Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Helen
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Sign Up12:20 PM, 25th January 2024, About 10 months ago
Reply to the comment left by Ian Narbeth at 25/01/2024 - 11:31
Thanks Ian. The guarantor was aware as I contacted him and told him after I had agreed to the rent reduction on the understanding that the tenant wasn't going to living in the flat i.e was moving back to parents but he didn't. Moreover the tenant became particularly belligerent from that point on making up spurious complaints, demanding gas emergency engineers attend (when no defect could be found). Complaining about phantom bad smells. Essentially making life as difficult as possible for me, even though he wasn't supposed to be at the flat. So it's a complex and probably untested case. I did agree to the reduction but only on the basis that he would be temporarily vacating the flat, the guarantor was made aware of this at the time.
AP
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Sign Up7:29 AM, 27th January 2024, About 10 months ago
You are undoubtedly in the ‘moral’ right. However I personally don’t think you will automatically win in court. The tenant may have originally intended to move out (or did for a week) then changed their mind & decided to stay. Unless you had a written contract to state when the rent would return to the previous level and under what conditions, then he may only be guilty of being an odious human being.
I reduced the rent on one property to a couple who claimed hardship during the Covid period when I suspect they actually had no change to their financial circumstances. They clearly just tried it on, but I knew if they stopped paying altogether then I’d be in much more trouble with no evictions and court proceedings. So I decided to take a small hit rather than risk a bigger problem.
On the other hand, I had a genuinely lovely couple who did really struggle after losing work, and despite my offer to reduce the rent by 25%, they simply couldn’t even afford that. We agreed to end the tenancy early so they could move out to somewhere cheaper.
LordOf TheManor
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Sign Up12:12 PM, 27th January 2024, About 10 months ago
Hi Helen
Just a few questions....
What was the nature of the employment of this tenant? Was his income likely to have been adversely affected during the pandemic? Was he furloughed?
Also, what were the reasons for taking guarantors for his tenancy?
Quite a few of my tenants who were furloughed actually saved quite a lot of money during the pandemic due to nil transport costs and nowhere to spend disposable income. Your tenant might have been in a similar situation - so don't naturally link the pandemic with financial loss.
All the best with the claim! That's what I would do, but on the claim form, I would refer to this as 'misrepresentation of facts for financial gain' rather than 'fraud'. Magistrates don't like that term in their courts so compile your evidence in support of your case calmly and professionally. Detail your loss as a result of the reduction which you offered in good faith at the time, believing the tenant..... Explain that you subsequently had reason to question the tenant's integrity (over the call outs, etc) and as a result you found the online evidence. You found yourself exploited and wish to be reclaim your losses.
Stay polite and calm, stick to non-accusatory language and rely on the facts to demonstrate your willingness to work with the tenant with the best of intentions at the time. That should be enough for justice to be restored - if the claim against the guarantors doesn't come to anything. Try that first though.
Lord
Helen
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Sign Up12:28 PM, 27th January 2024, About 10 months ago
Reply to the comment left by LordOf TheManor at 27/01/2024 - 12:12
Many thanks that's really helpful advice. The tenant didn't work he was a mature student dependant on his parents, so his income wasn't affected at all. I felt pressurised to agree to the reduction in case he stopped paying at all and all evictions were ceased at the time. What was also extremely stressful was that after I had agreed to the reduction , and when he wasn't suppose to be at the property as the agreement was he was leaving to return to his parents. He made constant spurious complaints which involved expensive tradesman's visits. Thanks again for your advice.
LordOf TheManor
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Sign Up14:38 PM, 27th January 2024, About 9 months ago
Reply to the comment left by Helen Mary Thomson at 27/01/2024 - 12:28
Hi Helen
Well, in that case, his income wasn't affected at all! He would still have been in receipt of his student loan & any bursary (if applicable). None of that changed.
Students (unless they have permanent work alongside their studies & earn enough to support the rent) are not considered to have 'income'. Your claim therefore lies with his guarantors.
Write to them to formally call in the debt based on misrepresentation of facts by the student they sponsored. Politely remind them that they are responsible for the shortfall and they remain signed up to that effect. In your letter, assume that they will pay by saying you look forward to the receipt of £x in 7 days time.
If they don't respond, send a chaser later - saying you had hoped to hear from them by now. No response to that then needs a letter of your intent to pursue via the Courts - give them a final specific date. Say no further correspondence will be entered into beyond that.
Then make a Moneyclaim online and let the civil process take over. That drives the dates for responses from both parties so it's just following postal instructions from then on. It might not come to that... but if it does, post again!
Go for it, Helen.
Lord
Helen
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Sign Up16:29 PM, 27th January 2024, About 9 months ago
Reply to the comment left by LordOf TheManor at 27/01/2024 - 14:38
Thank you so much, that is highly valuable advice. Would you know what the time limitation is for bringing the claim? I googled it and it states six years, but I'd always thought breach of contract was five years. Either way I have still have enough time.
Thanks again.
LordOf TheManor
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Sign Up17:18 PM, 27th January 2024, About 9 months ago
Reply to the comment left by Helen Mary Thomson at 27/01/2024 - 16:29
I'd say 6 years....
With the mess of the pandemic and the backlog that followed, a lot of time has stood still when claims would have gone nowhere in the system. Doing your own 'mopping up' now is the earliest sensible time.
Helen
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Sign Up18:30 PM, 27th January 2024, About 9 months ago
Reply to the comment left by LordOf TheManor at 27/01/2024 - 17:18
Thank you