Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up14:29 PM, 4th October 2016, About 8 years ago
Hi Hamish,
How explicit was it that the payment was for deposit and not rent and was it for the same amount as the outstanding rent?
I am guessing that the landlord was duped into being caught out and it is probably recorded in writing somewhere as a deposit payment. Hence the landlord holding on to it and not using it initially as rent.
From experience the law on this is very explicit and I have to date seen no mitigating circumstances for not protecting the deposit. Although I do hope I am wrong in this instance.
I think the landlord needs to now consult professional help even if it cost money to save an even more expensive mistake going forward. Please see out tenant eviction page >> https://www.property118.com/tenant-eviction-2/
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Sign Up14:37 PM, 4th October 2016, About 8 years ago
It sounds like the landlord has been taken for a ride by someone who knew exactly what they were doing.
Craig / lgfa92
Hamish McBloggs
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Sign Up18:47 PM, 4th October 2016, About 8 years ago
Reply to the comment left by "Neil Patterson" at "04/10/2016 - 14:29":
Neil,
Thanks for the response.
I suspect the landlord's records are irrelevant. They paid the money into the protection scheme after the 30 day limit. To the casual judge, this at face value would imply sloppy land-lording or worse. A modicum of scrutiny will demonstrate that this was defensive land-lording in the face of adversity.
From what I understand, the fear of the fine made them find the money. This then caused them to default on one of their own mortgage payments. (landlords, watch your gearing for goodness sake)
Was the law regarding deposits so poorly thought through as to allow a judge no options or are they simply asked to be hard nosed even if it puts the landlords family in financial difficulty?
I have told them to approach legal people rather than rely on what I think but I believe them to be 'uncomfortable' financially. I am certain that costs will not be recovered from the tenant as it turns out the queue of disaffected creditors is rather long and angry.
How do we balance trust with the need to know which can feel awkward and very intrusive? What do we have a right to ask for?
I work on the principle that if a bank can ask me for it (recent mortgage application) then I can ask a tenant for it. Sad but true, there is no room for trust and I apologise to the good tenants.
Is there a comprehensive list of that which could be covered as part of due diligence?
Warnings to others:
If your prospective tenant has other identities then reference checks are useless.
Do not rely entirely on reference companies do your own footwork.
Play hardball. There is no front door key or contract if upfront funds have not cleared. I'm am really sorry to honest tenants but I have had the "I'm waiting for my old landlord to return the deposit and he/she won't" one before myself and I don't care if it is genuine. It won't wash.
Always always always insist on direct contact with the previous landlord. NEVER accept a letter 'to whom it may concern' that provides a glowing reference. PARTICULARLY if it is printed for you. Go back to source. Check the signature. If there is no signature then you should smell a rat.
Check the old landlord out YOURSELF, they may turn out to have the same friends on facebook as your prospective tenant. You want to talk to a real soon-to-be ex-landlord. If you are seeking a reference after the tenant has moved in then it is too late. Visit when possible.
If there is a way to search for ccj's at an address without knowing the name of the defendant (pseudonyms) then share it. There should be.
Check the previous 3 addresses/7 years
If the prospective tenant gets the bank transfer wrong twice before moving in date then all bets are off. This is evasive behaviour. It will continue after moving in. Even if it is moving in day and everyone is weeping on the pavement - No money, no contract no key
Research facebook and twitter.
Do not be embarrassed to ask to see bank statements, utility bills, employers reference (make sure that the employer exists at least). If you don't do this then your insurance is almost certainly invalid. Remember, banks aren't embarrassed to ask for your inside leg measurement when you apply for a mortgage.
If they run a company, use companies house.
One of the tenancy contract conditions must be that the landlord becomes an 'Authorised User' on accounts for utilities. (I don't think it is possible with council tax). Check the state of the accounts throughout the tenancy. It happens all to often that the tenant's private life is private for the wrong reasons and the landlord is left having to show the power companies copies of title deeds to prove ownership and then arguing whether the tenancy agreement is valid so as not to be lumbered.
(Aside - I am concerned that power companies will seek a trivial solution and have the law changed to make a landlord responsible. I have asked power companies not to do this but to provide some facility that offers landlords a less intrusive 'team working' 'traffic light' monitoring approach. Proactive and sensible)
NEVER accept screen shots or print outs that purport to be from a substantiating source. Demand (nicely) that you go to that source directly yourself and get your own copy.
One of the major problems re utilities and council tax I face time after time is 'can't tell you, data protection'. If they can't tell us then we can't tell them. If you have information useful to their debt collectors they are keen to point out you won't get into trouble for sharing it. Funny though, I have found they won't put in in writing.
Facebook accounts can be deleted. If you rely on evidence of conversations on facebook then get your messages emailed to you AND take screen shots.
Important mobile phone text MUST be followed up with a brief email.
NEVER use facebook for formal landlord/tenant communications. Always use email. Delivery receipts do not always work from Client Outlook (desktop) to webmail like Hotmail. Read receipt requests can be denied by the recipient.
If you deal with cash get the tenant to sign a copy of the receipt that you keep. Scan and Email.
Fraudulent references from and misrepresentation of self and others by a tenant are 'discretionary' grounds for eviction under section 8 and things become very difficult if there are young children in the middle of a mess.
Right, rant not over but I have to cook dinner (or if up North, tea)
Pasta tonight. Where's my oversized pepper grinder?
Hamish
Damon Haughey
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Sign Up19:29 PM, 4th October 2016, About 8 years ago
Hi we had a similar situation,where we had a tenant who also did not pay his rent so ended up in court after issuing a section 21. The tenant claimed the first rent payment to be a deposit that had not been protected by us, as we had classed it as rent as no other payment had been maid.
On the day of the hearing we took bank statements and a rent schedule in to court to prove that they were behind with the rent.The judge decided in our favour, as during the tenancy on no occasion had the payments made exceeded the monthly rent so in her view no deposit had been paid no penalties and possession order made in our favour
So maybe worth taking your chances in court it may not be as clear cut as they are making it out to be. Damon
Hamish McBloggs
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Sign Up7:50 AM, 5th October 2016, About 8 years ago
Reply to the comment left by "Damon Haughey" at "04/10/2016 - 19:29":
Damon,
Thanks for that.
As with all cases there will be differences both obvious and nuanced but this may prove useful.
Are we allowed to share the case number and the judgement's narrative somehow?
Hamish
Romain Garcin
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Sign Up8:14 AM, 5th October 2016, About 8 years ago
I fear the landlord brought this on himself here.
First, allowing a tenant into occupation with no rent or deposit paid was very unwise.
Second, the tenant made a payment with explicit instruction that it was to cover the deposit. It wasn't up to the landlord to then decide what to do with the money.
Hamish McBloggs
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Sign Up9:12 AM, 5th October 2016, About 8 years ago
Reply to the comment left by "Romain Garcin" at "05/10/2016 - 08:14":
Romain,
I agree with you on both counts.
And there is no proof that the tenant's actions were premeditated. Everyone's circumstances can change in a heartbeat.
But consider for a moment that you have hold of the deposit for 25 days say, you have received no rent, your cashflow is now precarious and the tenant's references unravel in a spectacular fashion.
What should the actions be?
Hamish
Romain Garcin
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Sign Up9:27 AM, 5th October 2016, About 8 years ago
This is a red herring.
The key issue in your scenario is that the landlord isn't able to financially cope with unpaid rent. His situation is the same with or without a deposit.
If the landlord holds a deposit he will be able to withhold it at the end of the tenancy.
In fact, if the deposit is protected with an insurance-backed scheme then the landlord can also use the money to help with cash flow, though that may be risky.
Trying to flaunt deposit protection regulations will only brig even more pain sooner or later.
Hamish McBloggs
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Sign Up10:27 AM, 5th October 2016, About 8 years ago
Reply to the comment left by "Romain Garcin" at "05/10/2016 - 09:27":
Romain,
Again, I won't disagree. But I think there is more.
How many months cover should a landlord be reasonably expected carry? Banks can only withstand a run for a day or so before they shut their doors.
Time to tidy, clean, fix and find a new tenant
Add on 2 months of no rent
Add on time to get a hearing
Add on time for the bailiffs
Add on time to fix, tidy, find a new tenant
Add on unrecoverable costs
We know that this is at least 2 months. What would better estimates be, 6?
Yes, insurance will help
What happens if you do everything right but are just unlucky and get another bad tenant?
Will insurance continue to help?
Should the bar be set much higher for entry into the BTL market?
Should insurance be compulsory?
Should there be a legal minimum standard of diligence when interviewing a prospective tenant?
Should there be compulsory stress testing of fledgling landlords?
Should 'self insuring' landlords have a higher minimum level of liquidity?
Thanks
Hamish
Michael Barnes
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Sign Up11:07 AM, 5th October 2016, About 8 years ago
Reply to the comment left by "Hamish McBloggs" at "05/10/2016 - 10:27":
You seem to be talking about insurance to cover tenant defaulting; Romain was talking about an insurance-backed deposit-protection scheme.