Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Sally T
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Sign Up21:48 PM, 4th August 2014, About 11 years ago
What would be the correct procedure if you have no tenancy/agreement/contract ? Is it still 2 months before applying to court ?
Tessa Shepperson
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Sign Up22:07 PM, 4th August 2014, About 11 years ago
If the tenancies are assured shorthold one's you can use section 21 (which has a notice period of around 2 months depending on the circumstances).
However as there is no written tenancy agreement you will not be able to use the special accelerated possession procedure.
So you would need to use the 'standard' procedure where there is a court hearing (the accelerated procedure does not normally have a court hearing as it is decided by the Judge alone on the basis of the paperwork).
However it is do-able.
Si G
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Sign Up18:16 PM, 5th August 2014, About 10 years ago
Possession is nine tenths of the law
Michael Barnes
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Sign Up19:32 PM, 5th August 2014, About 10 years ago
Reply to the comment left by "Simon " at "05/08/2014 - 18:16":
Actually it's "Posession is nine points of the law".
Mike
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Sign Up12:44 PM, 6th August 2014, About 10 years ago
I am in a similar but rather a little more complex situation, I will try and keep it simple to the point) I allowed a homeless couple with no children, I knew, to move into my second home, they were evicted for non payment of rent, but as I knew them I took a pity on them as they came to seek my help and had tears in their eyes, so as a fool I offered to help them!
I had a 2nd Home, it was empty property undergoing slow renovations at my own pace, so I had no rush to complete it as I was not going to rent it out, so I took pity on them, and offered to move them in one of the finished rooms, but only on a temporary bases until they find a suitable place to rent somewhere else, I expected them to have stayed no more than one or at the most two months. so I drew no contract with him, or gave him any written terms and conditions of their stay.
It was for free, no rent to be paid, as I knew them, and they were somewhat like friends in need, so I bend backwards to help them in their hour of need.
When 3 months had gone, they were still there, and were not really trying to look for any place, I could see they were slowly buying and gathering more stuff and filling my place up, so I warned him that he should not bring in any more stuff as I had only allowed him space for one room and use of kitchen facilities and bathroom, but they started to make my home as theirs, filling in one cupboard after another and by 6 months they had half of all kitchen units filled up with their stuff.
So I became furious, and told them they must either leave or pay me some money towards utility bills, as they were using 95% utilities including winter heating bills I paid, so we reached an amicable solution that they must pay me £150 per month towards utility bills and 50% council tax,.
14 months later, I am now being intimidated, and total amount they have paid me is only £950. And continue to refuse to leave when I ask them to find another place.
So now I am trapped, I cannot force him to sign a contract, or a tenancy agreement as Newham Council has now made it mandatory for all private landlords to obtain a selective license, so I cannot force a contract or charge then rent until I can apply and get a Selective license, He has threatened me at various times, does not respect me the fact how I helped him when he became homeless, and does not appreciate anything at all, he lacks understanding English as he is from Romania,
I am stuck, I don't know what to do. It is costing me money to put him in my house for free, and her even tried to install a huge 3 foot diameter satellite dish on my Chimney stack, I ordered him to take it down at once as he did not seek my permission as well as I had told him that the accommodation was only temporary and he must not try to make it as permanent, I also warned him about the need for a TV licence if he must watch any TV or satellite programmes, but he seems to care little for UK laws.
I need desperate help to get rid of him legally. I will never help anyone again, lesson learned hard way. Never feel pity on anyone any more, cruel world out there, and the law is on these piss takers side.
Mark Alexander - Founder of Property118
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Sign Up13:19 PM, 6th August 2014, About 10 years ago
Reply to the comment left by "Mike " at "06/08/2014 - 12:44":
Hi Mike
I have started a new thread and emailed our members - please see >>> http://www.property118.com/benevolence-backfired-please-help/67570/
.
Mandy Thomson
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Sign Up13:57 PM, 6th August 2014, About 10 years ago
Hi Mike
If these people were living there COMPLETELY rent free, then they would definitely be excluded occupiers, simply licencees in the eyes of the law, and as such would only be entitled to "reasonable notice" to move out, in the same way as a lodger.
I would gather as much hard evidence of the terms of the let as possible; for example, emails, text conversations (make copies), any paper notes etc, plus all your bank statements for the period they've being living there. Also, can you produce witnesses to any conversations you've had with them?
By agreeing to them remaining there after the 3 months, provided they pay you some rent, you may have granted them a tenancy - this doesn't need to be in writing, it can be verbal.
You would therefore need to serve notice on them (see Tessa Shepperson's post above). In your situation though, I would seek legal advice first (as you don't know the status of their tenancy) - you can do this online - Just Answer are pretty good, or Tessa runs her own paid for advice service through her site.
It's so easy to be taken in by people in your former friends' situation, but at the end of the day, in a country such as this where people are generally given plenty of chances before they need hit rock bottom, you must first look at their situation objectively and ask yourself why and how they got into that mess? I'm afraid it's often (although not by any means always) because they can't take responsibility and have an exaggerated sense of entitlement - as in your "friends" seeing nothing wrong with taking over your house, withholding rent, then threatening you on top of this!!
Good luck - I hope they move out soon!
Mike
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Sign Up18:42 PM, 6th August 2014, About 10 years ago
Thank you Mark for moving this as a new thread, I am sorry if I appear to have used someone's thread to post my problem which is similar in nature, and also many thanks to Mandy for your valuable comments, and make no mistake, from the onset, I told these couple that I was not in a position to rent them my house but I could only allow them to stay for a few days until they sort out some place, and by no means I meant 1 week, 2 weeks or 1 month, or even two months, I did not give them any time frame in which to get out, I was expecting that they would find an alternative accommodation and move out within about a month.
I explained to them that I was not in a position to rent my property to them or anyone, but can let them move in as a good will on my part and as a temporary shelter, they had no where to go!
I explained to him that in order for me to rent it to them, I would first need to get registered with my Local council Newham as a responsible landlord, Apply for a Selective License, and to get one I will first need to meet their strict criteria, like fitting smoke detectors, fire blanket, gas safety record, Fire Doors, and the rest of the accommodation needs to be in a habitable condition, currently the bathrooms are usable but do not have wall tiles, so as the property was undergoing renovations, and still has not been fully completed, I cannot apply for a license until it is fully completed .
Hence why I did not give him any contract and did not and could not charge him any rent what so ever, only that in the 14 months he had been there, he paid me a total of £950 in smaller cash payment towards utility bills and part council tax.
So I now need to get rid of him legally, as he has started to abuse my privileges, highly intimidates me, knocks on my door at midnight to make unreasonable complaint and says he is angry with me because I left some mess in the garden, which I did not, so I retaliated by reminding him that he has no right to knock on my door at midnight and make a complaint, as he is not even paying utility bills let alone rent, he has absolutely no sense of my gratitude, has never appreciated what I did for him that no one would do such kind act today, letting someone stay for free!
He has now become a liberty. I am having to pay for his use of heating, cooking, lights, electricity, wear and tear on washing machine, wear and tear on my brand new kitchen I fitted, but despite many reminders that he either pays me utility bills £150 per month regularly, or he gets out, but he doesn't seem to want to move out.
When he intimidates me, I tell him that if he is not happy with my spoken conditions, or rules he can leave. But instead he starts to laugh, he thinks I am afraid of him, so I made this plain and clear to him that I am personally not afraid of him and if he tries to be physical then I would be able to handle him, he has tried to push me out of my own house, and he boasts bout it to other people. He thinks he has got me by my balls, not him really it is the bloody law that has got me by my balls!
Mandy Thomson
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Sign Up19:35 PM, 6th August 2014, About 10 years ago
Reply to the comment left by "Mike " at "06/08/2014 - 18:42":
Hi Mike,
As I said, I really hope you manage to get these people out! I simply cannot believe some people's reasoning - but to give them their due, I suspect they're very frightened. With poor English, are they able to understand that they can get assistance with rental payments (LHA or housing benefit), and MAY be able to get temporary housing from the council, or at the very least, advice? I doubt that YOU would be able to convince them, as they'd most likely think you were just feeding them a line to get rid of them!
As far as the licensing issue is concerned, two things:
Firstly, I think at least in part you're thinking about some of the conditions that HMO landlords need to comply with (as in fire doors) - but having said that, it seems councils set whatever conditions they like (see "Croydon yet another area to introduce Selective Licensing - if you need something to read yourself to sleep!!), and we ARE talking about Newham here, of all the local authorities...
Secondly, you SHOULD be exempt from selective licensing. There is normally a provision that if you're say, selling the property, you can claim a temporary exemption. In your case (leaving aside the fact that you were really just renting out the property as a kind of temporary holiday let, which would be exempt anyway) you're trying to evict your tenants, and I'm assuming you don't want to rent it again after they move out.
If I were in your situation, given the somewhat uncertain tenancy status (there are 3 main residential tenancy types, plus a somewhat grey area around excluded tenancies/licencees) plus your council's reputation on selective licensing, I would consult a solicitor.
Percy Vere
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Sign Up8:22 AM, 7th August 2014, About 10 years ago
Mike said ;
I allowed a homeless couple with no children, I knew, to move into my second home, they were evicted for non payment of rent, but as I knew them I took a pity on them as they came to seek my help and had tears in their eyes, so as a fool I offered to help them!
--------------&&&&&&&&&&----------------
I hope all landlords, both new and old, who read this will learn a lesson from Mike's experiences and that lesson is that as a Landlord you are not a registered charity but a small business.
In my experience many landlords who do what Mike has done as an act of goodwill ( call it what you like) end up with the bat being shoved where the Sun doesn't shine and the act of kindness turns into a nightmare for the innocent Landlord.
The golden rule of landlording is to never rent your property to friends or family. Too many cases reported on all landlording forums where this action has turned sour and friends quickly become ex-friends and families fall out big-time.
Landlording is tough at times and it's a business. If anyone came banging on my door at midnight complaining they would get a short sharp action reply and they wouldn't do it twice.
Mike...... time for tough action and stop messing about....... get rid of these people as quickly as you can and stop them from walking all over you.