Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jonathan Clarke
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Sign Up0:29 AM, 26th January 2015, About 10 years ago
Reply to the comment left by "Rosalind " at "25/01/2015 - 20:03":
Not sure what council you are with but as I alluded to in a previous post the housing benefit regulations changed in 2011 and it enables me to get all my rents paid direct from day 1 now. No more of this waiting for them to get into 8 weeks arrears.
.
Jeremy Smith
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Sign Up13:04 PM, 29th January 2015, About 10 years ago
DSS !!!! - No, no, no, no......for me anyway......
But if you MUST !....
Then, as already suggested, check all the social sites you can, google their names and addresses, and even the mobile numbers they have, you may be surprised at what it turns up.
And the electoral register can reveal interesting patterns of where they used to live.
And yes, check if that house was really sold by checking out rightmove or zoopla, perhaps.
One chap I knew ripped out the door frames from the walls (not my tenant), amongst other things,
...and another chap, my tenant's boyfriend who didn't even live there, would break off my car's wing mirrors, presumably he just had a chip on his shoulder...
It is always good to learn from your mistakes,
....but even better to learn from other's mistakes !
Jonathan Clarke
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Sign Up14:09 PM, 29th January 2015, About 10 years ago
Reply to the comment left by "Jeremy Smith" at "29/01/2015 - 13:04":
``DSS !!!! – No, no, no, no……for me anyway……
One chap I knew ripped out the door frames from the walls (not my tenant), amongst other things,
…and another chap, my tenant’s boyfriend who didn’t even live there, would break off my car’s wing mirrors, presumably he just had a chip on his shoulder…
It is always good to learn from your mistakes,``
-----------------------------------------------------------------------------------------------
What is the correlation you are suggesting here? Is the tenant world divided that neatly into two camps . DSS or non DSS.
The mistake I suggest is not in the fact that the tenant is DSS or working. The mistake is often to be found in the interviewing and selection process. Ive got DSS tenants. One has fixed door frames in one of my houses for me another has fixed my broken wing mirror for me. Its far too simplistic to equate DSS tenants with criminality in one foul catch all swoop. Its discriminatory.
Over the years I`ve had working tenants who stain carpets dont pay rent and get up to mischief . Look at the person not at where his or her rent comes from......
The chip may not be on their shoulder.
A DSS tenant can get a job tomorrow.
A working person can become DSS tomorrow
Their personality does not change overnight
Its all in the interview and selection process
Get that sorted and the financial benefits from housing benefits can be fantastic.
.
Alan Loughlin
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Sign Up15:57 PM, 29th January 2015, About 10 years ago
just say no.
Sharon Betton
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Sign Up13:14 PM, 30th January 2015, About 10 years ago
Reply to the comment left by "graham durkin" at "21/01/2015 - 11:47":
This seems like a good idead, Graham, but was not aware that a landlord could do this now. However, you may be with a sympathetic council. When Universal Credit is introduced in your areas, this will not be administered by a local office, with possibly officers you know. It will be administered from a call centre, from one of the large offices that will cover all claims - Glasgow, Bolton and Cardiff at present, set to be 10 by completion of the process in 2017.
The fact your tenants prefer that the rent goes to you is understandable but irrlevant - part of the ethos behind universal credit was to make tenants more responsible - and that means paying the rent themselves.
Jonathan Clarke
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Sign Up13:54 PM, 30th January 2015, About 10 years ago
For all LHA landlords not being paid direct please quote the below regulation to your council and you should get paid direct at the start of the tenancy. It came into force in April 2011. My council abides by now but some do not so put pressure on them to do so. I did and it transformed my business into a much more streamlined one. The council now include this specific section in their application form I fill in to pay landlords direct. Its worth its weight in gold and brings peace of mind.
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The Housing Benefit (Amendment) Regulations 2010
(8) In regulation 96(3A)(b)(10) (circumstances in which payment may be made to a landlord)—
(a)after paragraph (iii) add—
“or
(iv)the relevant authority considers that it will assist the claimant in securing or retaining a tenancy.”;
-------------------------------------------------------------------------------------------------------------
As for UC . I believe by the time it gets completely rolled out or shortly thereafter (when history repeats itself ) there will be similar amendments made to secure again direct payment. IDS`s ideology is yes to be applauded but it is ill thought out and non workable.
There is a significant percentage of the LHA population who simply do not have the ability to manage their finances and never will. It is cruel to them to expect them to be able to do so without anything but a token support structure in place. Many of them have special needs and vulnerability issues and he is setting them all up to fail.
I wouldn`t mind if IDS took the hit himself for his misplaced plans but he is not and he is using us the landlords for his own political agenda. We will be his scape goats and its just plain wrong.
.
Graham Durkin
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Sign Up17:07 PM, 30th January 2015, About 10 years ago
Reply to the comment left by "Sharon Betton" at "30/01/2015 - 13:14":
Sharon, I fully concur wioth your comments and my understanding of the Universal credit wii clearly raise serious concerns as to whether the tenant will hand over the rent to the Landlord. I believe there will be exeptions to this mandatory rule but as yet they have not decided fully who can receive direct payments .It was reported in a recent 1 year period the total of £ 250,000,000 YES MILLION POUNDS was given to tenants nationally and then not passed to their Landlords, so what BRIGHT POLITICIAN thinks its going to be any different next time.
Robert M
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Sign Up22:54 PM, 30th January 2015, About 10 years ago
I rent mainly to Housing Benefit tenants, both in self-contained houses/flats, and also rooms in HMOs. I have had both good and bad tenants, some stay decades with no problems, others are tenants from hell from day 2 until I eventually manage to evict them. My advice would be to reduce your risks as much as possible by taking a home owning rent guarantor (and damage guarantor), make sure your tenancy agreement is watertight, serve a s21 the day after signing the tenancy (warn them of this and explain it is your standard practice), get an independent inventory and schedule of condition done (with lots of photos), get proof of their HB entitlement (don't just take their word for it), and take photos/notes of any major assets they (and their guarantor) have (e.g. cars). AND importantly, learn everything you can about Housing Benefit rules, regulations, caselaw, and guidance, because it is a specialist area so if/when things go wrong you need to know how to deal with them (e.g. lodging appeals etc). If you are not willing to take the possible consequences, then do not take the risk. If you are willing and able to take the consequences, and have the hassle, and can do all of the above, then perhaps you may choose to take the risk and hopefully they could be great long-term tenants.
Alan Loughlin
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Sign Up22:57 PM, 30th January 2015, About 10 years ago
far too much hassle
Jonathan Clarke
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Sign Up8:01 AM, 31st January 2015, About 10 years ago
It is hassle yes to do LHA. Being a landlord though is a bit of a hassle anyway. You price in the hassle. Individual choice. Sometimes is less hassle . Sometimes its more hassle. You look at the hassle v reward equation. Ask me to drive to Lands End today and pay me £1000 I`m your man. Offer me £100 . Erm thanks but no thanks its too much hassle .
You study a bit more then you understand LHA. The fear subsides and the hassle factor is significantly reduced because you understand it better. Like most things in life. Then its all about the reward. I want more cash flow. I dont do LHA for fun I do it for the money. And now I understand it , its not extra hassle. So often its less. LHA tenants often just crack on with it. For my part the financials goes like this .
Example
2006 - 2 bed for 75K LHA estate £650 pcm ...Yes please
2006 - 2 bed for 150K private working estate £650 pcm ... No thanks
Two for the price of one.
Twice as much income
Would you prefer to work from 20 - 40 then retire
Or 20 -60 then retire.
Working from age 40 -60 is the real hassle in life
Get to grips with the LHA marketplace
Its can be worth the hassle
Is a 100K income better than a 50K income
You decide
.