Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
ron cavedaschi
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Sign Up16:29 PM, 12th August 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "12/08/2013 - 16:20":
Thank you for your swift reply Mark
Yes Mark I should have read the contract and I guess will have to pay up, but it hurts more because I feel that I have been taken for an expensive ride. What I am asking is is it 'morally' right for the agents to do this. Do they deserve this aspect of their contract. is there more work for them to receive the rent from the tenant and inform me than I understand? It seems to me that the fee they have been taking from the rent monthly surely reimburses them for their work.
Ron C
Mark Alexander - Founder of Property118
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Sign Up16:33 PM, 12th August 2013, About 11 years ago
Reply to the comment left by "ron cavedaschi" at "12/08/2013 - 16:29":
Hi Ron, of course it's not morally right, it's a complete rip off if you ask me!
.
ron cavedaschi
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Sign Up16:44 PM, 12th August 2013, About 11 years ago
Reply to the comment left by "Mark Alexander" at "12/08/2013 - 16:33":
Rip Off is just what I think it is. One last question: The agent says that it is a common procedure throughout the industry. Is this true do you think?
Mark Alexander - Founder of Property118
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Sign Up16:46 PM, 12th August 2013, About 11 years ago
Reply to the comment left by "ron cavedaschi" at "12/08/2013 - 16:44":
I sincerely hope not, but it's certainly rife!
.
M H
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Sign Up21:54 PM, 24th October 2013, About 11 years ago
Hello,
Just after a little help if possible.
I have had a flat under full management for the last 8 years or so and after about 3 years I told my tenant they may as well call me direct with any problems as the agent took so so long to do anything. My tenants got frustrated each time something needed attention and in some cases it would be months until the agents asked me what I wanted to do about a maintenance issue.
They have also started to charge for new agreements, which used to be included within the full management fee, I have been charged for insurance I did not want, sets of keys that were not needed, and now check in and check outs are going to cost too.
I have read the contract I think I have with the agent and would appreciate any thoughts on what, I think are the key points, regarding me leaving the agent and keeping my tenant.
Payment of Fees
Our fees continue to be due and payable by you so long as a tenant we have introduced to you remains a tenant at your property.
Termination of Contract
Twelve months written notice must be given if for any reason you wish to terminate this contract any time after twelve months from the start date of the initial tenancy. However our fees remain due and payable in full for the period of the notice.
I am thinking I can give 12 months notice, and all should be well in a years time...?
This seems rather good as I have been under the impression for years if I want to loose the agent I need to loose my tenant
It has got complicated as the agent has changed hands quite a few times and to be honest I'm not exactly sure which contract I may be tied too, as I seem to recall they change each time a new company takes over.
May thanks for any thoughts
Cheers
M H
Mark Alexander - Founder of Property118
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Sign Up9:52 AM, 25th October 2013, About 11 years ago
@MH do you think your agent has acted in your best interests? If not this is a strong basis for complaint. Perhaps a grown up face to face discussion might be in order. Explain you are not happy, discuss their terms and explain that you are planning to take your business away from them. Offer a much lower settlement figure due to the circumstances, the alternative for them being a complaint to the Ombudsman and having to claim against you in the Small Claims Court. Chances are they will want to part on amicable terms.
Please let me know how you get on.
.
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Sign Up11:53 AM, 29th October 2013, About 11 years ago
What an excellent discussion thread, we agree with the vast majority of the comments so far.
We built our business for the benefit of landlords who want a 'half way house' between self management and the traditional letting agency service.
We charge just £5 to advertise properties on Rightmove subject to landlords agreeing to refer tenants we introduce back to us for professional referencing. We make a loss on the advertising but we recoup that by charging tenants a fee of £89 each for the professional referencing. This is much cheaper than most letting agents. Our tenant referencing is outsourced to FCC Paragon. The alternatives, for landlords in Scotland or for landlords who do not wish for their tenants to be charged, are to pay an additional £100 tenant find fee on success only (no referencing included) or for the landlord to pay for the tenant referencing.
We also have a collect and pay service which is a joint venture with FCC Paragon. This is optional and available exclusively to landlords who have used our referencing. Rent is collected by direct debit from tenants and is paid on the due date to the landlord, whether the tenant has paid or not. This service is priced at 5% of rent plus an setup fee of £80 plus VAT which includes the tenancy agreement and deposit protection. The rent continues to be paid on the due date whether the tenant pays or not until they are evicted. All costs associated with eviction for rent arrears are included in the 5% fee.
Everything else is arranged by the landlord, e.g. viewings, inventory, maintenance etc.
For more details please see the link below.
.
Alan Loughlin
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Sign Up12:03 PM, 29th October 2013, About 11 years ago
could you not just renegotiate the fees, I did this with our agent and got a halving of fees.
Industry Observer
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Sign Up14:22 PM, 29th October 2013, About 11 years ago
The answers to this problem are always very simple.
What did you sign up to in the LL contract and would such clauses be deemed fair by the OFT.
If they would be then you have little hope other than to find grounds for leaving because the agent has not fulfilled their side of the bargain.
Dn't believe comments by the way about agents not being prepared to sue if they believe they are on solid ground. Why wouldn't they when small claims is so easy and cheap and they'd get their costs back plus the award against you.
The two keys here are was what you signed up to fair (watch for clauses that make it almost impossible to leave without timing it to perfection!!) and whether the agent did everything the contract demanded of them, on time every time.
Maggie Dale
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Sign Up17:08 PM, 29th October 2013, About 11 years ago
Hi, Do be careful, I read the small print and understood that at the end of the 6 month tenancy I could by giving 2 month notice to the useless letting agents get rid of them
but retain the tenants. However, they took me to the small claims court where I ended up having to pay the agents 6 months commission. I did get my own back later when I bought another tenanted flat and found they were again the letting agents. I refused to
proceed with the purchase until they were dismissed.