Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Tony Hodge
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Sign Up14:14 PM, 9th April 2021, About 4 years ago
Check your LL insurance as it may provide cover associated with rehousing tenants in situatiuons like this.
Ed Regent
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Sign Up15:43 PM, 9th April 2021, About 4 years ago
Hello Richard, you seem to be in a similar boat to me on cladding/fire safety (on sh*t creek and with a very tiny paddle) and I'm glad you've raised the question. I don't have an answer sadly as I'm not sure the works will require residents to be moved out of flats I own in such blocks. Costs would then escalate for owner occupiers as well as tenants and I'm hoping the block managers will do all they can to work around people in situ?
DPT
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Sign Up15:59 PM, 9th April 2021, About 4 years ago
I'm not sure adding such a clause to the tenancy agreement would be of any legal effect as I suspect that you would not be able to claim the contract was frustrated. You should check this point with a solicitor.
However, although its a hassle, the tenant would still be obliged to pay you the rent for your property and you would use this to pay for the alternative accommodation. As said above, your insurance may cover any shortfall.
Wyn Burgess
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Sign Up7:20 AM, 10th April 2021, About 4 years ago
Unlikely that cladding remediation would require flats to be vacated unless the construction of your block is unusual. In the situations I have come across flats have been occupied during the works.
Shining Wit
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Sign Up14:08 PM, 10th April 2021, About 4 years ago
For those that aren't aware, this so called 'cladding scandal' is the result of the Grenfell Tower tragedy (and subsequent inquest). Essentially, due to Government negligence, developers were allowed to build flats that were wrapped in 'dangerously flammable materials' (typically with the fire retardant property of petrol.... watch YouTube videos to see how quickly the fire spread at Grenfell). The manufacturers of the cladding actually knew the materials were unsuitable (and how badly they failed the tests), but sold them anyway. Then the builders took shortcuts (like forgetting about fire compartmentation, and proper fire doors etc) to save money. Nobody bothered to check the buildings when they were 'signed off'. There are now literally hundreds of tower blocks across the country that are potentially unsafe.
Leaseholders (ie people who bought their homes, but don't actually own the property, because the freeholder does) are now liable to pay for the remediation - the costs recently quoted in the House of Commons debate are over £70,000, per flat - and as the bill is usually presented as part of a Service Charge demand, you have a couple of weeks to pay (in full) or risk forfeiting the lease. In the meantime, Leaseholders are liable for Waking Watch costs (essentially paying someone to sit around the building just in case a fire breaks out) and Insurance costs have rocketed: typically 10-15 times higher than last year.
Homelessness and bankruptcy loom for many flat leaseholders - it is already happening.
There are various proposals that would protect Leaseholders from the cost of fixing historic fire safety faults at NO COST TO THE TAXPAYER - but the government has rejected them.
The government 'solution' is to offer grants (with lots of caveats) - to cover the cost of some remediation (ie cladding only - but not all dangerous cladding types) if the flat is in an 18m building. For anyone in a smaller building, a forced loan (although the precise details as to who this will work, and what it will cover are still lacking) should be available (no more than £50 per month) - with the balance of the loan, presumably, coming off any eventual sale price.
Leaseholders are the innocent victims - they had no part in creating any of the problems that now need addressing - and yet they are now face life-destroying bills - they should be protected, and this protection could be available at NO COST to the taxpayer.
Pleas help to
#EndOurCladdingScandal
Ed Regent
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Sign Up10:43 AM, 12th April 2021, About 4 years ago
Reply to the comment left by Shining Wit at 10/04/2021 - 14:08
Thanks for updating Property118 readers about this. I'm amazed how it hasn't been a bigger topic of conversation on here. Perhaps there aren't many landlords affected by it? Perhaps a survey of members would be interesting?
Ian Narbeth
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Sign Up10:28 AM, 13th April 2021, About 4 years ago
@Shining Wit, you write: "There are various proposals that would protect Leaseholders from the cost of fixing historic fire safety faults at NO COST TO THE TAXPAYER - but the government has rejected them."
Please would you explain this. I do not think it is true. One major problem is that although "the freeholder" owns the building, the freeholder's interest is usually worth little by comparison to the interests of the leaseholders. In many cases the freeholder is:
(a) a special purpose vehicle (SPV) set up to develop the flats but with no assets left;
(b) a company owned by the leaseholders themselves;
(c) an SPV which purchased the freehold from the developer but with insufficient assets to pay for the works. In any case the directors of the SPV would probably wind it up. Paying £X million on remediation works to increase the value of your freehold by £0 is not sensible, especially if you were not responsible for construction.
Going after the original developer may not work either. The company may no longer exist and even if it does, will it have the resources to pay, again assuming the leaseholders can prove that the developer was responsible?
The Grenfell enquiry has taken nearly 4 years and is still not over. It is not straightforward to apportion responsibility. If it were as easy as Shining Wit suggests, Government would have done so.
As I see it there are two realistic solutions. Either the Government (i.e. the taxpayer) picks up a massive bill, not just for cladding but for inadequate fire compartmentation etc., or low or zero interest loans are made to leaseholders and these are repaid when the flats are sold. Yes. it's tough on people who bought in good faith but with rising house prices, many leaseholders would at least be able to "get out whole" as the increase in equity would cover the loan.
Ed Regent
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Sign Up10:03 AM, 15th April 2021, About 4 years ago
Reply to the comment left by Ian Narbeth at 13/04/2021 - 10:28
Ian I wonder if you are having to 'tough' this one out yourself? Are you a resident in a flat affected by these issues, or perhaps a landlord who owns blighted flats? I suspect not. People are going bankrupt and worse trapped in unsafe and unsalable properties. Many have no prospects of 'getting out whole'!! A very London-centric view of property prices going up to cover loans doesn’t help your credibility when you look at this issue nationally. What about owners in Newcastle or Bradford? This is a national disaster, look at how many died at Grenfell and how risky life is in these properties now so if necessary yes the taxpayer should pay.
Finally I wonder if you bought a car and the manufacturer covered up a safety issue with their suspension systems because costs had been cut in the manufacturing process. I suppose you'd be ok with taking out a loan to fix such a problem? I doubt it!
Ian Narbeth
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Sign Up10:26 AM, 15th April 2021, About 4 years ago
Reply to the comment left by Ed Regent at 15/04/2021 - 10:03
Ed, I was responding to Shining Wit's claim that the faults could be fixed at no cost to the taxpayer. You are correct that I do not own one of the affected flats. The Grenfell scandal has highlighted problems with sign-off of building works in the UK. Bodies such as NHBC being funded by the people they are meant to police creates a conflict of interest. The use of SPVs which disappear shortly after a building has been sold creates its own problems. The deliberate concealment by manufacturers is shocking. People are better protected buying a car than a house.
That said, the situation is desperate for many people. There is no sign of the Treasury agreeing to fund the full cost of remediation works. That being so, many leaseholders will continue to have to pay for waking watches and have higher insurance premiums. Many will be unable to sell or re-finance until the works are done. Therefore the priority is to get the work done quickly. Granted house prices may not rise rapidly outside London so that equity builds up quickly but at least if the problems are fixed leaseholders could stop shelling out for waking watches. The question is not whether Ian Narbeth would be OK with taking out loan but what is the least worst available solution. My suggestion is low or zero interest loans from Government. There may be others and I am happy to hear them. What is your proposed solution?
Ed Regent
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Sign Up15:45 PM, 16th April 2021, About 4 years ago
Reply to the comment left by Ian Narbeth at 15/04/2021 - 10:26
Interesting to get your further thoughts Ian. I know it’s a very difficult problem to solve, but in my view it should not be one that is resolved by asking leaseholders to pay. This would offer no deterrent to future malpractice!
A combination of builders/developers/freeholders levies or taxes should be used to replenish a fund set up by the Government to cover all the costs. As a national disaster it should be treated as such and dealt with nationally. The Government’s building standards have been lacking or ignored and regulators have been guilty of not doing their jobs so the Government must be the bank of last resort on this one.