Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
sharon underwood
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:46 AM, 5th February 2014, About 11 years ago
Reply to the comment left by "Julie Ford" at "29/01/2014 - 12:36":
The councils are NOT allowed to give legal advice to landlords OR tenants however they seem to think they can do what they like, I have been put thru hell over the last mth or so due to their bullying & unlawful advice that they found to be their job to give, they invited ME TO MY house I turned up & there was about 8ppl from council there they then refused me access to MY house whilst they discussed MY house & me with the scumbag tenants that where there, on top of which they had told the police to be "on alert from me" with absolutely NO foundation to do so! needless to say I was & am still furious, so I brought my MP into the picture, they found absolutely NO fault in MY beautiful house but that did not stop 1 woman in particular from being an absolute monster, Fortunately she then started giving me advice that she should not have done & then proceeded to lie saying she had not said these things but I had taped the call. This woman is now on suspension & I have been asked what I would like to see happen, & ive told them I want her removed from her position WORDS i NEVER thought would come out of my mouth. Now I have been left with bills running into thousands of pounds for the damage this tenants caused & I could not prevent due to their interference! I am now having similar problems with my HMO property so this time i have left it up to my MP to deal with as I have had to miss 2 knee operations due to all the stress! I must have looked very threatening when they advised the police to be on alert trying to stand up on my crutches!! I believe they are just trying to take control of the property to house their tenants as property is at a premium but the behaviour is appalling & I would urge anyone going through this to contact their MPs as we the landlords do NOT have any rights whatsoever its a disgrace this can happen . To contact your MP is very easy just google writetothem & put in YOUR postcode NOT property postcode & email them it is so easy & believe me when they know your MP is involved they withdraw pretty damn quick BUT another thing we should ALL do is REPORT bad landlords as it is because of them that we all have to pay the price & its wrong
Andrew Miller
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:01 PM, 5th February 2014, About 11 years ago
Jeremy
I give little weight to what tenants say they were told
you need it in writing otherwise you are in fantasy land
sharon underwood
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:04 PM, 5th February 2014, About 11 years ago
Reply to the comment left by "Jim " at "05/02/2014 - 12:01":
The tenants in this case never told me any of this the council themselves told me hence my recorded phone calls, In those calls I asked them to clarify if they had notified the police & said NO " so I asked again to be clear you have had NO contact with the police where my name was mentioned, she then started to stutter & said yes I did ask them to be on alert" when I asked why she thought it was acceptable to criminalise me with no foundation she simply could not give an answer! They had asked me in the past if I would allow them to take over the house to put their numerous tenants in, but I refused as this house is immaculate & if it was in a different location I would have preferred to live in it myself. I will now no longer accept DHSS not because of behaviour of tenants but because of behaviour of the council which is a sad position to be in.
sharon underwood
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:05 PM, 5th February 2014, About 11 years ago
Reply to the comment left by "Alan Loughlin" at "02/02/2014 - 12:05":
Alan I put in a formal complaint & in fact they did respond (amazingly) but this was not enough to satisfy me & clearly they would not have done what I wanted done so I contacted my MP who is also a landlord & is aware of all the issues we have to contend with. This seemed to do the trick & one of council officers who made my life hell has been suspended, the other people from the council are now running around like idiots trying to make me happy & I have told them all to keep away from me & my property, I was going to take them to court over their behaviour for harassment bullying to name just a few, I am so pleased you have brought this into the open as I really was starting to think it was just me! I would give the same advise to everyone & anyone in this situation & that is to contact your MP by email as I have done this several times over the yrs & it really works, I would have happily given tenants an eviction notice that they needed to enable them to be rehoused (it has to go to eviction notice) however they thought the council would somehow find fault in the property which did not happen, which left them with no choice but to scarper trashing my house before doing so! This is tax payers money YOURS , mine, & everybody else on this site & its time for it to stop. Landlords seem to have NO rights whatsoever & it wrong on every level..I have signed your "petition" & I hope something can be done Good Luck
Alan Loughlin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:40 PM, 5th February 2014, About 11 years ago
Reply to the comment left by "sharon underwood" at "05/02/2014 - 14:05":
Hi Sharon, thanks for taking the trouble to reply, a very interesting post, really useful information, will let you know how I go on, made the complaint in writing end of last week and still heard nothing, do you know if there is a time scale for replies?
Alan
Alan Loughlin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:40 PM, 5th February 2014, About 11 years ago
Reply to the comment left by "sharon underwood" at "05/02/2014 - 14:05":
Hi Sharon, thanks for taking the trouble to reply, a very interesting post, really useful information, will let you know how I go on, made the complaint in writing end of last week and still heard nothing, do you know if there is a time scale for replies?
Alan
Mike
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:07 PM, 6th February 2014, About 11 years ago
Reply to the comment left by "sharon underwood" at "05/02/2014 - 11:46":
I feel absolutely gutted for you, and you definitely chose a correct Title for such like SCUM BAGS tenants and this word could also be fit to describe such Councils and their staff, and other officials who actually help them carry out this crime, they are a party to this themselves. I was also refused access to my own house I rented despite the tenant not having paid me rent for well over 9 months and the scumbag tenants are protected by scumbag law! I now also take with me a Camera and record anything anyone may say as evidence, it is time now that we law abiding private landlords also do equip ourselves with Body Camera like some bailiffs and Court Officials wear, recently an official from some company or a court knocked on my door asking me details of my neighbours, who were also scumbag tenants, but I was not too happy when i am not envolved in their problem that my video and conversation was being recorded, in other words if the scumbag tenants found out I gave evidence against them, I could end up in a hospital or get hurt. Everyone seems to be scumbags except us good landlords.
tony tony
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up23:45 PM, 7th February 2014, About 11 years ago
Reply to the comment left by "Romain " at "29/01/2014 - 17:49":
the councill will pay on two properties but only if the tennant applies for it ,and only in certain circumstances,i.e if the tenant is living in a 2 bed house with 3 children and she is moving to a 3 bed house due to being overcrowded , the tenant can aply for booth properties to be paid for , the councill will pay for booth for 1 month only ,but only when the tenant aplies not the landlord ,
Steve Gracey
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:41 PM, 10th February 2014, About 11 years ago
This is from the DWP guide to councils regarding section 21s and homelessness which you can get here ... https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/7841/152056.pdf
Scan down to 8.32.C. This says if there is no proper defence to dispute a Section 21 notice then it is wrong for councils to encourage them to stay beyond the s21 date. ie tenants need to have a proper defence in order to go to court. My council wants me to draw this out for as long as possible because they are a bunch of lazy Guardianistas is NOT a valid argument.
Personally I think councils should be charged with wasting court time advising tenants to take unwinnable, undefended, vexatious action which only delays the inevitable and destroys their future housing options with a CCJ and bad reference.
By the way I'm a bitter and twisted Landlord who no longer lets to DSS.
8.32. Each case must be decided on its facts, so housing authorities should not adopt a
general policy of accepting – or refusing to accept – applicants as homeless or
threatened with homelessness when they are threatened with eviction but a court
has not yet made an order for possession or issued a warrant of execution. In any
case where a housing authority decides that it would be reasonable for an applicant to
continue to occupy their accommodation after a valid notice has expired – and
therefore decides that he or she is not yet homeless or threatened with homelessness –
that decision will need to be based on sound reasons which should be made clear to
the applicant in writing (see Chapter 6 for guidance on housing authorities’ duties to
inform applicants of their decisions). The Secretary of State considers that where a
person applies for accommodation or assistance in obtaining accommodation,
and:
(a) the person is an assured shorthold tenant who has received proper notice in
accordance with s.21 of the Housing Act 1988;
(b) the housing authority is satisfied that the landlord intends to seek possession;
and
(c) there would be no defence to an application for a possession order;
then it is unlikely to be reasonable for the applicant to continue to occupy the
accommodation beyond the date given in the s.21 notice, unless the housing
authority is taking steps to persuade the landlord to withdraw the notice or allow
the tenant to continue to occupy the accommodation for a reasonable period to
provide an opportunity for alternative accommodation to be found.
73 Homelessness
sharon underwood
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:32 AM, 21st February 2014, About 11 years ago
Reply to the comment left by "Alan Loughlin" at "05/02/2014 - 14:40":
Hi Alan I am not sure how long they have but I wrote to my MP the same time as writing complaint to council & guess which reply came quickly & swiftly??? I have been duped by them AGAIN despite the fact that we all felt the matter had been dealt with. They tried to lumber me with council tax & when I spoke to manager of CT dep he said any action had been suspended until everything had been resolved, So i did NOT attend court as thought it had been suspended!! Yet ANOTHER lie so now have a CCJ so once again I have got to fight with them, whilst my MP is dealing with another of the councils on my behalf, he has said he will take it to local government Ombudsman, so wish me luck xx I will update you as soon as I know outcome. How much response have you had via your survey?? We need to set up a petition of some kind because I know this is crucifying us GOOD lanlords xxx