Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
John Daley
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Sign Up12:53 PM, 1st July 2014, About 11 years ago
Anyone who is in the least aware will be able to see that the PRS is about to enter a period when regulation and intervention from Government is going to increase.
DCLG and all the political parties are all thinking about this. In London and several other urban areas the market is now so broken and demand so outstrips supply that landlords can offer anything in the expectation that someone will pay a substantial rent to occupy it.
In addition a lot of vulnerable people are in the PRS who might in the past have been in social housing. There are also more people raising families in lettings than before.
If a quarter of Londoners are now PRS tenants then the issue of standards and management in the PRS will have a profile it did not have before. In some ways the sector is about to become the victim of it's own success.
I can assure you that there is a substantial problem with the conduct of some landlords and the problems are getting worse as more properties are cut down into HMO's across all the Boroughs. There is a real and increasing public health issue in London.
Licensing is not a silver bullet, however the Scheme in Newham is having a number of positive benefits and it is, across the board, improving standards.
I would not expect landlords to welcome licensing but you must accept that the sector does not regulate itself in any way. I think a substantial number of landlords would like the unfair competition to be reduced and licensing can help with that.
The Hemmings v Westminster ruling is clearly in the public domain now and all these hackneyed comments about cash cows and empire building just illustrate weak thinking and political prejudice.
Local Authorities are facing substantial budget cuts imposed by Government and for the functions of the environmental health and trading standards teams to continue even as they are now then new funding must be found.
It is up to the Councils to draft a sensible and well thought out scheme for licensing and copying the Newham scheme is not the answer, its just lazy. Each LA needs to analyse it's own PRS problem and write a scheme to address that specifically.
The fees are only a few pounds a week and even if they are passed on to residents all tenant groups still support licensing strongly. LA's must take both sides into account and take a view on the community in general.
philip allen
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Sign Up13:10 PM, 1st July 2014, About 11 years ago
So use current legislation to weed out the 'bad' landlords and leave the rest of us to continue the excellent service we always have done.
Islington are piloting their licensing scheme and have 'checked' a number of properties, a proportion of which require improvements. As they've already 'checked' them they well know the landlords to address. No need to waste time, effort and money on chasing those who realise that their tenants are their customers and, therefore, the lifeblood of their business.
As with everything where money changes hand local and central government want a slice of the pie. We ARE seen as 'cash cows' despite your protestations.
As you rightly point out it's the councils that are displaying 'weak thinking' and it matters not what colour rosettes the councillors display on their lapels. Politics is not the issue here.
Mandy Thomson
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Sign Up13:36 PM, 1st July 2014, About 11 years ago
Reply to the comment left by "John Daley" at "01/07/2014 - 12:53":
Good comment, John and I largely agree with everything you say - I personally believe in a national landlord registration scheme, possibly a national licensing scheme (after all, we have a compulsory land registry and we have credit data collected on us all the time) but only if it's applied fairly and evenhandedly. I also think landlord's knowledge and awareness should be increased and encouraged, or they should be compelled to use a reputable management agency if they lack the knowledge or availability to self manage.
Having said that, though, while I believe some local authorities have introduced licensing for the right reasons and applied it fairly, others have not.
I am not privy to the motivations of the new Croydon Council, but given the proposed blanket application, and the possible landlord fees involved (some sources are quoting £1000 per property!) I'm afraid I'm forced to believe that this is simply a stealth tax against landlords.
Don't forget, the government have made significant funding available for local authorities to bid for to deal with rogue landlords, "We have provided over £4m to a number of local authorities who bid for funds to help them tackle acute and complex problems with the small minority of rogue landlords in their area. This money will be used to build on the Government’s ongoing success in tackling ‘beds in sheds’. Backed by £2.6 million government funding,this initiative has resulted in the discovery of more than 900 illegally rented outbuildings and overcrowded homes since 2011. Action is now being taken against the owners"
> Source: "Review of Property Conditions in the Private Rented Sector" https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/283979/Review_of_Property_Conditions_in_the_Private_Rented_Sector__2_.pdf
John Daley
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Sign Up14:16 PM, 1st July 2014, About 11 years ago
Hi Mandy,
The funding the Goverment has made available is useful but it has been awarded to a small number of Councils. In the national picture it is not measurable.
Croydons existing additional licensing scheme fee structure is based on a charge per room for HMO's so I'd be inclined to assume the selective scheme might be the same. This seems a fair way to calculate fees, ie based on the income generation of the property.
Monty Bodkin
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Sign Up14:31 PM, 1st July 2014, About 11 years ago
Hello John,
Glad you mentioned Newham.
"the Scheme in Newham is having a number of positive benefits and it is, across the board, improving standards."
Can you name one?
A specific, quantifiable, positive benefit, not a wishy-washy "building good relations", "establishing communications", "raising standards" etc council speak 'benefit'.
If there had been any positive benefits whatsoever, I'm sure Sir Robin Wales would have been trumpeting it from the rooftops.
Since it was introduced, around 32,500 license applications have been received for the 40,000+ rental properties in Newham.
Leaving around 10,000 unlicensed properties.
Where do you think the rogue landlords are?
How much time, effort and resources is spent chasing the rogue landlords?
How much time, effort and resources is spent administering good landlords?
Not forgetting Newham had over a million £'s of DCLG funding for this as well as huge revenue from the scheme, on top of their normal budget.
As it stands, Out of 10,000+ unlicensed properties there have been just 134 landlord prosecutions (up to the start of this year)
-Which could probably have been carried out using existing legislation anyway.
How many good landlords have left Newham or avoided investing there because of this?
How many rogue landlords have stepped in to take their place?
For improving the lives of Newham residents, it has been an abject failure.
For revenue raising and council empire building, it has been a blinding success.
Mandy Thomson
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Sign Up14:43 PM, 1st July 2014, About 11 years ago
Reply to the comment left by "Monty Bodkin" at "01/07/2014 - 14:31":
Very well put, Monty.
I would seriously consider selling up and moving my rental business to another borough except it would seriously inconvenience my tenants (assuming they would be prepared to move to another borough) and even if I was selling one rental property to replace it with another of same value I would still have to pay CGT (capital gains tax).
david dahill
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Sign Up15:34 PM, 3rd July 2014, About 11 years ago
Finally Landlords have been recognised as the superbeings we all are!
I can use my mind control powers to prevent my tenants parking incorrectly, having loud parties and being difficult. I can use my powers of supersight to see into every house I own and root out undesirables using telekinesis. I dont know how the council found out , but the truth is now out there! No need to pretend anymore that we need better court processes to manage our businesses.....
Hull council (where I had a medium portfolio) introduced licensing in some areas which basically consisted of writing them a cheque, with no further action required or taken. A friend of mine has been licensed for two years (two cheques) and is yet to recieve a licence! Its simply a moneymaking procedure with them. Also note that Hull council themselves fail to maintain their own decent homes standards on their own stock
I also rent out houses in Croydon (where I plan to increase my portfolio) and dread the Labour councils input into my business.
Wanted to sign the petition - couldnt use the link- not a IT superbeing.
Mandy Thomson
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Sign Up16:41 PM, 3rd July 2014, About 11 years ago
Great stuff, David - or is it - SUPERLANDLORD!! When recently I tried out my powers of witchcraft on one of my flats, I only managed to zap a fusebox and flood the downstairs neighbour... I think I might also have inadvertently summoned a load of demons...
If we did possess such powers, I think we know exactly where we would be using them... Anyone out there got any knowledge of voodoo??
David Lawrenson
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Sign Up17:15 PM, 3rd July 2014, About 11 years ago
Reply to the comment left by "John Daley" at "01/07/2014 - 12:53":
Some good comments there. One thing I take issue with Newham is the data on antisocial behaviour in the private rented sector in Newham ever being higher than other sectors.
See my blog for more about when I challenged a Newham Council executive on the figures at a Chartered Inst of Housing event where I spoke earlier this year:
http://www.lettingfocus.com/blogs/index.php/2014/01/newham-antisocial-behaviour-and-private-landlords/
I would also like to see someone explain why Newham got a quarter of the extra govt cash allocated for the whole of the UK less than year ago to root out rogue landlords. If the scheme was such a success as claimed, why did they need a quarter of the money for the whole UK? Certainly very odd.
The reality is that Newham has achieved some success by sharpening up its act and using the powers it already had available, as well as working in concert with other agencies. It has little to do with the licensing scheme.
One thing I will agree on Newham is that the penalties imposed on criminal landlords are nowhere near sufficient and the local auths should be able to keep more of the cash from fines on criminal landlords and their activities.
David Lawrenson
Mandy Thomson
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Sign Up18:46 PM, 3rd July 2014, About 11 years ago
Reply to the comment left by "David Lawrenson" at "03/07/2014 - 17:15":
I'd be very interested to know what Eric Pickles makes of the "data" supporting the "evidence" that anti social behaviour is correlated with privately rented property, and Newham withholding that analysis from you when you requested it...
Having said that though, the Local Government Association (LGA) is pushing for licensing without having to "prove" any association with any social or housing problems, and there is a general election next year...