Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Strictly Necessary |
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Used only to collect performance data, with any identifiable data obfuscated |
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This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Robert M
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Sign Up22:00 PM, 10th November 2014, About 10 years ago
Reply to the comment left by "Jonathan Clarke" at "10/11/2014 - 21:19":
You make it sound so easy....... but you and I both know that LHA tenants can be much more difficult to manage, and if they do build up rent arrears and decide to do a moonlight flit and strip everything out of your house, the reality is that there is very little chance of you being able to recover any of the money owed. This makes them very high risk, and if landlords are not familiar with the Housing Benefit system, and dealing with this category of tenant, then they can come badly unstuck and end up losing a small fortune. Some novice landlords are lucky and have no problems with their LHA tenants, and that's great for them, but the run of good luck can end.......
If landlords really want to enter into the LHA market, then I strongly suggest they go on the Shelter training courses about HB/LHA, and also arm themselves with a copy of the "Guide to Housing Benefit and Council Tax Rebates", and only enter this LHA market place when they feel they have understood it all. It is very easy to fall foul of the HB system as it is so complicated, and the landlord can be held liable for the actions (and frauds) of the tenants. Do it by all means, but arm yourself with knowledge first.
Jonathan Clarke
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Sign Up23:11 PM, 10th November 2014, About 10 years ago
Reply to the comment left by "Robert Mellors" at "10/11/2014 - 22:00":
Property investment and managing tenants is not easy per se but I dont draw this great blanket distinction between LHA tenants and working tenants that some landlords seem to do. An LHA tenant can get a job tomorrow and a working tenant can get a P45 tomorrow. Their personality does not though change overnight.
For me its about the interview and selection process. I`ve got plenty of LHA tenants who do not cause me any grief whatsoever. They know the system they know the rules and are often far less problematic than working tenants who sometimes make unreasonable demands on me. Its all in the tenant selection at the outset. There is more than enough LHA tenants to go around so you select the good ones.
I feel its a big mistake to stereotype someone just on the basis of that they receive LHA. Its scaremongering to say they will strip everything out of the house. I`ve just had an LHA tenant refurb a property at their own expense. They put in carpets and retiled the kitchen and the bathroom because they wanted to personalise it. Ive had many a bathroom and some kitchens put in by them because they are in the trade. I pay for the parts and they do the labour for free often.. It enhances the value for me and I can release the equity.
They can be high risk yes but so can any tenant. It really is all about the interview selection process which is often a very neglected part of the business I find. You talk about the run of good luck as if its all a gamble. When somebody gets offered a job at Macdonalds yes the interview process is not that rigorous. Its a bit of a gamble There is a high turnover. But if the interview is for MI6 then they want to get it right or the consequences are disastrous. They spend much more time on getting it right.
Interviewing a prospective tenant falls somewhere inbetween whether LHA or working.
So if I put a tenant in a 100K asset of mine where they could do 10K of damage if they go off on one I want to spend a bit of time selecting the best candidate for that `job`. Thats why I self manage. Some agencies just do the basics and no more because they dont pick up the tab if a place is trashed. In fact they earn more fees out of it often.
I agree with you that you should make yourself aware of all the regs which is a task and a half. But so is doing a 3 yr university degree. Tenant law itself has about 140 or so rules and regs and yes LHA is like an extra specialised module if you like. But if you apply yourself to learn, it is fairly logical in many respects. People study for master degrees because they like the process of learning and they hope to earn more money out of it at the end . Studying LHA rules and regs is similar I feel.
At one point in the early 2000`s I reckon the financial rewards were double in the 70% of my LHA properties than what I was achieving with the 30% of my properties which were more traditional working tenants in good class quality locations. So yes you have to work at it but the rewards are there for the taking.
.
Mike Sosner
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Sign Up6:49 AM, 11th November 2014, About 10 years ago
The specific 2 x 2 strategy I was thinking of is to have 2 x 1-bedroom ASTs, implying (1) what amount of Council Tax for the property? (2) in my Broad Market Rental Area = (being approximate in all cases) 2 x £399 instead of (a) 2 x £246 (joint tenancy room rate) or (b) £454.50 (family rate – assuming 3-bedrooms + 1 lounge), so a hefty yield hike (but you may have to pay the Council Tax?/ or charge a premium for it and for maybe utilities? Or could you add special conditions to the contract, “Tenant pays a nominal sum equal to 50% council tax?”)
Jonathan Clarke appears to have the right idea if he has a “list” of prospective tenants. I almost imagine a “party” where tenant matchmaking follows the manner of speed dating “May the most suitably matched pair apply!” with the reward being a pair of 6-month ASTs and a home to live in… (Haha!)
They would of course be committed to the (ideally guarantor backed?) term!
So what’s the real world like? I’m glad I asked the question as it appears a number of you report a higher risk of truancy difficulties in this type of tenancy, which is nevertheless commended in some quarters…
Yes Shelter training appears to be a good idea Robert, and I’ll get myself around to reading the guide you refer to. Thank you.
Mike Sosner
Mike Sosner
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Sign Up7:33 AM, 11th November 2014, About 10 years ago
I wrote the comment above last night and posted it not having read Jonathan’s latest comment…
Yes, I agree wholeheartedly Jonathan that a great part of our skill as landlords is about tenant selection, which for me is a good deal of referencing and that can be complimented by an instinct or feeling about people. I look for tenant applicants who are transparent, whatever their circumstances. I too had experiences of letting agencies not managing my properties as well as me and in my case I decided to keep my portfolio to a manageable size so that I can do it. This led me to take business growth in a different direction. And I agree with you Jonathan that one can’t overstate the value and importance of consistent study and training, as one would for any profession.
I personally began my career creating tenancies for exclusively working and professional tenants. Any business changes as the market changes. We’re all in the business of helping people by providing hopefully, good people with decent homes and these days there is a tremendous opportunity to serve the social housing market because councils just can’t cope!
I’m still “hands off” on the 2 x 2 strategy, yet maybe the perfectly matched house share applicants will come along at a time when I’ve got just the right property to offer them, it’s a “tool in the toolkit”, isn’t it!
Thanks for the enlightening comment, people…
Mike Sosner
Mick Roberts
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Sign Up7:49 AM, 11th November 2014, About 10 years ago
5 Bed rate is now abolished.
Yes, was good old days. I bought some bigger 4-5 bed houses for the then Govt you could say, as they knew they was struggling housing these bigger families, so gave a generous rate to kick-start something, we buy the houses on the proviso we now gonna’ get paid for them, & then few years later, they pull the rate-After we’re already locked into these bigger houses, that now, the new lower 4 bed rate won’t cover the mortgage.
Again Govt changing the rules, ‘cause not got a clue about ground level.
Just as now, I believe some Housing Associations are buildind one bed flats, because of bedroom tax & too big places for some & not enough small places to put ‘em in, & then when these one bed flats are built, within 10 years, the rules will probably change again. We Landlords commit, the Govt pulls the rug from under our feet.
And yes the under 35 rule, don’t get me started on that, I have that many single blokes now sharing with niece, Mum, cousin, sister etc.
Robert M
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Sign Up8:36 AM, 11th November 2014, About 10 years ago
Reply to the comment left by "Mike Sosner" at "11/11/2014 - 06:49":
Giving 2 x 1 bed ASTs makes no difference to the LHA rate paid to your residents because if they are sharing any facilities at all then they will only be awarded the single room rate (£246 each, not the 1 bedroom self-contained rate £399 each). Also, if you are letting it as 2 x 1 bed ASTs, in the same house, as well as only getting the room rate of LHA, you have also created a mini HMO and this then means that you become liable for the Council Tax.
If you do 1 x 2 bed AST, with them as joint tenants, then they will be liable for the Council Tax, BUT as mentioned already, you have the continual problem of what happens when one decides to leave, or one is paying rent but the other isn't, or one pays his share of the utility bills but the other doesn't, etc, etc.
This is why you need to be careful about what you are doing, the LHA rules are not so straightforward, and if you simply adopted the strategy you had in mind, then you would be creating a 2 bed HMO, would be subject to some of the HMO regulation, liable for the Council Tax, and possibly liable for some of the utilities, AND you would not get the level of LHA income that you had envisaged. (not to mention the LHA waiting periods, cancellations if tenant has their JSA sanctioned, payment in arrears, HB clawback of overpayments from a previous address, and many other issues that may arise). Also, like Mike says, the Govt does have a habit of changing the rules whenever it feels like it, so you have to be able to adapt to this.
I'm not saying don't do it, but don't be miss-sold the idea, get the facts, learn all you can, and go in with your eyes open, otherwise you could be making a very costly mistake. I've been doing this since 1998 and I enjoy the challenge, but it is hard work, and I do have a background as a debt counsellor and welfare benefits caseworker, and I've also worked in Council housing needs departments, and even now I'm still learning.
Johnathon is right to emphasize the importance of tenant selection, but this is after you've decided on your letting strategy.
Jonathan Clarke
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Sign Up12:17 PM, 11th November 2014, About 10 years ago
Reply to the comment left by "Robert Mellors" at "11/11/2014 - 08:36":
I would say start with your investment strategy first . What is going to make you the most money. Tenants are just an occupational hazard of my decision to invest in the BTL property market . Some investors dont even want the hassle of tenants whatever their working/non working status is so they adopt a BTS strategy. Good luck to them it can work well.
If you go for a BTL and the `perceived` hassle gap between LHA and working tenants is so great in your mind then your whole investment strategy may have to adapt to that mindset. Fair enough. I help my clients close that perceived gap right down until its not really an issue. The issue is - How much money can I make.
If you get the tenant selection procedures spot on and are confident in your abilities in this area then the letting strategy is almost merged across the board . One of my 20 questions is . Are you LHA or working. The other 19 questions are equally valid and their overall score determine whether they get selected .
I accept though that some people would not even get to the other 19 questions if the answer to question 1 is LHA. I think they miss a trick.
I mentor people in investment strategy and this question often arises. I delight in turning negative perceptions of LHA into positive perceptions for the sake of them making more money . When that gap in their minds is adjusted sufficiently to their satisfaction then they focus more on the actual interesting part which is the financial rewards rather than the side issue of the type of tenant in their property. When they do that you get a lightbulb moment and then they are on a roll
I used to buy flats at 75K and get £625 pcm which is a yield of 10% . at the same time I saw properties costing 150K with a similar rent yielding 5% The former was on a typical LHA estate the latter on a posh estate. Gross Cash flow of around £400 v £160. pcm. Nearly 5K pa or nearly 2K pa cash flow You choose. Deposit of nearly 19K or a deposit of nearly 38K. You choose.
I would source the properties for them and the extra cash flow paid for my management cost of the tenancy . So they have a hands off investment and in effect free management. They didnt have to ever set foot on an LHA estate let alone have any dreaded human interaction with `one of them`. They just counted the extra profits.
Everyone`s happy 🙂
Two for the price of one was my mantra. If you can achieve that with your investment strategy the tenant ( though an integral part of your business ) has to take a back seat I`m afraid - whether they are in or out of work.
.