Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Frederick Morrow-Ahmed
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Sign Up16:42 PM, 13th February 2020, About 5 years ago
Reply to the comment left by LILIA FOUNTAIN at 13/02/2020 - 13:04
Brilliant Lilia! I too decided that letting property is a mugs game and got out of it. And I had been letting in London since 1976. Seen it all.
Michael Barnes
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Sign Up22:56 PM, 16th February 2020, About 5 years ago
Reply to the comment left by at 13/02/2020 - 13:04
False defence is contempt of court, and should be brought to the judge's attention.
Pauline
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Sign Up12:31 PM, 17th February 2020, About 5 years ago
Reply to the comment left by WP at 13/02/2020 - 16:24
Thanks, she is now refusing to let an expert visit the property to assess the cause of the damp although the specialist has told me it is probably condensation...... the saga continues.
Chris @ Possession Friend
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Sign Up21:09 PM, 17th February 2020, About 5 years ago
Reply to the comment left by Pauline at 17/02/2020 - 12:31
You need professional help. e.g. - PossessionFriend.uk
( or if you'd like to pay more, Landlord Action )
Mike
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Sign Up22:41 PM, 17th February 2020, About 5 years ago
Make sure you have a written statement of facts from the damp company expert, that access was denied to them by your tenant, but had you pre-warned your tenant notifying her of your intentions, by giving her at least 24hrs clear written notice, and kept a proof of delivery by means of recorded delivery, allowing a couple of days for letter or notice delivery, giving her date and approximate time slot when the expert was going to turn up, or provided her with their details and phone number, if then your tenant refused entry to the premises to inspect, it would go in your favour, but you need to have that given in writing. A statement of denied access from the specialist company could then be used as evidence in the court that she refused entry unreasonably, thereby preventing you from dealing with the damp/mould issues.
The important thing is did she ever verbally complained to you of any mould issues before e.g. by a phone call? Though you may deny if she did, the court would take her side if she said she did notify you by phone, because by default courts and law always look at landlords as guilty as hell at first sight! That is a sad reality we landlords always face, and get biased judgement based on one sided argument. Assuming you had done nothing wrong, and took appropriate measures, we know many tenants would take an opportunity to defend themselves using false allegations and courts don’t ask them for solid evidence.
But you may not be able to deny if she actually did phone you as records would be available on phone bills, for her to prove, even though that phone call may not be related to that damp.
The other thing is, when was the last time you actually conducted any inspection of the property? You will most probably be asked this question in a court, so how do you know that this condition was not present when you last inspected the property, but is a recent condition, but if you did not carry out any inspection for over 6 months, then she could claim it to be there for a while and you did nothing. remember the courts are biased, you may challenge her argument but the court would still side with her.
It is essential that such visits are conducted regularly especially during cold spells and wet weather, when damp is most likely to take a hold, dates and times of such inspections should all be documented, with your evidence of written notice to inspect the property, don't rely on just verbal agreeing, because tenant could deny, either use text messaging or emails but better still written notice with proof of posting retained, and take pictures with a camera with date stamp, don't rely on date stamp of file information as transferring files can often change dates when files were accessed or stored or transferred from one media to another, best to buy a dedicated camera with a date on the print. Voice recordings are also recommended as you inspect, as you speak into it describing the state of the place and you discussing any issues with your tenants.
You need to be honest with yourself; if you need proper advice, because suppose she did phone you about the damp or mould and you did nothing to address it, say you just slept on it, hoping for the mould to go away on its own, she then stopped paying you rent, hence you started eviction proceedings, instead of addressing the problem. Having used Section 8 eviction process, on grounds of rent arrears, Ground 8, which is 2 months in rent arrears, which allows her to challenge your eviction notice, and she can come up with any damn excuse, yes many of us learn hard way.
I would now give her a written Notice of inspection by you and your expert, give her plenty of notice say 7 days, and arrange to meet with the expert at the premises, giving a time slot, or a specific time, when you are there record all the conversation, and take a video if necessary, you could then argue in the court that she prevented you taking remedial action not only now but also before, but you do not have the evidence as you did not expect her to deny you access, so this time you have gathered your evidence.
Trouble is the Court may not grant her eviction as it may allow you to enter and take remedial action as well as for her to start paying rent again once the problem has been remedied, this means any rent she did not pay whilst the house was not in a liveable condition, you would have lost a little fortune here, plus the court fees. Sad reality of renting.
Hopefully you won’t have to pay as much tax on your rental income you did not get, plus all the expenses you incurred in repairs and expert advice and the lawyers fees etc. That is the plus side to it.
(Sorry most of it is from my own head based on my own experiences, may not necessarily be the right way to go about, but best to seek legal advice)
Pauline
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Sign Up13:23 PM, 19th February 2020, About 5 years ago
Mike, Thank you for your very robust contribution which raises some very good points which I will have to take on board. I have looked at Landlord action but they appear to be very expensive. I will look at the other website that you mentioned or if anyone has any other solicitor that they can recommend for this type of work I'd be glad to hear from them.
I really appreciate the constructive feedback that I have received from the 118 contributors!!!
Pauline
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Sign Up13:27 PM, 19th February 2020, About 5 years ago
Reply to the comment left by Chris Daniel at 17/02/2020 - 21:09
Thank you I shall make contact!
Mike
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Sign Up17:48 PM, 19th February 2020, About 5 years ago
Pauline, another thing is even if a tenant fails to appear at her second hearing, for any reason, this happened to me where one of my rogue tenant, being stupid as he was, trying to defend a case which he knew would be next to impossible to defend, who was persistently late with his rent, and ended up mounting rent arrears of over 3 months before I decided to evict him, but the main thing was his attitude had become very rotten and threatening at times and full of intimidation.
On his 2nd hearing through grace of Lord, he just failed to turn up at my 2nd hearing, because he ended up waiting at the wrong court room, to be called in, all the while I was at the right court room and when our names were called me and my barrister went in, yipee! I thought the tenant did not turn up! I was over the moon, however, the Lady Judge was very shrewd, and harsh, biased against landlords, she herself could do with some lessons in Diplomacy.
Any how, the lady Judge was almost going to dismiss the case as she asked for proof of my serving the Section 8 Notice to the tenant, fortunately she would not accept my word that I delivered it by hand, she asked me to produce the evidence!
Fortunately, I had done my homework, at the time of serving the tenant my Notice I took with me a witness, because on a previous attempt he just tore my section 21 notice, but this time I was giving him a Section 8 Notice because there would a problem if I served him a Section 21, as I had not given him a Gas safe Certificate in his hand prior to him moving in, I had one in a common place near the boiler, it was valid, but I had not had his acknowledgement that he received it along with other essential papers.
However, I was nearly not going to bother the witness for a statement, until last two days before my 2nd hearing, I just don't like inconveniencing people, but I am glad that I rang him 2 days and asked him if he would oblige to type me a witness statement when we both went to serve this rogue tenant the eviction Notice, he obliged and I took a copy with me in my case bundle of nearly 100 pages!
Indeed i am very fortunate that i troubled him, the Judge was not going to give me an eviction order unless I produced this witness statement of serving the notice to the tenant, and whether I allowed him 2 weeks before filing the application,
so when the Judge asked for this, I was frantically trying to fish it out of 100s of pages from of my bundle, the Judge was getting very impatient, and said I have 30 seconds more or she was going to dismiss this case, so again just a few seconds to spare, I managed to fish it out before my barrister, and handed it over! You should have seen the Judge's face, all the while a smile emerged on mine and you should have seen the disappointment on her face! another landlord case she could not dismiss! She had no choice but to grant me the eviction!
This was my 2nd hearing, the first one was adjourned by the tenant getting a bloody free Court lawyer, who managed to pick a small mistake in my Particulars of claim tried to dismiss the case but on the 1st hearing there was a more sensible kind Judge who instead of dismissing the case gave me the opportunity to resubmit Particulars of the Claim with amendments, and adjourned the case to another date a month away, managed to adjourn , this was a very kind Lady Judge.
Hence why it is sometimes better to engage professional legal advisors instead of doing it yourself, any small error can cost a case.
(Common sense has evaporated everywhere including among Judges)
( by the way you mentioned in your post that I had recommended you to seek legal advice, indeed but I have not given you any names of any firms or legal advisors, as I cannot do that on public forums) But who is right for you is entirely your decision, I don't say who is expensive or who is cheaper, but whatever it is, getting rid of a rogue tenant is always costly business, I popped a bottle of champ with my lawyer ! got rid of real bastard of a tenant.
Mike
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Sign Up18:11 PM, 19th February 2020, About 5 years ago
My opinion of Free Duty Solicitors available to rogue tenants:
These abuse landlords, don't pay rent, don't pay proper taxes, what they pay they claim back as tax credit, claim endless other benefits, are self employed, understate their income, are always getting drunk, enjoying life on others taxes and contributions, think they are well protected against evictions if they don't pay rent for a while, and there are endless bodies like Shelter who try to protect this breed of vermin irresponsible tenants, I love all the good responsible tenants, never had to evict any good tenant, and would even go as far as reducing their rent if their circumstances became hard, for instance one of my tenants signed an agreement to pay £900pcm rent back in 2015, You would think the rent should by now be around £1000 to £1200 for a 3 bedroom house in Harlow Essex, but wait, forget that, he is not even paying me the £900, but I am reluctantly taking from him £800 pcm, as I have no strength to take him to court after suffering a real nightmare with that rogue tenant, but now this tenant is paying less than the agreed amount, I have not agreed to take lower rent, so his rent arrears have built up well over 2 months, I will serve hima notice when I have regained my strength, but for now it is best to continue to take what i can get and rather than lose out far more if I took him to court and pay my lawyers and court fees which could mount to well over £2K,
So to the Duty solicitors...you are getting paid from the public purse, defending a** holes, who don't pay taxes, and are getting benefits and depriving good honest landlords their income on which they pay taxes, so that you could be paid through legal aid, you are also no better than these leeches sucking up public funds, which could be used for better purpose such as on NHS or making more affordable housing.
that is my honest opinion of today's renting nightmare, no wonder thousands of private landlords are fed up and leaving, I am next.