Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
AA
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Sign Up17:00 PM, 13th February 2018, About 7 years ago
Pretty certain you cannot. Your compliance has to be rubber stamped. You cannot just self approve. What kind of property are you renting where it gets to a prohibition stage. The documents you state should be available for inspection at a moments call.
James Barnes
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Sign Up17:09 PM, 13th February 2018, About 7 years ago
You usually have 28 days to lodge an appeal when served with an enforcement notice, so really the first thing to consider is if you lodged your appeal in time. The operative date will most likely have started 28 days after the notice was served. If you don't have a copy of the order that's not helpful but it should be registered as a land charge which makes it a publicly available document i.e. one you could request via FOI.
If you've completed the specified works at the property that's a start but to lawfully rent the property again, the you need the Council to revoke the Prohibition Order, if they haven't done this then you'd be beaching the Prohibition Order by letting the property.
It seems to me that the appealing the Order would be going around the houses, it'd be much simpler if you could simply request a visit from the Council and have them revoke the order, otherwise as you say you could be waiting months.
Luke P
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Sign Up10:28 AM, 14th February 2018, About 7 years ago
Don't rent a hole of a property full of death-traps, but unless there's a specified electrical fault, merely insisting on a report I think wouldn't wash.
How does the unqualified council know there's a fault? I don't know if you suffer the same, but our LA inspectors walk around a (perfectly good) house and insist on us getting (and paying for) and electrical inspection report, asbestos report, structural report etc, 'just because they cannot be sure there *aren't* any issues. They get short sharp from me!
terry sullivan
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Sign Up11:49 AM, 14th February 2018, About 7 years ago
Reply to the comment left by Luke P at 14/02/2018 - 10:28
this is the creeping control by councils--an oik says jump and you are expected to jump--the 3 items above hardly warrant a prohibition notice!
Caroline Humphrey
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Sign Up14:09 PM, 14th February 2018, About 7 years ago
The council are being extremely difficult and unreasonable. I had a council officer screaming down the phone ' I can scream louder than you' and then put the phone down on me when I asked what else was required, he said he didn't know because he hadn't had sight of the notice and this is the manager of the private housing department. The house is newly renovated it has a new electrical report and safety certificate which has been sent to the council, it has new heating system and installation and gas certificate it has all been sent to the council and they have not acknowledged that I have complied with the notice. I have complied with the notice because I have provided the two certificates they requested I have also asked them for proof of service of the notice and they will not provide this. I am of the opinion and certain that the notice has not been served legally or correctly and I am of the opinion that the council wish to be difficult and malicious and are trying stop me renting the property although there is no reason to do so now the notices have been complied with. They will not lift the notice even though they have the certificates they requested. The manager did tell me that one of the kitchen worktops was out of place and I stated this was because the plumber had removed it to fit plumbing for a washing machine but the kitchen worktop was not on the notice. It appears they wish to add nonessential cosmetic work to the notice now at a later date. I have requested proof of service and re-sent all certificates and have requested the notice is lifted but had no reply. The house is in excellent order and newly renovated. So I don't know what to do next
The council did visit the property and have seen the small leak in the skylight was fixed and they have possession of the electrical and gas certificates and reports. These were the three items on the prohibition notice. I then asked them to lift the notice and they will not even though it has been complied with and they have inspected and have possession of the certificates
Caroline Humphrey
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Sign Up14:15 PM, 14th February 2018, About 7 years ago
Reply to the comment left by Asif Ahmed at 13/02/2018 - 17:00Yes I have the documents and I have also emailed them to the council several times, they have acknowledged receipt of them but still have not lifted the notice. It is a small terraced two bedroom property rentable to a couple only. Completely renovated now completely replastered repainted and in excellent order with brand-new certificates and still they will not lift the notice or acknowledge my request for proof of service and give me a reason why
I was recently emailed a copy of the order but it was never served on me. The schedule of works was left at the property with the three items on it but not the complete notice
Luke P
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Sign Up14:51 PM, 14th February 2018, About 7 years ago
All sounds a bit odd. However, Councils seem to be a law unto themselves. Many a time have I caught them out not following correct procedure and playing the 'I'm-the-only-Sheriff-in-this-town' card. Just as PACE brought the police into line and stopped them from 'deciding' the law, LAs also need a shot across their bow and be told that they must follow the rules themselves. I suspect you're right in that they have failed to serve it correctly. Personally I would crack on with renting it out, let them chase you and present your evidence of both compliance, but also that you have asked for (and not received) proof of correct service.
Chris @ Possession Friend
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Sign Up9:48 AM, 15th February 2018, About 7 years ago
Where justifiable, and evidenced backed - a landlord needs to use the Council's Full complaints procedure and then - if on solid ground, bring a money claim for losses in rent against the council.
As landlords, a victory in this area would greatly 'even the tables'
Wyn Burgess
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Sign Up7:56 AM, 17th February 2018, About 7 years ago
As well as full complaints e mail the councillors representing the ward the property is in, you may have some luck as most officers hate having councillors ask questions.
ReluctantNorthernLandlord
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Sign Up18:37 PM, 17th February 2018, About 7 years ago
Reply to the comment left by Luke P at 14/02/2018 - 14:51I am surprised that the guidance on so many issues is not given through these columns - threaten to report local authorities to the Local Government Ombudsman, citing maladministration. It really makes them jump! For your part, you have to follow all formal procedures for complaints against a council first - this can be done fairly quickly, often using an online complaints form for the first step. The Local Government Ombudsman will not even look at a complaint unless it has already gone through every step of a Council's complaints procedure first. In this first step, use the words, 'Following guidance on the Local Government Ombudsman website, I am contacting you to complain ...