some compensation for the trouble - completely off my own bat. However, a problem tenant could use the damp issue against me.
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Sign Up11:46 AM, 20th February 2014, About 11 years ago
I learned today that a third of MP's are BTL landlords!!
See the scathing article in the New Statesman!