Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Adam Zeeblebum
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Sign Up18:08 PM, 23rd August 2012, About 12 years ago
Hi Annette
Has the Housing Benefits service put its decision in writing to you?
I'm wondering what other reasons they have given. They have stated, "I have cancelled benefit as you have supplied us with bank statements for the account that we pay Housing Benefit into, these statements reflect Housing Benefitpayments being issued and then payments being transferred to your son’s account," which I'm guessing is a statement of fact and one which you wouldn't disagree with?
But what conclusions have they drawn from that? Have they said?
And if you have had a letter, is there anything in it which explains any sort of review or appeal process?
Also, has your son had a letter explaining why his claim has been cancelled? And was there any information in that letter about a review or appeal process?
Ben Reeve-Lewis
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Sign Up19:12 PM, 23rd August 2012, About 12 years ago
Annette I feel for you. Benefits are not my forte. The housing benefit book by Zebedee dwarves even the housing law books but I am guessing that HB are taking the view that the money you have been putting into your son's account is being considered some form of undeclared income.
Benefits of any kind, by their very definition, mean that the applicant has no (or little) income thats why they get it. Dont confuse you decent intentions with benefit rules, or even the understandable argument that you are ultimately saving the state money. You are up against faceless, impartial calculations.
HB is a public funded money and it is allocated to people in a strict set of circumstances. Helping out as you are doing would be deemed to be in the same camp as cash in hand work. The logic being, if they are getting extra, undeclraed income they dont qualify for HB.
On the evcition issue. There is an argument that because it was a family arrangmenet there was no intention to create a legal relationship but thta argunment would probably be shot down by the HB payments, which suggest a more formal arrangement.
Even if you evict him there is no guarnatee that your son would be owed a homelessness duty by the council. He would have to be in some form, of Priority Need. These categories are:-
Pregnant
Dependent children (Up to 18 in full time education)
Homeless through Fire. flood or similar disaster.
Vulbnerable because of....
Violence or threats of violence.
Unaffordability.
bad property conditions, including overcrowding.
mental health problems
physical health problems
Vulnerable as a result of prison sentence, armed forces service, care leaver
Any other special reason.
So if you ended his contract there is no guarantee that he would be re-housed.
It could be that your son falls through the cracks and doesnt fit any category. This is why people sleep on the street.
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Sign Up20:29 PM, 23rd August 2012, About 12 years ago
By law you cannot rent your property to your relatives who claim housing benefits.I know how you feel but thats the law
Adam Zeeblebum
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Sign Up19:50 PM, 23rd August 2012, About 12 years ago
@c1578e535d353959031872600e4a8570:disqus Have a look at these two comments I've posted on another thread:
http://www.property118.com/index.php/question-regarding-local-authority-homeless-policy/30978/#comment-624236065
http://www.property118.com/index.php/question-regarding-local-authority-homeless-policy/30978/#comment-625995702
Mark Alexander - Founder of Property118
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Sign Up21:31 PM, 23rd August 2012, About 12 years ago
Your statement is incorrect. The two other commentors on this thread (Ben and Zeeblebum) are Housing Experts, Google them if you wish. I'm certain they will confirm that your statement is totally wrong.
Ben Reeve-Lewis
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Sign Up22:37 PM, 23rd August 2012, About 12 years ago
Yeah thats a nonsense argument Ali. Family has different definitions in different areas of housing law. For instance the definition of who consititutes family members is different when considering succession rights (Death of tenant) than it does does when considering family connection in local connection rules for homelessness applicants.
To say that a person is excluded from national benefits simply because they are in some way related to the landlord doesnt work. It is what is termed in law "The level of consanguinity". A person could be a third cousin but in reality be closer in relationsip terms than a sister.
Familial connection do raise issues as to whether it was the intention of both parties to enter a legal relationship but in the OPs sense in setting up an HB claim it would be hard to argue that there wasnt an intention to create a contract. The problem Annette is up against isnt the level of consanguinity, but the money she has been dumping into his account which is causing the HB team to stop payments
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Sign Up6:36 AM, 24th August 2012, About 12 years ago
You should have sussed how the benefit system works.
You should not have shown ANY traceable transactions from you to your son.
Your son could have had a pre-paid CASHLPLUS MC which would have been untraceable.
You could have paid any amount up to £5000 to this account.
Alternatively you should have given him untraceable cash.
With any stated domestic position you can only live in accordance with stated income.
Any assistance to him cannot be traceable anywhere.
This is easy to do.
But you have to know you have to do this.
You have been caught out.
You must remember honesty does not pay in the benefit system.
Plausibility is what it is all about.
Remember the social have access to all of your son's financial information.
You must ensure that the only info they can see is in accordance with your son's stated financial circumstances.
You will be paying a severe lesson.
Why don't you evict him and then the social will have to pay someone else and then you can pass cash onto him whenever needed.
The other alternative is to have a bank account in your name which you use for transactions for him that you don't want the social to see.
This is what loads of people do.
You have been caught out by not doing so.
Hopefully you have now learnt how to play the game.
Ben Reeve-Lewis
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Sign Up7:40 AM, 24th August 2012, About 12 years ago
Paul is telling the truth Annette, your crime was in being honest. Although I wonder how come Paul knows so much about it. Most parents moan about their kids returning home to get their laundry done, in Paul's model its doing their money laundering he is suggesting haha
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Sign Up10:03 AM, 24th August 2012, About 12 years ago
I have to say I have NO direct experience of the methods I have discussed.
But I am aware through various associations that one should NOT present a true account of their financial status if it is more than was stated for benefit claims
That would be tantamount to advising that one should do certain things.
discussing what one could do is not suggesting one should.
There is a sublte difference.
One can discusss fraudulent methods without EVER recommending them to be caried out.
Even if doing so actually helps the state.
That is not the point.
Benefit claiming is very black and white.
You state your financial circumstances and due benefits are then accorded.
You will be checked on and if there is any difference to what has been stated they will pull the benefit.
That is as it should be.
However they can only see what they can see.
They cannot see into a safe, or a draw or a safe somewhere else or a draw.
One has to think asymetrically.
Thinking conventionally will get you stitched up by yourself.
The system is set up to apportion benefits fairly and we should all support those aims.
The naive who do what they think are doing the right things find themselves caught out by the system.
My best advice is know the system and operate accordingly.
Annette was in the overall scheme of things doing the right thing by her son.
The benefit system looks at it in a completely different way.
Income is income and income from her would automatically reduce her son's claim as he stated he had no income, when he clearly had,as evidenced by bank statements.
The benefits people have little choice than to cancel and clawback the claim amounts as there has been a clear and apparent deception as evidenced by bank statements.
ANY change in financial circumstances HAS to be notified by the claimant, irrespective of his mental capababilities.
I would suggest Annette is not what we call 'streetwise' and believed genuinly she was doing the right thing by her son, both morally and fianancially.
That is NOT how the states sees it or saw it.
So lessons to be learned from Annette's experience.
I for one am not going to suggest any particular course of action.
It is up to the individual as to what they wish to do.
But ideally do so from a position of knowledge rather than uninformed ignorance.
I believe MOST people know in their heart that what they are doing is not totally above board.
If you get caught out because you don't understand modern life then that is your fault.
Always err on the side of BIG BROTHER knows everything about you, especially if you are on benefits.
Operate acordingly and you won't go far wrong.
Adam Zeeblebum
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Sign Up11:05 AM, 24th August 2012, About 12 years ago
There are assumptions being made here that may well not be correct.
The decision that the HB service reached may not have been because they consider those payments to be income. And even if they do consider it to be income, then that is challengeable. For example, paying money to a tenant "to purchase materials for work that needs to be done on the property" could be considered a legitimate part of a landlord's responsbility to maintain the property. Social housing providers are starting to do the same thing with their tenants, and that hasn't caused the reassessment and/or cancellation of all of those tenants' HB claims.
We don't know the reason why the HB service has reached the decision to cancel the claim. It may be because they consider those payments to be income, but it may not be - there are other possibilities.
Annette - I would encourage you to continue being as honest and transparent with the HB service as possible. Not doing so could be considered fraud. If that came to light, the penalties for both you and your son could be considerably worse than simply a cancelled HB claim.
Whatever the reason for the HB service's decision, it is challengeable. That, in my opinion, is the way forward here. You have been open and transparent with them, but they may have drawn the wrong conclusions from the information you provided and made an incorrect decision. How you go about challenging that decision depends on the particular reason or reasons why the claim has been cancelled, and also to some extent what legal advice services you could access.