Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
RoseD
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Sign Up10:06 AM, 23rd August 2023, About A year ago
So what's your involvement in this Jonathon?
Harlequin
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Sign Up10:14 AM, 23rd August 2023, About A year ago
I can only say that 'I did' - my little studios were clobbered by council tax - low rent rooms (because I choose it that way, I like my regular working tenants) all in good condition before anyone thinks otherwise and then suddenly they had a £100 put on top of their very reasonable rent - the HMO department disagree with this as we are crying out for low cost housing for low paid workers (I don't do dss or whatever it is called) and the council want 10x the council tax but won't carry out 10x the service (still same number of bins, same garden bags etc). there wasn't enough in the rent for me to pay their council tax, I reduced the rent a little at the start and. gradually did increases that i only do for a new tenancy.
The council tax is in the tenant's name surely? When they did mine they wanted the name of the tenant (took my word, didn't check by TA) and when they moved in - they did back date as they were so slow to issue the bills so I did pay that as there was no way the tenants could pay 4 months back council tax.
So bottom line, in tenants' names so tenants' responsibility, you can help them out. I wasn't asked for the planning status of my little studios - I did eventually apply for Lawful development but another property I owned was an HMO because one or two had their own showers I had the 'swoop' and all were captured, no inspection - so again they took thousands extra from the tenants. I didn't ever change it's status as it was a confirmed HMO - sold it in the end, so much hassle when tenants move out and you get stuck with the bills between tenancies.
Sorry a bit or a rant - it's obscene that a tenant pays council tax for a something that has no singular value (you can't sell it) and there isn't a special band for it - I've made the call to councillors and MPs for this but nothing came of it even though all believe it to be wrong (and surprising number of councillors didn't know that studios in a house pay council tax, thought I'd got it wrong)
Nikki Palmer
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Sign Up10:20 AM, 23rd August 2023, About A year ago
Reply to the comment left by Elizabeth Bax at 23/08/2023 - 10:14
Unfortunately the local authorities impose this on many - I would appeal if I were you.
It would seem that they are happy to take the word of tenants when they say they have vacated and do not check any documents, with council tax then reverting back to being the owner's liability.
Jonathan
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Sign Up23:40 PM, 23rd August 2023, About A year ago
Sorry - I should have said that the landlord in question is one for whom we have acted for many years as his managing agents however about two years ago, he took all his properties back purely to save the management fee and has since tried to manage them himself. We still have a good relationship and hope to get the properties back when he realises that self-managing 28 properties is a job for professionals. English is not his first language which is why I have posed the issue on his behalf.
So it looks like there's no way to have the 4 seprate council tax accounts merged into a single account covering the whole house and that even while waiting for the LDC, he should stop paying the tax himself and devolve it to the individual tenants. Is this the general advice?
Harlequin
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Sign Up9:24 AM, 24th August 2023, About A year ago
Reply to the comment left by Jonathan at 23/08/2023 - 23:40
To go back to one property you will have to appeal and prove the original valuation is wrong - if these units are independent, a tenant can carry out all functions in one space - bathroom, kitchen and sleeping/living then it is a qualifier for individual council tax and they will do it by size of space. It's a rabbit hole I went down 10 or so years ago. They don't even have to carry out a visit to each 'room'. valuations are by Inland revenue not the LA.
The council tax is on the unit so my advise for what it's worth would be to give it to the tenant (although it is an expense if you pay it all - it is likely to be very considerably more than the council tax for one property - mine went from £2000 to £12,000). Eventually the tenant will get used to it and try and stay out of left wing councils as the tenant is always right and council tax always high. You do have to be very organised (as you are a lettings agency I assume you will be) and inform as soon as a tenant leaves and have the new one move in and be able to prove the end date - but if there is a gap then it's to you even though it is empty and a single person would get the 25% discount. Yet more landlord bashing sadly. If one tenant moves out and another in the next day we would see that as win win - the council tax people want a day's council tax. They have automatic chase up - computer says you owe so they will be relentless, even if one tenant didn't tell them they'd gone and a new one is in place and paying they will still chase the outgoing one and.you get piles of post, court orders and judgements and knocks on door for the late tenant - even though council tax is being paid and no arrears - it is a 'computer says' system at work. Dreadful system.
As an aside I 'self manage' 17 properties 3 being multi occupied so 25 tenancies in those, management fees of Central London rent at 8% is a very large chunk and I do it as a job not a hobby. Paperwork is horrendous as we are now acting as border control as well as Landlords and all that that brings.
My opinion to your question is 'yes' and as a managing agent I'm surprised you are asking this question.
RoseD
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Sign Up9:39 AM, 24th August 2023, About A year ago
Slightly different scenario but my elderly Aunt who rents in a retirement home has to pay council tax. I challenged that but it was deemed correct. All 128 residents paid unless they were on benefits and were exempt. My Aunt's place not far short of a bed sit so can't think you'll get much change on anything other than someone paying the charge.
DPT
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Sign Up11:03 AM, 24th August 2023, About A year ago
So the issue at the moment is presumably that the Council regard the building as a single HMO let on multiple ASTs, for which the landlord would be liable for the Council Tax. I dont think that the landlord could escape that liability, so if the tenants agreed to pay and then didn't, there would be nothing he could do.
Why isn't the landlord charging an inclusive rent if this has been the historic set-up? Is there anything stopping him putting the rent up now to cover the costs?
Harlequin
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Sign Up10:01 AM, 26th August 2023, About A year ago
Reply to the comment left by David at 24/08/2023 - 11:03
The way I understood and answered was that it had been a house, converted to individual units at some point and one council tax for the whole property being paid - the conversion done some time ago as he is applying for lawful use. How the tenants paid prior to this is unknown but looks as though it was an unauthorised change and the landlord paying for the place as a house - now regularising the use. If it has been valued for individual council tax then he should put it in the tenants' names separately - he/she is liable if the units are empty but whilst tenanted he should pass it on. He can give the tenants' details to the council - then if they don't pay it's not his problem (it is if they leave).
DPT
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Sign Up15:45 PM, 28th August 2023, About A year ago
Reply to the comment left by Elizabeth Bax at 26/08/2023 - 10:01
Yes, thats also how I read it, but currently and until the Council recognise the conversion, I think they may regard the property as a single HMO with individual room-only tenancies, which under Council Tax law makes the landlord liable for the CT.