Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Romain Garcin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:00 PM, 1st February 2014, About 11 years ago
Reply to the comment left by "Richard Adams" at "01/02/2014 - 21:23":
Richard, unfortunately this clause is essentially just a warning to the tenant to inform him on what grounds court proceedings for possession might be started.
That's the same basically with a s.21 notice, which is not a notice to quit and in fact does not legally say anything more that "Dear Mr. Tenant, please note that after expiry of this notice I might start court proceedings at some point in order to get possession order".
These are the rules of the game as of today, and councils just use them because, as discussed, for various reasons they want to delay having to re-house someone for as long as they can.
Landlords ought to be clear that serving notice to a tenant has no effect on the tenancy and does not oblige the tenant to do anything so that, while hoping for the best, they should prepare for the worst (and/or to negotiate with tenant if possession is imperatively needed on a deadline).
Richard Adams
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up23:03 PM, 1st February 2014, About 11 years ago
Reply to the comment left by "Romain " at "01/02/2014 - 22:00":
Well Romain fortunately I have emerged smelling of roses. No point in airing my grievances any more therefore. Thanks for you advice which will serve me well in any future similar instance.
I do propose though to find out just where Councils should draw the line between giving advice to tenants about their rights and actively encouraging them to stay put. Do you recall my mentioning a veiled threat made to my tenant by the Housing Advice Team, namely "if you don't defy your landlord it might be difficult for us to add your name to the housing list". What a thing to say.
Jeremy Smith
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up23:38 PM, 1st February 2014, About 11 years ago
Reply to the comment left by "Richard Adams" at "01/02/2014 - 23:03":
I agree with you entirely Richard, I was playing devil's advocate earlier.
My tenant was told to 'stay put' and was also told that they would have no duty of care to re-house him if he left on the date of the expiry of the notice.
I had to apply to the court for a bailiff's order.
It seemed to matter not that he was a vulnerable adult, and was receiving top level DLA, which we had fought to get for him.
( the extra money was the source of the problem. ie drinking, with help from our local landlord, the other type!! - so it was our fault for getting it for him !! - lesson definitely learnt there !! )
The social services said he was adequately housed with me, and so there was nothing they would do for him unless he was homeless, so I had to evict him so social services would take any care of him !!
(We, as landlord and partner, were cooking for him and doing his washing and other things since he wasn't capable himself)
- They eventually stuck him in a flat in some empty military barracks in a small village to fed for himself !!
- That's the other part of my eviction story.
Andrew Miller
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:23 AM, 2nd February 2014, About 11 years ago
Councils wear too many hats when it comes to housing and their relationship with the PRS
1 as council house providers they are our biggest competitors
2 as payers of HB our pay master
3 as providers of EHO's our enforcers
It is not surprising that with the on set of UC they have sharpened their practices. Most socialist authorities despise what the PRS stands for. The political divide in some cities is a cavern and anti PRS prejudices seep down to officer level who are keen to do their masters bidding.
In Hull for example
1- despite pleading there is a shortage of council houses they can't even fill their empty houses. The council are actively ''pinching'' good tenants from the PRS without proper notice and without taking references
2 the EHO team are used by their political masters as a propaganda tool to try and paint the PRS as a bunch of rogues who should be prohibited from letting out houses
I am fed up of hearing the socialist myth that we need to build more social houses. There is a glut of housing up North that is lying empty. It is wholly wrong of councils to plead that their are 1000's on their waiting lists. These people are living in perfectly good housing, they are not living rough on the streets. Like most people they want more for less especially if its a life time tenancy at a low rent of course wholly subsidised by the tax payer!
The answer is simple . Force LA to give up their council stock to an independent non political social landlord i.e. a RSL. Unfortunately because councils not only transfer their housing stock but also their staff to the new RSLs old attitudes and prejudices against the PRS do take a few years to get diluted , but at least its a start.
De politicalise housing, privatise EHO depts and HB depts. The 1st two been done in Labour controlled North East Lincolnshire and the PRS their have little if any problems with their council.
Richard Adams
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:58 AM, 2nd February 2014, About 11 years ago
Reply to the comment left by "Jim " at "02/02/2014 - 08:23":
Amen to all that Jim. If it were just left wing councils being anti PRS and those still owning their own housing stock being flies in the ointment we'd at least know where we stand.
Don't wish to bore readers with my story again but it involves a Conservative controlled council albeit with Lib Dem leanings at officer level which are certainly not pro PRS. Furthermore council sold its housing stock some years ago. Fact remains that would be and existing tenants still have to speak with the council's Housing Advice Team about their tenancies and their "officers" - I use the word loosely! - are actively advising and encouraging tenants to stay put having had Sec 21 notices served upon them.
Maybe Housing Associations etc in some places have an "arrangement" with Housing Officers where the latter are asked/encouraged to keep folk off their waiting lists hence what has happened in my case?
Alan Loughlin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:05 PM, 2nd February 2014, About 11 years ago
I have put in a formal complaint about this, I don`t suppose for one minute it will get me anywhere, but at least I will get the satisfaction of causing them problems, and I will take it to a level where the complaint becomes a statistic, they will not like that.
Andrew Miller
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:37 PM, 2nd February 2014, About 11 years ago
Advising them to stay put ! Get them to put this in writing , they are more likely to admit to advising them that they do not have to leave until the bailiff calls There is a subtle difference, the first is a an illegal inducement to breach a court order the latter a factual and legal acknowledgement that only a bailiff can force you out.
The fact remains you will have an order for costs against the tenant and you need to write to the court to ensure that if un paid , as they usually are , they are registered as a CCJ. At least next time they want a telly on chuckie they will be declined.
the real thrust of this discussion should be about errant inefficient councils who are scared still of the roll out of payment direct because they don't want to offend their voting base by evicting them. Roll on UC, why should councils and RSL be treated any differently than the PRS?
We provide long term tenancies to benefit tenants and despite the rigours of payment direct to tenants we still manage to get our rent in. The so called social providers need to do the same.
I am sure many councils misuse their powers to demonise the PRS , to protect jobs and lobby to build more council homes that quite simply are not needed North of the M25.
There is a glut of empty homes up North , we do not want any more
Jeremy Smith
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:42 PM, 2nd February 2014, About 11 years ago
Reply to the comment left by "Jim " at "02/02/2014 - 15:37":
Quote: "There is a glut of empty homes up North , we do not want any more"
..Hey Jim,
if you get companies to build homes up north they will need to employ people, this will solve the job shortage, and then there will be people who need to move up there to do the jobs so this will fill the homes that are empty.... 😉
...I can't quite put my finger on the flaw in my argument !!
Michael Barnes
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:47 PM, 2nd February 2014, About 11 years ago
Reply to the comment left by "Alan Loughlin" at "29/01/2014 - 20:23":
Verbal abuse is no way to proceed and nothing to be proud of.
Michael Barnes
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:51 PM, 2nd February 2014, About 11 years ago
Reply to the comment left by "Glyn Jones" at "31/01/2014 - 10:56":
If the tenancy has not been terminated, then the tenant is still responsible for the council tax.
At least that is the situation with the wording of my agreement.
Tell the council that the tenant is still responsible under the terms of the agreement and do not pay.