Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up14:06 PM, 28th January 2014, About 11 years ago
Reply to the comment left by "Stephen Frame" at "28/01/2014 - 13:46":
Hi Stephen
This has put yet another spin on the situation.
When I read your first post I thought that your surrender of the tenancy was at the landlords request. Having now understood that it is at your request that changes everything.
Under the circumstances I believe you landlord and his agent are being perfectly reasonable.
They do not have to let you out of the agreement so asking you to pay for their inventory clerk and accommodating their needs to re-let the property are all perfectly reasonable in my opinion.
If you are worried about the inventory there is no issue in you instructing your own inventory clerk and paying for that.
Given the circumstances I recommend that you are as helpful as possible, otherwise the landlord and his agent could just say "stuff you, we will hold you to the contract and sue you if you breach it".
I have been in similar situations myself and I will always help tenants if I can but if they start to become awkward there is a massive temptation for any landlord to be equally or more awkward when the deck is stacked in their favour.
.
Stephen Frame
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Sign Up14:06 PM, 28th January 2014, About 11 years ago
Reply to the comment left by "Mark Alexander" at "28/01/2014 - 13:50":
Mark - We are also Landlords. Hopefully GOOD ones! We have several properties that we have let over many years and to date have never had a dispute with a tenant. Sadly, we don't seem to get treated so well when renting ourselves!
Romain Garcin
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Sign Up14:17 PM, 28th January 2014, About 11 years ago
Stephen from the extra info. you gave it seems that you did not serve any notice to quit as your fixed term tenancy does not end until 2015.
Effectively what you did is offer to surrender the tenancy. Your landlord is free to accept or refuse that offer, and is free to set out his conditions to accept.
His conditions are not unreasonable as he is letting you off rather cheaply, as pointed by Mark.
What could be in your favour is that the actions of the landlord/agent are pointing towards a "surrender by operation of law": Ie. they have asked you to hand over the keys, they have asked for a check out to be carried out, and they intend to take possession to carry out work. Put together these actions are , in my view, incompatible with your tenancy continuing, and as such you could claim that you do not owe anything past the checkout date.
@IO 13:49: It doesn't matter 'why' it is in that act. what matters is what it says. 😉
Industry Observer
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Sign Up14:28 PM, 28th January 2014, About 11 years ago
Hey Mark when I say back off that includes you!!! (only joking it's your ball we are playing with).
Yes I agree I think it changes a lot - not everything but a lot. I didn't realise early release from a two year AST was being sought, an object lesson for all tenants not to sign up to longer than even a year first time round. And indeed for Landlords to in some respects before granting longer terms perhaps with yuour beloved deed of Assurance Mark?!!
The legal position here is quite interesting, simple but as you also rightly say could get very messy.
First there is no legal right at all for a tenant to give notice during a fixed term tenancy unless there is a break clause or, if they walk, they are confident they can prove breach on the Landlord's part sufficient to outweigh any claims he might then bring.
Second there is no obligation on a Landlord to actually do anything he can just sit back and claim the remaining rent payments from you. Mind he'd then have to allow sub-letting but this is a certainty in commercial and there was a case about 5 years ago where a firm of solicitors(!!) wanted out, Landlord said no, they said he had to mitigate their loss by finding replacement tenants, and the sols lost.
Mind another warning here for Landlords is of course once down this route the tenant is entitled to source the sub-tenants.
I further agree with Mark that the Landlord and agent are not being that unhelpful here. I wouldn't go as far on that as Mark but not far behind. It seems to me the only hindrance is the request for a 1st move out so LL can do work he wants to (perhaps to get an even better rent he is hardly releasing you for a lower one I'll bet).
That I think is the only 'unreasonable' bit in the LL position and I think he should just let you go especially if the new tenants are going to bring him increased income.
But he is under no obligation to do so and frankly Stephen you are damned lucky he is letting you go on any terms!!!
Sorry
OK everyone else's go now, time back on!
Industry Observer
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Sign Up14:30 PM, 28th January 2014, About 11 years ago
@Romain
The trouble is it doesn't say what you think or want it to say. It is in the 85 Act because that is where the LL repairing obligations are contained, and it is no coincidence that there is an implied right of access for a landlord on 24 hours notice.
But it still doesn't outweigh the right to peceful occupancy. Go in when a tenant with exclusive possession has expressly said "NO" and you are trespassing, and also I would argue harassing the tenant.
Nice pair of Statutes to sue under (if you are a tenant).
Mark Alexander - Founder of Property118
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Sign Up14:36 PM, 28th January 2014, About 11 years ago
Reply to the comment left by "Stephen Frame" at "28/01/2014 - 14:06":
I posted a set of questions and several follow up comments for tenants to ask their landlords on another thread yesterday - I have consolidated my comments and question below ....
1) Can I see your credit status please? I would be happy to pay the £2 or whatever it costs for the landlord to get a copy of his/her credit file from Equifax.
2) Which deposit protection scheme do you use?
3) Can I see the Gas Safety Certificate and EPC?
4) If you are using a letting agent, are they members of ARLA, NALS, RICS etc. and can I see their PI insurance policy and Client Money Protection Insurance certificates please?
5) Will you be getting a professional inventory done?
6) Are you prepared to enter into a “Deed of Assurance”
7) Can you show me evidence from your mortgage lender that you have consent to let this property please?
8) May I contact previous and/or existing tenants for references please?
9) May I have a copy of the tenancy agreement template to consider before I commit to referencing please?
10) Please confirm all costs including referencing, documentation, renewal fees etc.
I might also want to add a few more given a bit more time to think about this.
If a tenant asked me all of these questions I would be reassured that I am dealing with a very professional person, wouldn't you?
I would be far more likely to select a tenant who asked me those questions that a tenant who asked none. Maybe I’m a bit strange like that but if a tenant tells me they want to stay long term that’s what I’m looking for. If they ask me the right questions I know they have thought things through properly and are not just playing lip service to my desire to find long term tenants.
If a landlord has nothing to hide, why would such questions pose a problem?
If I am competing against a landlord with another property for the same good quality, long term tenant could you blame us for giving this set of questions to the tenant?
The Deed of Assurance is the deal closer for us.
Remember, our market is working families are the retired, not students, house shares, young professionals or LHA claimants.
Hopefully that will help you in more ways than one, i.e. as a landlord and as a tenant 🙂
.
Industry Observer
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Sign Up14:47 PM, 28th January 2014, About 11 years ago
Romain
I agree with your post 14:17 and surrender. If the agent is prepared to accept the keys on a set of agreed terms then that will be surrender.
However the problem is it looks as though it is only going to physically happen if it happens at all on those terms.
But I agree - if the keys are handed over and surrender accepted then the tenant does not have to pay to 14th Feb (Valentines don't you just love your agent and landlord Stephen?!!) unless of course he has agreed to do so.
Incidentally Stephen all this really needs to be put in writing otherwise of course any of the alleged agreed terms can be disputed by one party or the other.
Romain Garcin
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Sign Up16:19 PM, 28th January 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "28/01/2014 - 14:30":
I don't want to digress, but it does say what I think it does, since I quoted it literally. It is irrelevant to argue why it is in LTA 1985: The fact is that there is a right of access to inspect condition of property. so if T unreasonably refuses he is in breach.
If used reasonably this does not interfere with peaceful occupation, with potential consequences for him.
That said, I am glad to see that you now agree that tenant's "notice" in such case has no value whatsoever to oblige the landlord to accept anything.
Industry Observer
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Sign Up17:23 PM, 28th January 2014, About 11 years ago
Romain
The last sentence I never disagreed just hadn't seen that bit in the various posts.
Tell you what Romain answer me this, a practical question.
If this clause in the 85 Act is so powerful, and post dates the 1977 Act, why if there are agents and landlords by the 1000 being refused access every day say for gas safety renewal visits, where they have a criminal liability?
OK so why don't those agents just give the 24 hours notice and just barge in? Assuming the lkeys still work and they don't suspect two large alsations of being behind the door, why is there so much pussy footing around, why don't we all just give the 24 hours notice (assuming it is reflected in the agreement though it doesn't have to be because it is imorted into all tenancies anyway) and go in?
I'll tell you why - it is because express refusal to allow access may well be a breach, but do you seriously think a Judge will give an order under ground 12 in a s8 notice.
Note your word "reasonably" - the word that has made countless lawyers rich!! You a lawyer by the way you are mighty quick to quote Statute have you got all the books beside you?
Seriously the Judge might grant an immediate order that access be allowed for gas safety renewal, or a dog in a block of flats and the owner/Landlord receives warning of a forfeiture notice fron the block agent I've had both of those cases.
I will argue the point no further Romain we are in reality not that far apart and it is the reality that couts here, not the theory. But if you advise a client Landlord to rely on that clause, and he intends to barge in after 24 hours, best also to advise him of the PoE 1977 Act consequences, and also if the tenant has expressly refused access, the Harassment Act 1996 I think it is.
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Sign Up19:31 PM, 28th January 2014, About 11 years ago
As I understand it the landlord is in a weak position here unless you and he agreed a thorough inventory, photographed (each room) dated and signed by both parties at the start of the tenancy, preferably through an independent inventory clerk/service. The landlord will find it extremely difficult to argue for retaining any deposit without this initial agreement between you.
No inventory clerk/service is going to get embroiled in either side of any dispute without clear agreed evidence of the state of the property at the start of the tenancy - why on earth would they? So it's down to your word against the landlord's and this coin will spin in your favour. Be at the meeting, be polite but state firmly your intention to receive your deposit back in full.