Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Alan Loughlin
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Sign Up8:58 AM, 1st February 2015, About 10 years ago
the reason so many PL's are agianst HB tenants is not because of what they are, but more because of what they do. It can be misleading to generalize, and possibly unfair, but my primary interest is to make the venture profitable and as hassle free as possible, and from purely looking at my own history there is no doubt that the vast majority of the problems, ans 100% of the evictions that I have had to do are from HB tenants, so it is nothing to do with prejudice or emotion, just purely based on facts and experience.
Graham Durkin
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Sign Up9:06 AM, 1st February 2015, About 10 years ago
I think that everybody view is right ,if they think it works for them ,I personally teke L.H.A. tenants and several have to come me via current tenants ,we only have 5 flats but at times it clearly can be hassle .I recall being told that employed tenants are the ones to go for then they really stitched up this LANDLORD ,so as previously mentioned do some research but it will come down to making a choice and whether that is right only time will tell.
It also appears that some of the guidelines regarding HOUSING BENEFITseem to be applied differently in other regions as previously pointed out , I was informed of one rule by an official regarding direct payments that in some cases might make this option potentially not so viable (i dont want to put it on an open forum)but reading some of the landlords stories around the country i shouldn,t complain about the ones iv,e got.
Jonathan Clarke
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Sign Up10:14 AM, 1st February 2015, About 10 years ago
Reply to the comment left by "Monty Bodkin" at "01/02/2015 - 08:45":
10 DSS prospective tenants apply 5 fail the phone interview . You progress 3 of the applications and select one . Its exactly the same process as for one of my properties in the posh areas. Some properties are in hybrid areas
The interviewing process is a hassle per se because it takes time whether DSS or workers. We all have to do that.
DSS properties offer me lots of extra income in my area that`s why I do it. Its a business. The tenant type is relatively a non issue as long as I get my rent. The tenant part is all about my skills in managing that person whether they are working or not .
I`m still asking you what is the extra perceived hassle that DSS tenants cause? Do you accept that there are some good ones out there. If you do not accept there are any hassle free good ones then the conversation cannot progress unfortunately.
Imagine you have 2 applications for a property . They are twins and present themselves to you at the same time and give virtual identical stories and in essence are both the same and very good candidates. You just cannot decide. One then says at the end by the way I am working but I am being made redundant next week and will be on benefits the other says I am still working and havent been given any redundancy notice my job is secure .
On what grounds would you ( as it appears from what you say ) automatically select the working tenant. ? Why does the twin who has been just unfortunately been made redundant suddenly be cast aside. Their personality and credentials as a good honest tenant have not changed surely in your eyes as a result of what they have just said
Where is the logic in your discrimination?
.
Graham Durkin
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Sign Up10:45 AM, 1st February 2015, About 10 years ago
why doesn,t jonathan ring monty up and have a seperate chat on this issue because its now getting quite boring to read over and over again , I bet the guy who placed the question has had enough aswell . as many have said just pick one and go with it
Joel Hearne
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Sign Up14:13 PM, 1st February 2015, About 10 years ago
Reply to the comment left by "graham durkin" at "01/02/2015 - 10:45":
Come on Graham, relax and be more forgiving! Lol. As it happens I have been reading the comments to my post and I totally agree with Jonathan, , I really think the selection is the key and I for one will be applying what Jonathan is talking about, he speaks with a lot of experience in LHA as I have read many of his posts on several sites. I should of mentioned him earlier but Mick Roberts for LHA was the guy that came to mind.
Ian Ringrose
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Sign Up15:27 PM, 1st February 2015, About 10 years ago
Jonathan,
A very strong reason is that it is possible to get an attachment of earning order against a working ex tenant. It is always easier for someone that has just lost their job to find a new job then someone that has been out of work for some time.
I do take LHA tenants, but only when they give me a better return then working tenants. Otherwise the small increase in risk is not worth it.
Jonathan Clarke
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Sign Up16:07 PM, 1st February 2015, About 10 years ago
Reply to the comment left by "Ian Ringrose" at "01/02/2015 - 15:27":
Its a fair point but I personally dont consider that to be `a very strong reason` for not taking LHA. I certainly dont select my tenants on the basis that I am likely to take them to court at some point in the distant future and get an attachment to earnings order. That to me is like shutting the stable door after the horse has bolted.
LHA for certain sections of society ( sad as it may be ) is long term and therefore offers far more long term security. The rent is consistent week in week out for a single mum and a 6mth old child. No need to even have attachment to earnings order on my radar
A working tenant may have all kinds of ups and downs in their life and also may be tempted not to pay me because of some critical bill that comes their way. Christmas is a prime example when their well laid budget plans often goes awol and you get the apologetic call around the 15th saying can I pay half this month and then make up the rest in January
An LHA tenant does not have that option to spend my rent on that must have present because pay is direct to me . I have never in 15 years needed to take anyone to court. The government pays on time ( usually ) and they have very deep pockets.
.
Monty Bodkin
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Sign Up17:17 PM, 1st February 2015, About 10 years ago
"Do you accept that there are some good (DSS tenants) ones out there."
Of course I do, I have never said otherwise. I have had many good ones in the past, have good ones now and expect to have good ones in the future.
We are not disputing there are good DSS tenants, only about the hassle factor. We disagree, fair enough.
I`m still asking you what is the extra perceived hassle that DSS tenants cause?
As I answered, there are around twice as many possession claims for those receiving benefits. That is not a perception or discrimination, it is a fact.
You seem to be trying to swing this discussion around to that of morality. Can we get back to when you said;
"I dont do LHA for fun I do it for the money"
Now that your rents (presumably) aren't keeping pace with inflation or market rents, do you intend decreasing your LHA : non LHA tenant ratio or ploughing on regardless?
Monty Bodkin
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Sign Up17:31 PM, 1st February 2015, About 10 years ago
Reply to the comment left by "Monty Bodkin" at "01/02/2015 - 17:17":
On reading "ploughing on regardless" after posting, it sounds very confrontational, it was not meant to be.
When LHA rates changed from median to lowest 30th percentile, I decreased my LHA tenants. It is now a very different situation and I think a Government will have to capitulate- eventually.
What I'm asking is are you going to hold out or change tack?
Jonathan Clarke
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Sign Up19:18 PM, 1st February 2015, About 10 years ago
There may be twice as many possession claims for DSS but I think that is a fraction of the total number of DSS tenants so its not really a proportional relevant reason to explain the hassle factor in my view . I dont know the figures but if you have say 1000 DSS and 1000 working and 20 DSS are given a possession order against them but only 10 workers yes thats twice as many i agree. But is it all that relevant. It it still leaves 980 perfectly good DSS tenants so you choose from that pool.
Even if it was 500 DSS v 250 workers there are still 500 good DSS tenants out there in that 1000 . I dont get why the stat you gave bears any real relevance to the hassle factor. I`m looking for other reasons I guess from you
. I`m glad you have some good DSS tenants. Are they more hassle for any reason other than the one you put forward?
As for rents yes the 30th percentile reduced the income but only in my area by about £25 pcm so it was not enough to make me switch strategy no. As you know the LHA rent is set every year in alignment to the BRMA rate so its based on market rents in the area. So the pace is kept up with the market around.
I will keep going with LHA if the returns exceed those with working tenants. Even if its about the same return there are benefits in having LHA tenants over working tenants for the reasons stated already.
I bought a 2 bed for a client this month for 85K and will get £650 pcm rent after refurb. To buy the equivalent on an estate where a worker may want to reside would cost maybe 150K. I may get £50 pcm or so more rent . So from a business model viewpoint I would have to be convinced of a good reason why I would want to pay 65K more for virtually the same return.
Even if it were more hassle with LHA - 65K is a helluva incentive to put up with a bit more hassle. If you dont want it yourself pay a property manager 20K pa to deal with it. You are still 45K up on the deal.
The government has been showing increasing moves to provide sweetners to LHA landlords as they need us more and more. London Boroughs ring me up offering all kinds of incentives like 2 mths up front and first 3 repairs for free. Its a time to climb on board the gravy train not jump off in my view
And no worries no offence taken re the `ploughing on regardless` comment.
I am enjoying the debate. I will continue with LHA but keep my eye on the ball . I dont see any need for a change in tack in the short to medium term
.