Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mandy Thomson
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Sign Up17:36 PM, 22nd August 2016, About 8 years ago
Hi Raj
You haven't stated whether all 4 tenants are on a joint AST, but as you refer to the deposit being held on behalf of all 4 of them, am I correct in assuming that is the case?
Where you have joint tenancies, all the tenants on the AST are one and the same in a legal sense. They are all jointly and severally liable for carrying out their obligations under the AST.
It also means that if one tenant serves notice, he/she is serving notice to end the tenancy on behalf of all of them.
You can either assign the tenancy (assuming this is allowed for on the AST) once a new tenant has been found or you can draw up a deed of surrender (just a letter stating as such which you and all four tenants sign) ending the old tenancy and you would then draw up a new AST with the 3 remaining tenants plus the new one. Ensure at least two copies of the AST or deed of assignment are drawn up and signed. You keep one and the lead tenant keeps the other.
If you decide to assign, you can download a form from the RLA or NLA. This must be signed as a deed which means the signatures are witnessed.
Where the deposit is concerned, if you assign the existing tenancy, you would simply need to inform the company and follow their change of tenant procedure. However, you would need to ensure that the prescribed information is served on the new tenant within 30 days of her paying her share of the deposit, and of course ensure the departing tenant is repaid her share (either by the new tenant or yourself). You will also need to serve the new prescribed information (EPC, gas certificate - if property has gas and government "How to Rent" booklet) on the new tenant.
If you draw up a new AST, however, you will need to re-protect the deposit and serve all the prescribed information on all 4 tenants.
As the landlord, because your departing tenant is liable for rent while she is a party to the AST, you are also under a duty of care known as "mitigation of loss" to take all reasonable steps to find a new tenant ASAP. Although you should accept assistance from the existing tenants to find a new one, the legal responsibility lies with you.
Where the inventory is concerned, you would only need to do a partial check out, which takes in the old tenant's room and the common areas.
Mandy Thomson
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Sign Up17:50 PM, 22nd August 2016, About 8 years ago
Reply to the comment left by "Mandy Thomson" at "22/08/2016 - 17:36":
You might also want to ensure the departing tenant receives a signed copy of any assignment too!
Raj Kirpalani
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Sign Up18:00 PM, 22nd August 2016, About 8 years ago
Hi Mandy thanks for the response.
Yes it is a AST with four joint tenants. I was also wondering if the tenants can take in a lodger? I seem to recall seeing this on a landlord website. I can see this might ease the administration but still holds the outgoing tenant liable if the lodger does not pay. I would be worried about the lodger being someone who doesn't meet my own standards in terms of referencing etc.
The funny thing is i called up the RLA and one chap said that once you have signed a deed of assignment you need not do anything with the tenancy deposit or inventory. You have to do the right to rent and referencing as normal however. Another chap at the RLA said you can't do this and you need to do issue a new tenancy along with re protecting the deposit and taking into account an changes on the inventory.
That's where i got confused!
Mandy Thomson
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Sign Up18:25 PM, 22nd August 2016, About 8 years ago
Reply to the comment left by "Raj Kirpalani" at "22/08/2016 - 18:00":
Where the inventory is concerned, this obviously isn't a legal requirement merely a sensible precaution to protect all parties. I am doing my APIP in inventory management and the advice I've given you is ideally how it would be done in that situation.
Some landlords who let student property like to draw up a new AST in this situation, probably because it makes a clean break and the departing tenant is assured of their release from any obligation.
The Deregulation Act 2015 has simplified deposits where a "new" AST is entered into, but has also caused much confusion, even among experts - as you've found out! I have no doubt the people who man the RLA advice line are highly experienced - I've worked with their NLA counterparts recently and some are even barristers!
The reason I advised you to re-protect the deposit and re-serve the prescribed information on all the tenants, if you go down the new AST route, is because the parties will be different (i.e. the new tenant with the old one gone). Had you simply decided, say, to draw up a new AST with the same people once the fixed term had ended, under the Deregulation Act you wouldn't have needed to re-protect the deposit because it's the same parties and same property.
Taking in a lodger instead of another new tenant might be a good option if the remaining tenants aren't 100% sure they want to permanently live with the new person (a lodger can be asked to leave within a month with no court order necessary; much shorter if they misbehave - Google "lodger notice periods"), and you should of course reference them just as thoroughly as a tenant, although your tenants would be her landlord, not you (don't forget the right to rent check, which must still be done for a lodger).
However, I believe if you decide to get a lodger the departing tenant should still be given the option of entering into a deed of assignment to transfer the tenancy out of her name, unless there's any chance she might want to return when she's better.
Michael Barnes
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Sign Up20:58 PM, 22nd August 2016, About 8 years ago
If, as I suspect, the tenancy is in the fixed term, then notice cannot be served until the end of the fixed term (so 'notice served by one ends tenancy for all' is not applicable).
Therefore, in my opinion, a new AST is not an option and an assignment of the tenancy for the one who wants to leave is the way to go.
Mandy Thomson
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Sign Up21:04 PM, 22nd August 2016, About 8 years ago
Reply to the comment left by "Michael Barnes" at "22/08/2016 - 20:58":
That is correct, but a tenancy can be surrendered at any time if both the tenant and landlord are in agreement, so yes, they still have the option of bringing that AST to and end and setting up a new one.
In this case, Raj would be advised not to end the tenancy until another rent payer (another tenant or a lodger) is found, so the notice can be held in abeyance and the departing tenant will remain liable for the rent until that time.
Mandy Thomson
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Sign Up22:18 PM, 22nd August 2016, About 8 years ago
Giles Peaker, housing solicitor with Anthony Gold, has advised that Raj would be best advised to serve all the prescribed information on all the new tenants, and not simply the new one. His argument is that because all the tenants are considered as one entity, you can't "break it up" into separate parts, so all the tenants must therefore be treated as the new tenant.
This would be the case whether the tenancy is assigned or a new AST drawn up.
Romain Garcin
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Sign Up6:48 AM, 23rd August 2016, About 8 years ago
If a tenancy is assigned there is nothing to do regarding the deposit or inventory.
Mandy Thomson
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Sign Up7:12 AM, 23rd August 2016, About 8 years ago
Reply to the comment left by "Romain Garcin" at "23/08/2016 - 06:48":
Where the inventory is concerned, this is not a legally mandated procedure, merely a common sense precaution to safeguard everyone's interests. It therefore makes sense that if one person is moving out (even if they remain on the tenancy) they will not want to be held accountable for any future damage caused by someone else.
Where re-protection of the deposit is concerned, it looks like the different schemes have different rules. In the case of a simple AST renewal, for example, MyDeposits want new deposit protection set up (with a new fee) but TDS state "you may not need to do anything extra to comply with the law. However, depending on your terms of membership, your tenancy deposit scheme's rules may require you to re-protect a deposit on renewal..." "change of material changes to the original agreement, such as rent or tenants named on the agreement." https://www.tenancydepositscheme.com/resources/files/TDS%20%20Deregulation%20Act%202015%20Guidance.pdf
My own deposit scheme, DPS requires me to inform them if a tenant should change, even if that is by assignment and not a new AST.
Romain Garcin
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Sign Up16:20 PM, 23rd August 2016, About 8 years ago
Reply to the comment left by "Mandy Thomson" at "23/08/2016 - 07:12":
"It therefore makes sense that if one person is moving out (even if they remain on the tenancy) they will not want to be held accountable for any future damage caused by someone else."
This does not concern the landlord on assignment, though.
Regarding deposits, the law states when deposit protection is required, though schemes can make their own rules to continue protection. An assignment does not trigger any obligation in law.
Landlords should do their homework and vote with their feet with respect to deposit schemes creating unreasonable rules.