Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Monty Bodkin
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Sign Up21:26 PM, 15th December 2014, About 10 years ago
Reply to the comment left by "Steve Morton" at "15/12/2014 - 18:52":
"also if the hearing goes against you you will have a county court judgement in your name"
As Shakeel says.
See;
http://www.trustonline.org.uk/sitemap/13-homepage/understand-judgments
"Paying the CCJ in full within a month If you do this, details of the county court judgment are removed altogether from the register."
Monty Bodkin
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Sign Up21:54 PM, 15th December 2014, About 10 years ago
I would ask for another 14 days to file a defence & to seek advice.
Then put forward a counter offer (they are claiming the maximum award possible).
Then put in a counter claim for the last months rent and any damage to the property.
Don Holmes
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Sign Up9:30 AM, 16th December 2014, About 10 years ago
I too have just been booked for speeding, traveling along a dark country Rd in the North of Scotland doing 40, in what I believed was a 50, when the copper told me it was a 30 and gave me the bollocking, I had no choice but to take it on the chin and pay the £100 fine, I didn't put up any argument as there isn't one to argue.
Steve has tried to duck all levels of doing this correctly and acting within the laws Dismissed the agent, No AST, Didn't protect the deposit, Dint issue the proscribed information, and I will make no comment about the alleged harassment? I accept that this is on the whole a LL forum but am surprised no one on here has taken him to task on his professional approach to this?
Our industry is being attacked from all sides due to some rogue landlord behavior we professionals should take every opportunity to highlight bad practice and educate them, not offer advice on how to avoid the processes!!! Irritated professional agent.
I
Jessie Jones
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Sign Up9:58 AM, 16th December 2014, About 10 years ago
Reply to the comment left by "Don Holmes" at "16/12/2014 - 09:30":
Don,
I wholeheartedly agree that Steve has broken the rules. But he hasn't been a bad landlord and the tenants have not suffered any loss.
The problems have arisen as a result of his tenants taking an greedy stance, looking for a technical breach and then trying to capitalise on this.
The tenants are in breach of contract so Steve has a right to a counter claim. He has a right to ask that any evidence is tested in Court, so therefore the tenants will have to appear in person and be asked to account for their failure to pay the rent and what they said in agreement with Steve regarding the exact nature of the deposit.
When you were speeding you were fined only £100. When a landlord fails to protect a deposit he could be fined typically £2,000. A speeding driver puts peoples lives in danger whereas this landlord was offering to repay the deposit.
He has done wrong, but let's keep this in proportion. I don't think he would do this again. Will you ever break the speed limit again?
Steve Morton
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Sign Up17:25 PM, 16th December 2014, About 10 years ago
I have rented this house out for the last 8 years without one problem and had 3 previous very happy tennants yes i did not protect the deposit but i did offer to pay them in cash just in case they had a problem with cashing a cheque when they left for Aussie
Mary Latham methinks you have been in this game far too long and need to find another career or join a tennants forum or buy a little caravan near the coast
Thanks everyone else for your positive comments i think i will be making a counter offer so i do not feel totally ripped off by these money grabbing tennants
Steve Morton
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Sign Up19:18 PM, 16th December 2014, About 10 years ago
Reply to the comment left by "Don Holmes" at "16/12/2014 - 09:30":
Thanks you and Mary Latham should get married
I hold my hands up i made a human error just like you did when you were speeding you could have knocked a child over and devastated someones family its you that should get the £2000 fine what did i do? be a good landlord bought everything new what they demanded instead of second hand washing machine, cooker, new lights, i left in brand new curtains mirrors and pictures within 2 hrs notice i fixed the central heating system
and got all the trees and bushes pruned by a landscape gardener, that is just what comes to mind, i bent over backwards to make these people comfortable just like i did the previous tennants
so get off your professional high horse you know nothing about me and you just make sure you do not ruin someones life by speeding in a 30mph zone, because i never have
Alan Loughlin
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Sign Up19:34 PM, 16th December 2014, About 10 years ago
well said Steve, we get ripped off by tenants continually, even when doing our best, we never hear about rogue tenants, just rogue landlords, if there is anything you, or we can do to redress the balance then do it, play them at their own game. Ok a mistake was made, but who has not made a mistake.
Mary Latham
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Sign Up15:07 PM, 17th December 2014, About 10 years ago
Reply to the comment left by "Steve Morton" at "16/12/2014 - 17:25":
Steve Morton I was not rude to you when I posted, in fact quite the opposite and I see no need for your very rude comment.
It is BECAUSE i have been a landlord for so long that I gave my opinion. I have made many, many mistakes and I have paid for most of them. I have also spent 25 years of my life working hard to help landlords in the PRS, mostly pro bono. I care about the business that I am committed to and I care about landlords. The biggest lesson that I have learned, and I passed this on to my children: When you are in the wrong say sorry and try to make it right. It has served me well for almost 43 years as a landlord. You are perfectly at liberty to ignore my opinion but you have no right to be rude. People in glass houses should not throw stones!!!!!!!
Mark Alexander - Founder of Property118
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Sign Up15:23 PM, 17th December 2014, About 10 years ago
Reply to the comment left by "Mary Latham" at "17/12/2014 - 15:07":
Thank you for posting again Mary, I agree that personal attacks are completely unnecessary. I have known you for several years and that you always do what you believe is right, just as I do. I also agree that we all make mistakes, we should forgive those mistakes wherever possible and learn from our own and others mistakes too. It's all part and parcel of growing with experience.
In this instance I think the Property118 community is angry with the injustice of Steve Morton's scenario and that many have united in anger to help him fight back.
Steve, et al, realise that he's screwed up but disapprove of the morals (or lack of them) of his tenant who doesn't appear to have suffered and simply wants to screw over his landlord just because he can.
If you or I were tenants, and our landlord made a silly error, would we really capitalise on that and sue him for a few grand? I know that I certainly wouldn't, unless of course I had incurred financial damages or had another cause to seek vengeance. I'd be shocked if you were not on the same page with me on that.
.
Renovate To let
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Sign Up16:50 PM, 17th December 2014, About 10 years ago
I'm will add my opinion and I have rhino skin so any responses are fine....
The failure to protect and the tenant's failure to pay the last month's rent are separate issues. The tenant actions have no bearing on your guilt re the failure to protect.
If the failure to protect goes in front of a judge, he is compelled by the law to use his discretion to set the penalty between 1x (the minimum) and 3x (the maximum) the deposit plus return of 100% of the deposit (unless the tenant agrees to voluntary deductions).
So, the key is to look critically at your actions and how that might affect his discretion...
Other cases show that landlords who are a few days late and quickly comply once they realise their mistake get the 1x penalty.
Those who think "oh well, its late so sod it" or who knowingly leave it or argue with tenants about the need or still haven't complied at the time the case is raised get 3x.
Objectively look at your own actions, timescales and tenants' evidence (the emails) and see where you think you fit on the scale.....then add an amount for the other side's costs AND yours if you are not "up for" being litigant in person (on you own in front of the judge).
(There is no defence to failure to protect so return plus 1x is the absolute minimum - there is NO equivalent of a speed awareness course!)
This will give you one side of the scales.
Then look at your ability to counterclaim. Clearly you can only claim what's owed not what might be owed in future, should they ACTUALLY leave with rent arrears and give possession back with damage that you can prove they caused on the basis of provable check in and check out inventories. In the meantime they can live like pigs if they so wish (AKA quiet enjoyment while behaving in a tenant-like manner) as long as they rectify (allowing for fair wear and tear) before they leave.
I'm not sure if the timings allow this to be turned into a counterclaim that you could request to be heard at the same time (to offset against the penalty) or not...that would need qualified advice AND to do the maths to see if your likely "winnings" would offset additional legal costs etc enough to be worthwhile.
Then, decide what to do.....this is you, your claim, your money, your stress, your lost opportunity from the time you spend on it.
Look at the creative route - e.g. you could decide to offer 1.5x the penalty "without prejudice" in return for not pursuing the last month rent and see if they would settle.
If you do this, have a solicitor draft it!