Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
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__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Gary Dully
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Sign Up14:42 PM, 6th January 2016, About 9 years ago
How about this.....
Dear Tenant,
Please take some time to read this letter as I am afraid that I have some very bad news, which will affect most people renting property in the UK over the next few years.
Despite our best attempts at fighting a particularly ill thought out piece of Government legislation, we are going to have to increase your rent to pay for a new type of levy on Private Landlords, that will as usual be simply passed on to our long suffering tenants.
i.e.: You!
Please allow me to explain what is happening in the paragraphs below.
This particularly stupid Chancellor of The Exchequer has listened to a bunch of financial morons in the country and introduced a particularly stupid piece of legislation called 'Clause24'
It discriminates and ends the age old proven method of calculating taxation for Private Landlords, that all other businesses in the UK can use and pass on to their customers, in the form of lower prices.
It is Discrimination based on 'Grudge Politics'
Allow me to illustrate its effects on you as a tenant.
Do You Believe Discrimination in Any Form is Bad?
Then allow us to introduce you to one of the most 'Vexatious' & 'Discriminatory' Tax changes since The Poll Tax!
It is Called "Clause 24" and was developed by Rather Stupid Academics, who have little idea of its effects.
Clause 24' is the 'Discriminatory' way of treating 'Particular' people differently in the UK, by taxing them with 'Punitive' Tax Rates based upon 'False' Prejudice but not their actual ability to pay the tax.
Some would call that the Politics of 'GRUDGE'
As one of our tenants, you already know that we have never increased our rents since you took up residence in one of our properties.
That is now going to have to change thanks to the Tory Government currently in power.
The tax hike we are calling 'Clause24' has been set up to penalise all Private Landlords that have finance costs with their bank.
This new taxation is for Private Landlords only, it ignores Limited Companies, Housing Associations, Landlords without Finance and Holiday Lets.
Its sets a precedent and it could soon spread to ANY group of 'individuals' that a current UK Government takes a 'dislike' to.
For Example:
Who does Jeremy Corbyn Dislike? (Labour)
Who does David Cameron Dislike? (Conservative)
Who Does Tim Farron Dislike? (Lib Dems)
Who does Nigel Farage Dislike? (UKIP)
Who does Natalie Bennet Dislike? (Green)
What about Polish Bricklayers, Jewish Priests, Scouse Mechanic's, Garden Centre Cleaners?
Is that The Sort of Taxation You Want in the UK?
If you want to introduce Tax 'Levy's - at least do it across the whole Industry - Don't Tax 'Individuals' within the same industry differently!
Unlike every other business in the UK, that can claim their 'Business Finance Costs' as a 100%, full legitimate 'Business Expense' , Private Landlords, such as ourselves will be specifically 'Excluded' from doing so and it is being reduced from 100% to 20%.
That means that the remaining 80% will become taxable and it is going to cause mayhem in the Private Rental market with massive increases of rent over the next few years, to pay taxes on assumed profits that don't exist.
Our business has been at the forefront of fighting this ridiculous proposal via your local MP, who has proved to be utterly useless and your local councillors, who are simply sticking their fingers in their ears and hoping they will find somebody to blame when it comes into effect.
The rent increase required from Private Tenants, promptly followed by Social tenants will be staggering and in your particular case will be in the range of £5000 per year! (Put your own figure here).
The Government have once again shot themselves in the foot as they would prefer to listen to their cronies than the people who run a rental business such as ours.
So please find attached two letters:
One is how to contact your local MP and criticise their total stupidity in letting this nightmare piece of legislation pass without killing it off.
The other is the Official Notification called a 'Section 13' that gives you one months notice of the impending rent rise.
This stupid, pathetic piece of University Graduate Style of Taxation Theory that has now become law is totally without merit, will affect the poorest in society and will simply line the richest and wealthiest Landlords in the UK with more profit.
We shall continue to fight for all our tenants, but so far we are unfortunately not making much progress.
The legislation is viewed by many as utter madness and is to be sent for Judicial Revue, but if that fails, your rents will have to be increased just to pay the extra tax that the Government wishes to raise through the back door by blaming Private landlords.
Please contact your local MP and complain, as most just don't understand its implications and effects.
All Landlord taxes are Paid By You The Tenant, not your Landlord
Kind Regards
Luke
Luke P
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Sign Up15:08 PM, 6th January 2016, About 9 years ago
Thanks Gary,
Quite direct but I may utilise some of the content.
I have started two letters from two different angles...
The first was just straight in with 'Regretfully we write to inform you that there will be an increase in your rent' (followed by the reasons and referral information).
I figured most of my tenants would read the first line, groan and then not bother with the rest of it, so I have started a second letter...
'This is an important letter. Due to changes by the Govt....(reasons and referral info), closing with 'Therefore your rent will increase'.
At least with the second there's more chance of getting them to digest some of the heavier stuff first...
Joe Bloggs
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Sign Up15:45 PM, 6th January 2016, About 9 years ago
I would say it is important to increase rents to market levels not just because of clause 24 but the likely rent control which IMO is next.
RebeccaH
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Sign Up15:55 PM, 6th January 2016, About 9 years ago
Hi, a great idea and some good comments, however, could I suggest that you work more along the lines of "I am giving you advance warning of future rent increases (that you could help to stop)".
The Clause, if it goes through, would not come in to play until 2017 when it will start to be phased in. As such, any landlords who are saying they are putting up rents now due to (but more than a year in advance of) it coming in would be giving the media more fuel to continue their theme of 'money grabbing landlords'. Personally, I will not be making changes to rents until we know the full outcome, however, you are right to act now as this is the opportunity to influence that outcome. As such, the letter is a great way of gaining awareness but, I would suggest talking about increases of the 'future' rather than increases now.
Dr Monty Drawbridge
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Sign Up15:57 PM, 6th January 2016, About 9 years ago
I have only given it a little thought but I would take an approach more like this:
Dear,
As you may be aware, although our contract allows for me to do so, I have not tended to increase rent during ongoing tenancies with valued tenants.
New tax measures introduced by the Tories in the summer 2015 budget mean that small independent landlords will no longer be able to treat monthly mortgage interest paid to the banks as a business cost when calculating their tax. Corporate landlords are not subject to this change and will continue to be allowed to treat interest as a business cost.
In short, this means that for every £1 which I currently pay to the bank in interest, I will also have to pay an additional 20-25% to the government. Given the size of my mortgages, this is a considerable sum of money which will be due even if I am not making a profit.
As a direct result of this new taxation, I have taken the decision to regularly monitor rents to ensure that they increase in line with market rates. This means that from [date] your new rent will be £ representing a % increase. I appreciate that this will be disappointing but assure you that the increase in rent only reflects a fraction of the increased costs which are being imposed.
It is the strong belief of many (including tax lawyers and accountants) that the government's discrimination against small independent landlords and in favour of large corporate property owners may be illegal. Consequently, the new rules are set to be challenged by Judicial Review. I assure you that if this Judicial Review is successful in overturning the changes, I will reverse this increase from the date on which the tax is abolished.
Sincerely,
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Sign Up16:24 PM, 6th January 2016, About 9 years ago
Gary
A Very good and direct letter however I would just be worried by pointing out to tenants that it effects private landlords ONLY (which we know it does) and specifically doesn't effect Ltd Companies, landlords without finance and larger entities which may actually encourage tenants to look at these types of Landlord in future rather than us private Landlords which is I'm sure what the government wants anyway.
I have already written to some of my tenants and have drafted a letter like this which is straight to the point and that it is the government that is effectively increasing their rent due to increased taxation
Dear ...
You will be aware that you have been paying the same rent since ../../.. (in most cases it has been at least 3 years )
However due to increased costs and in particular the governments recent tax grab on Landlords commonly known as clause 24 which will increase substantially the amount of tax we have to pay (even if we make a loss on our rentals) we have found it necessary along with our fellow Landlords to have to increase rents to all our tenants
I am writing to you therefore to inform you that I propose that the rent be increased from (Date) to £... PCM and the relevant notice is attached
I have considered your excellent record and your long standing at the property but unfortunately due to this substantial increase we can no longer absorb this cost
If this is acceptable please would you adjust your standing order for ..... onwards
yours faithfully
Luke P
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Sign Up17:05 PM, 6th January 2016, About 9 years ago
Reply to the comment left by "Rebecca Hill" at "06/01/2016 - 15:55":
But if rent control measures come to fruition between now and then, we may have missed our opportunity to raise rents at all...
Monty Bodkin
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Sign Up17:07 PM, 6th January 2016, About 9 years ago
The rent officer for the region, with whom I have a good working relationship, will soon be receiving my updated rental figures, which will include these new, higher rents.
This is an excellent point Luke, one I haven't seen mentioned before. It is information taken seriously by Government.
Every landlord should be reporting their rent increases. Especially now when rents will be rising at their fastest ever.
The VOA collects this information;
NSOhelpdesk@voa.gsi.gov.uk
They establish if you are a genuine landlord then send you a simple form to complete for your local area.
Gary Dully
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Sign Up10:52 AM, 7th January 2016, About 9 years ago
Thanks for your input everybody,
I like the avoidance of a rant in some of your suggestions.
I have also considered going along the lines of copying what the Councils do, when they issue their yearly Council Tax demands, which is to put more than just the bill in the envelope.
They normally put in a local parish leaflet, a fire service, Police Service and explanatory pamphlet of why they are increasing the tax or justifying where the money goes.
Perhaps we should put in a bar chart showing how our tax bills will be in comparison to a Ltd Company and any other UK Private Enterprise before and after the changes and how rents will be affected, a list of all the favourable web links that show us fighting the proposals and stuff like that.
As for rent controls, until the Government promise not to issue them, I would suggest that it is mentioned as a reason for immediate increases, to avoid going bust on the receipt of our first tax bill.
Scottish Tenants are already in line for these types of controls aren't they?
Chris Byways
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Sign Up14:03 PM, 7th January 2016, About 9 years ago
Agree it needs to be shorter and not sound like a rant or 'protest' increase, it might be quoted and come back to bite you and LLs generally.
Also with bar charts provided, great care might be needed to prove any information given, and could vary from one property to the next depending on the LTV on that. However:
I was thinking of breaking down the rent figure into how *I* have calculated it from basic rent (unchanged or in line with RPI if lease allows) + a TTT Treasury Tenant's Tax element of £X + Regulatory Compliance charge R2R checks, and effects of SDLT.
Is this legal?
The SDLT will affect property value, if purchasers haggle for a reduced price due to tax. So another cost affecting returns adversely.
At the end of the day, it is supply and demand, Marris et al think we charge the highest price the market will bear (sic), but many property's are below commercial values.
Anyone can be a busy fool. I have just increased a £120,000 property to £510 pm, then after insurance and repairs, not many folk will accept such a poor return, would they? But this is not London or Wolverhampton. ?