Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:06 AM, 30th June 2022, About 2 years ago
Ben Beadle finally gets the truth out there:
Well said
@BeadleBen
govt’s own making. Tax policies actively discourage long-term investment in private rented sector by landlords many landlords have jumped ship to the holiday lets market.
About time someone said this, as the News ain't reporting Why,
https://twitter.com/MickRobertsBoss/status/1542436858323296256?s=20&t=164vH6JJA2T9ybhkb0ixIA
https://propertyinvestorpost.com/government-launches-holiday-let-review/
NewYorkie
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:30 AM, 30th June 2022, About 2 years ago
I was featured on the BBC 2 weeks ago, discussing my reasons for exiting the PRS, and how I had extended and refurbished my house with a view to holiday letting this year. I am now holding fire.
We had a holiday let 20 years ago, and the same objections were being raised then... locals can't afford to buy, homes left empty, no affordable rental properties, no contribution to community...
The PRS has been hit from all sides, to the point where the 'non-professional' landlord is being forced out of the sector. The pandemic exacerbated the problem with many thousands of landlords owed many thousands in rent, over many months. Holiday letting seemed to be an option, but despite the apparent encouragement to 'staycation', that sector is now under attack.
20 years ago we didn't have social media, but now it is so easy for the likes of Shelter and Generation Rent to make their case, regardless of how valid it may be, and all political parties want to be seen to be on the side of hard done by renters and first time buyers.
Those who have invested in holiday lets over the past 2 years, will have bought at the top of the market, based on the likely income from staycations. But, as was always going to happen, we are all desperate to get away to sunny climes again, rather than braving the UK Summer and paying more for a week than the cost of an all-inclusive holiday in Greece.
That means projected incomes are dropping dramatically, and if hit with various restrictions, taxes and charges, will produce a similar problem as with the PRS.
Just another symptom of broken Britain.
David Lester
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:52 PM, 30th June 2022, About 2 years ago
We have owned a Holiday Let in Cornwall for 12 years, open for guests 365 days per year. During the time we have run the cottage as a business we have not made a profit! All we have done is employ the local, Cleaners, Laundry, Plumber, Electricians, Fire Safety companies, Letting Agents. The locals do not appreciate that they have great roads, hospitals and other amenities. Without people like us staying stridently to the law and second home owners, Cornwall would be like a third world country.
NewYorkie
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:44 PM, 30th June 2022, About 2 years ago
Reply to the comment left by Lesley Lester at 30/06/2022 - 12:52
If you haven't made money for 12 years, it's unlikely to change with the cost of living crisis. I remember our biggest cost was marketing. The best agencies were expensive, and in reality, we didn't get value for money because once we had established a client base, most of the bookings were repeat. But we felt we needed to have that credibility. Of course, airbnb didn't exist.
I moved to York 2.5 years ago. As well as York's history, shops, pubs, and excellent eateries, it is the ideal tourism hub, with easy access to the Moors, Dales, and coast. Tourism is the biggest employer. Yet, there is constant criticism of holiday lets; airbnb, etc..., which is likely to result in costly restrictions.
Where will the visitors stay if holiday lets disappear or become too expensive? What will happen to businesses and services which rely on the tourism?
Yes, those servicing the holiday let business, as well as those working in other sectors, need somewhere to live, and there are challenges with affordable rented property, as there are everywhere. But if tourism dries up, there really is nothing to take its place.
Dennis Forrest
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:24 PM, 3rd July 2022, About 2 years ago
Reply to the comment left by Lesley Lester at 30/06/2022 - 12:52
Presumably if you were running your holiday let as a business and getting the minimum required 105 days per annum occupation you would have been registered for business rates and not council tax? If so then you would like me have been able to claim at least £20,000 in government Covid grants being part of the hospitality industry. If you haven't claimed these grants then what you have is a hobby and not a business.
Richard P
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:04 PM, 9th July 2022, About 2 years ago
Once again we have a draconian government , trying to make new rules for their own failings which is to build more council homes and fund housing trusts to help those that cannot afford homes either rent affordably or to get on the property ladder.
I have done holiday lets for 20 years well before Airbnb and many of the small shops, restaurants , cleaners,tradesmen and other suppliers have been grateful for it.
Undoubtedly holiday lets do bring money into communities that may not have that money otherwise, I am currently investing in a Town , that needs investment, indeed it is desperate for it and the local council are doing nothing, I have done long lets and short lets in this town and there is a shortage of both, I have housed people on benefits and holiday makers and corporates that need accomodation in that town.
I agree there are towns that I hear off that have to many holiday lets, and that some form of licensing is required.
Once again our government attack the PRS sector which I was born into when we had sitting tenants and of course that never worked either.
Banning section 21 is actually a step backwards , maybe they could have simply extended the notice period to say 6 months, the government will regret their latest moves as it will cause less rental property for long term tenants not more as they always hope.
Government gave a 90 day for AIrbnb type rentals, they did this as if they did not how could they collect tax from what they call a black economy, what our government need to do is embrace the fact that we now have worldwide internet and this will create the opportunity to rent in different ways, not everyone wants to rent long term, I help many people moving homes, companies relocating , people moving into a new area and they would rather a short let to see if they like it and many people now work on contract and are no longer living in one place as they used to.
Is it he PRS that is causing the problem or is this more deeper rooted and begins with the governments lack of building new homes, I would safely say that it is the later.
Times have been always changing since we were cavemen, man has always moved on with progress, that progress now is the internet and the governments ability to build new affordable homes if they put their mind to it
I understand that the best communities to live in are ones that have money , so that there is work for all and the only way to create that is allow investment not drive investment away.
The new way of renting should be here to stay and the government should be finding ways of encouraging investment in the PRS sector not driving it away by removing section 21
Yet again another blunder by our government that will need changing later
Richard