Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up8:12 AM, 27th February 2014, About 11 years ago
If an inventory had been completed when your ex-partner moved out do you think the landlord would have granted a new tenancy?
Sorry but you were jointly and severally liable and your landlord has the right to claim against whoever he wants to claim against in whatever proportion he chooses. Given that your landlord cannot prove who caused the damage it is easier to go for you to pay for the damages on the basis that you were at the property for 10 months longer than your ex.
If you can prove that you ex caused the damage you may be able to counter claim against him but that's down to you. In the meantime, you need to pay up or suffer the consequences.
I commend this landlord for recovering his losses, some would just write off scenario's like this as bad luck and feel that chasing the money would be throwing good money after bad. In that regard you might consider yourself unlucky but that's the way it is.
I appreciate this response is not going to be the answer you were hoping for but I always try to say it as I see it so that you know where you stand. Sometimes the truth hurts.
.
Jamie M
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Sign Up8:22 AM, 27th February 2014, About 11 years ago
Exactly.
Robert M
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Sign Up8:31 AM, 27th February 2014, About 11 years ago
Well said Mark. I agree completely.
Bianca, why should the landlord be left to pick up the bill? It is right that he should chase the tenant for the cost of the repairs, and the admin and legal costs of doing this. You had 10 months in which to make repairs to the damage done by your ex, but you did not do the repairs when you had the chance so it is right that you are made to pay for them now. However, I do agree with you that morally it is the ex partner who should pay, but like Mark says, if you were joint tenants then you are equally and severally liable. I suggest you make a repayment arrangement, and stick to it.
Industry Observer
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Sign Up8:37 AM, 27th February 2014, About 11 years ago
Whoa everybody - 10 months after the end of the tenancy?
We need more facts has this Landlord been pursuing these alleged damages debts right from the start? If not then as with a Guarantor and seeking recovery months after arrears started it is not quite that open and shut.
Remember Bianca says she asked for a new inventory. Whether or not she then signed Mark she requested one. Surely she did not just re-sign the original inventory, she never would have done that would she? Therefore what inventory was there for ternancy agreement 2 - the first one would fall with the original tenancy.
Was Bianca at the property at the check-out visit? If this is a self managed property with a Landlord trying to minimise his losses that is another factor.
Always two sides to a story and only one person judges the quick and the dead and it ain't posters on P118.
We need more facts, like what happened at end of tenancy and how long has this debt pursuing been going on?
Mark Alexander - Founder of Property118
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Sign Up8:42 AM, 27th February 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "27/02/2014 - 08:37":
If Bianca has debt collectors knocking at her door then I think it's probably fair to assume that a judge has already made his decision.
I could be wrong of course, but given the circumstances as explained by Bianca, I'd much rather be assisting the landlord in Court, wouldn't you?
I'd love to hear the landlords side of the story, I suspect a lot more would come out then!
.
Jamie M
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Sign Up8:42 AM, 27th February 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "27/02/2014 - 08:37":
How many BTL properties do you have Industry Observer? (rhetorical) We landlords are routinely ripped off by wayward tenants, and if your name is on a tenancy agreement, you are liable until you remove it correctly. The rules apply to both sides, not just tenants as the press would have us believe.
Neil Woodhead
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Sign Up8:46 AM, 27th February 2014, About 11 years ago
Bianca It is up to the Landlord to prove the damage was caused by you and without an inventory he would find it very difficult argue his case. He should also have protected your deposit and allow you to go through the laid down procedures to resolve dilapidations. If Landlord is pursuing for previous tenancy he cannot pick and chose which person to pursue, he must pursue all parties. Has your ex been approached by the same debt collector. How do they get their figures....are they reasonable? Without giving advance notice of any issues it looks to me your Landlord has "set the dogs on you" to bully you into submission. I would recommend a visit to your Consumer Advice office
r01
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Sign Up9:07 AM, 27th February 2014, About 11 years ago
You say the first you heard of a claim was when you had this £4.5k demand but what about your deposit? Was this returned after you left ?? If so, you may have an argument that the return of the deposit was sufficient proof that the property was in an acceptable condition at the time of leaving, therefore, the claim is spurious.
Unfortunately, the law is the law. The damage was done whilst both you and your partner were in occupation and had a new inventory been carried out you would have still had to pay up (at that time) and evicted too, as no doubt your feckless partner who by now was nowhere to be seen would not pay as you are both jointly and severally liable, which means both of you are equally liable for the full cost.
Let's be frank though.... Why should the landlord suffer? Had the landlord been the abusive or violent one I suspect both you and your abusive partner would have called the police immediately. Why did you not do this the moment your partner became violent, especially with three children to protect, they are the ones I feel sorry for as it sickens me to think of any mother allowing a violent man within a million miles of children !!!
Had you called the police the first time he got violent, the damage probably would never have happened or at least would have been massively reduced. The police would have recorded the damage done and you could have had a genuine, enforceable case against him but now, it could just as easily be another man you've picked up with or even yourself that did the damage - how could the landlord or any court possibly know unless your ex admits liability ?
You are stuck with the problem. If you don't want the same to happen again, perhaps it's time to reflect on the choices you make in life.
Bianca B
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Sign Up9:07 AM, 27th February 2014, About 11 years ago
Lets outline a few things
4 staff members from the letting agency have emailed me in the past (I have all the emails) not once do they mention any damage, they then claim 10 months later that they had no way to contact me so went ahead with the "repairs" despite them having my phone number and my email address.
I never paid a deposit
At check out I was at the house and handed over the keys no one from the letting company turned up nor did they phone to say other wise, so I went to the office and handed back the keys.
I have squeaky clen refferances both before, and now after that tenancy, so that should give you an indication of the type of tenant I am.
I phoned yesterday and they refuse to explain there figures nor can they provide me with information. I just got an earful of abuse. I have now requested in writing so will wait and see. I also have an appointment with my solicitor
Yes there were reported domestics to the property.
The letting agency also fausley back dated the tenancy but one month.
They also entred my property with out notice and I also have a few valuable items go Missing witch the police were involved with.
They are the letting agency from hell!
By all means if I felt I was liable I would pay up! But why would I hand over £4500 without explanation
Robert M
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Sign Up9:17 AM, 27th February 2014, About 11 years ago
Reply to the comment left by "Neil Woodhead" at "27/02/2014 - 08:46":
I think it is up to the landlord to prove the damage was done during the period when Bianca was a tenant, he does not have to prove it was actually her that caused the damage, as tenants are also responsible for their guests, as well as others in their household.
If Bianca paid a deposit then yes it should have been protected and correct procedure followed.
Landlord can chose which person to pursue for the debt, but if it is at pre-court stage then both joint tenants should be named, but he can enforce against anyone he has the court judgement against. However, is there any proof as to when (or how) the damage occurred?
Certainly the landlord should ensure the figures are reasonable, can be supported by evidence, and are within the terms of the tenancy agreement.
From my experience, some tenants do not give a forwarding address as they know the landlord will chase for rent arrears/damages, so landlord can write to them at their last known address (could be the one they have left), and if tenant is not trying to avoid the debt then they will have their post re-directed to their new address so will receive notification. When tenant fails to respond or pay up then landlord can pursue the debt through a debt collector and/or through the courts. Debt collectors can often trace absconded debtors much better than an individual landlord could do.