Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up9:52 AM, 30th January 2015, About 10 years ago
Hi Ronald
I enjoy this level of service and a lot more for just 4% of rent and no up front fees.
The company I use charges a one off £200 premium for tenant find inside the M25.
I was so impressed with the company I acquired a stake in the business!
See >>> http://www.property118.com/letting-supermarket-amend-pricing/68829/
.
Joe Bloggs
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Sign Up11:47 AM, 30th January 2015, About 10 years ago
we do all ourselves. we advertise via the cheapest portal, filter tenant phone enquiries, meet, reference, protect deposit, draw up TA etc. works very well. we have good tenants who appreciate lack of extortionate agents fees. this also allows us to charge higher rents than agents as we dont levy any fees.
would not want to go back to using agents.
Kate Cotterell
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Sign Up12:21 PM, 30th January 2015, About 10 years ago
Hi Ronald
I have 4 rental flats near Canary Wharf and like you I am very reluctant to use an Estate Agent due to the lack of value for money they provide and the fact that as I have a vested interest, I do a much better job.
I used to always advertise on Gumtree, Openrent, Rentify etc (there are a host of other new websites) and always found a tenant myself, did the reference & credit check, have my own contract & inventory, so basically settled the tenant in myself. I do inspections every 6 months or so but have a very open door policy with my tenants in that I encourage them to let me know about any niggle no matter how small, which I promptly fix. However I work from home and live in the area, so easy for me to drop everything and sort stuff out. (I see specialised sites like Openrent will do ref & credit checks for you now for a fee).
I have noticed that over the years, advertising myself, I have been getting enquires from a lower grade of tenant ie. they are having to rent from private landlords as they couldn't register with an estate agent as wouldn't pass their checks ie. self employed, bad credit history, no references, students etc. However, what has countered this is that there is generally a lack of rental stock in London and so estate agents now check these websites and I get up to 20 calls from them per advert. I'm quite tough with them as the smaller, less reputable ones always say they have clients but it usually turns out they don't always but promise you the world as they need to boost their portfolio and have to be cheaper than the big agents. I say the same thing to them all, that I don't want them to advertise my flat but if they have a very strong potential tenant , they can run their details past me and if ok, then show the flat. I also stipulate that I will only pay a finders fee of £1000 if I like the tenant. I usually have calls from small start up agencies to the very established big name ones and if they have the clients but not enough flats, it is better for them to get a finders fee rather than loose the client to another estate agent who does have stock. I think it also helps that they contact me and so I can stipulate my terms up front.
Definitely over the past couple of years I have found this works well for me. I can still find a tenant myself if a good quality one approaches me through my ad and not have to pay anything. It also allows estate agents that have a client/s but not the stock to approach you and as they've approached you, it's easier to negotiate your one off fee. I do think this only works because I live in a strong rental area where demand often outstrips supply, so estate agents are willing to do deals. It also only pays off if your tenant stays a few years as that finders fee is regardless if they stay 6 months or 6 years.
At the end of the day to get the best possible tenant you still have to view them yourself as you do get a gut feeling by meeting people. I would never just let an estate agent view on their own and choose a prospective tenant on paper.
Hope this helps.
Rgds
Kate
Recardo
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Sign Up12:43 PM, 30th January 2015, About 10 years ago
As I live in Croydon and my BTL's are in East Anglia, I use letting agents to advertise, reference. and provide a 6 month tenancy agreement. They vary from £250-350 for this service and also do the viewings.
if I am in the area doing a refurb I do the viewing myself. Read their tenancy agreement and add any changes if not happy. At the end or tenancy I issue my own Agreement or let it roll on to a periodic, so no more fees or involvement with letting agent.
I also do my own inventory (written) and provide a dvd to the tenant (saves disputes later)
The agent takes the deposit and 1st months rent a week or 2 before the tenant is due to move in, and sends me the balance less their fee. I protect the deposit to keep control and send the required info to the tenant. They have to sign a copy of this as proof that they received the DPC and prescribed info, to save further problems.
Stephen Reynolds
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Sign Up12:48 PM, 30th January 2015, About 10 years ago
Hi Ronald, I have 5 properties in Hackney that I have been renting out for 10 years and when folk ask me about managing them I tell them the same thing. I do it all myself as the likelihood or being ripped off by a tenant that I have met is maybe 1% whereas the likelihood of being ripped of by an estate agent is closer to 99%. As others have said tenants really appreciate not being ripped off with dodgy fees and all the other bs that agents hit them with. If you keep your rents reasonable and your properties well maintained you will have tenants biting your arm off. Most of mine only ever move because they are leaving London. My longest void in ten years has been half an hour.
Regards
Stephen
Mark Alexander - Founder of Property118
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Sign Up12:49 PM, 30th January 2015, About 10 years ago
Reply to the comment left by "Recardo Knights" at "30/01/2015 - 12:43":
Hi Recardo
Please help me with the maths.
You say that it costs you around £250 to let a property by doing all the work yourself. Does this include the cost of a professional inventory at check in/out? How much is the cost as a percentage of your typical rent for a year?
The reason I ask is that it may not just be more economical to you to do what I do, it will also save you a whole lot of hassle and provide you with another level of protection, i.e. the agents Professional Indemnity insurance.
.
Ian Cognito
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Sign Up13:37 PM, 30th January 2015, About 10 years ago
Reply to the comment left by "Kate Cotterell" at "30/01/2015 - 12:21":
Hi Kate
I advertise for new tenants on UPAD. My ads include a clear description of the type of tenant I'm looking for. In general, I get higher quality responses via the property portals (usually Rightmove or Zoopla), whereas those through Gumtree are "lower grade" to coin your phrase, that I don't bother pursuing.
Mark Alexander - Founder of Property118
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Sign Up13:41 PM, 30th January 2015, About 10 years ago
Reply to the comment left by "Ian Cognito" at "30/01/2015 - 13:37":
For those of you who may not be familiar with the strategies I've developed over nearly 26 years as a landlord please see this set of articles >>> http://www.property118.com/how-to-become-a-respected-profitable-landlord/60765/
I se there are a lot of new members reading this thread. Please allow me to introduce myself, I am the founder of Property118.com - WELCOME 😀
.
Yvette Newbury
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Sign Up14:06 PM, 30th January 2015, About 10 years ago
I advertised on Upad and have always been very pleased with the service. I trialled Rentify once and it was a disaster so won't try that again, but it may work for you.
However it is not always convenient for me to rent out the property myself so when I am in that situation I have set up an agreement with Martin & Co.. Tower Bridge for Let only and find them very flexible. Previously I tried other well known estate agents on the lettings side and was sorely disappointed with their service (always for Let only) basically telling the tenant one thing and me something else!
If you don't want to pay renewal commissions then negotiate this in your initial discussion with the agency.
I have been very pleased with Martin & Co. Tower Bridge for their service, and I never thought I would be able to recommend an estate agent for lettings, so it takes a lot for me to say that! The agency do the reference checks, but if the person is from overseas I have set up my own means of checking and so far that has served me well.
We inspect every 6 months unless something alerts us to check more often. To be honest we often find there is another reason we need to visit (eg. washing machine problem etc) so we roll our inspection into that visit (alerting the tenant beforehand we will be doing that of course).
andrew sheppard
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Sign Up15:01 PM, 30th January 2015, About 10 years ago
Hi, I have used various online platforms but find urban sales and lettings good value. I look after my own properties but joined the national landlords association and can use all of the up to date contract documents etc for free. I do my credit and reference checks through the nla. i get a good relationship with tenants and ensure they get good service. We inspect after 7 weeks and then twice per year or when called out. It can be hard work, it can be time consuming but also it can be worth all the effort to see happy tenants.