Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Larry Sweeney
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Sign Up20:19 PM, 6th November 2017, About 7 years ago
Reply to the comment left by Barry Fitzpatrick at 06/11/2017 - 13:54
Barry,
I commend you on a brilliant proposal.
Let us all give tenants a rent breakdown and illustrate clearly the percentage reduction they could have, and the rise imposed as a result of the greedy councils.
We should also point out the extortionate Council tax imposed , Lowest band min of 1k. Tenants might even decide to abandon paying their CT. This would of course be tragic because of the superb service offered by these amazing authorities who actually collect bins every now and then for your Contribution. Remember an average of 200 Council tax payers on band A goes ie £200 K goes to pay their Head Honcho.
Let us put that in rent statements as well as The increase to fund licensing.
Grumpy Doug
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Sign Up10:09 AM, 14th November 2017, About 7 years ago
Bournemouth Council had proposed a selective licensing scheme covering a number of "problem wards". After a 16 week consultation and much opposition from landlords the licensing proposal has been dropped. Interestingly, on the Council website announcement, it states that "the consultation also raised some issues with the licensing proposal itself." (I will try to find out what these issues were to see if they can be used in other campaigns.)
Now - here's the crazy bit, and I quote:-
" The Council, together with partners such as the police and fire service will take a targeted and evidence based approach, prioritising areas where anti-social behaviour, crime and housing standards are a significant issue and have a negative impact on the local community."
"We remain committed to dealing with poor housing standards and inadequate management of housing in the private rented sector and the impact this has on our communities. We will target rogue landlords who take advantage of vulnerable tenants and will liaise closely with landlords who want to provide good quality accommodation and who work with us when things go wrong. This proposal will deliver what is needed for our priority areas and make a tangible difference to the lives of many of our residents.”
So having wasted an absolute bloody fortune of taxpayers' money on a licensing consultation, they've agreed to deal with the problems using existing powers that they already have !!
Luke P
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Sign Up10:39 AM, 14th November 2017, About 7 years ago
Reply to the comment left by Grumpy Doug at 14/11/2017 - 10:09
I wonder if they're looking at using Civil Penalty Notices...
Heather G.
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Sign Up18:24 PM, 6th January 2018, About 7 years ago
Reply to the comment left by Ed Tuff at 06/11/2017 - 13:23
Hi Ed,
I've only just found this posting - I too am a Croydon landlord and very frustrated with the licensing scheme. So far we only have one property but we're hoping to buy a second this year. I recently sent the email below to them asking for justification for their charging & duration policy - we'll see if I get a reasonable reply but I'm not hopeful. Needless to say, in the 54 weeks it's taken them to issue the license, they haven't visited the property or contacted us or our tenants, so what on earth were they doing all that time (and with the money)? And what's the point? They suggest there are 30,000 lisensable properties in Croydon so even at £350 each that could raise the council £10.5m over the 5 years. I'm curious to know if you have noticed an improvement in ASB levels or PRS properties since the introduction in 2015?
"Thank you for granting a CPRP License to us for X property.
We paid for the license on 8 November 2016 and it was granted on 22 November 2017. My understanding was that this licence would be for 5 years, except in certain circumstances where it could be shortened, usually where the property is problematic or takes up more of the authority's time. I would like to know why, having paid for what I understood to be a 5 year licence (260 weeks), that it is only valid until 30 September 2020, a mere 2 years and 43 weeks (147 weeks). If it is due to Croydon's authority to only issue licences valid up to 30 September 2020, then why is the licence fee not pro rata?
Also, the Licence states "From 8 November 2016 Until 30 September 2020", however, the license cannot have a retrospective start date as, until the property was granted a license (on 22 November 2017) the property was not licensed. Surely the start date of the license must be from the date it was granted, not the date it was applied for?
If we buy another property to let in Croydon in May this year, will we be charged £750 for a license that lasts only 2 years and about 16 weeks?
I would be grateful if you could provide me with a rationale for the points mentioned above."
Ed Tuff
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Sign Up18:56 PM, 6th January 2018, About 7 years ago
Reply to the comment left by Heather G. at 06/01/2018 - 18:24
Hi Heather,
After reading your message I thought I'd check my licenses; I've discovered that one of them is also not for the full five years! I had never noticed before, so grateful for your post above.
CC also took over a year to grant each of my licenses, with the last one only being valid from 23 Sept 2016 - 30 September 2020, despite being sold as a five year license. What are they playing at?
Do let me know if you ever get a reply from them please.
Yvette Newbury
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Sign Up9:40 AM, 7th January 2018, About 7 years ago
Thank goodness someone else has noticed! I've posted about this before (on other forums) and no-one has really commented. For those late to license they will still pay the full 5 years, even if they only apply 4 years into the scheme. My understanding is that the local authorities have their schemes approved for 5 years and if you join at any time during those 5 years your license will expire at the end of that term, regardless of when you join. Their response is that you should have been licensed since the beginning of the scheme (assuming you owned the property then) so they have a right to charge it this way. If you have only just bought your property though, this cannot be right!
Ed Tuff
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Sign Up10:31 AM, 7th January 2018, About 7 years ago
Reply to the comment left by Y L Newbury at 07/01/2018 - 09:40
Oh I see.
Well like you I didn't even own my the property at the start of this "5 year license period", so certainly didn't need a retrospective license.
I wasn't "late to license"; I didn't even own the property during the first year of their apparent 5 year period.
This will be fun chasing them about this!
Yvette Newbury
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Sign Up10:34 AM, 7th January 2018, About 7 years ago
Yes, can you let us know what their response is please? It will be interesting to hear their reason.
Heather G.
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Sign Up19:47 PM, 15th January 2018, About 7 years ago
I still haven't had a reply but did challenge them at the Croydon Landlord Forum last week (as did a lot of other LLs). I will chase again once I get some answers to some more specific queries out of them. I'm going to post up a note about some of the stats we were given at the meeting under a new post following the announcement of Karen Buck MPs proposed bill for yet more housing legislation. Some of the figures may be of interest.
Heather G.
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Sign Up20:09 PM, 15th January 2018, About 7 years ago
I've put the Croydon info under:
https://www.property118.com/government-backs-bill-giving-tenants-powers-sue-landlords-unfit-properties/#
I didn't mention that they've only issued 1 Intention to Serve a Financial Penalty notice to date. (So where are all these slum landlords then???) And they couldn't provide any evidence of a reduction in ASB since licensing began.
By the way, did you know that the Tenancy Deposit Scheme shares its data with the Council so they can cross check if the property is licensed, and they're waiting for HMRC to start sharing their data?