Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mary Latham
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Sign Up21:16 PM, 17th March 2012, About 13 years ago
Lloyds Bank Commercial loaned to me on a small studio at a cost of £40K, in fact they have never turned me down on any property - God bless 'em
I don't usually contribute to these "grown up" discussions but many landlords have found them helpful recently
Mark Alexander - Founder of Property118
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Sign Up22:12 PM, 17th March 2012, About 13 years ago
Mary, am I right in thinking that all your facilities have been on commercial banking terms since day one? The certainly must have been for a very long time as you've been in the business since the 70's. Did you ever move away from that? Tell me to mind my own business if you like but if you are happy to discuss this stuff I'm sure plenty of people would find this very useful. I switched from BTL to commercial terms in 2003 si I'd love to compare notes and I'm happy to do it publicly if you are. No personal financial details of course, just principles. What do you think?
Jonathan Clarke
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Sign Up0:44 AM, 18th March 2012, About 13 years ago
Yes tried with Barclays 3 times since 2009 but it was a no no each time unfortunately. They are very conservative and by their own admission running scared since the CC. I`m too highly geared for them.
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Sign Up7:51 AM, 18th March 2012, About 13 years ago
How do you find good refinance rates? I like 123 Refinance. They gave me the option of selecting various rates with different problems. I choose the lowest rate of 3.29% BTW Remember to call and verify the loan rate. Search online to find them.
Mark Alexander - Founder of Property118
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Sign Up9:30 AM, 18th March 2012, About 13 years ago
Hi Melvin
If it's headline rates you are looking for then if you use our buy to let sourcing tool you will see that The Mortgage Works are offering a deal at 2.94%. You will also be able to play around with a variety of figures to establish which is the best deal for your risk profile in terms of LTV's, return on capital invested etc. You could also use the Number Crunchers in our Due Diligence section to input all of yor other costs in order to consider break even points etc.
I took a quick look at 123Refinance, went to get a quote and was instantly redirected to a spam page telling me You Won!, Tou Won! and offering me all sorts of prizes. It was obviously american too. I think your comment is spam but I've approved it just to show people the rubbish that's out there. Our buy to let mortgage calculators are free to use, relevant to the UK and are available to any business that would like to use them on their website free of charge.
Mark Alexander - Founder of Property118
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Sign Up10:17 AM, 18th March 2012, About 13 years ago
Hi Jonathan, it's unlikely that it will be economical for you to employ a commercial finance broker for this deal. As I see it you have three options:-
1) Do nothing
2) Sell the property - I appreciate this may have CGT implications and may not be viable for that reason
3) Arrange a meeting with all the banks in your town. Present the deal on the basis that you are looking to move your business banking. Take all your rent account statements with you. Explain that you also want an overdraft facility secured on an unencumbered property and this will be used to refurbish properties prior to refinancing with BTL lenders. Make appointments to see a business banker at HSBC, Lloyds, Santander, Clydesdale, Yorkshire Bank, Bank of Scotland, Nat West and RBS. Some of these are owned by the same groups but amazingly, they do compete with each other. Do not assume that business bankers understand buy to let, they dont! Take your accounts or tax returns with you for the last couple of years too, they will need these. A copy passport, driving licence and utility bill will also be required. If you take all that to the first meeting they will know you are serious. Make their lives easy and they are more likely to say yes. Remember this will be a very small deal for them too. Expect a pitch on life insurance, buildings insurance and other products.
Good luck and let us know how you get on, whatever you decide to do.
Mary Latham
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Sign Up10:24 AM, 18th March 2012, About 13 years ago
Mark my relationship with Lloyds began in the 80's when I had been a landlord for some time and had unencombered properties. I did not want to risk loosing what I already had and I would not allow them to take charges on more than one property in addition to those I intended to buy. Not only did they accept this but I also had the good fortune to have a bank manager who supported me and gave me a 12 month capital holidays. I eventually took a loan for £60K and bought 5 houses!!!! I took this on a fixed rate because I needed to know what my outgoings were. Was I glad when the rate shot up to 16% and I was fixed just below 10% but this was just luck
I am still very naive about financing and tend to go with my gut feelings. It was those gut feelings that made me revert to a variable rate 10 years later and again this turned out to be the right thing to do - another lucky accident. Lloyds have been very good to me and I have a rate that makes most other landlord dribble and I know that if I spot a bargain I can just buy it because Lloyds will not let me down. They may make my eyes water over set up costs but we all have to eat and I accept that - after a maga sulk to reduce the charge as low as I can or get a sweetner from them.
I have never used Buy to Let because I have remained loyal to Lloyds who were good to me and gave me the chance to increase my holdings when I decided to that this was were my future lay.
I don't know what else I can tell you I keep life simple when I can and I consider that I have more luck than good judgement
Mark Alexander - Founder of Property118
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Sign Up11:50 AM, 18th March 2012, About 13 years ago
It's great to have these commercial relationships Mary, mine is similar with Coutts & Co. I tell them what I'm doing (warts and all) and so far they have supported every request. Last year I needed to do a deal quickly on an office investment and they advanced 100% of the purchase price (LTV was 60% due to a complex arrangement between pension schemes which I will not go into here for personal reasons). They also gave me a £200k unsecured overdraft facility at one point to allow me to buy at auction without having to redeem existing investments to raise cash. They were, of course, entirely secure at all times but they do make life very simple for me to do property deals. What I can't do of course is abuse that trust, otherwise it would be withdrawn very quickly. They review annually and I like that as they ask good questions and keep me focussed.
It's interesting what's happening in the market though and I've seen it before. In the early 1990's several banks needed to reduce their exposures to commercial property. It's happening again, especially the Irish Banks; Bank of Ireland, Allied irish Bank and Anglo Irish. They are calling in loans at review and developers and large scale investors are being forced to shop around. Imagine if Lloyds were to do that! Would you know what to do?
That's why we are getting lots of calls from very worried commercial investors and developers. It's also the reason we have set up these new enquiry forms.
It's rarely advantageous to switch banks but when people have no choice and don't know what to do and how to go about putting their arrangements to tender it is VERY important to employ professional help.
They can do it themselves, however, they will end up talking to a 25 year old who has to go through 5 layers of management to get a decision so negotiation is futile. Good brokers all have the high level contacts and as deals are priced individually it's important to know which people within the banks have an good understanding and an appetite for different types of deals. It's not uncommon for a facility to be declined by one manager and offered a variety of different terms from different managers all within the same bank. Incredible isn't it, but that's how the system works. The broker proposing a deal makes a big difference to the terms offered based on relationships, track record and his/her ability to present a deal to the right person in the right way. ankers will put a deal from an unknown broker to the bottom of their pile as they know it is likely to involve more work. We all like the easy wins don't we?
Mary Latham
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Sign Up12:55 PM, 18th March 2012, About 13 years ago
Mark if Lloyds Bank don't want my business after all these years and with my track record they need to get out of banking. My working class mentality has meant that repayment of debt is always top of the list
To be honest I can see why some banks are nervous because I know landlords who are so over exposed that a small increase in interest rates or boiler replacement will put them in tilt. I also know landlords who have not used the extra income from low rates to either upgrade their properties and increase the rental potential/decrease the void or pay down some of their loans. I know its very tempting to "have a treat" when there is some extra cash but that treat may cost a landlord his financial security and I don't understand why they take the risk. It was always said that if the profits/rents fell we could just sell up but, as we all know, that is not a good option at the moment and many landlords would not be in a position to cover their outstanding loan and capital gains tax where they have continually geared up.
Last year a team from Lloyds Bank Commercial became my stalkers and spent many evenings and afternoons at landlords meetings listening and learning about our business. I really respected them for doing this because, as we all know, there is a subtle difference between a landlord who knows what he is doing and one who thinks he does and knowing the difference will help the bank to control their exposier whithout loosing the good will of valuable "safe" customers. Many landlords approached these guys and some have done business with them because they were available in a relaxed environment so that initial enquiries could be made hassle free.
Finance is not my bag Mark which is why I rarely post on threads like this although I always read them. If Lloyds ever do kick me into touch I have this friend in Norwich who knows one more than the devil about these things and I know he would give me great advice
Mark Alexander - Founder of Property118
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Sign Up15:51 PM, 18th March 2012, About 13 years ago
Hi Mary
You are probably quite safe with Lloyds. Like Coutts & Co they have always been very grounded in their approach to lending, the only worries we have are that Lloyds were pressured into taking over the very maverick HBoS group and Coutts & Co are now RBS owned so I guess we can never be too certain of anything.
Thanks for the compliment by the way, you know I will always be pleased to help if you need it and that goes to any other landlords reading this, especially the victims of the Irish banking crisis.
It's hard to beleive some of the deals that are out there that the Irish Banks are no longer supporting. We are seeing some very large deals (£10 million + portfolio's) that are less than 40% geared and where borrowers have impeccable track records over decades. Can you imagine what these borrowers are saying when the banks are asking them to refinance elsewhere? Maybe the Greek banks will be next to follow suit?