Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up16:24 PM, 22nd October 2014, About 10 years ago
Reply to the comment left by "Gary Nock" at "22/10/2014 - 14:12":
Hi Gary
In this instance the police didn't cause the damage, it was the ex-husband who broke in.
I suspect the tenant called the police and they subsequently arranged the boarding up for security purposes.
.
Fed Up Landlord
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Sign Up17:02 PM, 22nd October 2014, About 10 years ago
Hi Mark
Yes I was aware that it was the tenants ex part er who caused tbe damage. I merely used the other parts 1-3 as a bit of a preamble to the rest of the post. The key thing is that the police do have a responsibility to secure the property. If they did not and it got broke into again then they could be held liable. So its either tell the occupier and leave it in their hands or board it up. Leaving it unsecure, no matter what the cause, if the police have had any contact with the property it ends up being their fault. Better to board it up and have to chase someone for £95 than leave it insecure and it gets set fire to.
George Harrison
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Sign Up17:11 PM, 22nd October 2014, About 10 years ago
Reply to the comment left by "Gary Nock" at "22/10/2014 - 17:02":
That's not my argument. I believe the police should have sent the bill to the tenant not myself as she was the person who was living at the property, she was the one that called the police and the damage was caused when she wouldn't let her ex boyfriend in to see his child
Fed Up Landlord
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Sign Up23:40 PM, 22nd October 2014, About 10 years ago
Well George lets think about this logically. I will go through some of the police thought processes which led to you getting the bill...rightly or wrongly.
Q. Who caused the damage?
Who in law is liable for the damage?
A. The boyfriend. Who is in prison. So when a custodial sentence or remand is used in practice compensation is rarely awarded.
Q. Did the tenant cause the damage?
A. No.
Q. So what basis in law can she be held responsible?
A. She is a tenant. So anything that happens to that property within or outside her control is her fault and legally enforceable within the terms of her tenancy agreement, the civil and criminal law.
Well try that on in the Small Claims Court!.
Who is more likely to pay the bill? The tenant who is a victim of domestic violence or the landlord who owns the property. While it seems straightforward to bill the tenant, both politically (with a small "p" ) and legally it's on a sticky wicket. Imagine the newspaper headline "woman subjected to domestic abuse by ex partner gets billed for damage by police" (or landlord) Not good PR.
Romain Garcin
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Sign Up8:39 AM, 23rd October 2014, About 10 years ago
I think that who is ultimately responsible to pay for the damage is the ex. But it could be the tenant depending on the details.
However George's question is rather whether he has any liability for the bill the police issues because they decided to secure the house by boarding it.
From previous discussions on the issue, it seems that the answer is 'probably not'.
That said George should consider 2 things:
1. If the police hadn't boarded the house he would have had to do it, and or to have it done.
2. £95 seems very reasonable (though we do not know the extent of the work).
As such the simplest route may be to just bundle the £95 with the cost of the repair then to claim the whole from the insurance, or the ex, or the tenant in general.
Regarding the 'details' above: If the ex is no longer a joint tenant and just showed up and kicked the door (for example) then the current tenant is not liable for anything.
But if he was a guest the current tenant might still be liable to the landlord.
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Sign Up12:14 PM, 23rd October 2014, About 10 years ago
Here's my take.
The tenant is not responsible for the criminal actions of a third party which results in damage to YOUR property. (NB the reverse is true too - you're not liable if, for example a third party breaks in and nicks your tenants TV, because that is HER property and her responsibility).
In this case its unquestionably your property which has been damaged by a third party and the fact that the third party in this case happened to be the tenant's former partner and a former tenant is irrelevant. Your post makes it clear that the chap hasn't been a tenant since May 2014.
The police were right to bill you because its your house and its your property which they had an urgent obligation to make secure.
You could have a pop at claiming it back from the tenant but I think its unlikely to succeed because she didn't cause the damage. You'd probably win a claim in the Small Claims Court against the bloke who caused the damage, but it would be a hollow victory as the chap is in prison and likely to have little or nothing in the way of assets
It may not seem fair. Life sometimes isn't.
Recardo
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Sign Up14:16 PM, 23rd October 2014, About 10 years ago
My tenant and their family were on holiday when a break in happened on a summer bank holiday at night, on a weekend. The police called at about 10pm to let me know. On arrival the front door was totally DISTROYED and lying on the floor. they had called out a 24 hr company to board it up, this cost me £175. They placed corrugated metal over the front door opening and said it was secure.
The family were due back on a Wednesday, it was a bank holiday Friday and Monday. I contacted the insurance co on Monday (luckily the office was open), I was told to get 3 estimates they would then send round an assessor to see the damage, this would take about a week. I asked if when the family returned in 2 days time would the insurance pay to put them in a hotel until every one had taken a look, estimates were received and forwarded to them.
They would not comment, so I said if I took the pictures and sorted the problem by fitting a new front door, would the pay out. I was told if I took any action myself before an assort came I could not claim.
I shopped around and found a front door and fitted it on Tuesday. The secure boarding up was removed in 5 minutes with my cordless drill!. I then got 3 estimates to fit a new front door and remove the rubbish, the cheapest was for £850. By the time this would have been submitted to the insurance 2-3 weeks would have past.
I then put in a claim for labour and materials with copies of the bills for £750, and they paid me £550. They paid for the cost of the door, new locks and hinges listed on my invoice, and the money I paid for the emergency boarding. The fact that no one else could have done the job on such short notice did not matter, don't know what my position would have been if the tenants and 4 kids returned from holiday (about 9pm) and could not enter the house would have been, would I have had to pay for a hotel. Mark of his legal friend should have an answer for future reference.
I saved the insurance a lot of money by doing the job for free, but for the next 3 years the claim had to be noted on all my properties, and I'm sure it cost me more in premiums. A claim on 1 property goes on all renewals on your portfolio.
My advice pay the £85 and evict the tenant. The ex may be out soon so more damage may be to come.
Eviction Group
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Sign Up13:13 PM, 24th October 2014, About 10 years ago
You will probably get the gist by the other posts that it is the Tenant who is the liable party. However if the you count up the hours of your life you will never get back spent in arguments with T and the police, is it worth £95?
IMO pay, claim of the insurance if the damage is significant. Then make her wish come true and issue proceedings as a follow up on Sect 21notice.
Fed Up Landlord
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Sign Up13:44 PM, 24th October 2014, About 10 years ago
My sentiments exactly on this. £95. Hardly worth the paperwork.
Industry Observer
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Sign Up11:30 AM, 25th October 2014, About 10 years ago
I've had experience of this and agree with all the interesting and knowledgeable comments that have been made.
Just an angle on the last few from Romain, Gary and Recardo.
First to say that it is the ex and irrelevant is wrong and here as an example are two cases I've had.
First nasty and expensive to remove graffiti on a house put there by 'friends' of the tenant's son and legal advice said it could well be the tenant held liable (had the son provoked them and brought it on themselves?) but not if perpetrators unknown to them.
In another case a tenant valiantly tried to protect the property when two total strangers were doing something personal and nasty against his side wall after a night's drinking. He remonstrated with them, they broke in the back gate, and then the patio door, and gave him a beating. Tenant innocent but legal advice was had they been known to him he may have been guilty.
So in this case George says the reason for the break in was her refusal to let him see his son. If he had no right to he is guilty, but if he did have the right to then she may be for refusing him his rights.
See what I mean?
Pity it wasn't the Police causing damage there is a wonderful very ancient Act (older than the Distress for Rent one I think) that you can quote to get your money out of the Chief Comnstable. Can't remember it exactly I know I have it somewhere Gary do you know what it is?