Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Nikki Palmer
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Sign Up9:34 AM, 20th September 2023, About A year ago
I think you have done what you can and need to be firmer with your tenants.
You have already said that no other tenants have experienced problems living here
We have also just had an incredibly warm spell and I am not sure where the need for 'heating' the property comes into it but if this is not managed now it will only get worse over the coming months.
Have you shown the tenants how they can keep windows on a catch to keep them secure while they are out? Have you given them as much information as possible (in writing) about the causes of condensation and shown them if necessary the copies of the reports you have had done, stressing the fact that you have done what is necessary and the rest is now down to them. You need to keep this in writing and factual.
The next thing will be for them to start complaining that their possessions are getting damaged and trying to hold you accountable for replacement - do you intend doing that as well?
Jane Tomlin
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Sign Up9:34 AM, 20th September 2023, About A year ago
Are they running a business (eg. on-line/Ebay) from the property? Why would they have so much stuff stored that you can't access the bedroom? We had a bungalow that the tenants set on fire which was greatly exacerbated by the fact that they were making clothes and selling them on FB. After the Fire Brigade put the fire out there was wool and material everywhere. The garage and back bedroom was full of flammable material. The electrician had told the agent that he couldn't access the garage due to the goods stored in there, which she ignored .They caused around £500k of damage over three properties. You would also have grounds to evict them as they would be in breach of their AST.
toby marsden
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Sign Up9:36 AM, 20th September 2023, About A year ago
Pam in the end it all boils down to Fair Reasonable and Willing.
Its clear you are a responsible landlord. You have taken steps and actions. You have evidence of an independant expert stating the problem is being caused by the tenants. Judges are not fools and have to apply the law regardless of what any LL hating council enforcement officer says. Many would disagree with me but i would fight fire with fire. I would be concerned about a huge re decoration bill after these tenants leave effectively damaging my fixtures and fittings. Therefore i would send them a copy of the report and tell the tenants they have to immediately clean the mold damage and ventilate and de clutter the property (and that they have denied a further mechanical ventilation that you will install at your cost). Tell them you will be carrying out inspections to monitor it and costs may be chargeable. I have found being weak with tenants is not good. Stand up to them. In the background i would consider serving them s21 if you think they are going to cause trouble
good luck
Chris Rattew
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Sign Up9:41 AM, 20th September 2023, About A year ago
We used heat-recovery ventilation. The tenants did not understand it and closed the inlet vent, so ensure that the air inlet vent is never closed. I will tape over ours. This method should not increase bills significantly. Positive pressure ventilation will bring in cold air, and this itself could emcourage mould.
Neil T
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Sign Up9:42 AM, 20th September 2023, About A year ago
In the UK, landlords are legally responsible for ensuring that the accommodation they provide is free from serious hazards, including damp and mould, and that homes are fit for habitation. This includes ensuring the property is well ventilated, particularly in rooms where there are high levels of moisture, ensuring the property has an adequate damp proof course, and remedying any structural or exterior defects to the property.
However, it's important to note that if the damp is caused by condensation, which is often a result of the tenant's lifestyle (such as drying clothes indoors without adequate ventilation), some landlords may feel it's the tenant's responsibility to adjust their lifestyle accordingly.
In your case, since two surveys have concluded that the dampness is 'Environmental' and caused by tenant use, it seems reasonable to ask your tenants to make some changes. However, it's also important to continue making efforts to improve the property's ability to handle moisture.
Regarding your question about clearing out the tenant's belongings before work is completed, it would be reasonable to ask your tenants to clear out their belongings so that you can get the work done. It's important for tenants to cooperate with landlords when repairs or improvements are being made. However, you should give them reasonable notice and work with them to find a suitable time for the work to be done.
Remember, communication is key in these situations. Try to have an open and honest conversation with your tenants about the issue and work together to find a solution. If necessary, seek professional advice to ensure you're handling the situation appropriately.
PS I have always found PIV to be effective and relatively cheap to run.
LMitchell
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Sign Up9:43 AM, 20th September 2023, About A year ago
I have only recently become aware that the Positive Input Ventilation Units will cause the EPC rating to drop. As an Agent, we have them in several of our Properties and they do work. They are also very cheap to run. It also means that less heating is needed because it is dry air been warmed up and not damp air which takes longer. So the cost balances itself out. Landlords been penalised for this is ridiculous.
Rose
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Sign Up10:11 AM, 20th September 2023, About A year ago
PIV systems work amazingly well. Everyone I have recommended one to have thanked me. Could you find out the running costs per month and deduct it from their rent, so you are standing the running costs.They are reasonably priced if you buy one online and get an electrician to install it rather than going through a dedicated installer. At least you would know whether it works. I would recommend hard wiring to a fused spur so it cant be turned off, especially if your paying for its running costs.
Tim Rogers
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Sign Up10:20 AM, 20th September 2023, About A year ago
You might do well to investigate Passyfier® Vents. I've fitted them in multiple properties and found them highly effective. It helps if you have humidity triggered fans in the kitchen and bathroom.
Matthew Jude
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Sign Up10:32 AM, 20th September 2023, About A year ago
I have had this happen in several of my properties.
If you have tenants who accumulate possessions, overfilling your property and do not understand or are unwilling to cooperate with controlling condensation, you cannot resolve this with these tenants in situ as all official bodies will blame you! Look up Michael Gove's ridiculous statement, which does not represent the actual government report.
You need to evict using section 21 whilst you still can. If the council issue an improvement notice against you, you cannot evict for six months. When the property is empty, you can make any necessary Improvements easily. Do not put this off, your tenants may be able to find somewhere else now, but in the future it will be much harder for them.
Our rentall housing market is being turned upside down right now.
Reluctant Landlord
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Sign Up10:48 AM, 20th September 2023, About A year ago
I may need to lookinto this, but I have the added issue of one on my properties being a G2 listed.
I am assuming a PIVU could be installed in the loft space above the bathroom, alhtough ideally a Passifyer vent may prove better. Issue is it has to go through a wall and that proabably needs permission...
What about standalone plug in units that I could provide the tenant to use instead after she had showered? Plug in from the corridor and put into the bathroom for 15-20 mis or so??
Anyone has a similar situation?