Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up8:38 AM, 7th December 2015, About 9 years ago
Hi Simon,
I am no expert, but if you do an article search for "damp" we have had tens and tens of articles on the subject that you should find very helpful 🙂
Please see >> http://www.property118.com/article-archive/
Laura Delow
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Sign Up9:55 AM, 7th December 2015, About 9 years ago
Hmmm....condensation & resultant mould is a landlords bug bear which we are often misguided on how to solve. Read building & restoration specialist Heritage House which is quite an eye opener with regards the structure of the building being the cause from so-called experts.
http://www.heritage-house.org/managing-damp-in-old-buildings.html
The key thing landlords have to accept is that not all tenants will do what they're advised to do and the responsibility will constantly fall back in your lap. Do not however stop constantly advising tenants. The attached link has one of the best visual guide for tenants that I've seen. http://www.eastbourne.gov.uk/EasysiteWeb/getresource.axd?AssetID=216409&type=full&servicetype=Inline
The key things for you to do is ensure there is adequate ventilation & air circulation, so i) shave all internal doors by 10 mm to allow air to circulate throughout the property even if the tenant doesn't leave doors ajar as advised, ii) ensure furniture is not right up against external walls ie there is a gap to allow air to circulate and if possible only place furniture against internal walls, iii) although not cheap, all properties I've installed ventilation units in that operate 24/7 & require no input from the tenant, have seen a dramatic improvement ie the problems have been dramatically reduced, even stopped the problem in some cases - see - http://www.envirovent.com iv) if still a problem, provide them with a dehumidifier - a good 10 litre one costs about ÂŁ85 from B&Q & my tenant says it works fantastically when drying clothes indoors or cooking/bathing (tenants are unlikely to open windows but are usually happy to turn on & empty a dehumidifier) see one I bought -http://www.appliancesdirect.co.uk/p/cd10l/electriq-cd10l-dehumidifier?refsource=APadwords&crtag=AP&gclid=Cj0KEQiAjpGyBRDgrtLqzbHayb8BEiQANZauh1-3zhgbhrDPSCyWIYfi10T-Q2Gf1zYEW7ex0Xs6PvEaAoD98P8HAQ
The Leeds energy guide gives other good examples of what a landlord should do as well as the tenant. Good luck
Joe Bloggs
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Sign Up11:40 AM, 7th December 2015, About 9 years ago
Reply to the comment left by "Laura Delow" at "07/12/2015 - 09:55":
HI LAURA,
'The key things for you to do is ensure there is adequate ventilation & air circulation, so i) shave all internal doors by 10 mm to allow air to circulate throughout the property even if the tenant doesn’t leave doors ajar as advised,'
THIS IS NOT GOOD ADVICE. ALL THAT DOES IS TO ALLOW HUMID AIR TO CIRCULATE, WHEN WHAT YOU ARE TRYING TO ACHIEVE IS MORE ARID CONDITIONS AND EXPELLING THE HUMIDITY TO THE EXTERIOR. FURTHERMORE, NOT A GOOD IDEA TO MAKE GAPS IN FIRE DOORS!
Gary Dully
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Sign Up9:48 AM, 8th December 2015, About 9 years ago
I want to help every Landlord in the UK and Australia!
I want you to do a Google Trend for "Rising Damp"
https://www.google.co.uk/trends/explore#q=rising%20damp&cmpt=q&tz=Etc%2FGMT
Look at the World Map and see how every other country in the World looks at the Quaint Old British Tradition of being "ripped off" by the Damp Proof Industry.
See how the French scream with laughter at us English!
The cause of your problem, will be lack of ventilation or outside cement rendering with a non-Lime based product or both.
Get a Hygrometer from ebay or elsewhere for about ÂŁ8 and place it in each room of the property.
Get some hard figures first.
If you have the money to burn get a heat imaging camera and look for "Cold Spots".
If the cold spot is cooler than the "dew point" being registered on the Hygrometer - you are going to get condensation on the inside - ie:damp walls.
Then tell your tenant to either ventilate or get a dehumidifier to stop this continuing.
Black spot mould spores are all over planet Earth, if you give em water - you will see em flourish.
The Americans dont have a single DPC hole in a single brick in New York and neither do the Dutch, who dont even have Damp Proof Courses and injection damp proofing.
They specialise and focus on ventilation!
For more help - and they dont try and sell you anything, (except the Google Ads that they have no control over), go to 2 web pages that will change your Landlord Life For Ever.
1. http://heritage-house.org/managing-damp-in-old-buildings.html
2. http://heritage-house.org/the-ping-prong-meter-guilty-of-fraud.html
Get your render removing chisel ready!
Gary Dully
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Sign Up9:56 AM, 8th December 2015, About 9 years ago
Oh and do a search on "Penetrating Damp" and now get angry with your building surveyor.
https://www.google.co.uk/trends/explore#q=penetrating%20damp&cmpt=q&tz=Etc%2FGMT
John Hart
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Sign Up8:08 AM, 9th December 2015, About 9 years ago
Thank you all for your guidance and ideas which we will investigate further. In the meantime we have sent the following letter, should this be of use to others....
We would like to reconfirm our conversation during the site visit on Xxxxxxx - after your call on Xxxxxxxx regarding your concern of some dark patches in various areas of the property at Xxxxxxx:
During our visit, we checked for any signs of unwanted water leaks from outside or plumbing leaks inside that could cause unwanted moisture sources. We could not find any. Please note, if there are any signs of water entering the property it is your responsibility to promptly notify us, prefereably in writing, so that we can take action to prevent damage to the structure.
We pointed out evidence of condensation and moisture, for example on the inside of the bedroom and living room windows (very wet), corners of rooms and in places where there is restriction or little movement of air. We explained that build up of condensation can lead to damp which then turns into mould. The response to this should be to ensure quick and thorough ventilation of the rooms and during our visit, we provided you with details and simple guidance to help prevent problems.
We explained that the problem was condensation through lack of venitlation. Windows and doors were closed with heating on high and a lot of furnishings and boxes etc piled up very close to walls enabling lack of ventialtion and air - leading to dark patches in those areas. You expressed a concern that the house had damp and we explained that a damp proof course had been carried out by Rentokil in January 2015 with a 30 yr guarantee. There is no evidence of structual problems that we can see. On describing the situation to both Rentokil and Enivrovent, the consensus is that cndensation is a major cause.
We agreed to pay Rentokil ourselves to visit the property again to confirm the problem was condensation in the hope that this would assure you. We have since spoken to them, given details and have forwarded your telephone contact number so that they can call to make an appointment to assess the situation. The representative is called Mr Xxxxxxxxx. Please note that we are very eager to find a resolve to this situation quickly as we note the mould has grown very fast. (Upon the 6 month Tenancy Agreement check on Xxxxxxxxx there were no patches however there was conisderable amount of washing drying on radiators and on air racks, again with very little airflow in the house - windows and doors closed with heating high). So if you are unable to attend any of the dates Xxxxxxxx offers, one of us would be happy to meet him at the property.
We wish to re iterate that we are very keen to solve this issue quickly, not only to ensure you are both happy in your home but also to ensure no further damage to the property. Therefore, in the meantime we have detailed some ways in which to remove the mould and prevent condensation.
Removal of Mould
Please cleanup the signs of incidental mould growth according to the instructions provided.
wipe mould off immediately with water using a sponge or cloth
do not use washing up liquid
Apply diluted bleach solution to the wall or use recommended products/mould removal available from DIY stores
Dry clean clothes and shampoo carpets affected by mould
DO NOT simply paint over mould
Prevention of Condensation
Please follow the condensation prevention advice provided and ensure that you;
keep relative humidity below 40 to 50 percent
cook with lids and do not leave the kettle boiling
do not dry clothing on indoor clothes lines or racks - if drying wet washing indoors put in the bathroom with the doors closed and window left open
make sure the “used” indoor air gets exchanged daily by opening doors and windows
close kitchen and bathroom doors when in use. This will help prevent moisture reaching other rooms, especially bedrooms which are often colder and more likely to get condensation
avoid putting too many things in your cupboards and wardrobes as this stops air circulating
wipe excess condensation off windows and surfaces with a towel each morning
use a dehumidifier if necessary
As part of the Tennancy Agreement Act we would like to inform you that if any problems lie within the structure of the building then it is our responsibliiy, as landlords, to ensure the issue is corrected and we can assure you we will take all appropriate steps to do so.
However should damange to the property be as a result of condensation due to lack of care and due consideration, as tenants then you are responsible for the repair and damage to the walls, windows, skirting boards etc.
We will contact you again within the next 3 weeks to discuss any further details. In the hope that we can resolve the mould issue between us, please do not hesitate to call or e mail should you have any further questions.
Best wishes
John Hart
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Sign Up8:20 AM, 9th December 2015, About 9 years ago
Btw. Typos sorted ! 🙂
Renovate To let
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Sign Up9:13 AM, 9th December 2015, About 9 years ago
I take the approach of trying to make it easy for the tenant.
Does the property have an automatic extractor in the bathroom (ie with humidistat control)?
Is there an extractor (not circulator) in the kitchen?
Are there trickle vents in the windows?
Is there provision for a tumble dryer (with a wall vent ready)?
Its all well and good to say "you must ventilate" but they also must live, breathe, bathe, wash and dry clothes, cook etc in amongst living securely.
Joe Bloggs
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Sign Up9:34 AM, 9th December 2015, About 9 years ago
Reply to the comment left by "John Hart" at "09/12/2015 - 08:08":
'Windows and doors were closed with heating on high...'
HEATING ON HIGH IS GOOD...THIS REDUCES CONDENSATION AS IT WARMS COLD SURFACES AND KEEPS THE DAMP IN THE AIR RATHER THAN ON COLD SURFACES.
ANYONE WHO WANTS TO DISAGREE PLEASE DO YOUR RESEARCH FIRST.
Robert Desbruslais
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Sign Up9:47 AM, 12th December 2015, About 9 years ago
I am a chartered Building Surveyor and encounter this regularly. The only way of managing the problem is by ensuring moisture is expelled to the exterior. Install a humidistat in the bathroom and ideally air vents in the outside walls. As a condition of the tenancy explain the tenants must not vlock the vents. Alternatively if you have double glazing ask the tenants to keep them locked in the 'ajar' position. Purchase a tumble drier that ducts to the outside. Thsee steps.should resolve the matter.