Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Strictly Necessary |
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Used only to collect performance data, with any identifiable data obfuscated |
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This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mrs Loon
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Sign Up14:39 PM, 8th September 2014, About 10 years ago
Sounds like an HMO to me.
Ian Narbeth
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Sign Up17:40 PM, 8th September 2014, About 10 years ago
Reply to the comment left by "Pam Van Loon" at "08/09/2014 - 14:39":
And as there are more than two storeys and five households it appears to be a licensable HMO. Have you got fire doors, smoke alarms etc? Baggy, I suggest you get professional advice PDQ before you "wander" into even more problems.
Mike Tighe
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Sign Up21:50 PM, 8th September 2014, About 10 years ago
I agree that you are currently managing an HMO which requires a license.
Does the layout lend itself to forming separate entrances to the ground floor and the 2 upper floors (they could share a common hallway) ? Or could you block the ground floor flat's access to the main hallway so the back door becomes their main entrance ? If you could separate the ground floor into a self contained flat then I reckon that it would still be an HMO (3 or more people forming 2 or more households) but would not need to be licensed.
Then in the upstairs flat, as long as you live there and share facilities with the couple then they can be your lodgers and it won't be an HMO at all as you can have up to 2 lodgers before it becomes one.
To do this properly I think you would need a surveyor or architectuiral technician to draw plans and go through local building control, who will require certain standards to be maintained during the conversion which will include some degree of fire separation, mains smoke alarms, fire doors etc... But many people on here will tell you that building control seem to be less stringent and more flexible than the council officers who issue HMO licenses ! You would have 2 lots of council tax to pay.
I have a feeling that you might get away with keeping one heating system altho' I may be wrong.
It has occurred to me though that from your description of the property you have virtually already converted it to 2 self contained flats (kitchen and bath room in each unit etc...) so if you were to just form 2 separate entrances it would be a section 257 HMO. These are buildings converted into self contained flats which do not meet (as a minimum) the standards of the 1991 building regs (for whatever reason I guess, not just buildings converted before 1991). If this is the case there is a specific set of HMO requirements including having to have a Fire Risk assessment done (and carry out any work recommended by it) but no license would be necessary.
Here is a good description of section 257 HMO's:
https://www.tmbc.gov.uk/__data/assets/pdf_file/0012/13053/Landlords_Guide_to_the_Management_of_Section_257_HMOs.pdf
If you read it carefully you will see that some of it doesn't apply to your situation and most of the requirements are common sense or what you should be doing anyway (gas and electrical testing for instance). Your fire risk assessment would probably require fire doors and mains` smoke alarms. This does all assume that you do have 2 really self contained flats each with their own entrance door (although they can share a common entrance).
If you did it this way you might however be breaching planning and building regulations. If you could justifiably claim that for more than 4 years it has been 2 separate flats maybe you'd be OK as after this time I believe no one can insist on you changing it back.
Otherwise I fear you need to somehow reduce your occupancy down to 4 persons in total.
Good luck. Hopefully others might confirm what I have written or correct me and come up other ideas.
Mike
Baggy Robbins
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Sign Up15:00 PM, 14th September 2014, About 10 years ago
Thank you so much for the feedback all, especially Mike for such a thorough response. I think what you have said is right and I need to lose one lodger from the ground floor. The two floors both have their own entrance, the ground floor uses the front door and first floor uses the side entrance. The property was originally two separate units, so I think after what has been said I should return it to two separate spaces via planning application. Both units also have their own gas/electric meter so it would certainly appear to be a 257 HMO. I will read the link carefully and see what I need to do. Thanks a lot Mike, really appreciate your thoughts, Baggy
AllanW
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Sign Up8:59 AM, 15th September 2014, About 10 years ago
I'm also in Pompey so can I suggest. 1) Talk to the local http://www.PDPLA.org members who meet every 2nd Monday of the month at the Queens Hotel as they are all in the same ponds as you. 2) Maybe talk to TPExperts.org as they can advise on town planning options. 3) Talk to someone else about totally running it for you (not a letting agency) and paying you a fixed amount each month.
Mike Tighe
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Sign Up10:25 AM, 15th September 2014, About 10 years ago
Reply to the comment left by "allan wadsworth" at "15/09/2014 - 08:59":
Yes its great idea to meet up with others possibly in the same situation as suggested by Allan.
Just to be clear though Baggy, there is a clear difference between something which is an HMO and something which has to be a licensed HMO. If you separate into 2 flats, your downstairs flat would be an HMO but doesn't need to be licensed. So no need to get rid of the 3rd person - just read up on the requirements of an HMO which are probably not too onerous here and if you've been through building control all the safety stuff will have been cleared anyway. Also if you've been through building control to divide back to 2 flats you won't need to worry about the Section 257 stuff as your conversion will be post 1991.
Also it is worth clarifying that just because one flat is an HMO doesn't mean the rest of the house is (assuming they are self contained flats).
In your current arrangement where the 2 flats are joined up and are not self contained you need to get rid of 2 people so that you have a total of 4 adults. A licensed HMO is 5 or more people on 3 or more floors so you need to be 4 people (including you) to avoid licensing requirement. Alternatively lose one person so you occupy that room and block off the attic then you'd be 5 people on 2 floors which is still an HMO but not licensable. The trouble with being licensed is that the officers who police it seem to apply much stricter standards than an ordinary UN -licensed HMO would require.
Also, a note of caution - you are unlikely to meet any resistance in the planning dept for dividing back to 2 flats, but the building control may be more difficult. They would be applying current building regs which will be more stringent than those applied when the house was previously divided so be prepared for new ceilings, fire doors etc...
For your reading up, this West of England Housing website seems to gives a clear outline of the main responsibilities of a manager of an HMO, and also has links to the 2006 and 2007 legislation on the Gov website where you can read through the act itself to be sure you understand the detail (assuming you have no life !).
http://www.privatehousinginformation.co.uk/site/255.asp
By the way, did you get permission to convert the house back to one unit ? if not what is to stop you just putting it back to how it was originally ? if you are paying one lot of Council tax I guess the council already has a record of it being one house though ?
Have I confused you ? hope not !
Mike
AllanW
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Sign Up14:03 PM, 15th September 2014, About 10 years ago
I don't personally run HMO's in Pompey but my son and several friends do, so apologies if have this wrong.. I don't think Pompey are using the 3 floor ruling for HMO's at all and I believe its 3 or more unrelated people that they are using for the licencing rules. I do apologies if I am wrong but that's what I thought the licencing rules were using - as well as no more than 10% in 100 yards if in P01 2 and 4. - again APOLOGIES IF I AM WRONG. Allan
Ian Narbeth
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Sign Up15:05 PM, 15th September 2014, About 10 years ago
Reply to the comment left by "allan wadsworth" at "15/09/2014 - 14:03":
Googling "Portsmouth HMOs" produces this as the first document: https://www.portsmouth.gov.uk/ext/housing-and-council-tax/housing/shared-houses---mandatory-licensing-of-houses-in-multiple-occupation.aspx
It says on page 1:
"What is a house in multiple occupation?
A house in multiple occupation (HMO) is a property which is occupied by three or more people forming two or more households, where facilities such as kitchens and bathrooms are normally shared. It includes bedsits, shared houses (students and professionals) and some self-contained flats.
Properties of three or more floors, with five or more tenants belonging to two or more households require a Mandatory Licence under the Housing Act 2004."
Allan, Portsmouth Council apply the normal rules. Sorry to be terse but 30 seconds research would have put you on the right track!
Baggy Robbins
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Sign Up13:32 PM, 17th September 2014, About 10 years ago
Mike, Allan and Ian, thank you so much for your advice, it is all very useful. I shall definitely attend the meeting in Queens Hotel, that sounds like a great idea.
Ian - thank you for your 'no-nonsense' approach, I will take heed of the policies highlighted in the linked document.
Allan - really appreciate your thoughts, the meeting sounds like an excellent place to thrash this out in full and I look forward to meeting the others.
Mike - massive thanks for your thorough feedback, I will look at the links you have suggested and carefully consider your points. I converted the property into one unit through planning in order not to pay two sets of council tax for a house only I was living in. I also had to seek change of use (to residential) as the ground floor unit had previously been commercial. The door that joins the upstairs to the downstairs is not a necessary access route for either flat (downstairs/upstairs both still have a front and back door if I brick it up). In order to keep this as simple as possible I think I will submit a planning application for two flats and lose the extra lodger in the bottom flat. The brother and sister on the ground floor then remain as one household in one flat. In the first floor flat the boyfriend and girlfriend can remain and I can use the loft room for me. As I understand it this would make the ground floor flat a straight forward rent, and I would then be sharing my flat with two lodgers in the first floor flat. Phew! I may consider the ground floor flat HMO option in future, once I have sorted out the planning application. It would be great to show you floor plans Mike but I don't want to take advantage of your generosity. Really impressed by this service and the advice I have been offered. Thanks loads.