Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
John Boyle
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Sign Up9:53 AM, 27th January 2017, About 8 years ago
Yes, the utility companies will want to talk to the current tenant but are also quite happy to deal with the landlord if the property is empty.
I think the charge to swop from pre-paid to a credit meter (used to be called a Dry Meter) is about £50-60 per meter, I believe the gas meter costs a bit more than electric.
As a landlord, I normally pay the cost as a gesture of goodwill. However I believe the cost is often split 50/50. It's a matter for negotiation. A fair number of tenants like pre-paid.
It may be that the landlord doesn't want to get involved and end up having to pay out .
How badly do you want the flat?
Robert M
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Sign Up9:56 AM, 27th January 2017, About 8 years ago
Hi Michael
The electricity supply will be in your sisters name, so yes it will be a case that your sister will need to arrange the meter change in her name. It is the supplier (at the tenant's request) who arranges the change of meter from a pre-paid meter to a normal credit meter, so your sister will need to contact her electricity supplier and request the meter change.
Some energy suppliers will change the meter free of charge, some will charge a fee for doing this, so it may be worthwhile checking this with the supplier.
If the supplier does charge for changing the meter, then it may be better to change the supplier to one that does not charge for changing meters (I used EDF for this purpose), then a month or two later ask the new supplier to change the meter to a credit meter. Once a credit meter is in, then you are free to change to whatever supplier your wish.
If a Smart meter is offered then this may be a good idea as then the supplier will only charge for actual usage rather than estimating the usage.
If your sister has a poor credit history, then the supplier may refuse to change the meter, and/or require a deposit from her before agreeing to instal a credit meter.
Paul Green
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Sign Up11:10 AM, 27th January 2017, About 8 years ago
Beware of smart meters. Their is a campaign currently being run by and organisation called 38 degrees... Smart meters use granular charging which will make the energy companies billions of pounds by charging you for every single unit of electricity you use , right down to chargeing your mobile phone . Smart meters are a ruse to get more money off the consumer..buyer beware. Lastly if you supplier says you have to have a smart meter fitted their wrong. there is no government policy saying you have to have one installed, stick with a dumb metet. They are cheaper.
Richard U
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Sign Up11:37 AM, 27th January 2017, About 8 years ago
I would add that the benefits to the tenant of not having pre-pay are worth the payment. The rates being charged are punitive and the tenant will inevitably save money over the tenancy by being smart about choosing the best DD deal.
Robert M
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Sign Up11:44 AM, 27th January 2017, About 8 years ago
Reply to the comment left by "Paul Green" at "27/01/2017 - 11:10":
Hi Paul
As far as I can see there is no issue with paying for every unit of electricity you use, surely that is what you are supposed to do? That said, I've no idea what "granular charging" is, or how that differs from normal charging, can you explain further please?
Luk Udav
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Sign Up14:47 PM, 27th January 2017, About 8 years ago
Reply to the comment left by "Robert Mellors" at "27/01/2017 - 11:44":
The only thing I can find about "granular charging" and smart meters is at a website where pre-purchase of Bacofoil is recommeneded. Richard U is 100% correct, pre-pays are a rip-off.
Paul Green
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Sign Up15:35 PM, 27th January 2017, About 8 years ago
Reply to the comment left by "Robert Mellors" at "27/01/2017 - 11:44":
Hi Robert our old meters known as dumb meters use 1/10 (one tenth) to measure 1 unit of electricity used. That's the last didit on our meters usually in red. Plugging in a mobile phone charger would hardly register on a dumb meter, because of the low voltage draw it requires to charge a phone. On a smart meter the decimal point is moved to record 1/1000 or even more 1/100000 and so can pick up the slightest crumb of current draw used in our homes, their by costing the consumer hundreds of pounds more in metering charges and if you multiply that for the whole country company's the big 5 (a monopoly) stand to make billions of profits from granular charging, basically charging you for every grain of electricity used. That's why their so smart. The big five use propaganda to say this will benefit the end user, but it's the reverse , that's why they install them for free. And some companies even knock on your door to change your meter and say the government wants all houses to have one fitted by 2020. It's not true. There is no obligation to except one. Here is a list of other reasons not to have one fitted. and the 38 degree campaign..please sign the petition too... .it's not only damming but shocking . It goes like this..
To: Theresa May
WE DO NOT CONSENT TO THE ROLL OUT OF SMART METERS IN THE UK
SIGN THE PETITION
JTContact Campaign Creator
Campaign created by
JV Tolentino
WE DO NOT CONSENT TO THE ROLL OUT OF SMART METERS IN THE UK
Dear Theresa May, We, the undesigned request that you STOP THE ROLL-OUT OF SMART METERS IN THE UK with immediate effect.
Why is this important?
We are told that 'Smart' Meters will replace our existing water, gas and electricity metering systems and that the UK as a whole could benefit from saving up to 2% of our energy IF we change our behaviour.
What are we NOT being told..
1. There are major health concerns
'Smart' Meters emit a continuous stream of pulsed microwave radiation, 24 hours a day, 365 days a year. These fields are intensely bio-active and affect the people and natural ecology in and around each home as well nearby. Mechanism for harm to Human Health include activation of voltage-gated calcium channels (VGCCs) and cellular communication interference which leads to the production of free-radicals and DNA damage (Prof. Martin Pall, 2014)
EMF waves are especially dangerous to the cells, DNA and organs of young children, babies and foetuses.
2. There are cheaper, less intrusive, ways of monitoring energy
Germany has rejected 'Smart' Meters, citing a "lack of savings" for customers. In the UK, 'Smart' Meters are being publicised promoted as "putting consumers in control of energy".
If that were true, UK consumers would be given an inexpensive energy monitor - available for just £15 - to assess their own energy/appliance use. Instead, 'Smart' Meters are designed to transmit private data to energy companies and allow them to remotely disconnect supplies and perform "Active Demand Management" - where appliances can be controlled by the energy company (Ofgem 2014). These facts are not being explained to the public.
3. They do NOT reduce energy/utility consumption
Only consumers can save energy - when they chose to change their behaviour. If saving measures are not taken, Smart Meters will actually lead to higher bills to pay for the total programme cost of £12bn - representing a cost to each home and small business of at least £400. Energy bills shot up in December 2013 - as energy companies looked to maximise profits.
4. Security vulnerabilities
The proposed 'Smart' Meter infrastructure is inherently insecure and will leave UK homes, in the words of GCHQ, "open to terrorist [cyber] attack". A plan to place our entire domestic and small business energy and water supply online is at best reckless and at worst openly inviting trouble - whether that threat lies abroad or closer to home. 'Smart' Meters also increase the impacts of grid security threats from electromagnetic pulse attacks (Jamieson 2012)
5. Privacy intrusions and profiling
Smart Meters harvest vast amounts of private data about occupant's lives and behaviours at home - allowing corporations and agencies to analyse our habits, profile our behaviours and monetise our private lives. We are aware that access to our medical data and tax data is already being passed on to third parties - we have no doubt that the valuable data gathered by 'Smart' Meters will follow.
6. They are a poor investment of OUR money
Smart Meters will COST THE PUBLIC AT LEAST £12 BILLION with no guarantee of any savings being returned by Big Energy. And because of the significant project risks and problems, the bills is likely to be far, far higher.
7. They are neither 'green' nor “clean” – and could become the basis for unaffordable remediation costs
Many countries (e.g. Belgium, France, Austria, Russia) have taken great steps to limit or remove sources of RF/MW pollution - especially for children - due to the now 5,000+ studies now showing harm from artificial sources of EMFs. The UK, however, seems oblivious to now established mechanisms for harm and is therefore not taking a precautionary approach in its continued implementation of a wireless "Smart" Grid. While UK standards were overwhelmingly voted "out of date and obsolete" in an EU parliamentary motion in 2008, they remain in place despite PHE's inability to categorically confirm that non-thermal EMF exposure is "safe". Simultaneously, the WHO now categorises RF EMFs as a 2B possible cancer causing agent.
8. They are likely to disappoint and further disenfranchise hard-working consumers
A one year study by Toronto Hydro showed that 84% of people's bills went UP after 'Smart; Meters had been installed - often by more 50%+. There is no guarantee of any savings from 'Smart' Meters. Instead, Ofgem's recent 'Smartgrid Routemap' promotes the introduction of lucrative "Time of Use" tariffs which will require people to take significant steps to avoid being penalised for using appliances at busy times.
Many pilot studies show that Smart Meters do NOT lead to sustained energy savings - ComEd's pilot in the US showing "zero statistical difference" in usage.
Who will benefit when users make no energy savings, but Big Energy and the Government has the means to exploit private data and take control of our appliances? Whoever it may be, it will not be the UK public.
We therefore want this £12bn programme STOPPED.
Darlington Landlord
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Sign Up18:21 PM, 27th January 2017, About 8 years ago
Only the account holder can ask for the meter to be changed and it can take up to 6 weeks for an account to be setup and the account number sent. I would suggest that she takes the flat with a written agreement that the landlord will make a reasonable (perhaps a specific or capped amount) contribution towards the cost of having a key meter for a couple of months and any charge to replace it. As mentioned above some suppliers will change the meter for free if you are moving to them. I have had several electric meters changed free by Southern Electricity. You will need the MPAN number (on bills but you may find the landlord has an old bill with it on) to change supplier.
Paul Green
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Sign Up19:04 PM, 27th January 2017, About 8 years ago
My meters were changed to prepayment via a court order, by the electric and gas company (duel fuel) because my tenant run up a £1500 debit and left without paying. I told my next tenant that if they wanted to switch supper they could to save some money. 22 months later on check out I took meter readings and discovered they had not only changed suppliers but also had the meters changed back; and reverted to direct debit. They never asked me for a penny. And done me a favour because I prefer Direct debit meters, it's easy to take readings and keep the electric and gas on in the flat via final bill during void periods...this was because I had gave them permission to switch (although not pacifically the actual meters) I suspect the new suppliers installed them for nothing, hence not hearing from them. They also had good credit history as they were doctors....I think the tenants should pay, otherwise your be swopping back and forth depending on whether people prefer prepayment or quarterly bills...we can't be dictated to , what's there is there, it's your account (the tenants) you change and pay for it. Depending on what you prefer
Paul Green
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Sign Up19:09 PM, 27th January 2017, About 8 years ago
My meters were change to prepayment via a court order, by the electric and gas company (duel fuel) because my tenant run up a £1500 debit and left without paying. I told my next that if they wanted to switch supper they could to save some money. 22 months later on check out I took meter readings and discovered they had not only changed suppliers but also had the meters changed back & reverted to direct debit. They never asked me for a penny. And done me a favour because I prefer Direct debit meters, it's easy to take readings and keep the electric and gas on in void periods...this was because I had gave them permission to switch (although not pacifically the actual meters) I suspect the new suppliers installed them for nothing, hence not hearing from them. They also had good credit history as they were doctors....I think the tenants should pay, otherwise your be swopping back and forth depending on whether people prefer prepayment or quarterly bills...