Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up9:31 AM, 18th January 2017, About 8 years ago
Hi Michael,
We have had similar examples where the council take the view rightly or wrongly that this is a landlord's responsibility.
Have you made the tenants aware and will they clear the area? If not, and it is not too costly, I would get this done yourself so any issues do not escalate.
However, if this is the case I hope the tenants are not in a fixed period and you can give them notice via a section 21 if possible?
Mick Roberts
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Sign Up7:58 AM, 19th January 2017, About 8 years ago
I've had similar a few times, always argued get it from tenant.
I don't know the full in's & outs, but apparently, if they can get hold of the tenant while tenant is there, they should be.
Below is some notes I picked up from this site a year or so ago from a good Landlord reader if it helps.
Also, apparently u can argue the Sherriff of your county, please bill him for the dog poo-ing on the park, they say well he din't do it. Well u din't put the rubbish on the garden they are enquiring about.
It's always the Landlords fault from 2014 onwards. Be it clause 24, house supply, shortages, demands, tax, Ooh we are the bad ones.
Write to the local authority saying: I refer to your notice under section 80 of the Environmental Act 1990. Section 80(2)(a) of the Act provides that the notice should be served on the person responsible for the nuisance. I am not responsible since I am not in occupation. Accordingly I request that you confirm that the notice is withdrawn failing which I shall appeal against the notice in the Magistrate's Court asking the court to order payment of my costs on the full indemnity basis on the grounds that the service of the notice on me was wholly unjustified. Send the letter to the department which issued the notice and send copies under separate cover to: the council's legal department, the chief executive and your local councillor.
MoodyMolls
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Sign Up9:01 AM, 19th January 2017, About 8 years ago
I also had this but I was given 24 hours or they said I would be fined £2000.
They said they knocked the tenants door nobody answered. No note in door because its much easier for them to get the landlord to sort.
We are always the easy target
Dr Rosalind Beck
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Sign Up10:14 AM, 19th January 2017, About 8 years ago
Or you could get a rubbish removal firm to sort the lot - after having taken photos etc of before and after and keeping the receipt - and then bill the tenant. I know the tenant is unlikely to pay and also that at the end of their tenancy there is unlikely to be any deposit left over to pay for it - as, if they treat the outside like that, the inside is probably the same. But this is the easiest way to avoid a worse consequence for you in terms of being seen as a fit and proper person. You might want to also serve the tenants a notice as their treatment of the house and garden is unlikely to get any better, I would think.
Anne Noon
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Sign Up10:25 AM, 19th January 2017, About 8 years ago
Incredible!! My latest problem as a Landlord is that when two of my recent tenants vacated one of my properties, they failed to tell me that they had put the gas and electricity on pre-payment meters. Despite us taking the final reading together, the tenant failed to point it out , and I did not realise until after I had paid back the deposit and my decorator wanted to use the hot water, and the power had run out. Fortunately the tenant was able to take the cards straight over.
So we have been using the prepayment cards, but it transpires that the first £20 of any card (possibly per month, but maybe per week , goes to pay off my tenants debt (£680 in December of last year for gas alone). The transition to pre-payment meters is not allowed in the contract - which I told Utility Warehouse; they allowed it because the tenant said that they were responsible for the bills. Utility Warehouse - with whom I have had several contracts over the years ( and also many arguments over bills being sent to empty houses and over-charging me) - told me that it would cost me £60 per meter for each of the supplies to change them back to an ordinary meter PLUS £100 security deposit for each supply that I would get back in a year if the accounts were kept in order.
I told them that I was a frequent (albeit reluctant at times) account holder, and that I was affronted by the fact I was being penalised by my tenants being bad payers, and asked if they would they waive the £200 fee. So the operative went to his supervisor to ask if I could be waived the £100 fees for each service. He came back and said that they would not do so as my tenants of mine in another property I owned had not paid their bills, so I could not have the fees waived.
Two points here - 1) why should I suffer for my tenants' poor money management (in the first case, they must have owed about 1500 before the prepayment meters went in) - and isn't it funny that people who don't pay their bills wander around the house in a teeshirt and skimpy clothes in the middle of winter!!
2) The tenants were Utility Warehouse were referring to were tenants of my ex-husband!! SO now I am being penalised because HIS tenants did not pay their bills. I had also informed Utility Warehouse of this when their bills kept being delivered to my tenants in the next door flat which I own.
An the government refers BTL investment as being an "armchair investment!!
Darlington Landlord
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Sign Up13:13 PM, 19th January 2017, About 8 years ago
If you give Utility Warehouse the meter readings for the date the tenant moved out they should refund you any of the debt charged after that date. They should send you a new key/card too so further debt is not taken. Always keep receipts for amounts put onto the key/card in case you need proof.
Try changing supplier to get the key meters removed. I have had several done free by SSE who are very helpful, although I think it helps that I have another account with them in my name.
Anne Noon
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Sign Up15:05 PM, 19th January 2017, About 8 years ago
Reply to the comment left by "Darlington Landlord" at "19/01/2017 - 13:13":
Thanks - I have a British Gas Commercial Account, so thought I might give them a go.
Anne
Colin McNulty
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Sign Up14:17 PM, 23rd January 2017, About 8 years ago
What DL said. You aren't responsible for someone else's bill, whether it's a credit meter bill or pre-payment bill.
Call the energy company and they should issue you a code which will wipe the bill. I've done this several times.
As for the original post, I've also had a notice to clear up rubbish and the council will go after the easiest target. They know the landlord is more likely to do what they want than the tenant.
They also were very communicative right up until I asked them to confirm the job had been done to their satisfaction, and to write to me to confirm the enforcement notice had been complied with. They simply ignored all such requests.
Luke P
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Sign Up11:30 AM, 24th January 2017, About 8 years ago
Here you go...
"Good afternoon,
We are the managing agent for the property at XXXX Street where an abatement notice has been served on the owner, Mr XXXX and this notice has been forwarded to us to action.
We should make it clear that the landlord will resist, in the strongest possible terms, the notice served.
It is with much disappointment that we need to clarify for you (an ‘enforcement officer’) under Section 80 of the Environmental Protection Act 1990, with respect to the serving of abatement notices, S.80(2)(a) states, “On the person responsible for the nuisance;” and S.80(2)(c) further states, “Where the person responsible for the nuisance cannot be found or the nuisance has not yet occurred, on the owner or occupier of the premises.”
The person responsible -the tenant- can indeed be found. It is a Ms XXXX and is a long-term tenant of XXXX Street, who also happens to be in receipt of Housing Benefit, paid to them by the Council. Irrespective of whether the tenant refuses to engage with you, does not therefore make it the owner’s problem by default. Refusal to engage is very different to not being ‘found’.
Letters sent by us to the address are responded to, so there is no reason the same should not stand true for your department.
Please follow legislation correctly in future.
Regrettably yours..."
Michael Ashworth
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Sign Up20:05 PM, 24th January 2017, About 8 years ago
Reply to the comment left by "Luke P" at "24/01/2017 - 11:30":
Thanks for that Luke. However I was served notice under the Prevention ofPests Act 1949 not the Environment Act, would what you have said still apply? Does the Environment Act trump the other Act or does it have its own requirements. Thanks Michael