Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up11:33 AM, 6th July 2017, About 8 years ago
Hi Luke,
I believe you would need to be registered under the consumer credit act by the FCA, Have a Data protection act licence and Money Laundering Regulations.
Also I am not sure how you would register it as a deposit with DPS.
I found a specific page from the FCA on this subject >> https://www.fca.org.uk/firms/consumer-credit-research-logbook-loans
A logbook loan is a loan secured on a vehicle where the consumer can continue using the vehicle, but ownership of the vehicle transfers to the lender.
A valid bill of sale, registered in accordance with the relevant legislation, operates to conditionally transfer the legal ownership of the vehicle to the lender as security for the debt. This does not apply to Scotland.
Bills of sale convey fewer consumer protections compared to those available for other forms of lending (eg because lenders obtain strong rights of seizure).
Key findings
We found that consumers:
perceive benefits of logbook loans in being able to access large amounts of credit without credit checks, with repayments staggered over a long period
often have few alternative sources of large amounts of credit
tend to come across the product and the lender they choose at the same time, doing little or no shopping around
are often unclear about important loan aspects, e.g. the total cost of the loan, additional charges and the fact that ownership of the vehicle transfers to the lender
found communication by some lenders to be misleading and limited
say they are often subject to aggressive and threatening behaviour if they experience repayment difficulties
often experienced payment difficulties at some point
Our research also shows that providers:
have high APRs, typically 400% or more, plus additional fees and charges
appear to rarely carry out affordability checks
mainly consider the value of the car when granting a loan online rather than the individual's ability to pay
consider employment status as more important than the value of the car when granting a loan in branch
report that they abide by the trade-body Consumer Credit Trade Association's (CCTA) code of practice (link is external), but noted there are numerous other lenders who do not
see repossession as a last resort
argue that low complaint levels, low repossession rates and high-levels of repeat custom are evidence of appropriate affordability assessments
What we will do next
Logbook lenders that wish to continue providing logbook loans need to demonstrate how they meet our threshold conditions. These include conditions on suitability (including that a firm’s affairs are conducted in an appropriate manner regarding the interests of consumers) and on business models (including that the firm’s strategy for doing business is suitable for its regulated activities and that its business model is not exploitative of customers).
Firms that fail to meet our threshold conditions will be unable to satisfy the necessary authorisation standards and will not be allowed to continue trading in the market.
We will also respond to issues through our supervision and enforcement to ensure standards are maintained in the market.
We will take action where we find evidence of actual or potential consumer harm caused by firms not complying with legal requirements, our Principles for Businesses, or the conduct of business rules in our Consumer Credit sourcebook (CONC).
The Law Commission have recently consulted on the Bills of Sale Acts (link is external) under which logbook loans are registered.
Further information
We carried out intensive consumer research to help us understand:
what consumers want and expect from the credit market
the role that credit plays for consumers in different circumstances and at different points in their lives
how credit can either help consumers or lead them into difficulty
Neil Patterson
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Sign Up11:36 AM, 6th July 2017, About 8 years ago
From the Law Commission >> http://www.lawcom.gov.uk/treasury-acts-to-change-unfair-law-around-logbook-loans/
Treasury acts to change unfair law around logbook loans
Log book loans can be thing of the past
8th February 2017
The Law Commission today welcomed the decision by Ministers to close a legal loophole which means buyers of second-hand vehicles are at risk of having them repossessed due to unfair laws around logbook loans.
Logbook loans are a way for borrowers to use their car or van as security for a loan and over the last 10 years their use has rocketed – but if payments are missed borrowers can face swift repossession.
Those who buy second hand in good faith can also unexpectedly find themselves losing the vehicle or having to pay off somebody else’s loan.
Following recommendations by the Law Commission in September 2016, Economic Secretary to the Treasury Simon Kirby has confirmed planned changes to the law to protect buyers and borrowers alike.
Stephen Lewis, Law Commissioner for Commercial and Common Law, said:
“This is great news for car-buyers. Every year many were unwittingly purchasing second hand-vehicles at risk of repossession due to unfair log book loans.
“The current law doesn’t give them the protection they deserve and our recommendations for changes are about putting people back in the driving seat when it comes to logbook loans.
“I’m pleased that the Treasury has agreed and acted swiftly to put the brake on this out of date legislation. We’re drafting a bill which we hope will be introduced into Parliament next autumn to change the law by 2019.”
Putting the brake on unfair logbook loans
The use of bills of sale, where people can use goods they own as security while retaining possession of those goods, has grown from under 3,000 in 2001 to over 37,000 in 2015. They are mostly used for logbook loans.
The Law Commission recommended changes that would make this form of lending fairer for borrowers and offer greater protection to people buying second-hand vehicles that are still subject to logbook loans.
Under the Commission’s recommended reforms, borrowers and buyers would be given similar protections to those offered by hire-purchase law:
Borrowers would have more time to pay – a borrower who is temporarily unable to pay but has already repaid more than one third of the loan could stop lenders repossessing the vehicle without a court order.
Borrowers could end the agreement – a borrower who cannot make any more payments would have the right to hand the car back to the lender and not be liable for the remainder of the loan.
Buyers of second-hand vehicles would be protected – where a private individual buys a vehicle in good faith and without knowing that it is subject to a logbook loan, they would become the owner of the vehicle and would not be liable for the loan.
In relation to goods other than vehicles, the new Goods Mortgages Act will also modernise the High Court registration system.
This would minimise the cost and difficulty of raising money against valuable goods and business assets to help businesses suffering from temporary cash flow problems access finance.
It will also allow individuals to raise cash against their valuable items, such as paintings, watches and antiques while remaining in possession and being able to use or lend the items to galleries or collectors.
Robert M
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Sign Up13:08 PM, 6th July 2017, About 8 years ago
Highly regulated practice, for which you need a consumer credit licence and be approved by and registered with the FSA (or is it FCA?). It would involve so much "red tape" that I think this is a non-starter. However, nothing to stop you approaching an existing log book loan operator and seeing if they may be interested in assisting your potential tenants (but of course bear in mind that if the tenant is paying back a loan at 400% APR, then they may not have enough money to pay their rent as well). Perhaps a much better idea would be to have a meeting with your local credit union and see what loans they could make to your potential tenants (for use as a deposit, or rent in advance, or when UC don't pay).
Ian Narbeth
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Sign Up19:06 PM, 6th July 2017, About 8 years ago
Almost certainly Tenancy deposits for ASTs must be in the form of money. Section 213 Housing Act 2004 says:
Requirements relating to tenancy deposits
(1) Any tenancy deposit paid to a person in connection with a shorthold tenancy must, as from the time when it is received, be dealt with in accordance with an authorised scheme.
(2) No person may require the payment of a tenancy deposit in connection with a shorthold tenancy which is not to be subject to the requirement in subsection (1).
I don't see how you can deal with a log book in accordance with an authorised scheme.
Luke P
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Sign Up21:10 PM, 6th July 2017, About 8 years ago
Fair enough.
How does the same (deposit scheme) argument square with taking a guarantor? Obviously you can't put those into a scheme…
And just as with the logbook, they are only called upon *if* there's a problem.
Ian Narbeth
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Sign Up10:08 AM, 7th July 2017, About 8 years ago
Hi Luke, the analogy breaks down since a guarantor is not a deposit.
Now, if you were to hold the guarantor as hostage for the tenant's obligations.... Of course that's illegal and you'd have to feed and shelter them during the tenancy which would be counter-productive.
Sorry, un-PC creative thinking this morning.
Luke P
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Sign Up10:31 AM, 7th July 2017, About 8 years ago
Reply to the comment left by "Ian Narbeth" at "07/07/2017 - 10:08":
But a logbook is a deposit?
What if I took the guarantors logbook?
I hear this morning's news was essentially an admission that UC isn't working, so all of this might not matter anyway.
We are being backed into a corner, thought -limited to one month's deposit (not that I take deposits) and a Court system that is hard work to get redress from. If we have no safety net, then we cannot continue, it's a simple as that.
Ian Narbeth
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Sign Up11:31 AM, 7th July 2017, About 8 years ago
Sorry Luke you are missing the point. I did not say the log book was not a deposit. The problem is you cannot deal with a log book "in accordance with an authorised scheme". Therefore it cannot be taken as security and if it is the debtor (or his trustee in bankruptcy) can demand it back.
I share your frustration about another piece of anti-landlord law. Some MPs are starting to understand the law of unintended consequences and more will do so as the less creditworthy tenants find themselves homeless.
Whether the government will allow insurance-based schemes which allow recourse back to the tenant we shall have to see. I doubt insurers will take on the risk if they can't recover the six weeks or whatever of rent but if they can recover it the tenant is no better off and we have simply added more cost and complexity to the process which will ultimately be paid for by tenants in higher rents.
Luke P
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Sign Up11:50 AM, 7th July 2017, About 8 years ago
So I suppose you cannot deal with guarantors "in accordance with an authorised scheme" either, right?
Ian Narbeth
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Sign Up12:22 PM, 7th July 2017, About 8 years ago
Please re-read the first sentence of my post at 10:08.