Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Gilly
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Sign Up11:08 AM, 6th July 2014, About 10 years ago
One of the most insidious ways that the statistics are being massaged is that the Council creates some random new regulation (such as putting in a rail where there is any outside step for example or not having a lock on the back gate - there are better examples, as sometimes these would be good things to do - but I'm sure you know what I mean) As many landlords would not have thought of that and where it is often not needed, their property fails an Inspection and is deemed to "require repair" - then when they comply, the Council and licensing have miraculously helped to raise standards. hmmm
Good landlords and councils share the same dislike of bad landlords and it would be far better to acknowledge that common ground and to work towards exposing the landlords who are either ignorant or criminal. In Wales they are having it all ways as landlords soon will all be licensed, accredited and registered and still there will be licensing of areas. (Same word - confusing I know)
Mandy Thomson
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Sign Up15:20 PM, 6th July 2014, About 10 years ago
It occurs to me that if we want to make it difficult for criminal landlords to let property, we need to begin at the source - how are these people managing to find tenants/licensees?
I'm sure a lot of it is word of mouth, through the grapevine, but this is limited as it depends on friends of friends always knowing of someone who needs somewhere to rent. Therefore, they must also be using advertising websites, ads in local papers, and the traditional newsagents' windows. While no doubt they most likely also use specialist letting sites, these are expensive and the ad needs to be of a good standard with quality photos for it to stand out. No doubt they sometimes use letting agents - the kind who are cheap and unregulated, but because of the expense and the degree of professionalism necessary, I doubt many rogue landlords use any kind of specialist letting service.
While no regulation can stop word of mouth advertising, could legislation not be passed to regulate the advertising of living accommodation, so that it can only be advertised through legally approved letting agents (both online and off), and before the property is put on the rental market, both the property and the potential landlord must satisfy minimal legal standards?
Something else the current licensing system is also missing is landlords who let part properties who would not be subject to HMO regulations, namely lodger landlords.
Most illegally rented accommodation isn't self contained and tenants and lodgers who have no choice but to rent from rogue landlords normally can't afford to rent a whole flat or house, so any kind of regulatory measures most take ALL types of residential landlord into account.
John Daley
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Sign Up17:07 PM, 10th July 2014, About 10 years ago
Hi,
This is a far more measured debate than usual when Licensing is mentioned, let's keep it up.
The points on linking ASB to Selective licensing are in part fair ones. The data is not collected for the purpose of regulating landlords, it is to measure the various types of ASB incidence so Police and Councils etc can be held to account if the number of incidents go up.
Now linking ASB to the PRS is not straightforward, because although the data collected for ASB is locational, in that an address or street is recorded, the tenure of the property where the incident occurs is not, so a direct link cannot be proved unquestionably.
But if say 75% of the properties in the street are PRS and the street has a high density of ASB incidents then we can expect there to be a link unless there is another factor, a football stadium or cluster of nightclubs.
I went to a meeting recently where the NLA rep suggested that he could prove that there was a link between the incidence of ASB and the density of trees in the area. Statistically you might be able to make that link and I did think it an amusing point. However trees don't fly tip, have noisy parties or call the Police much so the link is not actually correct in real life.
We do know that higher density of PRS (and social) occupation increases ASB because the profile of occupants indicates that the behaviour of renters in general will generate more ASB than owner occupiers. So there is a link but it cannot be quantified absolutely.
The Council however can act on what it thinks is unreasonable ASB and the legislation sets no actual test to pass. So although you, as a landlord, might think selective licensing is unfair or unreasonable, your neighbour the owner occupier or a PRS tenant might agree that the ASB is unacceptable and support licensing. The Council is obliged to balance all the views when considering the proposals for licensing.
As the current legislation stands licensing is one part of a wide range of powers. Councils might think that something needs to be changed but they have to work with what tools they have.
So it is fairer to say licensing is an existing power not a new one, it is just that there are more proposals going through at present than before. It has caught the sector's attention recently. We have after all had mandatory licensing for something like 8 years and the boundary between mandatory, additional and selective is a fairly arbitrary one.
I know that not all these proposals are politically driven, there is no 'profit' element (Hemming) and for some Councils the licensing proposals will allow reasonable levels of regulation to continue after budgets are significantly cut by central government.
It may seem unfair but food places, betting shops, pubs all have licenses paid for by the licenseholder, should the provision of homes for people be any different ?
David Lawrenson
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Sign Up9:14 AM, 11th July 2014, About 10 years ago
Reply to the comment left by "John Daley" at "10/07/2014 - 17:07":
But what is wrong John, was made in my first post here ....
that because the councils have no real idea how big the private rented sector (PRS) is, they cannot therefore use antisocial behaviour I(ASB) incidence figures to justify implementing a licensing programme.....there is no valid stats to show that ASB is higher in the PRS, so their statistical base is flawed.
John Daley
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Sign Up11:38 AM, 11th July 2014, About 10 years ago
Reply to the comment left by "David Lawrenson" at "11/07/2014 - 09:14":
Hi David,
This is not about absolute unachallengeable data, there is no such thing in the PRS or ASB. That being the case the parties have to draw conclusions from the data that is available.
Councils can make reasonable and supportable assumptions about the size of the PRS in their areas. Census data, LHA Claims, leaseholder addresses go together to give a good picture of what is where. However you are right and there is no way to identify all the PRS properties in any area. But there is also no duty to do so.
Likewise when PRS density and ASB incidence are overlaid then reasonable conclusions can be drawn. These are not absolute because it is not possible to have that kind of data but it is reasonable to use this information in this way for the purposes of the licensing legislation.
If the legislation set a particular test then both sides would have a line in the sand to achieve one way or the other. However it's not like that and like a lot of legislation this is based on an evidence standard that is subject to interpretation.
I have to go back to the fact that the pubic sees that the Councils basic duty is try to take action to resolve the problems on their turf.
In London and a few other places the HMO and low end rental markets are clearly deteriorating from a public health viewpoint. This just can't be left because landlords don't like being regulated more actively. The opposition to licensing is playing into the hands of the real rogues and villians who are also undercutting and ruining the reputations of good landlords.
It is however the duty of Councils to try to draft a licensing proposal that addresses the problem without just going for a shotgun approach. Understanding both sides of the argument and drafting accordingly will cause dissatisfaction for both the pro and anti camps but a balance of everone's interest can be achieved and that is the solution to aim for.
We don't have a silver bullets and any legislation coming in the next few years is likely to push hard against the landlords basic interests. I have seen rent controls and universal registration / licensing rise up both parties agendas in the last year. Not a solution at all because rents are a supply problem not an effect of any landlord actions.
My personal view is that the RLA / NLA should recognise the way the wind is blowing and find a way to work with Councils to shape licensing so that it addresses the real problems without being a bludgeon.
Monty Bodkin
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Sign Up11:56 AM, 11th July 2014, About 10 years ago
John,
"In London and a few other places the HMO and low end rental markets are clearly deteriorating from a public health viewpoint. This just can’t be left because landlords don’t like being regulated more actively."
HMO's are already licensed, if that is where the problem area is, then licensing clearly isn't working or it specifically needs improving.
Low end rentals are, in the main, paid for by housing benefit. If that is the problem area, then specifically target that. Councils already know who the recipients and properties of that are.
The 'shotgun' approach (nice phrase!) is clearly incorrect, it should be specifically targeted at the problem areas.
"The opposition to licensing is playing into the hands of the real rogues and villains who are also undercutting and ruining the reputations of good landlords."
On the contrary, licensing plays into the hands of rogues and villains as they don't register anyway, it pushes rents up and creates a sub market for them to exploit.
John Daley
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Sign Up12:18 PM, 11th July 2014, About 10 years ago
Reply to the comment left by "Monty Bodkin" at "11/07/2014 - 11:56":
Hi Monty,
Only large HMO's are currently licensed, there is a growing problem of family letting being converted and subdivided into small HMO's often without building control or planning. The overcrowding, poor condition and management are getting much worse.
The LA knows who the HB goes to but unless the resident raises an issue then there is no cause of action. Bad landlords try to avoid attention and prevent complaints.
To address your last point the strength of licensing is that over time the LA gathers a far better picture of the market and who is operating. The number of unlicensed properties will reduce, particularly if the LA is active in enforcing the scheme.
Most of the schemes I have seen are a pound or two a week, certainly in London that's not really relevant when the cheapest rooms are at least £100 weekly.
Likewise the argument that people will take their investments elswhere, well what rational landlord will spend thousands to buy a property somewhere else to avoid a charge of less than £150 a year
A lot of the bad landlords will have 'previous' with some part of the LA and therefore recieve early attention with a visit to enquire why they have 'forgotten' to license. The early prosecutions for failing to license will be a clear deterrent particularly if the fines are stinging.
It all about reducing the number substandard lettings and increasing the compliance with the existing legislation.
Mandy Thomson
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Sign Up12:32 PM, 11th July 2014, About 10 years ago
I agree with John Daley that the PRS does need to be more organised - there could at the very least be data available that identifies ALL privately rented property, in whatever form. There is also a need for landlords to be better informed. However, rogue landlords need to be tackled at the grass roots level - they will never comply with licensing or registration schemes, are unlikely to use accredited letting agents, and their tenants and licensees are likely to be either ignorant of their rights and where to get help, and/or, most likely, in a position where they can't access help or alternative accommodation anyway.
However, I also agree with Monty Bodkin, David Lawrence et al - HMOs (for example) are already licensed (or should be) - why aren't these specifically being targeted where there's a problem (problem HMOs are quite visible in local communities)? The local council where I live, Harrow, recently carried out a one day blitz to route out various offences, during which they discovered several HMOs that had breached their licences - much more effective than simply introducing mandatory borough wide PRS licensing.
Local authorities such as Croydon aren't out to target rogue landlords - they're out to get ordinary landlords whose rental properties might not be 100% perfect (what property is, especially older ones?) or who might have unknowingly violated a regulation.
sharon underwood
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Sign Up12:34 PM, 11th July 2014, About 10 years ago
Reply to the comment left by "Mandy Thomson" at "27/06/2014 - 13:16":
Hi Mandy not sure if you have read any of my post re council intimidation?? There is a guy called Ian on there thinking of becoming HMO the info on here so I will direct him to your topic, Just want to say good luck
Regards
sharon underwood
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Sign Up12:35 PM, 11th July 2014, About 10 years ago
Reply to the comment left by "Mandy Thomson" at "27/06/2014 - 13:16":
Hi Mandy not sure if you have read any of my post re council intimidation?? There is a guy called Ian on there thinking of becoming HMO the info on here so I will direct him to your topic, Just want to say good luck
Regards