Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jonathan Collins
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Sign Up9:34 AM, 11th January 2014, About 11 years ago
Reply to the comment left by "Vanessa Warwick" at "11/01/2014 - 08:31":
Hi Vanessa,
I may not have phrased my question clearly. I was querying your statement:
"As for investors clubbing together to pool resources for BTL, I am afraid that that falls under new FCA regulations and it is illegal to even talk about such a scheme in the open market place, including on-line.".
Are you saying that any person with experience of property investment is now legally precluded from offering to invest in property on behalf of "hands off" investors unless they have a specific qualification?
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Sign Up9:46 AM, 11th January 2014, About 11 years ago
Yes, that is exactly what I am saying.
All investors you present any JV offering to have to be pre-qualified by you as being suitable to hear about your offering. You have to keep a record of your screening of them to prove that you ascertained their suitability.
If you read the thread on Property Tribes that I linked to, you will understand the far reaching implications of this for anyone making any kind of offering.
Mark Alexander - Founder of Property118
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Sign Up12:55 PM, 11th January 2014, About 11 years ago
Reply to the comment left by "Vanessa Warwick" at "11/01/2014 - 08:31":
Hi Vanessa
I am confused by your statements.
You say the person loaning the money to a peer to peer platform does not make any profits but surely interest is profit?
Gioven that many people lending money to a peer to peer platform might be financing just one loan I fail to see how this is not a collective investment.
I have to admit to not having read the PS 13/3 regulations yet as these things tend to be about as interesting as reading 2000 pages of a 1970's wifi manual. Before I dig into the detail I am trying to gain some perspective of how my landlord peers have interpreted the effects on the PRS. My conclusion so far is that there appears to be mass confusion and a fair dose of hysteria which may or may not be justified.
.
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Sign Up13:17 PM, 11th January 2014, About 11 years ago
Mark,
With respect, its not my job to provide interpretation of the new regulations.
A loan is repayable whether a project is a success or not. A loan is not a collective investment scheme where the return is determined by the success of the project and the loan will not be repaid if the project is a failure.
The thread on PT is very clear about what falls under the new regulations and loans do not. (Although anyone loaning money must have a CCL and present their offering within strict guidelines so that the consumer is clear of the loan terms).
I can clarify your point about the effect on the PRS.
There is NONE whatsoever.
However, there is on the "wealth creation" industry (an entirely separate and non-related industry) because property gurus and experts have been advertising for JV's where there is a share of the profit for the person who loaned the money.
This now falls under the new regulation unless the guru is FCA regulated and has proven processes in place to prove that he has not pitched to what are termed "unsophisticated" investors.
This puts a full stop under sending out emails to databases asking to borrow money for a JV with a share of the profit, offering to loan money to others with a profit share, promoting a JV on a project where financial input is needed, or to post such offerings on-line without knowing if the person reading the message is "qualified" or deemed suitable to receive the proposition.
Unregulated persons looking to JV will have to do it on a much more personal and face to face level, but be aware that the customer might well use the new regulations against them if it does not work deliver the promised returns.
As John Corey on PT says:
PS 13/3 could be a 'get out of jail free' card for any passive investor. If the cash investor is unhappy with a deal they just need to whisper that they are considering a call to the FCA. Talk about leverage if you want your money back.
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Sign Up13:29 PM, 11th January 2014, About 11 years ago
P.S.
To anyone reading this, please do your own due diligence and make your own mind up about the regulations. Do not use my information as I am only giving broad strokes and it is only my opinion from my own research and understanding.
Frazer Fearnhead
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Sign Up11:59 AM, 12th January 2014, About 11 years ago
Reply to the comment left by "Mark Alexander" at "08/01/2014 - 23:04":
Hi Mark
For the record we have taken legal advice and have been advised by our corporate lawyers that we are not affected by the new FCA regulations. So for the forseeable future will continue to offer both our 50/50 profit share model and our 7.5% income only model.
Kind regards
Frazer Fearnhead
MD The House Crowd
Phil Ashford
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Sign Up14:12 PM, 12th January 2014, About 11 years ago
Reply to the comment left by "Frazer Fearnhead" at "12/01/2014 - 11:59":
Hello Frazer.
Thank you for the written assurance provided.
Given the rightful uncertainty on this. As a potential client, can you advise how your offer is not required to be FCA regulated?
As a potential investor, I want to ensure my money would not end up on the wrong side of regulation and therefore put my investment at risk?
Have you sought advice from more than one source? Does it include PS13/3 specialists?
Mark Alexander - Founder of Property118
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Sign Up9:49 AM, 13th January 2014, About 11 years ago
Reply to the comment left by "Vanessa Warwick" at "11/01/2014 - 13:17":
Hi Vanessa
Thank you for sharing your research to date. I appreciate this isn't your job but, like me, you do take an interest in what's going on and how it affects our industry. I agree that GRQ wealth creation is very different to being a landlord but sadly their is a dark cross-over point and we both know.
I wonder whether this legislation will become widely known and enforced or whether it will go the way of the estate agency act has done for property sourcers?
Also, ever since October 2004, all secured lending, whether regulated or not, has fallen under the FSA (now FCA) rules of MCOB and hence the rules have incorporated the financial promotions legislation. Therefore, to advertise a loan offering of any kind requires sign off from an FCA regulated business. I agree that a Consumer Credit Licence is required but that;'s only the beginning of it. Therefore, the rules over advertising loan deals have been in place for nearly a decade but the question is, have they been enforced? Is with the property sourcers ignoring the Estate Agency Act, their is no evidence!
It is very clear that there is massive confusion and it will be interesting to see whether the regulators do actually try to do anything to put that right. I can imagine that with the right levels of consumer protection that the market for people investing into peer to peer lending or crowd funded property would be very significant indeed. I also admire the businesses which have built the platform and are ahead of the game in comparison to the large corporates. If it takes off these businesses are likely to get swallowed up by the corporates very quickly but their owners also stand to do very well out of the market consolidation as and when they get acquired.
Good luck to them I say 🙂
.
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Sign Up10:37 AM, 13th January 2014, About 11 years ago
Hi Mark,
Yes, it will be interesting to see how people who flout the laws are dealt with.
The GRQ crowd appear very gung ho about it and carry on regardless.
The biggest concern to them is that, if something goes wrong, the client can go to the FCA and make a complaint ... and then the FCA may well come down on them like a tonne of bricks.
If they are willing to risk that, then that is up to them. The main thing for sites like P118 and PT is to educate consumers on what to look for when choosing an ethical investment company to do business with.
Discussions like this go a long way in supporting that aim.
Mark Alexander - Founder of Property118
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Sign Up12:24 PM, 13th January 2014, About 11 years ago
Reply to the comment left by "Vanessa Warwick" at "13/01/2014 - 10:37":
Hi Vanessa
I agree but the problem is that I remain confused by the new law despite being a bit more up on this sort of thing than most due to my previous financial services based business ventures. On that basis, what chance have others got in respect of understanding it?
I think we both agree that enforcement is the key to this. If/when we see one of these Get Rich Quick guru's dabbling in the PRS taken out by this new legislation that's when we can all begin to become a bit more confident about it.
Another classic example of the ambiguity in legislation is that all mortgage lenders are regulated, even though some of their products (e.g. buy to let) are not. The FCA principles of financial promotions being "clear, fair and not misleading" have been in place for all lenders to follow since October 2004 and yet here we are 10 years later fighting the likes of the West Brom and the FCA not supporting us despite "smoking gun" evidence of breach of these FCA principles and also the principles of "treating customers fairly".
I will celebrate the day we see some enforcement which is relevant to the PRS but I will not be holding my breath!
.