Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up19:04 PM, 25th July 2013, About 12 years ago
Hi Colin
First, thank you for your very generous donation to supporting the running costs of this forum, it is very much appreciated and we have made you an honorary sponsor of The GOOD Landlords Campaign.
I don't know the answer to your question personally but I do know several people who might and I will be inviting them to comment here.
Thanks again 🙂
Ben Reeve-Lewis
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Sign Up21:32 PM, 25th July 2013, About 12 years ago
More questions I'm afraid Colin. Back to what happened originally.
For the record a council tenancy generally wont be an assured tenancy. Council properties operate under what is called a 'Secure' tenancy system. Slightly different kettle of fish but it might change if there has been a thing called a 'Voluntary stock transfer' in which case he could be assured if the estate voted to transfer management over to a housing association but if, as you suggest the landlord is still the council he will be a Secure tenant.
My questions revolve around how your friend came by the tenancy and may be a bit sensitive. If so I'm happy for Mark to give you my personal email address if you want to discuss this off-forum.
Did the property come off of the housing waiting list or was it a homelessness offer?
At what point did the council know that his wife and child wouldnt be joining him?
what correspondence does he have on this?
The reason why I ask this (and why I say he may be sensitive about public answers) is that normally, when an offer of permanent accommodation comes through a homelessness application for a couple there would be specific reasons why it wouldnt be a joint tenancy and at the moment I dont have enough information to know why the council decided to grant a sole tenancy to his wife whilst knowing that he was part of the family make-up.
The point of knowing about correspondence is to try and argue that if the council knew about the fact that his wife didnt join him 16 years ago and yet continued to accept rent and do nothing about evicting him is that it may be possible to argue that the council have waived their right to sue for eviction by accepting rent without taking any possession action, which is what I strongly suspect would be the argument here. Other common issues where this occurs is with immigration status and one partner doesnt have recourse to public funds.
To be a council tenant his wife must occupy the property as her sole or principal home. if she doesnt then she isnt a council tenant and he has been there ever since as an unauthorised occupant but if there is sufficient evidence to show that since the get-go they knew his wife hadnt joined him and knew that he was paying the rent then he may have a case for being the council's tenant in his own right
If it is true that the councillor who is raising issues is also his housing officer there may be legal issues around what is termed 'Apparent bias'. This isnt the same as actual bias, where a person's actions would have to be shown to be carried out with a particular agenda but it would raise questions about the legitimacy of what is going on.
Sally T
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Sign Up13:20 PM, 26th July 2013, About 12 years ago
Council properties should be there for people who need them, why should a single man be in a 2 bedroom flat when there are people with kids living in single rooms.
Has he tried negotiating a swap with the council for a 1 bedroom flat ?
Alan Loughlin
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Sign Up15:36 PM, 26th July 2013, About 12 years ago
Reply to the comment left by "Sally T" at "26/07/2013 - 13:20":
you have hit the nail on the head, the authorities have been very lax with taxpayers money, it is the same with high London housing costs, why should we as taxpayers fund benefit for someone to live in an area they cannot afford, move out, it is simple, just because they have lived there for x years gives them no right in my book for us to pay their rent.
Mary Latham
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Sign Up16:33 PM, 26th July 2013, About 12 years ago
I can't see anything in the original post to suggest that this man is in receipt of benefit, in fact the post says that he has been paying his rent to the council and this does not happen when the tenant is in receipt of benefit - the rent is paid directly to the council.
I am really pleased that Ben is willing to help with this case - no one better.
I imagine that the tenancy has always been in the wifes names and that the local authority have believed that she and the child were living there all these years. Many local authorities are picking up on situations like this because of bedroom tax.
I can only speak as a good landlord. In my opinion the fact that this man has lived in the property for so long and has paid his rent means that the local authority should offer him a smaller home or at the very least find a private landlord who will at a rent that he can afford. After all there is the spirit of the law and there is the letter of the law and if private landlords did not sometimes act in the spirit rather than to the letter many tenants would be homeless. Where is this man expected to go and live? In a cardboard box?
I accept that homes are needed for those in need but the local authority are at fault if they have not picked up on this for 16 years - now they need to accept responsibility and behave as they expect private landlords to when we have difficult situations.
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Ben Reeve-Lewis
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Sign Up17:48 PM, 26th July 2013, About 12 years ago
Yes Mary I was wondering where this thread was starting to go.
The legal situation regarding Colin's friend's rights is nowhere near clear cut.
If he came by the property as the partner of a legitimate homelessness application without his name on the tenancy agreement, then he may well still be acknowledged as part of the family make-up, in fact I would be very surprised if that wasnt the least of it. Council tax would have expected it for a start because of various allowable discounts.
As a council worker myself I know how inept and inefficient councils can be but it would be a particularly rubbish outfit who would let a situation go on for 16 years without picking something up.................mind you, never say never eh? haha
There simply isnt enough information in the enquiry to give an accurate answer and neither stereotyping his personal circumstances as a social housing occupant nor making presuppositions will take us any nearer.
I await a response to my questions before cautiously offering an opinion
Mark Alexander - Founder of Property118
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Sign Up17:58 PM, 26th July 2013, About 12 years ago
Reply to the comment left by "Ben Reeve-Lewis" at "26/07/2013 - 17:48":
I'm pleased it wasn't just me that felt like that. I was always taught to say nothing if I had nothing constructive to say.
Jeremy Smith
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Sign Up11:31 AM, 27th July 2013, About 12 years ago
Thanks to all the replies so far, it's interesting how "unclear-cut" something can be.
I quite agree with Sally and Alan about 1 bed places, over the years, as his son grew up, he would have been staying with his dad, now, of course, the son is adult, and I agree, he doesn't really need the 2 bed flat.
Now, I got a fact or two the wrong way round at the beginning, the reason the tenancy was in his wife's name only is because she left him from their previous home and obtained a council flat for herself and her son on the grounds that she (and son) was homeless.
Where He was living, he was faced with eviction (after running a business for a company, with accomodation provided), and she offered that he could come and move in with her.
Well, because they were not 'together' as a couple it wasn't long before she found someone else, then left and moved in with her new bloke.
...Leaving him in the flat.
A month or so later, he told the council the situation and continued to pay the rent and council tax from his bank account, so they knew he was paying it.
He also declared this by claiming single occupancy discount and also being on the electoral role as the sole occupant.
He has claimed unemployment benefit on two occasions and the council benefit has paid his rent, he is currently unemployed (several years now) and they pay it at the present time.
Jeremy Smith
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Sign Up11:43 AM, 27th July 2013, About 12 years ago
Thanks Ben, for your questions,
I missed one!...correspondence.. I don't think there is any at all.
And as you can see, it was a 'homelessness' offer to wife and child.
And Mary, thank you,
He had worked for a number of years paying his rent himself, at present the benefits system are paying the rent on his behalf, into a rent account which still has her name on for the property !!
Ben Reeve-Lewis
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Sign Up12:09 PM, 27th July 2013, About 12 years ago
Reply to the comment left by "Colin Eagleton" at "27/07/2013 - 11:31":
Bingo.....Thanks, thats a bit clearer now.
A careful housing officer would have always taken the money under the name of 'Use and Occupation charges' and would never have referred to the money received as 'Rent', nor referred to your mate as 'The tenant'.
The famous Street v Mountford 1986 also comes out of the woodwork at this point, which established the three hallmarks of a tenancy:-
rent or service due,
for a clear term,
exclusive occupation.
The only override I can think of that would apply would be the possibility that there was no intent to enter a legal relationship but given the length of time in occupation, the electoral role, council tax and even housing benefit being paid on occasion I would say its a safe bet that your mate is a council tenant.
Even if the housing officer was careful with their wording in all correspondence for 16 years I would argue that receipt of housing benefit would cinch it as they would not pay on use and occupation charges, only rent.
I am presuming that the property is not in London as it is highly unlikely he would have been allowed to stay there under those circumstances given the extreme lack of accommodation and the general attitudes of London authorities.
Which raises the next question though Colin. You originally said that the council are trying to evict him. If he was never given a written,formal contract with the council then it is likely that he will be a common law tenant, also sometimes referred to as an 'unprotected tenant', so he wont have things like the right to by in his favour and will be occupying on a very basic set of principles, although undeniably a tenant.
28 days notice to quit would be the norm, followed by a possession order granted in court in the usual way, which he will find hard to challenge.
I doubt very much that legally he could argue that he was a 'Secure tenant', which is the normal council tenancy type, because of the way he came by the tenancy. However there may be some case law that passed me by on that one.
Apparent bias wouldnt hold so much sway here and given that he is under accommodated too the council's case is strengthened.
Of course his age (if he is 65-ish) and history of health problems may bring him back under the homelessness unit's remit, but thats a whole different argument and I sense myself clutching at straws a bit.