Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Rob Crawford
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Sign Up8:44 AM, 25th April 2019, About 6 years ago
Please clarify: Do the neighbours use the chimney? Also, does it rest across the party wall and rest on the neighbours chimney breast within their house? I suspect from their response to you that they don't use it for heating. However, it would still form part of the structure within their house. If it needs maintenance they should be expected to fund half the repair. If the chimney is not repaired and it collapses and causes damage or injury, they would be equally liable. If you explain this and it is ignored, maybe a letter from a solicitor would be the way forward.
Mark Alexander - Founder of Property118
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Sign Up8:51 AM, 25th April 2019, About 6 years ago
Reply to the comment left by Rob Crawford at 25/04/2019 - 08:44
I agree with the above.
You could also check with the solicitor who did the conveyancing for you when you purchased the property.
Paul Shears
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Sign Up11:27 AM, 25th April 2019, About 6 years ago
Be very careful here. I have found from extensive experience over decades that you get far more cowboy builders involved in roofing work than in other "trades".
It would not be unusual for a chimney like this to need maintenance.
I had the worst scenario of all and had to take down the entire chimney from the chimney pot right down through the house to below the ground floor. I did this on my own in one day whilst avoiding damaging my neighbour's side. Obviously the chimney stack had to be removed on both sides.
This cost me only my own labour. It is unskilled work but the world is full of unskilled and "skilled" people with appaling judgement.
It's essential to get your neighbour on board with the task. It may be that they simply have no money or they genuinely do not understand.
In my case I had an amicable meeting in my neighbour's house with him, his wife, and due to the very inconvenient timing of the problem, the couple who were about to buy the property next door.
I gave them two options:
1. Take down the chimney and rebuild it.
2. Take down the chimney and extend the roof over the opening resulting from the removed chimney.
I made it very clear to everyone that doing nothing was simply not an option.
They all claimed they had no money.
So I did the job myself at almost no cost except labour.
A week after I finished the work we had the Great Storm of 1987, a violent extra-tropical cyclone that occurred on the night of 15–16 October, and literally cut off the road and rail links from the town of Sevenoaks.
You can well imagine that all involved were relived especially when so many chimney stacks and other structures around the town collapsed that night.
So if you can't get up on the roof yourself, at least take some high quality photographs with a zoom lens camera.
Then get someone you can trust to look at it.
It may well be that all that is required is the top few courses of bricks need to be relaid or the chimney, if no longer required, shortened.
One £800 "quote" (Or is it really an estimate?) from a stranger, irrespective of "recommendations" or feedback on the internet, is an act of blind faith and nowhere near good enough when you are dealing with tradesmen.
Frankly you will achieve more when you have got all the facts together by presenting them to you neighbour in a friendly way, than by other means, even if it means picking up the tab for the work yourself.
You can go down the official route of issuing party wall statements to the neighbour if they are still uncooperative but this can get very messy and drawn out if mishandled at the outset.
Either way, if this is a really big problem, then you will just have to make a decision on the course of action, be they "formal and legal" or based on personal assessment, and live with the consequences.
I am going through the same sort of problem again right now and due to my neighbour's total inability to take any responsibility and he having hired the worst cowboy builders that I have ever personally encountered, it has been six months of utter hell that will continue for many months more.
After they have all gone, I will step in and sort out the very significant structural damage that they have caused to my property and I may well suffer more than financial loss as a result.
Rob Crawford
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Sign Up14:18 PM, 25th April 2019, About 6 years ago
Chimney beasts can form part of the building structure, particularly where the party wall is single skin. In this case it may not be wise to remove it without structural engineer assessment. Also, don't underestimate the number of bricks, it's a lot of dirty work! Lastly, start at the top and work down!!
Paul Shears
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Sign Up21:35 PM, 25th April 2019, About 6 years ago
Reply to the comment left by Rob Crawford at 25/04/2019 - 14:18Quite right and that was exactly the scenario that I faced and solved.
In my current similar problem a group of us have employed four separate structural engineers. I very much doubt if any of us will ever employ another one......
It appears that just like every other walk of life, any muppet can get trained using muscle memory and licensed. Of course they may also remember to take out some form of professional insurance but do not bank on it.
In the end life just carries risks and if you cannot manage to minimise those risks or your luck just plain runs out, then that is just how it is. Filling out a form and passing a problem onto someone else without doing your very best to understand what you are doing and why you are doing it, is an admission to others that you just cannot cope and makes you a very vulnerable target. Keep that up long enough and the consequences are almost inevitable in any aspect of life.
Freda Blogs
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Sign Up22:13 PM, 25th April 2019, About 6 years ago
Reply to the comment left by Paul Shears at 25/04/2019 - 21:35Structural engineers are highly qualified with challenging exams, so are definitely not muppets. If they get things wrong, the consequences can be very serious indeed.
Sometimes they act for muppets though.
Paul Shears
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Sign Up23:09 PM, 25th April 2019, About 6 years ago
Well perhaps we just got unlucky four times in a row.
But then again how could you expect a structural engineer to notice which way the beams run and at what level. It then becomes quite understandable why, having completely misdiagnosed the route cause of the problem after a one hour survey, he thought he could get a builder to anchor into thin air.
And to be fair, once it became apparent to him that he might lose further involvement, he did offer to reduce his fee for a more in depth second one hour survey from £900 to zero.....
And then again, once I explained the problem to him in writing with a follow up discussion when he came back to me three weeks later, he did admit that this was outside the ability of his company to handle.
So that was "professional".
Then we had the structural engineer who had gone on to take a MRes (Master of Research) who wanted £150K to do the work without doing anything beyond a site chat. He also wanted me to find someone else to underwrite the risk which he, inevitably, completely mis-guessed.
Then we all paid for a structural report that we will never receive unless we want to pursue a crook in league with a builder who has ripped off two of my neighbours to the tune of over £40K.
Want some specifics?
Previous directly relevant experience: Time to construct a pair of first class drives using proper builders with proper equipment and the relevant skills and judgement on two of my own properties and those of a colleague (Four drives in total): Two days.
Time to construct a single identical drive using a builder recommended to my neighbour by his pet structural engineer:
Unknown.
But so far, three - four men seven days a week for two weeks. The job is not even half done, will cause damp in his house (Yet again!), has no weed barrier, will sink the first time a lorry does a three point turn on the drive, if not earlier. This total £4000 job is already over £20K not counting the cost of the "Structural Engineer". The main occupation of this professional team is to dig small holes in pieces of the drive and mover the material fro one part of the site to another and then back again. The owner & his family have had to move out and amongst the many other "Professional Services" that they have paid out for, have discovered that the £1000 survey they paid for when they bought the property 18 months ago, had clauses in it which rendered it no better than a simple valuation. So no come-back there unless he follows the advice a a "professional Solicitor" who has advised him to pay up, get the job done, and then sue his property valuer.
This poor fool is already £100K beyond is debt maximised means and a relative is propping up his lack of judgement and his continual reliance on "professionals"
The very firm opinion of two of companies that the rest of us consulted on site, who happened to be Federation of Master Builders but , if you reread my previous statements is far from the most important matter, was that the whole thing is a monumental scam and the poor fool next door is being utterly ripped off - yet again!
My comments and very unpleasant observations do not simply relate to "Structural Engineers". They relate to absolutely anyone that you might employ or interact with including the medical or any other "profession".
I have myself been a member of several "professional" organisations in more than one field (including building), and they simply shift the underlying problem from one area to another.
Either you have the ability to work things out for yourself or you are at risk of the conduct of others which you are taking as a matter of blind faith.
By the way, don't assume that everyone, irrespective of their education and experience, understands the concept of gravity. They don't. Even when it is explained to them very slowly indeed.......
Derek t
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Sign Up7:58 AM, 27th April 2019, About 6 years ago
£800 to repair a chimney means very little without knowing the size of the chimney height width and depth also the type of construction is it brick or rendered is it a simple small area or a elaborate design
How high is the roof is it a two, three or a four story house will it need scaffolding to access or a cherry picker this can add a significant amount to any repair
As you can appreciate there is a lot of info to consider when pricing a job
If the neighbours are not willing to split cost if it’s proven they do in fact have ownership of part of the chimney I would be inclined to repair my side of the chimney and issue a disclaimer to the neighbour via a solicitor stating that they are liable for any future issues due to poor maintenance of the property on their part. always get more than one quote from preferably from someone recommended
Rennie
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Sign Up9:21 AM, 27th April 2019, About 6 years ago
Reply to the comment left by Paul Shears at 25/04/2019 - 21:35
This is fantastic advice and not just about chimney works, it applies to all things in life - Thank you
Bemused
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Sign Up9:24 AM, 27th April 2019, About 6 years ago
I have to say that I agree with Paul. I have had some dreadful encounters including one that nearly cost me my house through 'structural surveyors' bad advice. Had I not done what Paul recommends and tried to understand the problem myself that's exactly what might have happened. In that case I was lucky enough not to have paid the bill (and didn't as it became clear that the advice was duff).
I have also on another issue, sued a roofer after he re-roofed a house I own that had damp/leaks round all the chimneys. Those problem continued AFTER the re-roof. One of the roofer's attempts at a get-out was to say that he didn't know whether one of the chimneys belonged to me or a neighbour and that it was up to me to have told him! Another roofer, called in for a 2nd opinion, told me to contact the FMB, which I did, and their chartered surveyor found the roofer to be at fault and gave him 6 months to remedy the work. When he didn't, the FMB wouldn't even strike him off their register. - They said I had to take him to court! Useless. I won the court case even though the roofer had legal insurance and therefore a solicitor in court (clearly he had been here before). And it cost the roofer 5K. The case took a whole day and the roofer tried to blind the judge with technicalities. I had spent ages researching roofing by then and was able to undermine his blarney, but the time it had taken up was very stressful. AND I was still out of pocket. Interestingly the 2nd roofer - who charged me 2K to put the problems right, had written a letter ( produced by roofer 1 on the day of the court case), saying that the 1st roofer had done nothing wrong! The judge disallowed it after I pointed out the illogical and late nature of the evidence, but I was flabbergasted. The judge DIDN'T allow any claim for the 2K to remedy the faults as she said that I had made a 'commercial decision' to fix the roof before the court case!! This was despite the first roofer having had over 18 months to fix problems that meant my tenants living in damp conditions. And they blame landlords for the condition of their houses!
If I have any advice it is that property is not for the faint hearted and ALWAYS ask questions if something seems illogical. Don't try and get jobs done on the cheap, but don't assume that the more expensive a job is the better quality it will be. The reverse is often true these days as that is exactly how the marketing of some trades works. I look for tradesmen who seem genuine, experienced and want the work (and for you to re-employ them in the future). And as for professionals - if you find good ones then hang on to them as they are worth their weight in gold.