Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mandy Thomson
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Sign Up10:06 AM, 25th November 2014, About 10 years ago
Reply to the comment left by "Joe Bloggs" at "25/11/2014 - 09:36":
My apologies, Joe - I should have read your response more carefully before responding in turn.
I do however believe that Mick's point is valid. He said, "I get this all the time, not on purpose, when the tenants instigate it."
In other words, you start out with a situation that's not ideal but tolerable, then the tenant takes it upon themselves to make it much more overcrowded - WITHOUT informing the landlord - because they're desperate and they know what the landlord's answer will be. Once the additional family members have moved in, it's a fait accompli and there is little that landlord can do straight away.
Mandy Thomson
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Sign Up10:59 AM, 25th November 2014, About 10 years ago
Reply to the comment left by "Jonathan Clarke" at "25/11/2014 - 10:03":
Hi Jonathan
Brilliant post! I'm going off at a tangent a bit but I'm really, really sick to the back teeth (as I'm sure we all are) by the prevailing attitude of a large vocal minority who are quick to blame all the ills of the housing crisis on private landlords. To these people, there is no difference between a decent landlord who offers good quality housing and a slumlord.
Instead of praising people like you who offer decent housing to the disadvantaged, they accuse landlords who take LHA tenants of pocketing tax payer's money, as they see property ownership and being a landlord as abstract concepts that require little or no input or responsibility.
There is a world of difference between a landlord like you who is exploiting (not a dirty word, don't we all "exploit" the needs of others to make a living?) an obvious gap in the market BUT PROVIDES SOMETHING OF REAL LIFE CHANGING VALUE in return, and puts in a massive amount of investment in terms of time, work, money etc and someone who also exploits this same gap, but instead provides substandard bed and breakfast accommodation - often low maintenance as standards in such places are often appalling and easy money as they have contracts with councils and rooms almost always taken.
Steve Masters
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Sign Up11:59 AM, 25th November 2014, About 10 years ago
I had a similar situation in one of my HMO's, first tenants wife joined him from Africa then some time later their 10 year old daughter came over. After other tenants complained of noise and overcrowding I went to see tenant and explained the situation was not ideal for anyone and I would be issuing him a section 21 notice to quit (by this time he past the end of fixed term and into SPT). I explained the whole eviction and council re-housing processes to him and fortunately he was a good person in a bad situation and he continued to pay rent and kept his daughter under control and minimized disruption to other tenants. I was lucky, he was eventually re-housed, but it took months and months.
Neil - Sounds like your tenant may not be as reasonable as mine, so continue with S21 and S8 route but seek professional advise. Go and see your tenant and try and get friendly with her and scratch each other backs. Get her to stop retaliatory tactics in exchange for help getting her re-housed. Presumably your house is a shared one (why else would you be paying all the bills!) so explain the situation to the other tenants and ask their patience.
Remember your tenant is a mother first, tenants second, her prime responsibility is to her children. Although far from ideal you will all have to try and live with it until resolved. These situations are all part of a Landlords lot, it goes with territory. You are still in a far better place than she is!
I don't normally condone jumping the housing queue but when children are involved there are different priorities.
Don't get upset, just get working on it.
Steve Masters
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Sign Up12:23 PM, 25th November 2014, About 10 years ago
Like or not this is going to cost you. You're not going to get all your money back from a single mother of three!
Explain to her that you WILL get her evicted one way or the other. If you go down the S8 rent arrears route she will end up with a CCJ that will destroy her credit rating. Get her to work with you down the S21 or S8 overcrowding route. Get her to agree to get her housing benefit paid direct to you in exchange. If she does not co-operate you will go down the S8 CCJ route.
Hopefully that way you will minimize your losses and your troubles.
Does anyone have experience of getting a S8 overcrowding eviction?
Mick Roberts
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Sign Up16:00 PM, 25th November 2014, About 10 years ago
Joe, no problem. I see it all the time on here, people taking things wrong ‘cause it’s wrote in text & not discussed verbally.
Same as arguments on Facebook, things get took out of context.
Hey Jonathon, I was homeless at 18-19ish & got a job at Butlins, & the room u could touch all the walls if u put both your arms out. That was a palace to me after being homeless.
Same as I mean, I talk my stuff down, give ‘em the realities so things should only get better & some are so so grateful to have ‘something’.
Ha ha brilliant, yes Trafalgar ain’t getting ‘em a house today, but learning from yesterday & today could keep ‘em in a home.
Mandy, I get it quite often, I’ll knock on tenants door & someone asleep on the settee. I’ll say who’s that, she’ll say me sister, cousin, brother etc. He’s homeless. I’ll say is he living here. They say yes. I’ll say let’s get claiming for him then, let’s make it legal, extra £68 a week rent. Is that wrong? He’s living here anyway, putting more wear & tear on house. He’s gonna’ mess her benefits up unless we register him there properly.
Mandy Thomson
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Sign Up16:25 PM, 25th November 2014, About 10 years ago
Reply to the comment left by "Mick Roberts" at "25/11/2014 - 16:00":
Hi Mick
You said, "Is that wrong? " I'd say it's the wider issue that's wrong - the housing crisis. Unless you're some kind of millionaire philanthroper, with money to burn (and even if you were, if you didn't cover your costs, you wouldn't be for long..), you're doing everything you can to help these people.
Is it wrong that people - families with children and women escaping violence -should be put in filthy, vermin infested bed and breakfast accommodation unfit for purpose with a load of criminals and drug addicts? Is it wrong that others (I'm not saying ALL bed and breakfast owners, I'm sure plenty make an effort with very difficult people to deal with) make easy money out of these people's misery?
Neil Cooper
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Sign Up18:29 PM, 25th November 2014, About 10 years ago
hi guys thankyou for all the replies, i just spoke with T today and she has asked me to write her a letter confirming her situation, which she wants to take to the council...any advice on how to word it, the tone of the letter? i wrote the following
Dear Ms.....,
I note you have an extra two other individuals staying in your room. You informed us they were your daughters and have come to live with you on a permanent basis.. It is unacceptable to have 4 people sharing one room, 3 of them being children. I am concerned about my responsibilities, and doubtful that a room of this size could accommodate the equivalent of 4 people.
I am afraid I can not provide extra room for these people. My agreement with you is for one room, for you and your son, I advise you to go to the council and ask them to re-house you with suitable accommodation or help find a place for these girls to live.
I have already served you a section 21 notice for rent arrears, which now total 7 weeks
If you want to talk contact me on .....................
Yours sincerely
Michael Barnes
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Sign Up19:59 PM, 25th November 2014, About 10 years ago
Reply to the comment left by "Neil Cooper" at "25/11/2014 - 18:29":
You might want to point out that the law does not allow more than two people to live in a single room (Housing Act 1985 Part X). She may also be committing an offence under section 327 of that Act.
Steve Masters
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Sign Up12:28 PM, 26th November 2014, About 10 years ago
Reply to the comment left by "Neil Cooper" at "25/11/2014 - 18:29":
Rent arrears are not relevant to a Section 21 Notice, you don't have to give a reason for serving it but I would say to the council it was because of overcrowding. Stress it from the tenants hardship point of view, because the Council will not be bothered by the landlords hardship.
Now that your tenant is coming round to seeing you as an ally don't forget to get housing benefit paid direct to you and get her to stop and withdraw those retaliatory claims against you. And tell her to keep arrears under 2 months or you will serve section 8 resulting in eviction AND CCJ.
Seek professional advise, especially if those retaliatory claims could still come back and bite you.
Dr Rosalind Beck
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Sign Up9:23 AM, 29th November 2014, About 10 years ago
Hi Neil. Have you followed Sally T's important advice to ring up the council and get any Local Housing Allowance paid directly to you? This is very important and could considerably minimise your financial losses.
I wouldn't worry about getting into trouble as it is clear that this whole thing is not of your making and you are doing what you can to change it.
Also (and I always say this when tenants' issues become major stressful issues for us), you need to look after yourself psychologically and emotionally (don't laugh). You don't want to get ill from these things. I use certain helpful phrases like: 'Look at every so-called disaster and ask the question: 'In five years' time will this matter?' And: 'However good or bad a situation is, it will change.' And: 'Take a deep breath; it calms the mind.' Enjoy your Saturday. Get out and get some of that lovely fresh air in. Go out for a cappuccino. etc.