Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Sam Addison
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Sign Up23:42 PM, 17th September 2012, About 12 years ago
You basically have three options, none of them cheap I am afraid.
1. try to seal the wall where the water is coming in - not easy as pressure will probably find ways round it
2. excavate down the outside of the cellar and install a drain to remove water. If there is no easy way to run the water away you may have to install a sump with a submersible pump and float switch. This option would be in addition to 1.
3. line the floor and walls with waterproofing material and hold in place against the pressure by new concrete floor over the existing and new brick walls tied into the floor and ceiling joists. This may not be possible if it reduces ceiling height by too much.
Sorry but no simple solution that I know of.
Steve Masters
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Sign Up0:43 AM, 18th September 2012, About 12 years ago
You might like to check all your drains and waste pipework, either get a complete cctv drain survey done for about £250 as I recall or quick and dirty test it your self by dripping a few drops of cochineal or other cooking dye down every drain hole you can find (I'm told a pint of milk also works!) and see if shows up in your cellar.
We had a similar problem about three years ago and ended up building a second wall all around the perimeter of the cellar with a gully behind it that drained any seepage into a sump dug below floor level with a pump in it. New walls and existing floor where then waterproofed.
This solution was cheaper than specialist "tanking" solutions as it was done by my regular builder but it does take up room space. This has worked so far.
(our basement was tenanted, they refused us access to carry out the works and refused to be re housed. After they left they took legal action against us and we ended up making a huge out of court settlement, I can't believe they got away with it. What a nightmare but that's another story.)
Puzzler
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Sign Up1:43 AM, 18th September 2012, About 12 years ago
Where I live there are a lot of basements converted from old cellars and we are in a fairly wet area. Tanking is the usual route which involves lining with waterproofing and concrete (ask a reputable builder for details). It is probably the only way. Sounds like the water table has risen in your area at least for the time being. Maybe you can get some help from your council, varies between authorities how much. Ours will do loans under the right circumstances.
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Sign Up2:46 AM, 18th September 2012, About 12 years ago
Not such a big problem but first the walls and floor must be stripped back to bare brick, block or whatever, fill in any gaps and then apply Hey`di. This is a Sovereign Chemical product and if applied according to the instructions your problem will be solved as you will have `tanked` the basement. It is 4 products, SBR for adhesion, the main slurry mix, this comes in white and grey. Use white first then grey over, floor as well. for belt and braces I think I would paint a third coat of white.You may have guessed why the different colours, this makes sure there is complete coverage. If you do have gushing water there is a plug mix that will stop the water flow in about 30 seconds. There is also a mix for joining the surfaces at corners and floor to wall.After it can be plastered but never drill holes in the wall if at all possible if you do first inject the drill hole with polyeruerthane glue before putting plug in.
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Sign Up4:12 AM, 18th September 2012, About 12 years ago
This can be cured. First you must clean the walls back to their raw state and then apply Hey`di this is a Sovereign Chemical product you can buy on line. If you follow the instructions to the letter you problems are solved. If you have water coming in under pressure no matter how light then Hey`di have a plug material that is set fast in 30 seconds. you must use SBER as a primer. The slurry mix comes in white and grey. I would paint white first then over paint with grey and then white again. Flaunch corners with the trowel mix to ensure proper seal. This can be plastered over but do not drill fixing holes in the wall unless polyeurothane glue is first injected into hole then plug and screw.
The whole process is called `tanking`, reservoirs are often repaired with this product.
Roger Edwards Dip HI MRPSA
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Sign Up7:23 AM, 18th September 2012, About 12 years ago
Just a couple of quick observations on the comments already left. Many years ago we bought an old (decommissioned) pub - this had a small sump and pump in the cellar - this worked well and kept it dry (it did leak in a bit round the hatch for loading out the barrels). Also I Used to do a lot of engineering work for London Underground, and many of the underground stations had internal walls with drains behind (leading to a sump and pump) this is Steve's comment below (they knew that they couldn't keep the water out and new stations are built this way too!) - You will loose 8 - 10 ins from all walls (and a bit for a sump and pump in the corner) this can be cheaper than tanking which seems to be a bit specialised (and therefore more expensive) just leave a small removable inspection hatch in each wall, so that you can check the drains now and again.
Its gonna cost you whatever you do - but do check for leaks first (saw a Grand Designs programme from OZ, where the couple spent a fortune to stop water ingress (from a supposed underground spring) and it was a BWM (Burst Water Main) causing the flooding all along!
Best of luck whichever route you take
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Sign Up8:23 AM, 18th September 2012, About 12 years ago
Something has changed…. (And you have not just removed tanking without knowing about it)
If you are above part of a hill, or the drains in the roads are low the basement may have been built with a parameter drain round it below loor level, this drain may be blocked.
I assume that Yorkshire Water tested the water for chlorine to show that a water pipe was not leaking.
There may be some sort of ground drainage between you and the hill that is blocked.
Are other people near by having problems?
Personally if your garden has also got issues with being water logged, I would see if there was somewhere to connect a ground drain to, and then consider installing a French drain between the property and the hill that is above it, as well as maybe other land drainage. This may or may not work, but is a lot cheaper then tanking and will help with draining your garden so will not be wasted
money if it does not sort out the basement.
I found the “damp house” book by Jonathan Hetreed very helpful when I had a damp problem to understand.
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Sign Up9:28 AM, 18th September 2012, About 12 years ago
I am assuming that your property is on an incline, hence the comment by Yorkshire Water re new stream, and I am assuming its to the back of the property. Consider incorporating the trench into an oppotunity to incorporate a window or two and -a door oppening into a small piatza, You have a studio flat to rent out of a Cellar. ( perhaps with a water feature in the piaza ).
Naturally the remedies of excavation are the way to go with a sump pump to move it away.
German Technique is to excavate to foundations, tank wall on outside with coatings incorporating fibre glass matting, sink 60 cm concrete pipe sumps on each corner and fill in with sand between wall and sumps. Needless to say thats all external walls. Bonus is no need to expensively tank on inside... though walls may need a year to dry out . Naturally You need a dry floor so you might have to seal this as well, Sieze the oppotunity to install insulation and a new floor over if at all possible, ceiling hieght permitting. 28 Fhead
Joe Bloggs
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Sign Up10:08 AM, 18th September 2012, About 12 years ago
ok some free advice. if the cellar has been dry for 25 years then its either a leaking gulley, drain or water main. a cctv survey will not show a cracked leaking gulley trap. shame on those posting/promoting unnecessary tanking services. suggest inspect cellar when raining to rule in/out water main. if the main is leaking underground then water will be entering at the point of entry of the main through the retaining wall.
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Sign Up15:15 PM, 18th September 2012, About 12 years ago
All below are very good ideas and of course the source of the ingress of water should be found and irradicated if possible. My point is that moisture in walls in normal times is always harmful whether or not the basement is habitable or not as the humidity could lead to dry rot in the floor timbers above. Clearly this basement is not tanked or damp proofed.
Tanking is the most inexpensive way to ensure that dampness is kept at bay and can be a DIY job as it is simple to do and as I pointed out the materials and application advice are all available from Sovereign Chemicals. As a surveyor and I was reporting on this basement and found dampness at any degree this would have to be reported and the possible effects to the property and health, this could kill a sale if it were to be sold.