Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (âOur Siteâ) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
âAccountâ |
means an account required to access and/or use certain areas and features of Our Site; |
âCookieâ |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
âCookie Lawâ |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
âpersonal dataâ |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 â the General Data Protection Regulation (âGDPRâ); and |
âWe/Us/Ourâ |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten â i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UKâs supervisory authority, the Information Commissionerâs Office.
- For further information about your rights, please contact the Information Commissionerâs Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (âthe EEAâ) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be âstrictly necessaryâ. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browserâs settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mandy Thomson
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Sign Up16:59 PM, 27th August 2014, About 10 years ago
Reply to the comment left by "David Lawrenson" at "27/08/2014 - 16:51":
Thanks, David - it just means I won't have to go next week, as opposed to not having to go tomorrow! đ
David Lawrenson
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Sign Up17:10 PM, 27th August 2014, About 10 years ago
Reply to the comment left by "Mandy Thomson" at "27/08/2014 - 16:54":
Yes, it is not just at the Guardian, also the Telegraph comments.
Would not go there with my LF hat on.
For many people, we are responsible for the housing crisis.
It is mostly private landlords fault, not far eastern investors gobbling up most of the new build in London, nor that of the bulging population, nor the lack of a coherent house building strategy, nor the selling off of council housing stock, by users of the "F" word. ... that is the "Frit" F word, not the other one, you understand.
David Lawrenson
LettingFocus
Mandy Thomson
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Sign Up17:25 PM, 27th August 2014, About 10 years ago
Reply to the comment left by "David Lawrenson" at "27/08/2014 - 17:10":
Yes, most people are not interested in looking fully into these issues, just hanging blame on the obvious scapegoats. This then makes for ready vote winners for the kind of politicians (at national and local level) who want to get elected, regardless of whether their policies are likely to work or not.
Mark Crampton Smith
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Sign Up12:25 PM, 28th August 2014, About 10 years ago
If anyone has property in Oxford....... or indeed if you feel that you could assist OCC in their consultation.......
http://consultation.oxford.gov.uk/consult.ti/Standardsinhmos/consultationHome
Recent RPT cases may have triggered this review of standards?
John Daley
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Sign Up12:24 PM, 4th September 2014, About 10 years ago
Reply to the comment left by "David Lawrenson" at "27/08/2014 - 16:14":
David,
I have to say that your statement about the cancellation of the meeting at Southwark is just simply untrue.
We postponed the meeting because the consultation paper is not yet approved internally. NLA are fully aware of the circumstances of this and what we are proposing to do. We can't have a meeting until we have a paper to discuss.
chris wright
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Sign Up12:38 PM, 4th September 2014, About 10 years ago
the whole statement is untrue or ?
Mandy Thomson
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Sign Up6:52 AM, 23rd September 2014, About 10 years ago
As my mother is currently ill and was unexpectedly hospitalised last Tuesday night, I have been out of the loop and managed to miss Croydon Council's publication of its "Selective" Licensing Survey last Wednesday: https://www.snapsurveys.com/wh/s.asp?k=140966799889. The deadline is 17 October.
Further information on the proposed scheme can be found here http://www.m-e-l.co.uk/media/13124/selective%20licensing%20leaflet%20croydon%20v2.pdf. The proposed fee is ÂŁ1000 per property (see third page of leaflet); this is the highest fee I have so far heard of - even Newham charge only half that!
Mandy Thomson
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Sign Up7:10 AM, 23rd September 2014, About 10 years ago
I'd also like to remind anyone interested that the NLA are hosting a meeting about Croydon's proposed scheme in Croydon on Thursday 25 September â opens 6:30pm for registration, meeting from 7:00 â 8:30pm at Imperial Conference and Banqueting Centre, Hampton by Hilton Croydon, 29/30 Dingwall Road, Croydon CR0 2NB.
Representatives from Croydon Council have been invited, but have so far failed to respond...
Mandy Thomson
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Sign Up14:46 PM, 7th October 2014, About 10 years ago
Reply to the comment left by "Mandy Thomson" at "23/09/2014 - 07:10":
The Croydon Advertiser published accurate minutes of the meeting mentioned above that was hosted by the NLA and Gavin Barwell, MP for Croydon Central http://www.croydonadvertiser.co.uk/Landlords-rail-Croydon-Council-s-unjust-licence/story-23005748-detail/story.html
In addition, the NLA have just published their "Response to Croydon Council proposal for Selective Licensing": http://i.emlfiles4.com/cmpdoc/8/4/3/1/files/241567_croydon-council-proposal-for-selective-licensing.pdf?dm_i=11G,2V7XN,CADIQD,ADZEH,1
Mandy Thomson
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Sign Up13:15 PM, 17th October 2014, About 10 years ago
Today is the deadline for the landlord consultation. I have therefore sent the below email to members of the council cabinet detailed in Gavin Barwell's publication that I've copied in my earlier post:
'I've no doubt that you've heard all the general arguments both for and against mandatory selective landlord licensing so I'd like instead to demonstrate to you the direct impact that this will have on ordinary people, both landlords and tenants, on average and below average incomes, who live in the borough or who may not live there but still provide much needed homes for the borough.
Despite the image of landlords being wealthy fat cats, or at least comfortably off people, most landlords in fact own no more than one or two rental properties, and according to NLA figures published in September, 27% of these landlords are either just about breaking even or even struggling. In the same article, Carolyn Uphill, the NLA Chairman, says:
âThese findings point to a significant number of landlords who struggle to make ends meet, and show that for many, being a landlord isnât just about watching rent money roll in.â
This is certainly true of both me and at least three other landlords I know who let properties in Croydon.
Since letting my former home 4 years ago, I have had to pay maintenance costs of more ÂŁ5000, and currently face maintenance charges in excess of ÂŁ1400. I have also twice fallen prey to unscrupulous builders, and most of my current costs will be incurred in putting right their shoddy workmanship.
Although my rental property is my former home, I wasnât an âaccidentalâ landlord, simply letting because I couldnât sell, as I had wanted to become a landlord for some time. In order to meet my maintenance costs, I lived for a year as lodger after I moved out and rented to tenants.
Despite the fact I operate to very tight margins, my tenants can always reach me any time by email, phone or text and I respond promptly to all maintenance issues. Where possible, I ensure the issue is put right on the day. For example, earlier this year my tenant contacted me because the shower fuse had blown. This was totally unexpected, not least because Iâd paid a reputable Trustmark rated electrical firm to replace the consumer unit just over a year before, and therefore hadnât budgeted for it. Nevertheless, I borrowed the money from my father, and the electrician replaced the consumer unit that same day. I subsequently took out a home maintenance insurance policy to cover the majority of such costs in future.
At least one other Croydon landlord I know is in a similar position, and told me that she once had to borrow money to make an essential train journey because high maintenance costs had left her out of pocket.
Yet another landlord I met at a recent Croydon landlord networking event told me she did a cleaning job to supplement her rental income. The event was held just before the Croydon landlord licensing scheme was first announced. I found it odd that no representatives from Croydon Council were there, as councils usually attend these.
Most Croydon landlords will undoubtedly be forced to put up rents to recover the licensing fee, but this will be the knock on effect that will have the least impact on tenants.
Tenantsâ quality of life is likely to be affected by landlords simply not having available cash to carry out maintenance work, should licensing go ahead. It is obvious that a large proportion of landlords will struggle to pay the ÂŁ1000 upfront license fee, and this will no doubt have to be taken from maintenance budgets. Remortgaging as an option to replenish sinking funds, refurbish properties and add to property portfolios is not as widely available as in the past, and with recently announced Bank of England proposals, is likely to become even less so. This is true even for some landlords with large portfolios.
Many Croydon landlords will sell and transfer their BTL business to other boroughs or simply stop letting out their properties. As a large proportion of PRS properties are landlordâs former homes, they will be subject to little or no capital gains tax (CGT) if sold. I intend to sell my Croydon rental property (my former home) and replace it with another BTL property in Sutton or Bromley. A number of landlords I met at the recent meeting hosted by Gavin Barwell and Gavin Dick (that again, no Croydon Council representatives attended) are also going to do this. Where rental properties are subject to CGT, there are ways around this, for example by setting up a special purpose vehicle (SPV).
Therefore, if licensing goes ahead, certainly in its current proposed format, as well unnecessarily alienating good landlords the borough needs, Croydon will lose a lot of much needed affordable housing for ordinary people on average incomes, and the quality of remaining private housing will decline. The NLA have estimated that BTL landlords put more than ÂŁ20bn into UK homes, and according to the Office of National Statistics, the 2013 census showed 4.2 million households in the private rented sector, compared to 4.1 million who rent from social landlords. I have no doubt that Croydon is no exception to this nationwide trend.
This will mean much less PRS housing choice in the borough, with only luxury housing for high income tenants (where increased licensing costs can be absorbed), single room lets in peopleâs homes and substandard accommodation let under the radar by rogue landlords (who will doubtless ignore licensing rules) to the poor and desperate remaining unimpacted. This will naturally mean more people turning to the Council for already scarce social housing.'
Mandy Thomson