Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Chris @ Possession Friend
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Sign Up14:43 PM, 4th October 2018, About 6 years ago
Reply to the comment left by Chris Daniel at 30/09/2018 - 17:45
I have written to MHCLG expressing disappointment that the recent H & P Act House of Commons briefing paper did not include any update on its implentation
( quite regardless of its watered-down amendments by mainly labour M.P.'s who opposed it lock stock and barrel - would you believe ! )
Mike
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Sign Up15:46 PM, 4th October 2018, About 6 years ago
So from now on, anyone wishing to serve a section 21 notice would need to ensure that all the relevant information required under the new deregulation rules need to be fulfilled even for those predating tenancies, particularly when using accelerated possession order, perhaps not for standard possession order under S21.
Does anyone think or know that it ought to have been given before the new rule started on 1st October 2018, what of those who still have not complied with, and yet to provide the necessary paperwork to their tenants, can their case now be thrown out?
I was recently looking at court forms for accelerated possessions under section 21, it asks for dates when the relevant paperwork was given to tenants, so clearly this indicates that dates these were given can make a big difference to an outcome of success of accelerated possession order. let us see what are your views on this.
Chris @ Possession Friend
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Sign Up22:21 PM, 5th October 2018, About 6 years ago
Reply to the comment left by Mike at 04/10/2018 - 15:46
Its correct that following the service of a Section 21, its only the Accelerated process forms ( n5b ) that ask the specific questions about the Tenancy Prescribed Information ( EPC, gs cert & H2R ) whilst the 'non-accelerated' form ( N5 and N119 ) don't.
The difference is that a judge can award Accelerated Possession WITHOUT a hearing, whereas a hearing is always necessary following a 'Non-Accelerated' claim. ( So don't be thinking a judge isn't going to ask those questions about the P.I at the hearing 😉
Michael Barnes
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Sign Up23:53 PM, 6th October 2018, About 6 years ago
Reply to the comment left by Mike at 04/10/2018 - 15:46
It SHOULD make no difference for pre-October 2015 tenancies if the prescribed documents have been served or not.
BUT it will depend on whether or not the judge understands the law, hence the recommendation to serve PI before S21.
Note, however, that it will not be possible to correct a failing to serve the GSC before the tenant occupied the property.
Mike
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Sign Up0:43 AM, 7th October 2018, About 6 years ago
Reply to the comment left by Michael Barnes at 06/10/2018 - 23:53Micheal, if suppose a landlord took a tenant on in 2010, it would be 8 years since the tenancy first started, it may be rolled into a periodic tenancy, what if the landlord want to serve S21 and cannot produce evidence of a GSC from 2012, since no one keeps old GSC lying about so how would a landlord be able to use S21 in this scenario? most people don't keep records for more than a few years, and does having a GSC makes any installation any more safer than it is ? what if the things went wrong in the heating appliance a few days or months after it was checked? How many people lose lives in Britain from carbon monoxide or gas explosions? compare this to numbers killed on roads and numbers killed by negligence of medical staff at hospitals, such as giving incorrect dosage, wrongly diagnosing a medical condition, and why is the lives of tenants more important than those of home owners and their families? why do home owners not have to obtain a GSC if it was for a matter of life and death or safety as being the prime concern, which should be for everyone not just tenants. The housing law is obviously biased and heavily against landlords, why can't GSC be also the responsibility of tenants?
Chris @ Possession Friend
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Sign Up13:05 PM, 7th October 2018, About 6 years ago
Reply to the comment left by Mike at 07/10/2018 - 00:43After the 1st of Oct 2018, - re Tenancies that originated Before 1/10/15 you will have to serve the EPC, Gas & H2R Before you can serve a Sec 21 ( Not the gas cert before the tenancy began ( as is the case for AST's from 1/10/15 )
Mike
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Sign Up19:48 PM, 7th October 2018, About 6 years ago
Chris, I said you may have to produce a gas safety record at the time the tenancy began in 2010 for instance, so if your tenants moved in in 2010, and they are still living at the same place under a periodic tenancy, do you have to serve them the current GSC as well as a copy of GSC when they moved in 2010.
I am aware all current GSC need to be given to all tenants from 1st October 2018, irrespectively when they first too tenancy.
The point i am making is what if the tenants claim that when they first took over the tenancy, their landlord did not provide them with a GSC, and the only way to prove would be to produce your (landlord's) copy, but you may not have kept it after a few years most people destroy old paperwork.
Chris @ Possession Friend
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Sign Up21:18 PM, 7th October 2018, About 6 years ago
Reply to the comment left by Mike at 07/10/2018 - 19:48
Its not retrospective to when the tenancy began.
There is conflicting / uncertain views on what a court will decide in a Possession claim case ( see much lengthy - very, discussion on Nearly legal, but I'm advising my clients to serve the EPC and Gas ( as well as the current H2R - which there is clear agreement isn't required pre-2015 ) shortly before the service of a Section 21.
Michael Barnes
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Sign Up23:10 PM, 7th October 2018, About 6 years ago
Reply to the comment left by Mike at 07/10/2018 - 00:43
That's a lot of questions.
- Having a GSC does not make the installation safer, but it does indicate that the installation was up to standard at the time of the inspection.
- Who keeps old GSCs? any competent landlord.
- many more people die from medical negligence and road accidents than from gas: Are you suggesting that a few extra deaths from faulty gas installations are acceptable?
- Why do homeowners not have to have a GSC? Individuals are entitled to indulge in risky behaviour for themselves and, to a limited extent, for their family. However, those providing goods and services to others are not entitled to put those others at risk by providing dangerous (if used in a lawful way) goods and services.
- Not produce GSC from 2012? As I pointed out earlier, it is not a requirement to have served GSC for a pre-October 2015 tenancy in order to serve a valid S21 notice, it is just that some judges may not realise this.
Mike
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Sign Up2:03 AM, 8th October 2018, About 6 years ago
No Micheal, I was not suggesting that any deaths from faulty gas appliances are acceptable, but the emphasis placed on Gas safety far outweighs that placed on many other deaths caused through other health and safety issues, like there are more injuries and deaths at building sites, traffic accidents, cyclist getting moved down by HGVs through lack of cycle lanes, no one seems to take the responsibility seriously apart from penalising helpless lorry drivers whose vision is restricted and irresponsible cyclist wedging themselves between small gaps and huge lorries just to be ahead at a junction, All cyclist should be responsible for their own safety, would any sensible person stand next to a big lorry, why not pull behind it when traffic is stopping at red lights.
All accidental deaths should be preventable including responsibility imposed on home owners as their neighbours properties could be damaged and other people get killed and parents should also be made responsible for their children's well fare and safety of their lives, a home owner not taking care of his gas appliance is equally danger to his neighbours and to some extent his own family.
.
But Micheal do you even know how a gas safety checks are made? the engineers are in and out in 15 minutes, they only check the flue gasses with their gas analyser, if all readings are within specified parameters, they pass the boiler, give it a quick visual inspection from the outside, check the condition of the flue, but rarely open the boiler covers to visually inspect inside, they say that is part of a service and takes longer and needs to be done separately, and say most boilers don't need servicing every year, they also check for gas tightness any small leakage) but do not and most times cannot inspect pipes where they are hidden under false floors and buried in concrete, where a potential problem can occur.
This does not surprise me as many only charge £35.00 to issue a GSC.
I remember how i fell out with a lettings agent, when I was reminded by a lettings agent acting for me, that a gas safety inspection is due and a GSC needs to be obtained a month before it was due, so i arranged a gas safe engineer to attend, I would also need to be there as the tenant was behaving awkward, I had given the tenant a weeks notice that we would be calling to do the safety checks , fortunately I got there first, the tenant tells me then that the heating has melted!
why the hell did she not tell me before?
So i asked her can I come in and have a quick look what is melted, she allowed me in, i took one look at the warm air heating unit, its front plastic cover had melted and deformed, I asked her when did that happen, she replied about two months ago, so i asked her why the heck did she not report this and her reply was because she was behind on rent and did not want to cause me any more trouble as she owed me a fair amount of rent!
I obviously phoned the Gas safe engineer to abandon his visit as he was stuck in a long que due to a traffic incident, and he himself asked me if he can come another time, i said OK not a problem and i briefly explained to him that there was no way the heating appliance could be serviced and issued with a GSC, because it had suffered a major failure, he advised me to turn off the gas at the meter if she agrees as long as she is not using gas cooker or hot water from the boiler, fortunately the house had an immersion heater for hot water and an electric cooker, and spring was approaching as it was late April, so i turned off the gas at the meter, warned the tenant not to turn it on, she agreed and acknowledged that she did not need heating as the weather was very mild.
In the mean time I tried to update this matter to my agent just to let him know that I am taking all the necessary steps to remedy the situation as the heating had suffered a catastrophic failure, and i have turned the gas off!
Immediately the agent blew his top off, he said i should not have turned the gas off as I have just committed a criminal offence under the housing act! what the hell I replied, I said I turned the gas off because of safety being the paramount and not the housing law, so next day he wrote a letter to me terminating his services with an immediate effect, I have since not gone back to rejoin this agent and got a gas safe engineer to fit a new wet central heating system.
But would you believe that the Warm Air heating failure was actually caused by the tenant, she had stuffed padded jackets in each of the upstairs ducts that carry warm air in upstairs room in order to conserve her heating bills! this caused the warm air unit cupboard to overheat like an oven and melt the front plastic cover!
She was given S21 notice and left on the 12th hour and glad to say I did not need to seek a court possession order, she handed the keys back and left owing me 7 months in rent plus the damage she caused to the property cost ne a further 10K.
Micheal I do take gas safety very seriously, especially CO poisoning, she even had the permanent vents blocked off as this warm air heating was not a balanced flue, and it was a gas safe requirement to have permanent vents, she sealed these with a brown tape, she was dicing with death. She took batteries off the carbon monoxide detector to run her children's toys! That is the tenants for you, they don't regard their own safety and that of her two young children.