Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
TheMaluka
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Sign Up15:43 PM, 27th June 2016, About 8 years ago
Reply to the comment left by "Peter Fredericks" at "27/06/2016 - 13:15":
The situation is even more complicated. A periodic tenancy can be either 'Contractual' or 'Statutory'. If the latter, which is the default, then there is also a residency test as the tenancy is for less than six months (Oyston v Leeds City Council is very informative). If the former than as a contractual periodic tenancy is not a new tenancy then there is no residency test. Of course if in the fixed period, which by definition is more than six months, then the tenant is liable.
A contractual periodic tenancy must be defined in your tenancy agreement.
Whatever the situation it is probably a try on with the local council who should be aware that section 6 of the Local Authority Finance Act 2002 applies. Sidebotham v Holland [1895] determines the exact moment that a tenancy ends (took me 10 years to convince my local authority so don't give up early). Distress for Rent Act 1737, section 18 allows you to charge double rent for any period after they said they would leave. I have used this much to the consternation of the tenant.
If any lesson can be learnt from this it is that your tenancy agreement should state that the tenancy ends at midnight (this avoids the landlord being charged for the last day) and that any default continuation after the fixed period is a Contractual tenancy, thus avoiding landlord liability when the tenant does a runner.
Peter Fredericks
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Sign Up16:30 PM, 27th June 2016, About 8 years ago
David, just to clarify one source you quote if I may?
I think that the correct authority is the Local Government Finance Act 1992. Section 6 (2) of LGFA 1992 sets out the hierarchy of liability for council tax, ending with "the owner of the dwelling" if all else fails.
This is a complicated area of the law which these atrocious venal local authorities have been using ever increasingly to knock further financial stuffing out of landlords. In my experience there are many agents, including some of the bigger franchisees, who seem almost clueless on these sorts of issues and fail to put proper provision in their tenancy agreements protecting the landlord.
Helen
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Sign Up17:55 PM, 27th June 2016, About 8 years ago
I think the council have misadvised you - I am refurbishing three terraced cottages and pay council tax on all of them, plus my own home. So unless there is a specific rule for rental properties, rather than for owning them I would question them about it.
Good luck
Peter Fredericks
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Sign Up19:25 PM, 27th June 2016, About 8 years ago
Reply to the comment left by "Helen Danchin" at "27/06/2016 - 17:55":
Helen, in your circumstances you are likely to be liable for Council Tax for all three properties UNLESS your local authority allows exemptions. The so-called Schedule C Council Tax exemptions are now significantly restricted by many English local authorities such that, for example, you may have no entitlement to either a period of exemption or a percentage reduction when a property becomes void. The coalition government legislated to remove the automatic 6-month 100% exemption some time ago and delegated the matter of exemptions to individual local authorities. However, some local authorities do allow exemptions for major works whilst properties are being refurbished but the criteria tend to be strict. It is worth checking that you are receiving the exemptions to which you may be entitled if you are undertaking major works.
James' circumstances are different from yours. He has had a tenant leave a property during a tenancy and take up residency at another property. Whilst James' tenancy agreement may require the tenant to pay the Council Tax (the usual position), the Council can insist that the landlord pay the Council Tax UNLESS the tenancy agreement states that the tenancy becomes a contractual periodic tenancy after the end of the fixed period. Many landlords have been badly stung over this abstruse legal point and the landlord may be obliged to sue the tenants for the loss.
By the way, I do listen to local authorities on Council Tax but what they say needs careful and sometimes expert scrutiny. I came across an authority recently which allowed me an exemption and then changed its mind!
Simon Hall
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Sign Up20:36 PM, 27th June 2016, About 8 years ago
James, sorry to hear your dilemma with your Council, this seems grossly unfair. The fact they rented 2 properties legally or illegally as long as you have provided a proof to the Council such as Tenancy Agreement, Possession Order or any documents which point to the fact that, this period in question is sole responsibility of tenant then they can not enforce this debt upon you.
If I were you, I know this sounds rather bullish, I would attend court and present my case to the judge as any judge with half a brain cell should be able to find the case in your favour.
I had similar case, not exactly the same when my Local council in London rejected my representations for Council Tax going back 9 years when tenant owed 6 months worth of Council tax, but no longer resided at the property.
I contacted my local paper namely Chronicle and advised them the issues I was facing with Council in question, the paper contacted Council's spokesman (the team who deals with media) they immediately decided to write off historic bill without any referral to Revenue Officer. I later got confirmation in writing that debt had been written off. May be you could get in contact with your local paper, this may play the trick?
Paul Green
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Sign Up20:39 PM, 27th June 2016, About 8 years ago
Peter, why the difference if it is a periodic tenancy, because a standard AST clearly states that the tenant Is Liable for all utilities including council tax, if the fixed term ends on the AST and the tenant makes 1 payment of rent that is implicit that the tenant has agreed to carry on renting under a periodic tenancy rolling over from month to month; legally bound by the same term & conditions in the original AST as long as the rent is for the same amount. Are you telling me that if it's a periodic tenancy that the landlord is responsible for the council tax under this agreement then surly he would be responsible if the same tenant stopped paying electric gas and water...
I believe the tenant has to pay all utilities including council tax until the date of eviction, the date the possession of order is enforced.and the landlord has legal title to his property again.
I would employ a solicitor to show the council the original AST pointing out the tenants utility responsibilities...and force the council to raise a ccj on the old tenant who chose to move ont ilegally and take on two council tax bills.
Peter Fredericks
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Sign Up9:35 AM, 28th June 2016, About 8 years ago
Reply to the comment left by "Paul Green" at "27/06/2016 - 20:39":
Paul, there are two sets of relationships going on here: first, the landlord-tenant one under which the tenant is liable for the Council Tax to the landlord assuming the AST requires that (which it normally would); and secondly,the Council-property owner relationship as regulated by the Local Government Act 1992 Section 6(2) under which the Council is entitled to recover Council Tax against the owner instead of the resident under certain circumstances. During the fixed period the tenant is liable for the tax wherever he/she resides under one of the conditions of hierarchy set out in Clause 6(2) (a) - (e). The owner becomes responsible after the fixed period if a periodic tenancy rather than a contractual periodic tenancy kicks in and if the tenant resides elsewhere.
There is case law which Councils have relied upon where a periodic tenancy exists and the tenant is no longer resident at the property. I have had the following quoted at me: Macattram v Camden London Borough Council [2012], EWHC 1033, where a "material interest" was applied when determining residency and liability. The position is very complicated and arguably yet another mess brought about by the established political class in local and central government who are of course now at war with landlords on various fronts (especially the licensed theft under Section 24 of the Finance Act 2015).
James Tenniswood
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Sign Up11:16 AM, 28th June 2016, About 8 years ago
Hello everyone,
Thanks so much for your brilliant comments - really useful.
The tenant owes me £5177 rent and £390 for the bailiffs fees. If I have to pay the £580 quid CT I'll small claim that back too. Is it possible to claim the £390 quid back on small claim?
1. I will go to CAB and see what they say, also write to MP, who funnily enough I have to meet in an entirely unconnected matter through work anyway.
2. Love the idea of going to local paper - deffo do that.
3. If given the chance to present my case at hearing I will do that - if they give me a chance and let me know when it is happening.
4. I will ask about which regulation they are applying that I am liable.
I have sent all docs to the council; tenancy agreement, notice of service to leave, summary of unpaid rent, court orders, photos of the appalling state of the house, even a hand written letter that the tenant wrote on the day they were booted out in which they admit to being in the property!
The council received all of those docs at the beginning of may, which makes the liability order even stranger - that is dated 25 May! I only received it this Friday! They are also now asking for me to pay all of 16/17 council tax up front, even though the house is not habitable and I have put in an abatement of the Council Tax.
I spoke again to the council yesterday. They said that everything was on hold and under review? Why the threatening letters then? They didn't know and assured me that it was being reviewed. When will that happen? Don't know - there is a backlog. Will they send me that in writing? They resisted this.
Feel much more confident that I can get the tax bill written off, or transferred to the tenant now thanks to your advice - so thanks very much.
James
Paul Green
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Sign Up18:08 PM, 28th June 2016, About 8 years ago
Reply to the comment left by "Peter Fredericks" at "28/06/2016 - 09:35":
Thanks, Peter for you detailed explanation of the law, around this issue of "who is responsible for council tax under different types of tenancy, you obviously no your onions...:)
SirAA
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Sign Up10:15 AM, 29th June 2016, About 8 years ago
@James
I had a very identical experience to yours late last year on this exact issue although mine was limited only to the council tax part. My experience of dogged challenge to the council over the bill is that is a futile exercise. They won't change their position because they won't get involved in legal wranglings between a tenant and a landlord - they are only following rules given to them by higher powers, it's nothing personal against you. As friendly and as empathetic as they were to me (and they may be so with you also) I had to and I paid the tax.
Following my payment, I immediately pursued the tenant in question through the small claims court and on the strength of the information in the tenancy agreement i.e. responsibility for council tax payments until the end of the tenancy, I secured a judgment and the former tenant refunded the council tax plus interest and costs to me within 10 days. As far as the district judge was concerned, it was a close and shut case in my favour.
Obviously, the challenge that may arise for you would be that of whether or not your former tenants have the means to pay - you may want to ascertain that first. This can be done at a relatively low cost before you proceed. If they have the means, you've got a good case. If they don't have the means at the moment, you may wish to consider biding your time until they do so. You have up to six years form the end of the tenancy.
Good luck with it.