Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Alan Loughlin
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Sign Up9:36 AM, 22nd February 2014, About 11 years ago
Reply to the comment left by "Mike " at "21/02/2014 - 22:57":
Absolutely in agreement, but what do you think if there is a guarantor?
steve middletton
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Sign Up9:56 AM, 22nd February 2014, About 11 years ago
Reply to the comment left by "Jim " at "21/02/2014 - 14:09":
I agree with your comments Jim.
I was at a housing strategy meeting where Hull City Council officers clearly stated they were being 'targeted' to reduce their number of benefits tenants. I know many landlords who have had working tenants targeted by the Council including immigrants (so no drive for supporting local people).
Hull CC start an eviction process within 1 week of a payment being missed and its clear they are trying to improve the quality of their tenants.
Quite ridiculously while they have so many spare properties they have to aggressively chase tenants they state in the local press that they are desperate for more council houses. The rent roll income for Hull CC is £83m per annum, this is the only real potential 'profit maker' for the Council and I believe their social responsibilities are conflicted by their desire to be the biggest Landlord (albeit fully subsidised) in Hull.
Jeremy Smith
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Sign Up10:43 AM, 22nd February 2014, About 11 years ago
Some of the correspondence I've had regarding a friend of mine, with the local MP:
>>Dear Julian Huppart,
>> I am writing to you on behalf of a friend of mine, who received a NOTICE
>> of POSSESSION for an amount totalling £98 of arrears.
>> This is less than ONE WEEK'S rent.
>> Surely the council cannot evict someone with such a low level of arrears?
>> I was under the impression that the court will throw it out for less than
>> 2 month's arrears.
>> My Friend was saving up the money and, as in the past, has paid it in full
>> in lump sums.
>>
>> These letters from the council must have made a lot of vulnerable people,
>> some with anxiety and mental health problems, very worried, and would have
>> affected their health, just like it has done with my friend.
>>
>> This is something the council should be stopped from doing!
>> This threatening behavior will only increase the ill health of people
>> trying to cope on a low income and add to the workload at the GP's surgery, with
>> depression and pills for anxiety being prescribed.
>>
>> Regards
> Thank you very much for following this up with me.
> Attached is a selection showing two of the many persistent letters that the
> council have been issuing, her recent statements, and the Notice of Eviction
> for £98 on 13th October 2013.
> Admittedly, she is usually late in payment of her £16pw contributions since
> she saves up a few weeks and then goes to pay it, and I am aware that
> persistently late payment of rent can be a ground for eviction, many tenants
> would not be aware of that fact.
>
> My argument with the council though, is the fact that her rent is made up of
> her £16pw and the rent benefit of £93.71 which she receives as a benefit
> claimant.
> Surely to be in arrears of sufficiency for a Notice of Eviction it would
> require the benefit also not being paid. i.e. to be truly 2 months in
> arrears.
>
> It seems the council are taking the opinion that her contribution of £16pw,
> when 2 months behind, puts her 2 months in arrears - which is clearly not
> the case.
> Surely she needs to be around £880 in arrears before the council should
> issue an eviction notice.
>
> Do you see my point here? What is your opinion ?
>
> I realise that tenants need a reminder and it is good not to let them fall
> too far behind, but from her account anyone can see that she pays in lump
> sums.
> You can see that they are threatening to repossess her home of over 20
> years, on the basis of £20 arrears on the 3rd Dec, since, they say, may breach
> a condition of her tenancy.
>
> Incidentally, when I used to accept HB claimants, which I now discriminate
> against due to the council's rules for rent payment, I used to regulary
> receive the housing benefit from the council 4 weeks in arrears.
>
>Subject: Re: Fwd: From the Office of Julian Huppert MP for Cambridge From: "Andrew Latchem"
Date: 17/01/2014 14:03
To: "Julian Huppert MP"
Dear Julia, I have been forwarded your email concerning a constituent served with an eviction notice for £96.
I can offer the following Policy and practice guidance but would like to know the address of the constituent so I can follow through the concern and assess our procedures.. "The Council takes a preventative approach to rent arrears by contacting tenants when rent arrears are quite low.
We will send letters and /or telephone when one instalment is missed - this could be one week's rent say £100 or a missed monthly monthly payment, say £400.
If there is no response or payment at level one stage then a warning Notice of Seeking Possession would be served - this could be after say 3 weeks owing say £300.
The tenant then has four weeks to clear the account or make contact.
We spend the four weeks warning period again writing to the tenant and visiting if necessary.
If no response or payment then at say £700 or 7 weeks owing we may apply to court for a Possession Hearing - this may take say 4 further weeks and so a court hearing might typically be at the stage of a tenant owing 11 weeks or £1,100.
If the tenant has refused to pay or failed to respond then we will ask for an Eviction Order - the court may suspend this.
And so an actual "eviction" notice may be at the £1,100 or higher stage.
A Notice of possession is at a lower stage say £300 or higher. If the rent is lower per week then action may be taken at a lower amount".
I hope this assists but if you require further clarification please contact me.
Andrew Latchem Area Housing Manager City Homes 01223 458402
steve middletton
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Sign Up14:02 PM, 22nd February 2014, About 11 years ago
Reply to the comment left by "Jeremy Smith" at "22/02/2014 - 10:43":
Jeremy,
This is typical of the 'caring Social Landlord' approach of Councils.
They're quick to take a tenant off us who is in arrears without taking a reference from us in the PRS and have no interest in behaving fairly or commercially but the minute one of their tenants is in arrears even when it may be the councils fault they send letters with menaces.
They are not competent commercially to run such substantial property portfolios, Councils are the only place where longevity rather than ability can lead you to substantial responsibilities and wages commensurate with those.
In Hull we have substantial amounts of Council staff earning £50k plus whilst the City loses money hand over fist, many of these 'manager' would be unemployable in the commercial world.
Jeremy Smith
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Sign Up15:07 PM, 22nd February 2014, About 11 years ago
Reply to the comment left by "steve middletton" at "22/02/2014 - 14:02":
It reminds me of the fact that people get promoted to their highest level of incompetence,
i.e. every time they do well in their job they get a promotion, until they get to a level where they don't cope very well, so they get left there to do a poor job, since they can't really demote them back to the job they were good at !!
steve middletton
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Sign Up15:27 PM, 22nd February 2014, About 11 years ago
Reply to the comment left by "Jeremy Smith" at "22/02/2014 - 15:07":
Ha ha, excellent analogy.
In my experience they go on long term sick often on full pay or usually get paid a severance package no commercial business could afford.
I keep telling my fellow Landlords that with the new 1 month and then pay Council Tax rules we are one of Hull CC's biggest tax payers and we should be taking a more active interest in the abilities of the many employees now funded by the extra £2.5m per annum tax the PRS in Hull now pays.
Jeremy Smith
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Sign Up20:44 PM, 22nd February 2014, About 11 years ago
Reply to the comment left by "steve middletton" at "22/02/2014 - 15:27":
Is there any such thing as a Board of Governors for the council, to keep an eye on how it is run, a bit like the Board of Governors you get for a school ?
If there is, we should get more landlords onto them.
Who does oversee how the council runs? apart from elected political candidates, who else is there to influence the rules and regulations which they dream up ?
Alan Loughlin
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Sign Up20:55 PM, 22nd February 2014, About 11 years ago
Reply to the comment left by "Jeremy Smith" at "22/02/2014 - 20:44":
You make a good point. I have made a formal complaint but not had a reply yet. Will post it when received.
steve middletton
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Sign Up22:34 PM, 22nd February 2014, About 11 years ago
Reply to the comment left by "Jeremy Smith" at "22/02/2014 - 20:44":
Yes there are scrutiny and fair value committees however Hull CC ditched these 4 years ago so basically they can squander money at will.
I have asked for an explanation on this and to date I am still waiting, Hull CC have a policy of spending multi millions of public money on clearing land/buying defunct properties and then 'gifting them' to private developers who somehow develop them and sell them for a very low profit.
We believe Disney may be substantially involved in the process, if not the fairy tale of who makes the profit is hard to explain!!
Alan Loughlin
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Sign Up22:38 PM, 22nd February 2014, About 11 years ago
I was going to suggest complaining to the communities minister but that is Pickles and he is a total pratt, actually he is worse than that but maybe best not to say that hete, but i am sure you get the gist.