Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:33 PM, 24th October 2016, About 8 years ago
Hi Robert,
I have read this a few times to try and get my head around it as in principle it seems like an idea.
However effectively the first £1000 of rent is refundable and the tenant is in arrears, but when they move out you are back to square one with how do you get the £1000 arrears repaid?
Also at what point does the money become the deposit eg what if only £500 is paid in total and no more payments are made at all and you rely on the £500 as a deposit. It is then effectively an unprotected deposit?
The Enforcer
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:44 PM, 24th October 2016, About 8 years ago
You can take a deposit in instalments BUT you must lodge the whole deposit with the appropriate Tenancy Deposit Scheme and then keep a separate account detailing the instalments paid. Don't know if your tenancy agreement should include a clause about the deposit being paid in instalments but if the agreement says a deposit of £500, then that is what must be protected even if you haven't received it all when the tenancy is signed.
Jonathan Clarke
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:07 PM, 24th October 2016, About 8 years ago
Yes its possible as anything can be written into a tenancy to suit prevailing circumstance but it causes a bit of a logistical headache. I sometimes do informal agreements and budget plans with them but one has to be careful not to fall foul of the rules for protecting deposits as has been highlighted
Have you tried perhaps asking the council for a deposit or / and rent in advance. My council often pays both from DHP funding and it works well . Just had £1450 put into my account before the tenancy agreement has even been signed up for one which starts on 27/10 . It gives confidence to me to still rent in certain circumstances to LHA tenants.
Different councils have different procedures though so yours may not entertain that idea. But with LHA tenants being evicted on a regular basis now as the rates have been frozen for 4 years more and more councils I believe will look at this carrot for landlords in order that we will still consider accepting LHA tenants
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:31 PM, 24th October 2016, About 8 years ago
Reply to the comment left by "Neil Patterson" at "24/10/2016 - 13:33":
Hi Neil
I guess I am thinking that if a tenant paid x amount, say for example £1000 (if rent is £500 pcm), from whatever source and over whatever period of time, this could by agreement be classed as a deposit/bond, but it would be possible to have some trigger event which causes it to become classed as a deposit, e.g. the total amount paid reaching £1000 or more. Thus, before it reaches the trigger amount it is not classed as a deposit (so no issue about protecting the deposit), and then when it reaches the trigger amount it becomes classed as a deposit and has to be transferred into a deposit protection scheme.
When the amount is transferred from the rent account to the deposit protection scheme (as has been agreed with the tenant), then the rent account will show as £1000 in arrears. The tenant then over pays the rent at an affordable rate so as to gradually reduce the rent arrears. When the rent arrears are cleared then the rent account is clear and the landlord has a £1000 deposit to offset against any damages, but of course the tenant will want the deposit back at the end of the tenancy so will be very careful to ensure that the property is not damaged and is left in a clean and tidy condition.
If the tenant is not willing to over pay so as to bring down the rent arrears, then the landlord is in a more advantageous position because the rent arrears will mean that he can obtain a mandatory possession order if he is not happy with the conduct of the tenant, and the deposit can be used to help offset any losses.
If the tenant is in receipt of Housing Benefit or Universal Credit, then the fact that there is rent arrears of £1000 (i.e. 2 months rent) means that the landlord can obtain direct payments, so the arrears should not increase further. Plus, the landlord would be entitled to a direct deduction from the tenant's JSA/ESA/UC to help pay off the rent arrears (okay, I know it is only a small amount, but over the lifetime of a tenancy then it could pay off some or all of the arrears) and this would mean that the tenant can expect some deposit back at the end of the tenancy if there is no damage. Thus, it would be a positive incentive for the tenant to take care of the property and end the tenancy correctly (not abandon it with damage and a house full of rubbish).
Having a deposit incentivises good behaviour and discourages damage or abandonment. Such a scheme would help to protect landlords from rogue tenants, and reward good tenants by giving them a sizeable deposit for their next home.
Neil Patterson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:39 PM, 24th October 2016, About 8 years ago
Hi Robert,
It may be worth running this past one of the Deposit Protection Schemes for feedback. I would not like to put my or your neck on the block by guessing how this would be perceived.
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:37 PM, 24th October 2016, About 8 years ago
Reply to the comment left by "Neil Patterson" at "24/10/2016 - 16:39":
When I worked in a local authority housing department a few years ago, we had an issue in relation to offering tenancies to young people when they were under 18, because as a minor there is some confusion as to whether they can hold a tenancy in their own name (something to do with tenancies being a legal interest in land). However, they can have a contract for necessaries, or a tenancy can be held on trust for them. The Council could not hold the tenancy on trust for a minor because if eviction was necessary they would have to serve themselves with notice and take themselves to court etc. I came up with the idea that the minor could be given an occupancy agreement that would be a contract for necessaries (licence), which upon them reaching the age of 18 would automatically convert into a tenancy agreement (as reaching the age of 18 was the "trigger" event). I put this idea to the Head of Housing who asked me to get the legal team to check if this was possible because they had never heard of such an idea. The legal team confirmed that a contract or tenancy can come into effect upon a triggering event taking place (in this case the resident turning 18 years of age). This is what has given me the idea that a "trigger" event can alter a contract or bring one into being, and thus the money paid could in theory become a "deposit" upon it reaching a predetermined (pre-agreed) amount.
Couple this with the fact that the government insists that tenants are free to use their Housing Benefit for any purpose they wish (instead of paying the rent), then the tenant has a legal right to use any Housing Benefit received as a deposit instead of rent if they have agreed to do so.
Likewise, if a tenant authorises a landlord to treat the first £1000 (or whatever other amount) as a deposit, then the tenant is free to do this. It is the tenant's right to pay a deposit if they are agreeable to doing so.
The DPS are only concerned with the protection of deposits, I don't think they are in a position to determine when a rent payment could become a deposit payment through the action of some triggering event.
Robert M
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:41 PM, 24th October 2016, About 8 years ago
Reply to the comment left by "Jonathan Clarke" at "24/10/2016 - 15:07":
Hi Jonathan
All the London boroughs are clammering to obtain housing in Milton Keynes and the home counties so that they can place their homeless household in to them, but unfortunately up North there is not so much competition and most local councils up here do not offer the same incentives.
Seething Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:53 PM, 24th October 2016, About 8 years ago
My understanding is that any money received as a deposit must be protected within 30 days and any artificial device designed to circumvent this rule is likely to fall foul of the rules and expose the landlord to a potential claim. The nature of a deposit requires that it is payable on or before the tenancy starts so any money received should be allocated first to the deposit and only when that has been paid in full can further payments be allocated to the rent account. Rent arrears are well understood but "deposit arrears" seems to be a contradiction in terms.
mydeposits
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:48 AM, 25th October 2016, About 8 years ago
Hi Robert,
You are correct by saying the deposit protection schemes (mydeposits included) are not in a position to determine how a deposit is paid.
Whilst we cannot comment on the legal side of things, I would be checking directly with your deposit protection scheme of choice as each scheme has its own terms and conditions;
As a scheme, we say to our members that if the deposit is paid in instalments then the full envisioned amount of the deposit as stated in the AST must be protected. If the landlord/agent does not receive subsequent instalments as expected then they must keep evidence in case there is a deposit dispute.
One idea we can recommend is lodging the money with a custodial scheme - this allows you to tell the scheme how much you are expecting to receive, and then each time the you are paid an instalment, you can send this to your custodial scheme of choice to top up the money they are holding.
We're keen to hear if you take your idea further, so do keep us updated!
Romain Garcin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:55 PM, 25th October 2016, About 8 years ago
The legal position is that only what is received must be protected.
There is no obligation for a landlord to protect the whole amount agreed if it has not been received, and in fact it would not be in the landlord's interest at all to do that.
That said, accepting payment of the deposit in instalments completely defeats the purpose of a deposit and should therefore not be considered.