Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Reynolds
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Sign Up12:06 PM, 24th January 2015, About 10 years ago
Reply to the comment left by "tony salmon" at "24/01/2015 - 11:42":
Its all done through tasker
tony tony
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Sign Up12:18 PM, 24th January 2015, About 10 years ago
Reply to the comment left by "Mark Reynolds" at "24/01/2015 - 12:06":
mark i never mentioned anythink about tasker, i agree tasker, credit union etc is a good thing,gives landlord peice of mind that they are not responsible for any clawback, i personaly dont use these , but as the universal credit is rolled out more and more its somthing ive thought of doing along with other stratergies
Paul Murphy
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Sign Up15:25 PM, 24th January 2015, About 10 years ago
Hi
I think you will get your hands burnt!
All London Councils can not cope with Housing LHA.
Your new tenant will only get 500 pounds per week total for living and housing.
They will not have enough to pay you at the end of the month!
Your Council will go on their side and tell them to stay in your property until you take them to court!
Then they might help them! Not you!
The government is cleaning and getting all the poor out of London!
The poor people do not get enough to stay in London!
I am a Landlord of 26 properties and this is what I see is happening at the moment!
I hope this advice helps!
regards
Paul
Dr Rosalind Beck
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Sign Up15:49 PM, 24th January 2015, About 10 years ago
Yes, it's interesting how when we give this kind of advice, based on years of painful experience, it can be interpreted as mere negativity. Instead, I think we all feel the impulse to help others avoid the stress and even anguish that some of us have gone through when we have believed what liars tell us.
I never blame the victim; thus, if the OP gets ripped off I will clearly side with them and against the people who cheat him, but it would be good if he could take some of this advice on board. I made most of my mistakes in this business in isolation, knowing no other landlords and being unaware of any property forums. I think the novice landlords who get help from these forums are very lucky compared to what it used to be like for us more experienced landlords. It would be a shame if they didn't take heed.
Jonathan Clarke
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Sign Up16:07 PM, 24th January 2015, About 10 years ago
Interesting debate ...
Ive been renting to the LHA sector for over 15 years . I get all my rents direct from Milton Keynes Council. The change came in April 2011 when the housing regs were amended and allowed direct payment in order to secure the tenancy or prevent eviction. I put that on my AST . I had to tell the council though as they were not aware. They apologised and its not been a problem since.. No need to use the vulnerability criteria anymore so this cuts out the time consuming evidential support letters which I used to have to provide .
BUT and its a big BUT . Its a regulation which isnt the same as law. So some councils choose to ignore it and they can do this legally as a matter of internal policy.
As for clawbacks if paid direct. Yes it can happen but you can challenge many of them and have their decisions overturned. Its not been a problem. Keep a good contingency fund reserve . Some appeals go on for months and months and you still have to pay the mortgage in the interim
LHA is a niche market and not for everyone. But dont see it as a black and white issue. That is shortsighted and discriminatory in my view. An LHA tenant is 24hrs away from getting a job. A working tenant is 24hrs away from getting a P45. Their personality doesnt change overnight if that happens. Look at the person not so much where the rent comes from. Despite its operational shortcomings the government is a very good rent payer. If you have a bad experience with an LHA tenant its often down to poor interview and selection.
75% of my portfolio is LHA. Its more complex and can be more intense management on occasions but sometimes the management is minimal as they are more self sufficient and less picky. You have to know your stuff though and be a good all rounder I do it because where I am the business case for LHA gives me in some case 50% - 100% more return than it would for a working tenant in terms of rent v capital outlay
The London boroughs are struggling with housing LHA . That`s why the likes of Harrow ring me up and offer me incentives to take their tenants.
Take the emotion out of LHA invest in the right areas and the LHA business model is a very successful one.
When UC comes around I will use my local credit union over Tasker. I am sure the government will learn from its failings in the pilot areas It cannot afford to alienate the PRS. We offer them a lifeline for their lack of house building and they will come around to our way of thinking eventually. But at the moment they dont want to lose face so IDS will plough on regardless.. After the election will be the time. Their manifestos will make interesting reading
Michele
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Sign Up17:56 PM, 24th January 2015, About 10 years ago
Checks and more checks.
Once you are satisfied that the info supplied is real then I'd say go ahead. I have had my property trashed by HB tenants and lost money, and I've been renting out a property of mine to an HB tenant since 2007 with no issues.
It can be difficult, but all tenants are different. We just have to do the background work to hopefully make thing work for everyone.
Neil Robb
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Sign Up21:54 PM, 24th January 2015, About 10 years ago
Hi
I have been doing this a while and normally I don't mind whether a tenant is on benefits or working. You can get the same problems from tenants regardless.
I normally meet the tenants get a feel about them look on there social media sights to try get an understanding of them. (Facebook etc.) . I look for things like attitude to law drink drugs family etc.. As most of my tenants are local I ask about.
If I meet someone and they are out of their head on drink or drugs big no no.
I looked on Facebook about one prospective tenant there was a picture of about twenty vodka bottles along the kitchen top. His attitude to law was not nice. But the best pictures were a load of cash on the floor. him sitting there waving it about in his hands and another with a shoe box 3/4 full of twenty pound notes.
There was no way he was getting anywhere near my properties.
We all make mistakes and if it goes wrong deal with it. over all it has given me a good life now. Just don't take it personal I received both direct payment and indirect by my benefit tenants. I do have problems but far and few between.
If like you I feel good about the tenant then I let my property. It has gone wrong on a few occasion's but you deal with it some people just don't get a break in life and others abuse that break. you just never know.
Dr Rosalind Beck
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Sign Up13:44 PM, 25th January 2015, About 10 years ago
Well I think this approach is okay if you have a lot of properties and won't get into trouble if you have one non-payer for 6 months (about the time it takes to get people out) and also if your nerves can take it.
I think it is a very good idea to check them out on Facebook though. I usually forget! But I did turn down one tenant when I saw his 'body building' and 'boxing' stuff and comments to his father about how much he hated him...
Jonathan Clarke
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Sign Up18:27 PM, 25th January 2015, About 10 years ago
Reply to the comment left by "Rosalind " at "25/01/2015 - 13:44":
It softens the blow if you have multiple properties I agree but exactly the same could happen with a working tenant and therefore you should always have sufficient reserves in your contingency fund to deal with non payment whether you have 1 or 20 properties.
People have different views as to what % reserves against debt should be kept. Mark advises 20% of debt which for me is a bit too strong. But whatever figure you choose the % is the same. Tenant type and number of properties you have is largely irrelevant to that in my view
.
Dr Rosalind Beck
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Sign Up20:03 PM, 25th January 2015, About 10 years ago
Oh yes, I agree it's not a matter of LHA versus working tenants. Our worst tenant ever was working - but in the tax-fee part of the economy - cash in hand - so we could never get an attachment of earnings on her after we got the CCJ. And there is an advantage with LHA tenants in that you can get the payments direct as soon as they're the equivalent of 8 weeks in arrears - I think you run the risk of losing more with working tenants actually, if you come across a bad one because you can't force them to hand their pay packet over and you have to play a long game to stand any chance of getting your money back.